SMS for Customer Service
seven67 offer a secure, two-way SMS messaging platform that is fully cloud based. With user-friendly web portal access to be found at www.seven67.com and a series of fully featured APIs you can deliver thousands of messages per second and receive incoming SMS via a variety of methods.
Features
- Send SMS in Bulk
- Easy to use web portal
- API Integration
- 2 way SMS Service and Auto Reply
- Live Delivery Reporting
- Personalised SMS Content
- URL Shortening and tracking
- Documents via SMS
- Scheduled SMS
- International SMS
Benefits
- Reduce communication costs
- Great return on investment
- Quickly communicate with users & customers
- Easy to integrate with existing software and systems
- Connect via API or web portal
- Support 24/7
- No minimum usage
- Improve and maintain customer engagement
- Send messages quickly and easily
- Pay by post pay invoice or up front
Pricing
£0.02 a unit
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
6 5 1 1 7 3 0 5 9 6 4 2 9 1 0
Contact
seven67 SMS
Thomas Howarth
Telephone: 02038352767
Email: gcloud@seven67.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Hybrid cloud
- Service constraints
- Requires active internet connection.
- System requirements
-
- Internet Access
- Web Browser
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- We attempt to contact the user within 2 hours of email / online ticket within office hours (9am-6pm Monday to Friday). Within 4 hours outside of these times
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Users can contact us via the webchat service on the portal or website.
- Web chat accessibility testing
- None
- Onsite support
- Yes, at extra cost
- Support levels
- Support is offered 24 hours a day , 7 days a week. Phone support provided during office hours (9am to 6pm Mon to Fri). Email and Chat support provided at all times. Phone, Email and Chat support is free of charge. On site support is offered with price dependent on location. A technical support manager will be assigned to each user along with their regular account manager
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- As our service is cloud based onboarding couldn’t be easier. To get started users just need to visit www.seven67.com/gcloud/trial or drop us an email to gcloud@seven67.com and create a free account. We offer free training either by phone or online to get users comfortable with our systems, Integration support is free and can be done via phone or online to help integrate our sending / receiving options into your current software.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- CSV download
- End-of-contract process
- With no minimum terms or usage levels, you can contact your account manager to close your account completely if you require. Any unused credit will be refunded to pre paid customers. Post paid customers will be invoiced for any unpaid usage on closure. No costs applied to close account or extract data.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Functionality across mobile and desktop is essentially the same.
- Service interface
- Yes
- User support accessibility
- None or don’t know
- Description of service interface
- The portal is directly accessed via your HTTPS web browser, from here users can access a range of messaging capabilities such as outbound, inbound, network lookup (HLRs) and numbering services. Users can simply upload your contacts via .csv / .xls / .xlsx / .txt file and send their messages straight away or scheduled for a later date (credit permitting). We also offer a number of sending options including personalised message content, dynamic sender ID and a 2-way reply service. Our support team are always on hand to assist users with portal usage if necessary
- Accessibility standards
- None or don’t know
- Description of accessibility
- Users can access the web portal via a web browser, assuming the user has an active internet connection
- Accessibility testing
- None currently
- API
- Yes
- What users can and can't do using the API
-
Users can access our suite of APIs which allow for the sending and receiving of SMS along with a wide variety of other tools such as:
o Check balance
o Schedule messages
o Check Delivery reporting
o Verify service (OTP / 2FA)
Integration offered via HTTP, XML or SMPP with full & free integration support offered by our development team to connect applications with the service.
Limitations are only those that affect SMS messaging as a whole (sender ID length, max message characters) - API documentation
- Yes
- API documentation formats
-
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- Users can customise their messaging with personalised content (eg hi #NAME# here is your order numbered #NUMBER#). Users can also customise their sender ID and messaging identify (to match a brand or department, for example). How incoming messages are handled can also be customised by user (eg. forward to mobile, email, URL, auto reply)
Scaling
- Independence of resources
- Resources are monitored in real time to ensure the service is available to all
Analytics
- Service usage metrics
- Yes
- Metrics types
-
SMS Number, Content and Delivery Reports
URL Click Tracking - Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- In-house
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Csv download
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- Xls
- Xlsx
- Txt
- Zip
- Rar
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- Xls
- Xlsx
- Txt
- Typed into browser
- Pasted into browser
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- We aim for in excess of 99% uptime. If a user experiences an outage, SMS credit based compensation would be offered / affected credit use refunded.
- Approach to resilience
- Available on Request
- Outage reporting
- Email Alerts
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Primary users can set up sub users, each with their own set of access rules.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- Security is reviewed on a regular basis. Technical controls are imposed and servers are supervised. We ensures that asset deployment, system integration, data security, and other aspects of cloud computing and security are properly planned, considered, and managed.
- Information security policies and processes
- ICO guidelines are followed at all times. Robust policies regarding data security and retention
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Changes tracked via process controls and documented methodology
- Vulnerability management type
- Undisclosed
- Vulnerability management approach
- We follow an in house process that allows us to test for vulnerabilities on demand, and at least once every 6 months. Patches will be deployed as quickly as possible
- Protective monitoring type
- Undisclosed
- Protective monitoring approach
- In house monitoring system that provides alerts to key operatives within the business to action immediately.
- Incident management type
- Undisclosed
- Incident management approach
- Incidents can be reported by phone, email or live chat. Incident reports provided on request. Pre defined processes operate for common events.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
n/a - Covid-19 recovery
-
Covid-19 recovery
n/a - Tackling economic inequality
-
Tackling economic inequality
n/a - Equal opportunity
-
Equal opportunity
n/a - Wellbeing
-
Wellbeing
n/a
Pricing
- Price
- £0.02 a unit
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- Users can contact gcloud@seven67.com to register for your free G-Cloud trial account. We will assign 1000 free credits to your account for testing, enable any relevant features you require and connect you with your dedicated G-Cloud account manager.