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net-progress ltd

GDS Service Manual digital accessibility services

Tailored accessibility services to help your project meet GDS Service manual accessibility and assisted digital guidelines. These include:

*accessibility audits
*testing with assistive technologies
*research and/or verification user-testing with people who have accessibility needs

Support provided from every stage including Discovery, Alpha, Beta, and Live monitoring.

Features

  • Tailored service to meet GDS Service Manual requirements
  • Optional induction workshop covering WCAG and assistive technologies
  • Audits can cover WCAG 2.2 A, AA and AAA conformance
  • Audit to WCAG 2.0 or 2.1, if required
  • Reports contain non-technical executive summary, recommendations and impact analysis
  • Reports provided in an accessible format
  • Desktop, mobile and native app testing
  • Services appropriate for new build or existing digital products
  • Dedicated Account Manager

Benefits

  • Meet GDS Service Manual requirements
  • Meet WCAG compliance requirements
  • Support provided for each phase of your project
  • Accessibility feedback, insight and validation from real people
  • 30-day fault investigation and social media monitoring
  • Time & materials invoicing for best value to taxpayer
  • Meet Public Sector Bodies Accessibility Regulations 2018 responsibilities

Pricing

£400 to £600 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul@net-progress.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 5 0 6 9 0 0 9 9 8 4 0 7 7 8

Contact

net-progress ltd paul crichton
Telephone: 0208 296 0971
Email: paul@net-progress.co.uk

Planning

Planning service
No

Training

Training service provided
Yes
How the training service works
We can provide an introductory session on key accessibility principles. This is a non-technical session designed for project managers, developers, user researchers and other project stakeholders. It provides a demonstration the main assistive technologies and a high-level overview of WCAG guidelines.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
More details of our QA service are in the Service Definition document.

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
Responses are the same day during the regular working week. The same response can be provided if needed and agreed in advance for weekends.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Select from:

• Email
• Skype / Google Hangouts
• Phone
• Onsite (where appropriate)

Each project will have a dedicated Account Manager as standard for the duration of the project.

Fault investigation for users and social media monitoring provided for 30 calendar days after launch.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

net-progress take part in a carbon off-setting program through a Verified Carbon Standard (VCS) reforestation scheme in the Great Rift Valley, Kenya. For 2022-3, our contribution exceeded our usage, making net-progress carbon negative – we put back more than we used.

Pricing

Price
£400 to £600 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul@net-progress.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.