Digital Space Backup as a Service (BaaS)
Backup as a Service (BaaS) provides fully-managed and self-managed options. The protected virtual Windows guests, virtual Linux guests and/or IBM i LPAR(s) can be on-premise, Private Cloud or Public Cloud. The backup repository can be located on-premise, Private Cloud, Public Cloud or all three.
Features
- Physical and virtual guest support Windows and Linux
- Support for IBM i LPAR
- Multiple sources and repositories available (on-premise or Cloud)
- UK Data Sovereignty - Digital Space backup repositories are compliant
- Backups are compressed and de-duplicated for optimal storage
- Encrypted backups to provide secure backups
- Immutable backups for protection against ransomware
- Backup repositories on disk and removable media
- Restoration Testing
- Fully-managed or self-managed available
Benefits
- Simple integration with Disaster Recovery / Business Continuity solutions
- Simplified management through a single console
- Achieving your Recovery Time Objective (RTO) with this service
- Achieving your Recovery Point Objective (RPO) with this service
- Highly resilient when using multiple backup repositories
- Minimizes impact to data loss or corruption
- Scalability and performance
- Broad platform support
- Compliance and security
- Fully-managed or self-managed
Pricing
£1.28 a licence a month
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
6 5 0 0 2 8 0 3 8 4 4 9 9 2 2
Contact
Digital Space Cloud Services Limited
Gary Beddow
Telephone: 0333 220 0222
Email: frameworks@digitalspace.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- We help Customers plan for and make best use of this service allowing them to take advantage of the flexibility, reliability, scalability, security and cost reductions such a service brings. Within the solution design prior to the deployment of the service we will discuss and agree the transition and deployment plan with Customer.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Veeam for Windows and Linux virtual guests
- Veeam for Windows and Linux physical servers
- IBM BRMS for IBM i LPAR(s)
Training
- Training service provided
- Yes
- How the training service works
- We provide custom training for Veeam products. This can be included in an implementation project.
- Training is tied to specific services
- Yes
- Services the training service works with
-
- Veeam for Windows and Linux virtual guests
- Veeam for Windows and Linux physical servers
- BRMS for IBM i LPAR(s)
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Digital Space offers a full setup and migration service including discovery, user (and technical) story development, high level and detailed design, implementation, integration, data migration, testing, training, and release.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
We ensure that new service is fit for purpose by agreeing the design up-front with the Customer; performing our own tests; asking you to test and sign off; and then supporting external testing if required.
Where possible, we build environments from scripts such that we can regenerate them rapidly and reliably.
We test Customer satisfaction with ongoing support services through monthly Service Review meetings. In these, we ask a standard set of quality assurance questions, requiring the Customer to give us an overall score for our service. Scores below 8 / 10 result in action plans and internal escalation.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security incident management
- Security audit services
- Other
- Other security services
- Full security service via our partner CyberQ
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
-
Our UK based support team provide 1st, 2nd and 3rd line support for the fully-managed service.
Our UK based support team provide 1st line support for the self-managed service as all calls must be triaged by Digital Space - requirement of Veeam licensing agreement.
Service scope
- Service constraints
-
Customer must use Digital Space for all calls to 1st line support including self-managed and fully-managed service. This is a requirement imposed by Veeam licensing agreement.
Support is provided remotely by UK staff.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Initial response by Digital Space to the Customer request is within 15 minutes. For a fully-managed service, initial response is consistent throughout 24x7x365. For a self-managed service, initial response Monday-Friday 08:00-18:00 excluding Public Holiday.
