e3 media ltd t/a Great State

Content Creation

Great State crafts content aligned with user needs. We develop strategies, guides, and content across formats (web copy, videos, demos) to attract, engage, and convert customers throughout their journey.

Features

• Social strategy: right combination of channels, socialvalue proposition, content-themes
• Content strategy: Establishing the principles, priorities and considerations for content
• Content Guidelines: Defining brands in digital spaces
• Video creation: Storyboarding, pre-production, scriptwriting and directing for brands
• Post-production: editing long form video content for multiple channels
• 3D visualisation: The creation of advanced 3Dcontent, static and animated
• Site content: writing and curating of content to meet userneeds
• Interaction design: Origination, design and development of interactive content

Benefits

• Exceed user expectations: Good content answers questions reducing frustration.
• Stand out: Original content created specifically for your brand
• Tailored content ensures a well-crafted site becomes a best-in-class experience
• Always on: Regular drumbeat of content keep a brand top-of-mind
• Articulate: Authentic, quality content makes for a more articulate brand
• Consistency: Brands with strong content behave consistently along conversion funnels

£650 to £1,500 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@greatstate.co. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

650571177639175

Contact

Public Sector Team
01179021333
publicsector@greatstate.co

Planning

• Planning service: Yes
• How the planning service works: Commencing in the kick-off phase, we will work closely with the client to understand the best solution for the product or service we are developing, ensuring this decision is based on a number of factors: user needs, budgets , longer-term requirements and technical roadmap, other systems and integrations, The Technology Code of Practice and what we have learned from any prior proof of concept work and previous experience. ; We work following the principle of Last Responsible Moment when it comes to making technical decisions and recommendations. This works hand in hand with agile, iterative development – it means that we avoid committing to a particular technology path too early in the life-cycle of the project. Making decisions too early can lead to rework, or even reimplementation. By delaying some of these decisions responsibly, it means that we will have more information available as the project goes on in order to make the right decisions, at the right time.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure
  • Amazon Web Services (AWS)
  • Vercel
  • Google Cloud
  • MODCloud
  • Magento
  • Sitecore
  • Adobe Experience Manager (AEM)
  • Umbraco
  • D2S

Training

• Training service provided: Yes
• How the training service works: We provide full and partial training all cloud hosting and software we provision and support, including introductory and refresher training. Our experienced and knowledgeable team can deliver the training either as face to face classroom-based training at our offices or any other preferred location or carried out online. ; ; The aim of this testing is to get you up to speed as quickly as possible and includes 5 key training components: ; ; ― General familiarisation training and documentation; ― Face to face group training on the specific implementation; ― Supporting manual on the specific implementation; ― Follow up support following the face to face training; ― Optional super user training; ; A comprehensive software and platform training plan will be created and supplied, tailored to the specific audience that the training is aimed at (e.g. technical, content editor). Following the training all documented, user guides, training guides and supporting material will be provided in a downloadable electronic format (PDF).
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Azure
  • Amazon Web Services (AWS)
  • Adobe Experience Manager (AEM)
  • Adobe Target
  • Adobe Analytics
  • Sitecore Experience Platform
  • Umbraco
  • Prismic
  • Squidex
  • Magento

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our team of experts have a wealth of experience in migrating web applications to the cloud. Including large global asset management systems from restrictive physical environments through to deployment of large enterprise level applications into a highly secure environment (JSF) designed for Ministry of Defence.; ; We will configure the cloud solution to agreed cloud architecture diagrams (taking into account availability, connectivity and distribution), disaster recovery model, deployment plan and migration schedule. Implementing security & privacy controls and identity management in line with regulatory compliance (e.g. DPA), security and data retention policies.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure
  • Amazon Web Services (AWS)
  • Vercel
  • Google Cloud
  • MODCloud
  • Magento
  • Sitecore Experience Platform
  • Adobe Experience Manager
  • Umbraco
  • D2S

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality Assurance and testing is an intrinsic part of our process and the responsibility of the entire project team to ensure success. Our Team of ISTQB-BCS Certified (ISEB) test analysts take an iterative approach to testing including design & planning, execution & discovery, analysing & reporting and learn phases. ; ; Firstly, understanding the requirements (functional and non-functional) and acceptance criteria. This is captured in a test plan with the approach, roles and responsibilities, browser/mobile device specifications, entry/exit criteria, areas of risk and assumptions. ; The key areas of testing carried out by our quality assurance team covers application code, compliance performance, security and privacy. We use automated and manual executed scripts and exploratory testing. We cycle through this process throughout the entire development lifecycle until all changes have passed. ; ; We implement performance tools which we continually monitor the solution, providing us with a granular level of metrics and the ability to troubleshoot and identify technical bottlenecks, enabling us to keep the solution running at an optimal level against agreed benchmarks.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Issues are logged in our tracking system by either the client or by Great State, our monitoring often identifies issues before the client becomes aware. Once identified, the issue will be prioritised by our support team based on severity. The issue will then be investigated by a member of the development team who will seek to resolve the issue or provide a temporary work around if required. Steps taken to investigate and address the issue are recorded in the tracking system where they are fully visible to the client.; ; A monthly report is supplied which summarises the status of issues raised, the suggested cause and the steps taken to remedy the issue. The process by which we process support issues has been documented and defined as part of the ISO 9001 Quality Assurance standard.

