SecureCloud+ Limited

Secure Remote Collaboration at SECRET

Enables users to rapidly access classified systems from temporary or new offices and sites, up to the SECRET/SUKEO/FVEY classification or in remote/home (non-FSC) environments, using dedicated access devices and portable high-grade encryption. Users can interface enterprise applications, enabling document/project collaboration, data-sharing and communication.

Features

• Wireless or Wired enabled high-grade CAPS approved encryption devices
• Provides secure access through user-specific workspaces
• Access to both voice and video and instant messaging capabilities
• Secure internal and external network domain email
• Secure access to hosted applications, desktops and data storage
• Secure data import/export utilising approved encrypted media
• Secure Remote Access from insecure locations using any Internet bearer
• High Grade NCSC-assured cryptography and NCSC-approved Endpoint Device Attestation
• Access to Pexip, Office 365/SharePoint applications for remote collaboration
• Service(s) are securely hosted within the Crown Hosting Datacentre

Benefits

• Reduced travel and organisational time pressures
• Rapid access to standard enterprise applications from unsecure locations
• Data is secured with a high-grade NCSC-accredited encryption device
• Users save travel costs by working from remote, convenient locations
• Improvement in productivity and efficiency due to collaboration gains
• All users can engage with disseminated information from multiple C2-sources
• Recruit subject matter experts, enabling remote working from any location
• 8. Work securely from home on classified-networks for enhanced situational-awareness

£820.00 a unit a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales-support@securecloudplus.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

650601074353884

Contact

Emilie Duda
0330 123 3633
sales-support@securecloudplus.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Network Collaboration Service; Deep Learning Forensics Service; Digital Evidence Management Service; Information Exploitation and Analysis Service; Digital Simulation Analysis Service; Data Visualisation for AI Service
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: The service will be subject to planned maintenance activities.
• System requirements: Minimum conditions will be set dependent on customer requirement

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1 = 15 Mins; Priority 2= 4 Hrs; Priority 3 = 12Hrs; Priority 4 = 24Hrs
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: None
• Onsite support: Onsite support
• Support levels: Onsite support provided to meet the following SLAs: ; ; Priority 1 - 8 hours; Priority 2 - 16 hours; Priority 3 - 24 hours; Priority 4 - 48 hours
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: SecureCloud+ will initiate a formal project to manage the on-boarding process. The initial stages of the project will include Start-up, Project Management Plan (PMP) and Stakeholder engagement and will establish the following:; ; • Project plan; • Communications plan; • Risk management log; • Service Design Pack (SDP)Technical Design Documents; o High Level Design; o Low Level Design; • Service Management Plan (SMP); • Service transition plans for:; o Migration; o Testing and Acceptance; o Training; o Exit.; ; The appropriate training for Users of the service will ensure they are familiar with the capability, functionality and can therefore realise the benefits as quickly as possible. A training plan will be created at the Service Transition stage of the on-boarding process. The delivery of the training plan will include relevant User guides, appropriate use policies and work instructions as well as documented FAQs.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The Off-Boarding process will be as per the standard G-Cloud Framework Off-Boarding process.
• End-of-contract process: The Off-Boarding process will be as per the standard G-Cloud Framework Off-Boarding process. ; ; SecureCloud+ will agree a price for delivering the Exit Plan and will have 10 days to transfer all Customer generated data residing within the SecureCloud+ solution. Upon termination date SecureCloud+ will ensure that all of the Customer data is deleted and destroyed in a secure manner.

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: User interface
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Hardware/Software/User Interface can be customised upon purchase and further customised via the SecureCloud+ ITIL V4 Change Management process. Authorised users can request changes.

Scaling

• Independence of resources: A suite of network monitoring tools are integrated into a wider Technical Service Stack to enable proactive event alerting, diagnostics, availability and troubleshooting. SecureCloud+ use SolarWinds for proactive monitoring to maximise system availability and reduce system failures. Application usage is controlled via bandwidth load balancing. In some deployments a user may have a virtual organisation where resources will be dedicated to that user community.

