CASTLEPOINT SYSTEMS LIMITED

Information Governance, Security, and Autoclassification platform

Castlepoint reads, registers and regulates all information in a network, in any format and any system. It uses Explainable AI to automatically detect and classify high-risk and high-value information, and track what happens to it. It provides enterprise eDiscovery, privacy and security management, audit, records management, and Generative AI governance.

Features

• Discovery: Makes every asset discoverable based on content and function
• Discovery: Indexes structured or unstructured records, on-premises or cloud
• Privacy: Detects PII, PCI, and PHI, and organisation-specific data
• Privacy: Enables eHold and Data Minimization to manage data obligations
• Audit: Logs, tracks, and alerts on events on all data
• Audit: Flags data handling and policy breaches and problems
• Records Lifecycle: Manage-in-place EDRM and dynamic Information Asset Register
• Records Lifecycle: autoclassification with compliant sentencing and disposal
• GenerativeAI Governance: Quality and risk oversight of genAI, e.g. Copilot
• Security: Automatically determines and applies appropriate security markings and labels

Benefits

• Read/register all information in a network regardless of format/system
• Apply security, records, and other regulatory classifications and labels automatically
• Use true AI and automation, avoiding complex rules engines/models
• Manage information in-place, without moving/copying to another system
• Manage cloud or on-premises systems from the web portal
• Avoid any user impact with a completely transparent compliance engine
• Reduce costs of eDiscovery searches/reporting by up to 98.5%
• Relate information together across systems through single pane of glass
• Track, alert and report on breaches (e.g. deletions/data spills)
• Manage all your systems without additional apps or connectors

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rachaelg@castlepoint.systems. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

649524876583964

Contact

Rachael Greaves
44 7442 462 675
rachaelg@castlepoint.systems

About your service

• Service categories:

  Applications

  Content workflow and management

  • Capture
  • Document
  • EDiscovery and forensics

  Content services

  • Enterprise Content Management Applications

  Persuasive content management

  • Digital Asset Management Applications

  Enterprise portals and digital workspaces

  • Integrated Employee Workspaces
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: There are no constraints to use of Castlepoint SaaS.
• System requirements: Operating System licences when running within your own environment

User support

• Email or online ticketing support: Yes
• Support response times: 4-6 hours response within business hours M-F
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Our chat service uses the Freshdesk portal, which is fully tested against WCAG accessibility requirements.
• Onsite support: Yes, at extra cost
• Support levels: Castlepoint software is supported by us, remotely, and includes product updates, enhancements, and security patches. We also supply professional services as required, including for adding new systems, updating or adding ontologies, developing new specific reports or graphs, and for assistance with records management. ; Castlepoint’s support portal also provides a Help Centre accessible online for your staff. The Help Centre provides a comprehensive suite of knowledge articles for all capabilities we provide to your organisation. The support portal is a key resource for first, second and third level support.; All our processes conform to our ISO 9001 Certified Quality Management System (including our documented procedures), our statutory and regulatory obligations, best-practices where applicable, and the requirements of our stakeholders. ; ; We provide business support for office hours, and Premium support for on-site assistance and after-hours. Business support is included in the software subscription cost. Premium support is billed at our standard time and materials rates per hour.; ; All enterprise clients are assigned a dedicated Account Manager, who meets regularly with your team to ensure that your organisation is able to make full use of the system capabilities and works collaboratively to plan future enhancements and changes based on your evolving needs.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Online training and user documentation is available online to customers. Implementation of Castlepoint in our SaaS environment is performed by our resources.; ; Configuration is simple, and involves:; • You providing Castlepoint with access to your data to commence registration and indexing; • Us adding your records disposal schedules and other regulatory retention requirements to the system; • Us adding your ontologies as required, to identify your high-value and/or high-risk data; • Us setting any alerts you want to receive.; ; Castlepoint is a turn-key system. If required, our staff are available to assist you with any of these access management steps on a time and cost basis per our rates
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users request download of their data via a service desk ticket, and it is provided via a secure download location. There are no impediments to clients extracting data from Castlepoint.
• End-of-contract process: Data can be extracted on behalf of the client at the end of the contract.; ; The system is decommissioned 30 days after the contract ends (unless requested earlier).
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Form-factor of the mobile device changes the display and order of elements on the device.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Castlepoint includes a HTML5 web portal for all interactions with the service, including dashboards, visualisations, and (fully exportable) reports.; ; The interface includes:; • Records Management (automatic registration, classification, sentencing and disposition); • Security and Privacy Management, automatically identifying and labelling high-risk information; • Audit and monitoring with events captured on all records, by all users, across systems; • Alerts and Reporting when high-risk or high-value content is created, modified or moved; • eDiscovery with powerful and defensible search, ontology, and relating records across systems; • GenerativeAI governance; ; All Castlepoint user interface components and capabilities are included in the standard license
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: WCAG AA controls are part of our base test plans for the application
• API: Yes
• What users can and can't do using the API: Castlepoint provides a REST-based interface for all interactions with the system. All commands available through the user interface are available via the REST API.; ; The API can be used to connect Castlepoint to source systems in order to manage them in place. It can also be used to export information created by Castlepoint, such as classifications, disposal rules and regulatory requirements mapping, for consumption by other systems (such as RPA or BI tools).
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Services are automatically scaled via serverless infrastructure design. Services are automatically constrained to ensure systems aren't impacted by demand or denial of service events.