Service scope

• Service constraints: There are no constraints that the buyer should be aware of for this service. This service can be tailored to the buyers requirements.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times are a standard <20 minutes for all levels of severity. Standard hours of operation are 9 to 5 (UK time), Monday to Friday. ; ; Extended and 24/7 support is available on request.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Great State provides a standard support package available during normal office hours (9 to 5 Monday to Friday); ; Additional support either extended or 24/7 can be offered if required, prices are bespoke based on size of application and infrastructure.; ; Initial support is handled by a dedicated account manager and support tickets are managed by a technical lead.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International
• ISO/IEC 27001 accreditation date: 19/07/2023
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Through our ISO 14001 accreditation, which we have held for 8 years, we work within the ISO environmental management system framework to identify the key aspects where we could have a negative impact on the environment. As a result, we have a detailed policy and systems in place to reduce our impact. Primarily through the areas of air emissions, water discharges, waste management, land contamination, sustainability of natural resources use, local and community environmental issues and technological options. Some of the areas we are working on currently are:; - Working to maintain our carbon neutrality by reducing our direct carbon footprint through the reduction of emissions, discharge, contamination and corporate travel. Having had a third party audit our carbon footprint data, we are now working towards our goal of maintaining our carbon neutrality.; - Looking at our wider indirect carbon footprint and working with our suppliers, through an assessment process and questionnaire, to ensure we are working with likeminded partners.; - Encouraging our employees to decrease their personal carbon footprint through the promotion and use of car-sharing, public transport, our EV scheme and our cycle to work scheme, ultimately leading to a reduction in air emissions.; - Choosing a landlord that has B Corp status to support our goals.; - Offsetting anything that cannot be reduced through recognised and legitimate partnerships.; - Reducing energy usage through using modern energy efficient equipment.; - Moving technology to the cloud to decrease carbon footprint and emissions and increasing the use of renewable energy.; - Reducing raw material usage by digitising where possible.; - Minimising waste by heavy promotion of reuse and recycling; - Researching the benefits of B Corp status for ourselves.; - Spreading the reach to our clients by educating them about sustainable code, through a series events and workshops.

  Tackling economic inequality

  We work towards tackling economic inequality in any way we can, at the moment we are focusing on employment, education and training, development of scalable and future-proofed new methods, and identifying and managing cyber security risks through:; - Developing programs that support flexible working conditions, including remote work opportunities. This can make employment more accessible to individuals in remote or underserved areas, or to those with additional responsibilities, helping to spread economic opportunities more evenly across regions.; - Incorporating health and wellbeing programs that support employees' mental and physical health this also addresses economic inequalities by providing support that might not otherwise be available to lower-income employees.; - Implementing inclusive hiring policies that actively seek candidates from diverse backgrounds.; - Support for underrepresented candidates by providing careers advice, including mentoring, mock interviews and CV advice, and opportunities for in-work progression and career development into known skills shortages or high-growth areas.; - Offering opportunities for work experience or similar activities.; - Providing apprenticeships and industry placement opportunities.; - Support for educational attainment resulting in recognised qualifications.; - Activities to support relevant sector-related skills growth in the workforce, for example, careers talks, curriculum support, literacy support, safety talks, and volunteering.; - Partnerships with non-profits to extend the reach of our programs, especially in underserved communities.

  Equal opportunity

  We promote equal opportunity to our potential and current employees in many ways and we are constantly working on the following:; - Working on internal unconditional bias through discussion, training and process changes.; - Ensuring our job ads are not discriminating and don’t use any stereotypes or biased language.; - Ensuring that everyone in the company feels that they are in a safe place and their voices are heard and respected and feel safe in the knowledge that they will never face retaliation for a complaint or raising a concern.; - Giving numerous escalation and support channels; - Providing resources and educational material that include examples of different types of discrimination – whether this is indirect discrimination, unconscious biases or offensive. language. Helping our employee’s awareness of issues they may not have recognised as discrimination before.; - Celebrating differences and gaining advocates from other parts of the business, such as with our Great Women initiative.; - Ensuring leadership promotes, internally or externally, who we are as a company and who we want to be.; - Bringing guest speakers in to talk to our employees helps to bring new viewpoints and conversations around the question of diversity to our workforce.; - Employees are able to balance their work and their life in a way that suits them allowing differences to be catered for equally.; - Every employee works with their line manager on clear expectation setting aligned with goals that are both achievable and challenging (SMART objectives). Supported by training and development and regular 121s with their manager.; - Carrying out company surveys to ensure staff members feedback is heard.

  Wellbeing

  The wellbeing of the people that work for Great State is a key focus for us as a business – we have therefore implemented a range of initiatives, including: ; - Providing access to and funding Private Healthcare which includes confidential counselling, discounted gym memberships and discounts on everyday retail items.; - Supporting employees to achieve their goals by providing 121’s, objectives and training to encourage mental wellbeing.; - Setting up friendly fitness challenges to motivate employees to care for their physical health and develop our company’s interpersonal relationships.; - Offering salary sacrifice schemes to aid financially, whilst encouraging more sustainable commuting with the EV and Cycle to Work scheme.; - Arranging regular get-togethers to aid healthy relationships with colleagues to enable mutual support and trust.; - Creating a comfortable work environment to improve physical and mental health, with standing desks, healthy food and drink options, ergonomic seating and wellness and social spaces.; - Recognising and rewarding employees for hard work, increasing confidence and making people feel valued for their contribution, through kudos on our HRIS, rewards, etc. ; - Encouraging staff to take responsibility for their own wellbeing by creating a culture that talks about health and wellbeing and supporting employees to take steps to improve themselves. ; - Providing wellbeing workshops, such as yoga.; - Offering flexible working to suit different working styles, schedules and preferences.; - Offer annual flu shots to keep the workforce healthy.; - Offer employees the option to take a sabbatical leave after a certain period of employment. This can be used for personal development, volunteering, or simply to take a break, which can significantly improve mental and emotional health.

Pricing

• Price: £650 to £1,500 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@greatstate.co. Tell them what format you need. It will help if you say what assistive technology you use.