Planet IT

Microsoft 365

Microsoft Office 365 is a cloud-based service that is designed to help meet your organisation's needs for robust security, reliability, and user productivity.Office 365 is available with subscriptions that can include premium apps like Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Access. These apps can be installed on multiple devices.

Features

• Productivity
• Cloud-Based
• Collaboration
• Sharing
• Premium Applications
• Reliability
• Office Suite

Benefits

• Office Applications on multiple devices
• Cloud based
• Built in reliability
• Built in collaboration and sharing
• Productivity focused

£0 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at GCloud@planet-it.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

649307902962716

Contact

Lauren Carey
01235433900
GCloud@planet-it.net

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Microsoft Office 2013,2016 and 2019. Windows 10 and macOS operating systems.
• Cloud deployment model: Public cloud
• Service constraints: Constraints are dependant on the version of the service selected.
• System requirements:
  • 1.6 gigahertz (GHz) or faster Processor
  • 4GB RAM
  • 10 GB of available disk space
  • 1280 x 800 screen resolution
  • Graphics hardware acceleration requires DirectX 9 or later
  • Windows 10, macOS
  • Microsoft Edge, Internet Explorer, Safari, Chrome, or Firefox.
  • Internet Connection is Required

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24/7 x 365 Service
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Via our website or installed onto customer desktop.
• Web chat accessibility testing: None
• Onsite support: Onsite support
• Support levels: 1st to 4th Line Support with Escalation Engineer available for all support queries.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: All users will receive documentation during the on-boarding process as well as having access training from our team. We also offer webinars to all new customers on the products they have selected.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Customer can see the term of their licence inside the Office 365 portal.
• End-of-contract process: Renewal process starts, if successful service rolls over. Alternatively can be renewed using another provider

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No difference between either products when using on PC or on mobile.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: Users can choose from a range of options mixing and matching the chosen products under the Microsoft Office 365 suite to meet their business needs.

Scaling

• Independence of resources: Microsoft provide guarantee's that the scale can be covered.

Analytics

• Service usage metrics: Yes
• Metrics types: The Office 365 portal presents usage metrics based on the available licences.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: N/A
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Microsoft provides a guarantee go 99.9% uptime across the platform which is finically backed if they fail to meet this requirement. Planet IT do not provide additional backing.
• Approach to resilience: Microsoft have a full resilient data centre configuration , additional information can be provided on request.
• Outage reporting: Email Alerts and live dashboard

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Available on request
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISA Quality Services
• ISO/IEC 27001 accreditation date: 21/01/2019
• What the ISO/IEC 27001 doesn’t cover: All functions are covered.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Planet IT undergo strict security policies and processes which are available on request.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Available on request
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Available on request
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Available on request
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Available on request

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  At Planet IT, we champion a culture of inclusivity and equal opportunity, ensuring that every individual, regardless of their background, identity, or circumstance, has the chance to thrive and contribute their unique talents to our diverse community.

Pricing

• Price: £0 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full version free trial for 30 days

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at GCloud@planet-it.net. Tell them what format you need. It will help if you say what assistive technology you use.