TEKWURX LIMITED

Tekwurx uControl

Tekwurx uControl is an IT asset intelligence platform that consolidates data from CMDBs, discovery tools, and other sources to build and manage application and service models. It provides custom dashboards in ReportStudio (Yellowfin BI) to identify data gaps and blind spots, and to improve visibility and control.

Features

• Centralised IT asset visibility across multiple data sources
• Application and service modelling for complex IT environments
• Secure ingestion from CMDB, discovery, and external systems
• Customisable dashboards using embedded business intelligence
• Automated identification of asset data gaps and inconsistencies
• Detection of discovery and CMDB blind spots
• Flexible integration via CSV, JDBC, and REST APIs
• Clear visualisation of asset relationships and dependencies
• Normalised, enriched asset data for accurate reporting
• Configurable reports supporting governance and assurance

Benefits

• Improved visibility of IT assets and services
• Better understanding of application and service dependencies
• Increased confidence in CMDB and discovery data accuracy
• Faster identification of data gaps and blind spots
• Reduced operational and service delivery risk
• Improved decision-making through reliable asset intelligence
• Simplified reporting for governance and assurance needs
• Reduced manual effort in maintaining asset information
• Enhanced support for change and impact analysis
• Greater control over complex IT environments

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@tekwurx.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

649825169943040

Contact

Nik Dimmock
+44 203 740 1905
sales@tekwurx.com

About your service

• Service categories:

  Application Development and Deployment

  Application development

  Modelling and architecture

  • Enterprise Architecture Tools
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: BMC Helix ITSM, BMC Helix Discovery, Lansweeper, Jira Service Manager, ServiceNow ITSM, ServiceNow Discovery, EasyVista Service Manager
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Hosted in AWS public cloud or on-premise
  • Service availability is dependent on AWS regional uptime
  • Internet connectivity is required for platform access
  • Network connectivity is required to ingest asset data sources
  • Source data quality affects the accuracy of outputs
  • Supported integrations are limited to CSV, JDBC, REST APIs
  • Configuration requires appropriate technical knowledge
  • Performance is influenced by data volume and ingestion frequency
  • Source system changes may require integration updates
  • Subject to planned maintenance windows

User support

• Email or online ticketing support: Yes
• Support response times: Faults are categorised according to their severity, as follows:; ; Level 1 - Faults that cause a major disruption of business operations; Level 2 - Other Faults for which there is no viable means of circumventing the problem; Level 3 - Faults not included in Levels 1 and 2; ; Tekwurx shall advise within a specific timeframe what action or interim strategy should be adopted, according to the severity level defined in paragraph 2.2, as follows:; ; Level 1 - within 4 hours; Level 2 - within 8 hours; Level 3 - before the end of the next business day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Faults are categorised according to their severity, as follows:; ; Level 1 - Faults that cause a major disruption of business operations; Level 2 - Other Faults for which there is no viable means of circumventing the problem; Level 3 - Faults not included in Levels 1 and 2; ; Tekwurx shall advise within a specific timeframe what action or interim strategy should be adopted, according to the severity level defined in paragraph 2.2, as follows:; ; Level 1 - within 4 hours; Level 2 - within 8 hours; Level 3 - before the end of the next business day; ; Tekwurx will provide a Technical Account Manager
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Training sessions, Knowledge Transfer during implementation, and documentation.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Using the TekWurx uControl Asset API
• End-of-contract process: At the end of the contract, TekWurx works with the customer to support an orderly service exit. Customer data can be exported in an agreed format before service termination. Access to the uControl service is then securely disabled, and customer data is deleted in line with contractual and data protection requirements. Any required offboarding support is provided during the agreed notice period.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service is provided through a secure, web-based interface accessed using a standard web browser. Built using JavaScript and Bootstrap-based CSS, the interface is responsive and consistent across modern desktop and mobile browsers. No local software installation is required. The interface provides dashboards, reports, and configuration views with role-based access control, allowing users to view, filter, and drill into asset data. Authentication is required to access the service, and the interface supports modern web standards and common accessibility features.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: The service interface is designed with accessibility in mind and is tested against recognised accessibility standards, including WCAG 2.1 Level AA. Testing includes a combination of automated accessibility tools and manual checks to assess keyboard navigation, screen reader compatibility, colour contrast, and responsive behaviour. Identified accessibility issues are prioritised and addressed as part of ongoing service improvement to support inclusive access for all users.
• API: Yes
• What users can and can't do using the API: The TekWurx uControl API enables automation of the creation, population, and publication of uMap application models. It allows secure export of asset data from the uControl asset database and supports the management and maintenance of asset records within the uControl platform.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Email notifications can be modified, storage monitor thresholds can be adjusted, and the data schema can be extended with custom fields/attributes. Exclusion lists can be added to import items that are not required in uControl. Integrations with 3rd-party systems can be configured as required.

