TRUE COMPLIANCE LIMITED

True Compliance Platform, App and Services

True Compliance is a comprehensive solution for social housing providers to manage all compliance streams, everything from the 'Big 6' to Bin Lid Inspections, ensuring streamlined, accurate, and efficient management. TC Go is an app which enables users to create certificates onsite via mobile devices, reducing callbacks and wasted visits.

Features

• PDF Reading technology with AI
• Configurable by design
• Public APIs to integrate any core system & data set
• Intuitive & easy to use
• Mobile ready - onsite action closing
• Real time dashboard with configurable widgets
• Centralised golden thread of Building Safety Information & compliance
• Extract, auto-allocate, manage & track actions for every property
• Realtime reporting suite with direct to inbox regulatory reports
• Purpose built to manage health & safety compliance

Benefits

• Reduce manual data administration & human error improving data quality
• Mould to your processes, rulesets & working practices
• Completely integrable giving one true complete view of your compliance
• Intuitive for quick adoption & no need for formal training
• Manage actions onsite
• Realtime & accurate view of compliance & assurance
• Keep residents safe in their homes
• Regain control from contractors with more accurate, detailed KPIs
• Reduce the risk of non compliance, regulatory failure & underperformance
• Manage all compliance in one place regardless of the stream

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@truecompliance.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

651113055706470

Contact

Matt Rawlings
020 7101 2985
hello@truecompliance.co.uk

About your service

• Service categories:

  Applications

  Content workflow and management

  • Document
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: The service has no constraints.
• System requirements:
  • Internet Explorer 11 or Edge
  • Chrome
  • Firefox
  • Safari

User support

• Email or online ticketing support: Yes
• Support response times: Users will get a response within 24h of the request being made. On weekends a response will be received within 24 hours Monday 09:00am.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Users are able to ask questions using the web chat which is available on our Website and Customer Helpdesk portal. Users are able to talk live directly to an agent who can either resolve the issue or create a support ticket.
• Web chat accessibility testing: None.
• Onsite support: Yes, at extra cost
• Support levels: Support tickets are answered by a Client Support Rep. The support you receive is included in the all inclusive price of the subscription. Help Desk support is available 9-5pm (exc. P & BH) and email auto-acknowledgement and Help Desk portal/FAQs etc... are available 7 x 24 x 365. Live web chat is available Mon-Fri 9am-5pm. Tickets will be responded to within 24h of receipt except weekends where your ticket would be responded to within 24h of the following Monday 9am. Account Management is also provided as part of your subscription to ensure that you gain the maximum benefit from using True Compliance. Prioritised tickets are available through our enhanced support package.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: True Compliance offers comprehensive levels of support for clients during the onboarding process. Clients have the ability to onboard True Compliance themselves; however, True Compliance are able to provide additional support services to suit the clients requirements.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Users have access to all their data via the reports centre and are able to download the information they want on demand whenever they need to. They also have complete control of data retention for deletion to meet their requirements.
• End-of-contract process: There are no end of contract charges, once the customer is happy they have all their data, we would close access to the platform and delete data from our systems. Customers can also choose to delete their own data as they can control this via a customer accessible data retention mechanism.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: True Compliance provides onboarding and offboarding documentation that is accessible through its web-based platform and support resources. Clients can access guides, process documents, and step-by-step instructions via the help centre and knowledge base, which include detailed instructions for setting up users, configuring workflows, and integrating systems. Documentation is structured for clarity, with examples and best practices to support new users during onboarding. Offboarding procedures, including user deactivation and data management, are also documented to ensure a smooth transition while maintaining security and compliance. All documentation is available to administrators and authorised users.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: TC Go is an app which enables users to create certificates onsite via mobile devices, reducing callbacks and wasted visits. True Compliance is a compliance management system which is accessible through a users browser.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Our Public RESTful API allows users to add certificates to our load queue, and fetch and search for certificate information.; ; POST Authorization; GET API Information; POST Queue a certificate; GET Get a certificate; GET Search for a certificate; GET Download a PDF; ; We do not currently allow clients to create their own API account, this is done in house via a request to the support desk. Clients can then send an authentication request to receive an access token. You can retrieve a token at any time, using the first API endpoint - authorization.; ; Whilst all information is available via API, bespoke APIs can also be created by request via the support desk that allows movement of key data into corporate systems.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: True Compliance allows organisations to customise forms, certificates, rules, workflows, and reports to fit their specific compliance needs. Users can create and modify compliance forms or certificates via the TC Go mobile app or web platform, set up custom validation rules to automatically check incoming documents, and configure approval processes, notifications, and document-sharing settings. They can also build tailored dashboards and reports using the FIND function. All customisation is controlled by administrators or users with appropriate permissions, ensuring that only authorised personnel can make changes to templates, rules, or workflows.

Scaling

• Independence of resources: We utilise auto scaling technologies on Amazon Web Services (AWS) to automatically employ extra resources based on service demand.; ; We use load balancing technology to share the user load on our servers to ensure that we guarantee users aren't affected service demand.; ; The application is designed as a series of micro servers removing load from the main application api.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Data is exportable from a central reports centre allowing for data to be downloaded and exported on demand via CSV.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Our SLA specifies the following uptime guarantees:; ; Live TC System and associated systems: 99.9%; Exports and Interfaces: 99.5%; Test TC system and associated systems: 99%; ; We offer a full pro rata refund for any downtime that breaches these guarantees.
• Approach to resilience: We use Amazon Web Services (AWS) to host our platform. They have first rate security policies surrounding the actual data centre. More about AWS datacentre resilience & setup can be found at https://aws.amazon.com/compliance/data-center/controls/; ; All our servers are protected behind access keys, and within a Virtual Private Cloud. Database access is locked down to the specific application servers that need access.
• Outage reporting: Downtime is relayed to the development team via automatic email alerts. This information is relayed to our customer facing teams who personally make contact to inform clients.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Access is restricted via user roles. Certain roles have greater access and privileges within the application.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • Other
• Other security governance standards: 1) Cyber Essentials ; 2) Cyber Essentials Plus
• Information security policies and processes: True Compliance's Chief Technical Officer is responsible for security policies & processes which are frequently reviewed to meet with the latest recommendations on information security. Our Data Security policy is self authored and incorporates the fundamental core of ISO27001 and CSA CCM Version 3.; ; The CTO must report on security processes and incidents at each board meeting.; ; Weekly external scans of the system are also undertaken.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: All application code is run through git version control.; ; We run tests on the codebase daily, and all changes and updates are tested locally and in a demo environment prior to release.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We run weekly vulnerability tests, using a third party service.; ; Reports are generated and reviewed by the CTO. Appropriate remedial action is taken. High risk issues are fixed where possible within 24 hours. Other issues are remedied within 5 working days.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We run weekly vulnerability tests, using a third party service. Reports are generated and reviewed by the CTO. Appropriate remedial action is taken. High risk issues are fixed where possible within 24 hours. Other issues are remedied within 5 working days.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Incidents can be reported to TC via the helpdesk support@truecompliance.co.uk or by contacting your account manager.; ; We have a documented incident management plan, which kicks into action upon discovery of an incident.; ; Incident reports will be sent to all clients on request.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: C54d828e-09fe-4913-a7bd-b289d309d3f8
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 7561d1ad-5244-48c2-a11e-1f5500b8a30d
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@truecompliance.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.