Further details on response and resolution times are provided in the Service Definition for this service. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
We provide two levels of support:
1) Self-managed where the Customer manages the service
2) Fully-managed where Digital Space manages the service
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- IBM and Veeam
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Alcumus Isoqar Limited
- ISO/IEC 27001 accreditation date
- 05/01/2024
- What the ISO/IEC 27001 doesn’t cover
- Nothing - all areas of our business
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
- ISO27017 Cloud security
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
We use 100% renewable electricity, monitor and publish our carbon emissions annually, and beat our 2030 carbon reduction target 8 years ahead of schedule. We are making good progress against our 2035 net zero target and are in the top 6% of companies assessed yearly by Ecovadis. We use virtualisation technologies to improve consolidation of workloads and utilisation in our data centres and then use a combination of building management systems, free-air cooling, cold aisle containment and battery storage to maintain high Power Usage Effectiveness (PUE). We enable our customers to reduce their emissions through use of our private and public Cloud services which are typically 80% more energy and carbon efficient than on-premises systems. Our SD-WAN services enable re-use of networking hardware and we provide recycling and re-use of laptops through our partners.Tackling economic inequality
Digital Space is tackling economic inequality primarily by recruiting Apprentices. Digital Space has a programme in place to source local apprenticeship talent for several of our first line roles. These apprentices are then developed into the business. Key areas of focus for the scheme are our Network Operation Centre and Helpdesk 1st lines, Customer Services and Sales. We will also look to take Product Managers, HR and Administration/Finance apprentices on an ad hoc basis. Our apprenticeship programme works with local schools but also partners with specialised external companies to ensure we get the right talent for the future talent pool of our business. More generally, Digital Space creates employment for approximately 200 positions in the company head office and warehousing facilities in Newark, with the remaining 150 roles located across all regions of the United Kingdom. We support home and flexible working, offer salary sacrifice for childcare vouchers, and all staff have the opportunity to opt into private health and dental care schemes. In addition, an Employee Assistance Programme is provided free of charge. Each year, the team at Digital Space chooses a charity to support and raise money for through numerous fundraising activities and initiatives.Equal opportunity
Digital Space addresses equal opportunity by ensuring that everyone is treated with dignity and respect at work. We enforce and regularly review a number of HR policies, ensuring that all employees are treated as individuals, fairly and without bias, including through recruitment, training, promotion and career development and our values or “ways of working” reflect that. The company aims to create a workplace where employees are confident of fair treatment, have access to opportunities and where the company has a mechanism for solving any problems that occur. Digital Space supports the Equality Act 2010, where “equal opportunities” upholds the idea that all employees should be entitled to and have access to all of Digital Space’s facilities at every stage of employment, including the pre-employment phase. That means every employee at Digital Space should have: • An equal chance to apply and be selected for posts pre-employment • An equal chance to be trained, developed, and promoted whilst employed with the company • An equal chance to have their employment terminated equally and fairly Employees have the right to: • Fair practices and behaviour in the workplace • Fair allocations of workload • A workplace that is free from unlawful discrimination, harassment or bullying • Merit based selection process for recruitment and promotion • Fair processes to deal with work-related complaints and grievances We scored 71% on the government's Modern Slavery Assessment Tool and require all staff to complete regular training on diversity and inclusion issues.Wellbeing
Digital Space provides a number of facilities for its staff to encourage a healthy work environment. Employees at Digital Space benefit from discounted physiotherapy sessions, the bike to work Government scheme and a range of discounts on products and services, including gym membership. The company offers a free corporate healthcare cash plan – Medicare benefits include cashback on prescriptions, consultations, diagnostic tests, scans, and complementary/alternative therapies. This also includes a 24/7 health and stress-related helpline service in order to assist with better mental health. The company's objectives are to promote the health and wellbeing of all colleagues and to provide a safe working environment. This is evident in the investment made in the Newark office refurbishment, creating an agile workspace including several standing workstations to help prevent health conditions arising from prolonged sitting, along with new ergonomically designed chairs with body balance mechanisms. We encourage and invest in our staff's ongoing career development, recommending and supporting training and further education across all teams and disciplines. We also work to encourage information sharing including regular 'all hands' meetings, weekly video presentations and the OfficeVibe survey tool which asks all employees to answer a number of questions about how they feel they're being treated and how this could be improved on a weekly basis.
Pricing
- Price
- £1.28 a licence a month
- Discount for educational organisations
- Yes