Phoenix Software Ltd

Microsoft SharePoint Online Consultancy, Implementation, Development, Migration and Ongoing Support

Stallions Solutions is a Microsoft Partner providing services to plan, develop, and deploy MS SharePoint hosted on the Office365 Cloud platform. We supply a range of services including consultancy, configuration, implementation, training, support, and quality assurance to get the most out of Office365 SharePoint.

Features

• All-inclusive service with no need to purchase any additional tools.
• A jumpstart package helps accelerate SharePoint adoption within your organisation
• SharePoint Migration assessments, planning, design, migration strategy and approach.
• Implementation of SharePoint integrations with CRM and social media platforms.
• SharePoint that supports both Cloud and hybrid environments.
• SharePoint you helps quickly find information and encourages user adoption.
• Design and Build SharePoint Online solutions with Power Platform.
• Custom Web Parts, Timer Jobs, Workflows, Features, Power Shell Scripts.
• Migration performed by tools-Sharegate, Microsoft's SharePoint Migration and Assessment Tool.

Benefits

• Information and taxonomy architecture to deliver improved search capability
• Identifying application integration requirements and offering best of integration options.
• UX design considerations to ensure platform usability.
• Leveraging the Office 365 ecosystem to extend SharePoint Online capabilities.
• Guidance and strategic support with SharePoint governance.
• Deliver enhanced Business Intelligence through SharePoint business-critical solutions.
• A successful platform with a long-term strategy for continual improvement.
• SharePoint also enables business continuity during migration through incremental migration.
• Increased employee engagement through the provision of relevant information.
• Business Processes- SharePoint, Flow, Dynamics 365 and Azure Cognitive Services.

£300 to £700 a user a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccs@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

649868976640670

Contact

Jonny Scott
01904 562200
ccs@phoenixs.co.uk

Planning

• Planning service: Yes
• How the planning service works: When designing a solution, our first consideration is your business and its specific challenges and objectives. We focus on enabling productivity and removing high-cost investment cycles while increasing flexibility. We assess the benefits of on-premise infrastructure versus cloud-based or hybrid solutions, including security, data retention, protection, and resilience. Our design teams will deliver an intelligent solution that is both elegant and effortless. Our project delivery is supported by systems that manage the detailed specifications, including acceptance criteria, user stories, and results from functional and non-functional testing. These are available to our staff from third parties and partners to ensure clear specifications are available to everyone involved in the delivery. This allows for a clear understanding of what is required from the outset and gives everyone a transparent view of progress throughout the project. We have experience delivering projects using a range of approaches that can best fit your organisation. We're well-versed in both Agile and Waterfall methods and can provide a blended approach if desired. Whichever method you prefer, you can be assured of regular updates and a high level of transparency. We aim to ensure that your project is delivered on time, on budget, and to the required specification.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Dynamics 365
  • Microsoft Dynamics CRM
  • Microsoft SharePoint
  • Microsoft Office 365
  • Microsoft Azure
  • .Net Custom Development
  • Microsoft Dynamics Finance and Operations
  • Microsoft Dynamics Finance
  • Microsoft Dynamics Supply Chain
  • Microsoft Dynamics HR

Training

• Training service provided: Yes
• How the training service works: Are you looking for tailored SharePoint Online training that meets your specific needs? We can offer onsite or virtual classroom training, as well as 'Train the Trainer' programs to help you get up to speed quickly and keep your team up to date on the latest features. End-user training can be delivered in different ways, depending on the needs of your organisation. It can be provided as a 'train-the-trainer' model, in which key users will be responsible for delivering training throughout the organisation. Alternatively, we can provide tailored training materials and follow up sessions to ensure all users stay on track. Our 'Training Designed For You' service is a custom set of training options that can be fully tailored to meet the specific needs of customers. Services we can provide as part of this include bespoke course design, bespoke training notes authoring, and course tuition. We have many training courses available, covering introductory, advanced, marketing, reports, service and support, system administrator, finance, and Train the Trainer topics.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Dynamics 365
  • Microsoft Dynamics CRM
  • Microsoft Dynamics Finance and Operations
  • Microsoft SharePoint
  • Microsoft Office 365
  • Microsoft Azure
  • Microsoft Dynamics Finance
  • Microsoft Dynamics Supply Chain
  • Microsoft Dynamics HR
  • .Net Custom Development

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: At Stallions Solutions, we help our clients set up their cloud infrastructure - whether it's cloud-native or based on compute environments from us or third-party providers. We also assist with migrations between cloud services, which are done in a phased manner based on complexity and tolerance for downtime. Some of the key activities involved in such migrations, where we work closely with our customers, are: 1. Conduct due diligence and establish key roles and a RACI matrix 2. Choose level of cloud integration and migration (e.g. re-host, refactor, etc.) 3. Select single cloud, hybrid or multi cloud 4. Set up cloud KPIs 5. Establish performance baselines 6. Prioritise migration components 7. Perform any necessary refactoring 8. Create data migration plans 9. Switch over to the target cloud platform 10. Review infrastructure and application resource allocation.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Dynamics 365
  • Microsoft Dynamics CRM
  • Microsoft Dynamics Finance and Operations
  • Microsoft SharePoint
  • Microsoft Office 365
  • Microsoft Azure
  • Microsoft Dynamics Finance
  • Microsoft Dynamics Supply Chain
  • Microsoft Dynamics HR
  • .Net Custom Development