Analytics

• Service usage metrics: Yes
• Metrics types: Notice to 'Consumers' regarding outages; ; % of incidents resolved within agreed SLA period; ; Problem Management Root Cause Analysis delivered on time ; ; Login Duration; ; Standard Application Load Time; ; Enhanced Application Load Time; ; Lost user hours; ; Availability; ; User Satisfaction - Based on survey with marks out of 10
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: As part of the managed service, SecureCloud+ will export the data and provide to the customer in an agreed format.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: To be defined dependent on user requirements.
• Approach to resilience: Available on request
• Outage reporting: SecureCloud+ reports any outages via its public dashboard

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
• Access restrictions in management interfaces and support channels: Bastion server - no direct access to management interfaces, only accessible by a registered IP address.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 15/08/2017
• What the ISO/IEC 27001 doesn’t cover: All of the operations and internal departments are within scope at both Reading and Stoke-on-Trent sites, services provided to customers are covered by accreditation at the appropriate government classification.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • DIAS Accredited RMADS
  • Cyber Essentials+
  • CCM CSA V3.0.1

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
• Information security policies and processes: The Security Manual describes the reporting structure for the Company, this details each person's responsibility up to and including the Board.; ; Services are accrediated to the appropriate classification. RMADS document sets are produced for each service detailing the security policies and processes. Each Service is policed by the Senior Information Security Manager at SecureCloud+.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Customer RFCs will be raised through the Service Desk and will be managed via a Change Advisory Board who will establish the service boundaries from 3 levels of functionality:; ; • User Service Request ; • Minor Change Request ; • Major Change Request Upon approval the System; ; Design Authority will be responsible for producing the High-Level Design and, the Low Level Design for any proposed change to a service. ; ; After which the following procedural steps will take place: ; ; • Test & Evaluation ; • Quality Check; • Change Implementation ; • Back Out Plan ; • Request for Change Completion ; • Change Wash-up
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Each service goes through the Secure by Design assurance process which is intended to secure capabilities through continuous risk management. Following the 7 key principles ensures that security incident, event monitoring and threat detection are implemented throughout all SecureCloud+ platforms. An IT Health Check is completed for all services to uncover any potential threats. All patches and improvements are deployed as soon as they have been validated, verified and tested. ; ; SecureCloud+ platforms are continuously checked for vulnerabilities throughout the platform lifetime using industry leading technology and software to ensure they meet the guidelines set by GPG14.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: A number of SIEM best practices aligned to Secure by Design are employed in safeguarding and monitoring information within SecureCloud+ managed service such as: ; ; - Source secure technology products ; ; - Layered Access Controls ; ; - Build in detect and respond security ; ; - Minimise the attack surface ; ; - Compliance ; ; - Acceptable Use ; ; - Embedded Continuous Assurance ; ; - Make changes securely ; ; In the event of a security incident the task of reporting the action will be carried out by the SecureCloud+ Senior Responsible Owners, who will liaise with the relevant parties to advise events and actions taking place.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: • The End-User contacts the Service Desk (SD) to log the call and is provided a reference number and applied a priority. ; ; • The SD will then perform first-line diagnostics for the Incident. If the initial diagnosis and rectification action clears the Incident, then it is closed with the agreement of the End-User. ; ; • If the incident is still current, it will be assigned a resolution group. ; ; • If the incident is resolved and agreed with the End-User then it is closed. If however the Incident cannot be resolved within the SLA, then the escalation process will begin.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  SecureCloud+ is committed to providing a quality service in a manner that minimises our impact on the environment. We operate in compliance with all relevant environmental legislation such as ISO14001:2015 and the Government’s Environmental Policy and Sustainable Development Plan.; SecureCloud+ monitor their GHG emissions in line with the Greenhouse Gas Protocol for its Scope. The aim is to comply to the Government’s target of net-zero carbon emissions by 2050. Our total CO2 has been established and controls implemented to reduce it. SecureCloud+ have policies and will implement training, initiatives, and environmental objectives throughout its operations to reduce emissions. https://securecloudplus.co.uk/wp-content/uploads/2023/11/Carbon-Reduction-Plan-2022_23-Signed.pdf

