TLMNEXUS LTD

Fleet Planning Management

Captures system usage data that can be used to highlight areas for performance improvements across the fleet. Records the state of the system and how well it is delivering the requirements for which it was intended. capture operational data, including fatigue and lifing data to support fleet planning management

Features

• Record post-mission equipment usage and fatigue data electronically
• Maintain a bill of materials of equipment assets
• Record and manage lifing effectively and efficiently against a baseline
• Manage fixed and removable assets
• Forecast maintenance schedules for individual assets.
• Configuration control of asset records through life of the platform
• Plan the maintenance periods for a fleet of assets.
• Maintain a history of individual asset removal and replacement.
• Comprehensive configurable management reporting
• Easy to Use: Intuitive UI reduces the User training requirement.

Benefits

• Efficiency: improves recording of equipment life and fatigue consumption.
• Auditability: provides a record of asset configurations over time
• Value for Money: configurable design and different service components
• Security: accessed through secure web browser portal including MODNET
• Visibility: records and fleet status available to permitted users
• Ownership: records and workflow allocated to individual users
• Scalability: can grow with increasing team size and workload
• Controlled: only users with required permissions can conduct activities
• Knowledge: ability to understand how data is managed and modified
• Decision Support: management information, visualisations and business analytics

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dappleton@tlmnexus.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

650936172688841

Contact

David Appleton
01273545960
dappleton@tlmnexus.com

About the service

• Service categories:

  Applications

  Enterprise resource management

  • Asset life-cycle management
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: No
• System requirements: EUD with a supported browser installed

User support

• Email or online ticketing support: Yes
• Support response times: ITIL Service Desk Monday-Friday 0800-1700 but can be tailored to meet customer needs. Different response times depending on type of ticket but can be tailored to meet customer needs, but target is for all tickets to have an initial response within an hour.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: The support includes phone, email, ticketing system and periodic on-site support on the customer floorplate. Enhanced levels of support can be provided at additional cost under the tmNexus Lot 3 Cloud Support Service. More detail can be found in our service definition and pricing documentation. The service will be supported by access to a Customer Account Manager, Integration Engineer and a Product Trainer.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We gather configuration requirements and provide awareness briefings as required to assist in the change management. Training (including E-Learning) and user guides are provided for users and a period of early life support is provided once service goes live to provided added support to users. In normal times we would do most of this work face to face at the customers site. We have now moved to offering a more remote service with interaction including training through remote capabilities such as Microsoft TEAMS. We strive to tailor our service approach to meet the needs of the customers.
• Service documentation: Yes
• Documentation formats:
  • ODF
  • PDF
• End-of-contract data extraction: The data belongs to the customer throughout the contract period. If the contract is not to be renewed then the data is requested. Data will be off-boarded in a format in line with Government Open Standards Principles. Data repatriation details will be defined by the Customer in consultation with tlmNexus and funded as part of the standard service subscription over the last 30 days of the order.; If the customer has any non-Standard data migration requirements then these may be met on a case-by-case basis, but an additional off-boarding charge may apply. This would require a Cloud Support order the price of which would be investigated and calculated using the SFIA Rate Table. In this event, data will be delivered no more than 30 days after the associated payment is received.
• End-of-contract process: Return of customer data in an agreed format.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Documentation sent by email to user team module managers.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: The products are highly configurable by tlmNexus to meet the customer needs including fields, processes and workflows. We encourage early engagement with prospective customers to discuss their requirements and agree a way forward.

Scaling

• Independence of resources: Systems Monitoring and Capacity Planning

Analytics

• Service usage metrics: Yes
• Metrics types: Service and System Availability, Incident Resolution, Service Request resolution, Ticket Management etc all reported monthly against agreed contractual SLA performance
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: In some areas of the service offerings users are able to export data themselves from grids. Dashboards and reports are offered as a reporting medium to assist users define their areas of interest which can be downloaded. Where the exact data requirements are not offered automatically it would need to be requested from tlmNexus.
• Data export formats:
  • CSV
  • Other
• Other data export formats: XML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • .doc
  • .docx
  • .xls
  • .xlsx
  • .pdf
  • .eml
  • .jpg
  • .gif
  • .tif

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: System availability is 95% across the life of the service. We have a service credit scheme if we fail to meet the SLA performance measures.
• Approach to resilience: All services are designed for N+1 resilient. More details can be made available on request.
• Outage reporting: We notify outages via our portal messaging. If this not available as it is an unplanned outage and not available then we notify agreed customer contacts with the details and updates

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password
• Access restrictions in management interfaces and support channels: Limited access over government network (for example PSN) or if cloud hosted 2FA authentication handled by supporting directory services such as Entra ID and Azure Business to Customer (B2C).
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Defence Cyber Certification Level 0
• Information security policies and processes: ISO/IEC 27001:2022, with regular review to ensure compliance
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: TlmNexus defined ISO 27001:2022 and ISO 9001:2015 processes. All proposed changes to hardware and our products are initiated by holding a Technical Assessment panel to highlight and discuss any concerns.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: TlmNexus defined ISO 27001:2022 and ISO 9001:2015 processes. Security threats are monitored and patches applied in line with guidance.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: TlmNexus defined controls, follows GPG13
• Incident management type: Supplier-defined controls
• Incident management approach: Follows GPG24.; Users report via our online Service Desk app or telephone or email. The progress of the incident will be reported using the Service Desk app and users can follow progress and also update the incident as required.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks: MODNET

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Access to a generically configured version of the service can be made available, on request, for a period of a month for a limited number of users to evaluate the service

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Alcumus Isoqar
• ISO/IEC 27001 accreditation date: Friday 1 November 2024
• What the ISO/IEC 27001 doesn’t cover: Application Hosting
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: Alcumus Isoqar
• ISO 9001 accreditation date: Thursday 30 November 2023
• What the ISO 9001 doesn’t cover: Application hosting
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: D5fecf9e-5b14-439f-b0e0-94f4f6c906ce
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 741e58b1-c7e0-46b6-bcf7-4c431801e219
• Other security certifications: Yes
• Any other security certifications: Defence Cyber Certification Level 0

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dappleton@tlmnexus.com. Tell them what format you need. It will help if you say what assistive technology you use.