Scaling

• Independence of resources: On-Prem or AWS-hosted resources are dedicated to the customer; there is no resource sharing.

Analytics

• Service usage metrics: Yes
• Metrics types: TekWurx uControl provides service metrics covering data ingestion status, asset coverage, data quality, and service modelling completeness. These metrics include import success and failure rates, asset counts by source, identified data gaps and blind spots, and model publication status. Dashboards and reports can be configured to support operational monitoring, governance, and assurance reporting
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Using the TekWurx uControl Asset API
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLS
  • JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats: JDBC

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: TekWurx uControl is designed for high availability in the AWS cloud. The service targets 99.9% availability, excluding planned maintenance windows. Availability is monitored continuously, and any service-impacting incidents are managed in line with agreed support and incident management processes.
• Approach to resilience: TekWurx uControl is designed for resilience using AWS EC2–based infrastructure. The service is deployed across redundant virtual machines with automated monitoring and recovery to restart or replace failed instances. AWS availability zone resilience, regular backups, and controlled maintenance processes help minimise service disruption and support continued service availability. On-premises instances would follow the same backup/restore solution.
• Outage reporting: TekWurx uses Atlassian Statuspage to provide transparent outage reporting for uControl. Service availability, incidents, and planned maintenance are communicated via a publicly accessible status page. Customers receive real-time updates, progress notifications on incidents, and post-incident summaries, supporting clear communication and service transparency.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Support channels, including Jira Service Desk, are restricted to authenticated users and controlled user groups. Permissions within support tools limit visibility and actions based on role, ensuring customer data and service information is accessed only by authorised support staff. All access and activity within management and support systems is logged to support monitoring, audit, and incident investigation.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: TekWurx approaches security governance through defined internal policies, procedures, and operational controls aligned with recognised industry best practice. Security responsibilities are clearly assigned, and risks are identified and managed as part of service design and ongoing operations. Controls covering access management, data protection, incident management, change control, and supplier management are reviewed regularly and updated as the service evolves. Security considerations are embedded in service delivery and operational decision-making.
• Information security policies and processes: TekWurx adheres to defined information security policies and processes covering access control, data protection, incident management, change management, asset management, and supplier security. These policies are supported by operational procedures, staff responsibilities, and regular reviews. Security controls are applied across service delivery, with risks identified and managed as part of ongoing operations and service improvement.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: TekWurx operates defined configuration and change management processes to maintain the security, stability, and reliability of the uControl service. All configuration items are identified and managed to ensure consistency and traceability.; ; Changes are assessed for risk, impact, and security implications. Proposed changes are reviewed and approved by authorised personnel and tested. Changes are scheduled to minimise customer disruption and documented to provide an audit trail.; ; Emergency changes follow an expedited approval process to restore service quickly and are subject to post-implementation review to ensure appropriate controls are applied. Configuration settings and change activities are reviewed regularly.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: TekWurx operates a vulnerability management process to identify, assess, and remediate security risks affecting the uControl service. Potential threats are assessed by reviewing infrastructure, application components, and service dependencies to determine exposure and impact. Vulnerabilities are prioritised by severity, likelihood of exploitation, and potential impact.; ; Security patches are deployed in line with risk. Critical, high-risk vulnerabilities are addressed as a priority, with patches tested and applied as soon as practicable. Lower-risk updates are implemented during scheduled maintenance.; ; Information on potential threats is obtained from trusted sources, including AWS security advisories, software and vendor security bulletins, vulnerability databases, and industry notifications.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: TekWurx operates protective monitoring processes to detect and respond to potential security compromises affecting the uControl service. Monitoring is conducted across infrastructure and service components to identify suspicious activity, unauthorised access attempts, abnormal system behaviour, or service degradation.; ; Potential compromises are identified by reviewing system logs, access events, service alerts, and cloud platform monitoring tools. Alerts highlight unusual patterns, errors, or security-related events.; ; Security incidents are responded to promptly according to severity. Critical incidents are investigated immediately, with initial response actions taken as soon as they are identified. Non-critical incidents are addressed within agreed operational timescales.
• Incident management type: Supplier-defined controls
• Incident management approach: TekWurx operates defined incident management processes to ensure that security and service incidents affecting uControl are handled consistently and effectively.; ; Pre-defined processes are in place for common incident types. These processes define roles, escalation paths, response actions, and communication requirements, enabling prompt and structured handling of incidents. Incidents are assessed for impact and severity to determine appropriate response and prioritisation.; ; Users can report incidents via Jira Service Desk, which serves as the primary support and incident reporting channel. Reported incidents are logged, tracked, and managed by authorised TekWurx personnel, providing visibility of status and progress.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 20b11a27-f6fe-4761-bc64-cca8b0888d47
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@tekwurx.com. Tell them what format you need. It will help if you say what assistive technology you use.