CANTARUS LIMITED

Contentful (Headless CMS) Licensing and Services

Contentful (Headless CMS) licensing, consultancy and support services.

Features

• API Driven Headless CMS
• Microservices architecture
• Optimised for speed
• ISO 27001-compliant cloud platform
• Channel-agnostic editing
• Customisable interface
• Content modeling
• Content management system
• Cloud-first CMS
• Multi-channel website

Benefits

• Structure content for any channel
• Create custom content types
• Regional autonomy
• Extensible and adaptable platform
• Full programmatic control over your content management system
• Headless APIs
• Enterprise CMS
• Platform agnostic CMS

£300 a licence a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@cantarus.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

651056230933985

Contact

Lee Adams
0161 971 3200
enquiries@cantarus.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements:
  • Internet Access
  • Web Browser (IE 11+, or compatible)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our standard support is provided between the hours of 0900 and 1730 British time, Monday to Friday excluding public holidays.; ; We also provide dedicated 24/7 Business Critical support depending on the hosting package selected.; ; Service level targets – specifically the time within which we aim to be actively working on a resolution – for support are as follows (excluding on-site support):; ; Business Critical Within 1 business hour; High Priority Within 4 business hours; Medium Priority Within 2 business days; Low Priority Within 5 business days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Our standard support is provided between the hours of 0900 and 1730 British time, Monday to Friday excluding public holidays. 24-Hour Severity 1 support is also available on some hosting packages.; ; Standard timebank support is purchased on a per man-day basis and can be used across any of the Cantarus service offerings - any purchased time which is unused during the month can be rolled over for up to 3 months.; ; Standard timebank charged at £995/day with a 1 day minimum.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A member of the Cantarus consulting team will assist the buyer to determine the full scope of the project and help to correctly specified the Contentful requirements, sizing, use-case and any additional services required. This output will be documented in a schedule of work for and presented to the buyer. ; ; A member our Client Success team will assist where possible to ensure your environment is configured according to your requirements and complies with best practice. ; ; Once services are setup and configured a handover to our Client Success team will be provided, during which training on our support ticketing system and timebank reporting dashboards will be provided via an online session. ; ; Further training on the CMS environment can also be included if required.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Contentful provide a number of tools that will let you export your content and assets should you no longer require the service.; ; If only support services are being removed then the contentful subscription can continue and licence purchases can be made elsewhere.
• End-of-contract process: Exact process would depend if the buyer chooses to continue using the Contentful service and just cancel the additional support, or if they are no longer using the products and wish to end the Contentful services.; ; If Contentful services are being continued then the buyer can continue to simple purchase just the licensing from Cantarus, or they can renew the licence with an alternative supplier. ; ; If all services are to be cancelled the content can be exported if required - this service would incur an additional charge if the buyer had no timebank allowance remaining.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: WCAG 2.1 AAA
• Description of service interface: The standard Contentful web interface is provided, as well as a separate interface is provided for logging and updating of support tickets, and the monitoring of current timebank support utilisation.
• Accessibility standards: WCAG 2.1 AAA
• Accessibility testing: The Contentful system uses automated testing via the Axe and Jest tools to check compatibility with WCAG criteria.
• API: Yes
• What users can and can't do using the API: As contentful is a fully headless CMS the stateless API with compact JSON payloads gives you full programmatic control over your content management system, including assets, translations and other versions.; ; Manage your structured content with fully decoupled write and read APIs.; ; GraphQL API provided
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: All customers are allocated a dedicated resource according to the licensing they have purchased.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Contentful

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data can be exported via the use of a command line tool to copy data to your local system, or can be extracted directly via the API. The correct approach will depend on the exact reason to the export.
• Data export formats: Other
• Other data export formats: JSON
• Data import formats: Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Contentful SLA packages are available based on the solutions which is chosen and will be considered as part of the initial engagement.
• Approach to resilience: All Contentful services run in Amazon Web Services, where all components are deployed in at least three availability zones, minimising disruptions caused by any failure and keeping your content constantly available. Elastic Load Balancers are used to automatically split the load and segregate traffic from the Internet to all nodes of our frontend layer.
• Outage reporting: Any outages will be reported via the Contentful public dashboard - https://www.contentfulstatus.com/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Support channels are locked to a limited number of contacts who are allowed to raise requests on their behalf. These contacts are the only people who are allowed to raise tickets either via the web-portal, e-mail, or telephone.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: We are Cyber Essentials Plus certified and place security and compliance at the centre of the services we provide. Our data protection, communications and freedom of information practices are audited annually. We maintain and execute a number of internal policies around Information Security, GDPR and Data Protection that each team within the business are responsible for executing on, with managers of each team accountable for implementation. Our data protection policy includes our principles around GDPR, data subject rights, information on personal data breaches and how to handle these, data protection impact assessments, training and information on our Data Protection Manager's roles and responsibilities. Developers receive security training in order to ensure that our team is always following security best practice and are aware of recent developments in the field.We work closely with a number of government bodies and local authorities. As such, we're well-versed in the extensive regulatory and compliance standards imposed upon suppliers, including GDPR and the DPA.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes should be requested via raising a support ticket with the Client Success team. The request will then be triaged, and allocated to the relevant internal team. The change will be assessed for any potential security or availability impact, and if appropriate a quote provided to the customer. Once agreement is in place a change request is raised. Where the change is judged to have a possible affect on the security of the site, or requires a change to a global setting to be changed the CR is escalated to a senior manager for review.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Where available we subscribe to security feeds from all our suppliers. When notification of an issue is received, we immediately assess these based on the CVSS score and the use of the feature or application within our environment. Using this data we decide if the patch can be deployed as part of our regular monthly patching schedule, or if we need to directly contact customers in order to arrange an additional at-risk window.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Full monitoring is implemented for the application and services itself. The Monitoring Service continuously executes multiple individual performance tests per Service Component at an interval no longer than 5 minutes from multiple datacenters.
• Incident management type: Supplier-defined controls
• Incident management approach: Full details of this process are documented in the Cantarus Incident Management Policy. Users who suspect an issue should immediately report this to the Information Security Manager. Depending on the scope of the potential incident, this may then immediately be escalated to the board of directors. Once an event has been verified as a potential issue, this will also be raised with the customer. On completion on the investigation and and remediation activity, the customer will be provided with a full incident report.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Hosted using the latest public cloud technologies, Contentful combats climate change by deploying innovative solutions aimed at cutting down carbon footprints and promoting sustainability in various sectors.

Pricing

• Price: £300 a licence a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@cantarus.com. Tell them what format you need. It will help if you say what assistive technology you use.