  Covid-19 recovery

  In the post-Covid-19 environment, there is considerably more flexibility and mobility associated with certain roles. This places a greater emphasis on staff retention and promotion initiatives. The physical absence of staff from site also presents a challenge to in-work progression. This has placed greater focus on the development of all staff and placed key issues such as inclusion and diversity at the centre of the staffing agenda.; ; Recruiting more diverse talent into its workforce is a priority for SecureCloud+ and its partners and is central to its Inclusion and Diversity Strategy. In support, SecureCloud+ have partnered with organisations such as iHASCO to create bespoke Inclusive Recruitment training for all hiring managers ensuring fair selection processes and that every candidate has equal opportunities. The recruitment process is also done both in-person and virtually to provide opportunities for engagement with people and communities recovering from the impacts of COVID-19, including effective social distancing and remote working for those who are shielding.

  Tackling economic inequality

  Creation of New Businesses, Jobs, and Skills -; SecureCloud+ prides itself on creation of career opportunities for those who face barriers to employment due to personal circumstance or who live in deprived areas. SecureCloud+ are committed to five foundational principles, as set out in the Good Work Plan (fair pay, participation, progression, voice, autonomy).; ; Supply Chain Resilience and Capacity -; As a Cyber Essentials Plus certified business, SecureCloud+ is committed to proactively identify risks and ways of mitigating cyber threats or vulnerabilities across our own business and our supply chain. SecureCloud+ utilise the Defence Cyber Protection Partnership (DCPP) as part of the Cyber Security Model combined with the principles of ISO27001 to assess the risk profile of the supply chain and hold regular meetings with the supply chain to identify and build resilience against cyber security risks.

  Equal opportunity

  SecureCloud+ prides itself on creation of career opportunities for those who face barriers to employment due to personal circumstance or who live in deprived areas. SecureCloud+ are committed to five foundational principles, as set out in the Good Work Plan (fair pay, participation, progression, voice, autonomy).; SecureCloud+ has enabled apprenticeship and graduate engineering programmes that focus on the digital skills for the future and provide valuable work experience that can help nurture skills to support both our customers and our future business growth. ; ; Closely linked to a number of Academia Institutions (Staffordshire University & University of Southampton – Global Top 100 University), SecureCloud+ through the Staffordshire Digital Innovation Partnership (SDIP) completed a study in machine learning assisted anomaly detection, developing a cyber operational awareness and readiness platform, capable of assessing and analysing potential threats within a system, then displaying this data, from various feeds, into a single dashboard for ease of analysis. SecureCloud+ have invested in this partnership to extend its role to maximise its success in helping students to secure employment within local industry.

  Wellbeing

  SecureCloud+, founded by a number of UK Armed Forces Veterans, acknowledge the barriers faced by veterans acclimatising to working in industry and aim to support their integration - recognising the transferable skills that are acquired in the Armed Forces and actively encouraging veterans to apply for job opportunities as they arise. SecureCloud+ are Armed Forces Gold Award (Defence Employer Recognition Scheme) recipients and currently employ 20% of veterans/reservists. Underpinned by the 6 standards in the Mental Health at Work commitment SecureCloud+ also promote mental health awareness through on-site Mental Health First Aiders and a company supported health plan.; SecureCloud+ are an Investors in People (IIP) Silver Award employer. Investing strongly in staff training, recognition, reward, and empowerment. SecureCloud+ have a business-wide Continual Professional Development (CPD) Plan, providing staff with regular opportunities to undertake specific training related to any identified skills gaps. SecureCloud+ provide industry recognised training schemes and partner certifications that deliver professional qualifications such as ITIL(v4) or COBIT5.

Pricing

• Price: £820.00 a unit a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales-support@securecloudplus.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.