Analytics

• Service usage metrics: Yes
• Metrics types: Castlepoint logs all events, both of user accounts and of service accounts. Events report on system and service usage, which is available to Account Managers, Administrators, and via the API.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can also request export of full or partial contents of the Castlepoint database at any time, and this will be downloaded to a secure location.; ; Castlepoint also supports REST-based APIs to automatically export or ingest data from the Castlepoint system into any other supported system.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The Castlepoint service is available to users 24 hours a day, 365 days a year. From time to time the availability of the service may be impacted by planned outages for support and sustainment purposes. Planned outages are not SLA impacting. Service updates, including enhancements, updates, and patches are made continually, in an evergreen model, without downtime or user impact. Availability is measured as Monthly Uptime Percentage (MUP), in which uptime is service availability, and downtime is periods where the system is not available, outside of a planned outage window. The MUP is the percentage of total minutes in the month where the system experienced unplanned downtime. The Castlepoint MUP target is 99.9%. Availability is measured monthly as a monthly uptime percentage, in which uptime is service availability and downtime is periods where the system is not available, outside a planned outage window.
• Approach to resilience: Castlepoint will use all commercially reasonable efforts to provide 99.9% availability for the Castlepoint Software. When hosting, Castlepoint uses resilient platforms such as Microsoft Azure for hosting.; ; Castlepoint conducts routine, planned maintenance of the Castlepoint Software and other aspects of the hosting services (Hosting Maintenance) when we host the platform. Castlepoint provides release management and change control services to ensure that versions of servers, storage, operating system software and utility and application software are audited and logged, and that new releases, patch releases and other new versions are implemented as deemed necessary, following testing and validation, to maintain the Castlepoint Hosting services.; ; When hosting, Castlepoint also develops the back-up schedule, performs scheduled back-ups, provides routine and emergency data recovery, and manages the archiving process. In the event of data loss, Castlepoint will provide recovery services to restore the most recent back-up
• Outage reporting: Outages are reported to nominated client contacts by email or phone per our Incident Response Plan, services agreements, and SLAs. Outages can also be reported via API.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access restrictions in management interfaces and support channels; Access is restricted using Role Based Access Control in management and support channels. ; ; Access to services requires MFA.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Castlepoint complies with the ISO27001 (security management) and the Cabinet Office Security Policy Framework. Castlepoint is Cyber Essentials certified.; ; Our team are certified in data privacy (CDPSE), information management (CIP), information systems audit (CISA), security management (CISM), and privacy management (CDPSE). We have extensive experience developing and implementing security controls at all layers, from governance to infrastructure. We are a trusted provider of security services to Federal and Central governments, and have active Secret-level (SC) security clearances.; ; We ensure the safety and quality of our products and services by following and documenting strict quality management and information security management procedures. We formalize this governance by complying with the international standards ISO9001 (quality management) standard, in which we are certified. We also have a strong corporate responsibility culture. We maintain detailed security documentation and controls
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All solution components are individually change tracked. All changes are assessed for security impact via assessment against Statement of Applicability controls.; ; We use our certified change managers oversee the design, transition, and operation of our projects into sustainment mode with our clients according to proven best practices.; ; We apply a formal and repeatable methodology, and interface effectively with not only project SMEs, but with the systems owners and administrators who will have long term responsibility for the solutions that we implement.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We are enrolled in several security threat notification services, including vendor-managed and 3rd-party services. We deploy critical security patches within 48hrs of notification. Our in-house resources manage vulnerability assessment, testing and secure development. We are an Australian Government Joint Cyber Security Centre Partner
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Potential compromises are identified via our management logging system, data exception monitoring, and managed service notifications.; ; We respond within 4-8 hours of notification. We maintain a detailed Data Breach and Incident Response Plan which is regularly updated.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We have pre-defined processes for common incidents. Users report incidents via our service desk system, email, or direct contact. Incident reports are provided using a standard template. Our Incident Response Team includes our CISO, CTO, Program Manager, Client Manager, and key resources in our IT Team. The dedicated Response Team will involve external stakeholders in the response as required
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 4%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: TQCS International (Group) Pty Ltd
• ISO/IEC 27001 accreditation date: Wednesday 27 September 2023
• What the ISO/IEC 27001 doesn’t cover: Our certification covers the Castlepoint platform and our internal business systems and processes. Accreditation of hosting providers such as Azure and AWS are managed under their own certification processes.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: TQCS International (Group) Pty Ltd
• ISO 9001 accreditation date: Wednesday 27 September 2023
• What the ISO 9001 doesn’t cover: Our certification covers the Castlepoint platform and our internal business systems and processes. Accreditation of hosting providers such as Azure and AWS are managed under their own certification processes.
• Quality management systems (QMS): Yes
• CSA STAR certification: Yes
• CSA STAR accreditation date: Friday 7 April 2023
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Our certification covers the Castlepoint platform and our internal business systems and processes. Accreditation of hosting providers such as Azure and AWS are managed under their own certification processes.
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 90057c72-6269-43b2-b390-8819749081a4
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rachaelg@castlepoint.systems. Tell them what format you need. It will help if you say what assistive technology you use.