Blue Border Limited

Contract Management

Our Contract Management Service supports clients in creation of new contracts through definition of the procurement strategy, completion of the negotiation, governance to award. We can manage the existing contracted services including performance, reporting and resolving disputes. We can manage the exit phase and migration of services.

Features

• Definition of the optimum contract strategy
• Negotiation with suppliers to deliver best value
• Management of contract reporting metrics
• Assessment of supplier ability to delivery contracted outcomes
• Management of contract exit terms and conditions
• Define contract governance structures
• Templated contracts and other supporting documents

Benefits

• Educate customer team to improve internal processes
• Collaborative environment for supplier and customer
• Contract performance matrix and consistent reporting
• Reporting packs and audit history for decision making
• Contract and risk assessment of supplier

£500 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mick@blueborder.co. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

650561953761305

Contact

Mick Stocker
07773159587
mick@blueborder.co

Planning

• Planning service: Yes
• How the planning service works: We will work with the commercial team to identify the constraints being faced and agree the scope of activities required to complete the activity.; ; We will define steps to get to a good position of consistency of approach and quality of product delivery. This will enable consistent reporting to a high standard to be achieved throughout the engagement. ; ; We will agree success criteria and measure these as the assignment progresses.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We are able to mentor staff and provide 'on the job' training that not only includes industry best practices but add real world examples to re-inforce learning. ; ; We can also create training aids including documentation and videos to leave with the customer for future re-use for training or on boarding new hires.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our commercial experts work collaboratively with all concerned to agree success criteria and clearly define the required outcomes. We agree the key stakeholders required to be informed as part of this activity. We will clearly communicate progress and outcomes as they are achieved. We will hold review sessions to discuss and agree their quality against the criteria. ; ; Should the scope change during the assignment we will conduct a change control process to ensure any impacts to the timeline and agreed criteria are controlled.; ; Performance testing is not applicable for our Contract Management service.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: We will work to advise on issues on problems, risks and issues but we may be reliant on suppliers to provide the fix that are not under our contractual control.; ; We will also require supplier IT to be made available in a timely manor to enable our staff to operate.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Our standard support is acknowledged within 1 business day, response within 48hrs.; ; Our enhanced services provide a response service same business day.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We provide support throughout the Project lifecycle.; ; For Project Management we only have one level of support. We will provide onsite support to work though the issue, identify the rectification steps and then implement and review the outcomes.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  Blue Border enforce a paper free workplace, ensuring all communications and activity are conducted via mail/online facilities (teams, zoom etc..) where possible, we also strongly encourage the use of technology as an enabler of achieving net zero greenhouse gas emissions which is why Blue Border have used a hybrid/remote working model for many years. As an organisation we recognise the impact unnecessary travel can have on the environment and achievement of wider environmental goals.
• Covid-19 recovery:

  Covid-19 recovery

  The ways of working post Covid has had a huge impact on the workplace and social interactions, from our perspective in line with the UK we have come to terms with the need to live with COVID and understand this can be extremely difficult for some, who have or are suffering from COVID-19 and are also anxious for themselves and the vulnerability of others. We continue to support individuals with specific requirements to ensure mental wellbeing and promote a good working environment through a number of different activities, which promote healthy well-being and socialisation wherever safe and possible to do so. ; ; We have adopted a mixture of hybrid and fully remote working for colleagues, to allow those the flexibility of working however they feel best and most comfortable as we understand this allows productivity across our organisation. We also understand the constraints COVID-19 can have across PMO/BAU teams at organisations we currently operate, therefore we ensure we provide the best possible service and provide cover wherever needed and possible to ensure there is no detrimental impact to service due to COVID-19.
• Tackling economic inequality:

  Tackling economic inequality

  By ensuring our employment focuses on personality we employ individuals across different levels of experience, backgrounds and sectors. We offer training and natural progression to ensure we are always in line with recognised policies, frameworks and training. ; ; As part of our professional services Blue Border has experience and knowledge within the cyber security space, allowing us to deliver effectively whilst minimising risk, both financially and in line with GDPR. Our supply chain experience has enabled us to have a clear and defined understand of the end to end delivery of a contract.
• Equal opportunity:

  Equal opportunity

  When we look for individuals to join Blue Border, while they need to have the skills and experience to deliver the outcomes, we do not discriminate. We see diversity as a positive addition to the team since this opens up different perspectives and opportunities for all across Blue Border. We focus on personality and ensure that we focus on the wellbeing of that individual as well as providing the necessary tools and experience for all part of the Blue Border family to succeed.; ; We employ individuals across all skill sets and levels of experience, and support internal progression as we invest in our employees through training and support, which also includes full financial support for any training provided to enhance our individual’s skill sets across recognised qualifications.
• Wellbeing:

  Wellbeing

  Blue Border recognises the importance of positive health, both physical and mental and well-being within the workplace, we are an open workforce where we encourage each other to talk openly about how we are feeling and recognising where support is required, the team is referred to as the Blue Border Family where we openely look out for one another. This can be shown through ongoing consultations between individuals and the Blue Border partners, team days where we look to socialise and support eachothers well-being outside of the office. ; ; Where possible and safe to do so, we encourage socialisation and integration with the PMO/business change teams that we operate in, we find this influences our support networks and communities, our experience of this has positively influenced the contracts that we have worked within.

Pricing

• Price: £500 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mick@blueborder.co. Tell them what format you need. It will help if you say what assistive technology you use.