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: At Stallions Solutions, we offer comprehensive quality assurance and performance testing services. Our team of experts follows Microsoft's best practices to ensure that your configuration, customization, and performance are all up to par. We use automated testing tools to validate these aspects, so you can be confident in the quality of your product. Our Quality Management System statement and processes ensure all our employees are trained upon, follow, and conform to our rigorous induction process. In addition, we can provide automated testing during implementation and operational/acceptance testing during the transition to ensure the quality of service and acceptance criteria are met.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: At Stallions Solutions, we pride ourselves on our ability to provide best of breed technology support services that are tailored to meet the needs of our customers. Our support model is broken down into a number of operational sub-services, which ensures that the definition of system and service targets are meaningful, measurable, and aligned with our customers' requirements.

Service scope

• Service constraints: Consultancy services are based on a daily rate per consultant and delivered on a time and materials basis, working to an agile project methodology. Helpdesk support is provided remotely by our UK-based team or Offshore team, with on-site support available at our consultancy day rate.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Helpdesk support SLAs are based on the support contract and the priority (business impact) of the issue. For example, if a customer has a support contract and a Priority 1 ("system down") issue is raised then SLA is a 1-hour response and 1-day resolution. Please see the Service Description document for full details.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: The Stallions Solutions Support services, and associated response levels, are dependent upon the needs of our individual customers. Typically, operating Monday – Friday (excluding UK public holidays), with the option of weekend support, Stallions Solutions Service Desk offers customers two options for support availability and response times. Option 1 (08:30 – 17:30) P1: 1-hour response (4-hour resolution). P2: 4-hour response (8-hour resolution). P3: 8-hour response (24-hour resolution). P4: 24-hour response (40-hour resolution) Option 2 (09:00 – 17:00) P1: 2-hour response (8-hour resolution). P2: 8-hour response (16-hour resolution). P3: 24-hour response (40-hour resolution). P4: 40-hour response (80-hour resolution) P4: 40-hour response (80-hour resolution) Our support costs are based on these 2 options and their particular response and resolution times. Your support package can also include a package of pre-agreed development man-days to be used every month - all for a fixed monthly cost. For Microsoft Dynamics 365, Power Platform and SharePoint Online (SaaS version), support is typically provided as second-line application support which includes an escalation to Microsoft for software and service platform issues.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Stallions Solutions combats climate change by adopting sustainable practices such as renewable energy usage and optimizing data centres for energy efficiency. All our UK employees work from home to reduce carbon emissions from commuting. Additionally, Stallons Solutions also contributes to fighting climate change by promoting paperless operations and encouraging our clients to adopt sustainable practices.

  Covid-19 recovery

  Stallons Solutions has implemented a valuable policy for COVID-19 recovery. This stems from prioritising our employees well-being and adapting work practices to support them during these challenging times. This involves implementing flexible work arrangements, such as remote work options or adjusted schedules, to accommodate our employees' circumstances and caregiving responsibilities. Offering paid sick leave and health benefits that cover COVID-19 testing and treatment demonstrates our care for employees' health and safety.

  Tackling economic inequality

  Stallons Solutions tackles economic inequality for employees by implementing several initiatives aimed at promoting financial well-being and equal opportunities within the company. Our transparent salary structures and promotion processes helps mitigate wage gaps and ensures fair compensation based on merit and experience rather than biases. Additionally, providing opportunities for skills development and career advancement through training programs and mentorship initiatives enables our employees to enhance their earning potential and progress professionally. Overall, by prioritising economic equality within the company fosters a more inclusive and equitable workplace culture, benefiting our employees and Stallions Solutions as a whole.

  Equal opportunity

  Stallons Solutions champions equal opportunity for our employees by implementing several strategies aimed at fostering a diverse and inclusive workplace culture. Firstly, we have established fair and transparent recruitment and hiring processes that prioritise merit and skills over biases or discriminatory factors. Regularly tracking and analysing diversity metrics and conducting pay equity audits helps us identify and address disparities within the organisation. Finally, fostering a culture of belonging where all employees feel valued, respected, and empowered to contribute their unique talents and perspectives is essential for promoting equal opportunity and social value within Stallons Solutions.

  Wellbeing

  Stallons Solutions promotes employee well-being by offering comprehensive health benefits, flexible work arrangements, and wellness programs. Encouraging open communication, providing mental health support, and organising team-building activities foster a supportive work environment within the company. Our initiatives like remote work options and wellness activities promotes work-life balance and reduces stress. Prioritising employee well-being not only enhances morale and productivity but also demonstrates Stallons Solutions commitment to social value and a culture of care.

Pricing

• Price: £300 to £700 a user a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccs@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.