FUTURE ARC SERVICES LIMITED

Experience Design | Upside Projects

At Upside, Experience Design is at the core of what we offer to clients. We love working with organisations to reimagine experiences they offer either external customers or internal stakeholders. We improve those experiences by undertaken user-centred design and options appraisals to find the best Experience that user could receive.

Features

• User experience assessment to identify business needs
• User journey mapping
• Analysis of user journey mapping to understand desired user experience
• Usability and Accessibility assessments.
• Application evaluation, design assessment, gap analysis
• Embed design changes to enhance user experience
• User research
• Access to Upside Projects subject matter knowledge and expertise

Benefits

• Understanding the needs of your users
• Improving the overall user experience
• Quickly improve the engagement with users
• Rapidly increase productivity and operational efficiencies
• Access to Upside Projects User Experience and Visual Design
• Improved service design for users
• Cost reduction and value optimisation
• Reduced business risk
• Increased user value creation

£300 to £1,700 a person a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@future-arc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

651052644460049

Contact

Wyndham Plumptre
07971045637
hello@future-arc.com

Planning

• Planning service: Yes
• How the planning service works: Our experience of embedding transformational change, combined with our deep knowledge of emerging technologies enables us to deliver transformations that truly make a difference. We work closely with our clients to truly understand their landscape, needs and external environment so that we are able to propose true value additive solutions with integrity. We then tailor our approach based on the needs of the client so that we can support them at any stage along their transformation journey.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: At Upside, it is always important for us to work collaboratively as a team alongside our clients to deliver the most impactful change in the time we spend together. We pride ourselves on impactful delivery, and a key part of this is making sure our clients can continue to deliver after we have gone. We therefore build knowledge transfer activities into all of our proposals as a core principle of the way that we work. Our methods include: •Face to face Training •Online Training •Undertaking/supporting Capability Assessments •Building development plans •Business Mentoring
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: At Upside we offer all our clients end-to-end setup and migration through discovery, assessment, migration planning, migration and testing and deployment. We enjoy capturing the user need and leveraging our expertise and insight to identify opportunities and make recommendations based on the best digital solution. If a solution does not exist, Upside also provides digital build capability. This is very important to us as it gives us the ability to build solutions specific to a user need.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We regularly undertake quality assurance and performance testing to ensure that we are meeting the needs of our clients. Using a service design approach, we continuously challenging ourselves and our clients to ensure we are doing the right thing, in the right way and that we are delivering true value solutions with integrity.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We will work with you to define your service requirements and tailor an offering that meets your needs. All general enquires on our website are responded to within 24 hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: N/A

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International Ltd
• ISO/IEC 27001 accreditation date: 20/08/2021
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  As an organisation we promote a full remote working environment to support a reduction in our organisations impact on the environment through reduced travel. As well as that Upside recognises that it has a responsibility to the environment beyond legal and regulatory requirements. We are committed to reducing our environmental impact and continually improving our environmental performance as an integral part of our business strategy and operating methods. We encourage all stakeholders to do the same. Upside has environmental objectives aligned to this. Upside aims to: ● Comply with and exceed all relevant regulatory requirements ● Continually improve and monitor environmental performance ● Continually improve and reduce environmental impacts ● Incorporate environmental factors into business decisions ● Increase employee awareness and training
• Covid-19 recovery:

  Covid-19 recovery

  COVID19 Recovery a. Job creation post COVID19: We are part of programmes such as kick-start programme and look to offer job or training opportunities through these as part of any new contract. On each contract we offer a free resource for our customers that are provided through that programme so that the individual can get the real experience required to then take on a full-time role within our organisation. b. Support for people and communities to manage and recover from COVID19: Over the last 12 months our work with our broader client base has enabled us to undertake two key projects supporting different organisations helping communities manage and recover from COVID19. The first of these is with Khalsa Aid where we provided resource to support the operational scaling and change in the organisation to combat COVID19 e.g. the lorry drivers stranded in Kent and second is with Marie Curie where we are helping to build new digital services to help those in Palliative or End of Life Care (and their carers) access the services they need. We have also had the opportunity to help existing clients run post Covid employee engagement surveys c. Support for Physical and Mental Health for those affected by COVID19: Over the last 18months we have signed a number of mental health and well-being initiatives e.g. the Mental Health at Work Commitment. Well-being is now a key operational programme within our organisation providing support to our teams and has Exec Level and Non-Executive Board oversight.
• Tackling economic inequality:

  Tackling economic inequality

  We work closely with our clients to help them understand the impact of economic changes on their business. Over 2 years we have worked closely with a large UK energy and infrastructure organisation to help them understand how economic recovery will impact their Supply Chain, and how they can manage the impact on their Suppliers and Employees.; We understand the case for tackling supply chain challenges is not just about driving economic recovery, but protecting the long-term resilience of our clients and their ability to invest.
• Equal opportunity:

  Equal opportunity

  a. We have a clear diversity, equality and inclusion policy that is embedded in our recruitment, performance management processes and culture.; b. We track and report to our Non-Executive Board diversity metrics related to people and track risks/issues that are being faced with clear action plans.; c. We partner with a neuro diverse consultancy that provides resources to our projects where the consultants, analysts and researchers suffer from ADHD, Dyslexia and Autism.; d. We have a clear modern slavery policy and track this as a risk through our broader supply chain partners (reporting to our Non-Executive Board).
• Wellbeing:

  Wellbeing

  a. We have a Wellbeing Lead within our organisation and the Wellbeing action plan is reported on to our Non-Executive Board.; b. We have signed several wellbeing initiatives including:; The Global Business Collaboration for Better Workplace Mental Health; Living Wage Foundation; Mental Health at Work Commitment; Lord Mayor's Appeal This is Me

Pricing

• Price: £300 to £1,700 a person a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@future-arc.com. Tell them what format you need. It will help if you say what assistive technology you use.