seven67 SMS

SMS for Customer Service

seven67 offer a secure, two-way SMS messaging platform that is fully cloud based. With user-friendly web portal access to be found at www.seven67.com and a series of fully featured APIs you can deliver thousands of messages per second and receive incoming SMS via a variety of methods.

Features

  • Send SMS in Bulk
  • Easy to use web portal
  • API Integration
  • 2 way SMS Service and Auto Reply
  • Live Delivery Reporting
  • Personalised SMS Content
  • URL Shortening and tracking
  • Documents via SMS
  • Scheduled SMS
  • International SMS

Benefits

  • Reduce communication costs
  • Great return on investment
  • Quickly communicate with users & customers
  • Easy to integrate with existing software and systems
  • Connect via API or web portal
  • Support 24/7
  • No minimum usage
  • Improve and maintain customer engagement
  • Send messages quickly and easily
  • Pay by post pay invoice or up front

Pricing

£0.02 a unit

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@seven67.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

6 5 1 1 7 3 0 5 9 6 4 2 9 1 0

Contact

seven67 SMS Thomas Howarth
Telephone: 02038352767
Email: gcloud@seven67.com

Service scope

Software add-on or extension
No
Cloud deployment model
Hybrid cloud
Service constraints
Requires active internet connection.
System requirements
  • Internet Access
  • Web Browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
We attempt to contact the user within 2 hours of email / online ticket within office hours (9am-6pm Monday to Friday). Within 4 hours outside of these times
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Users can contact us via the webchat service on the portal or website.
Web chat accessibility testing
None
Onsite support
Yes, at extra cost
Support levels
Support is offered 24 hours a day , 7 days a week. Phone support provided during office hours (9am to 6pm Mon to Fri). Email and Chat support provided at all times. Phone, Email and Chat support is free of charge. On site support is offered with price dependent on location. A technical support manager will be assigned to each user along with their regular account manager
Support available to third parties
Yes

Onboarding and offboarding

Getting started
As our service is cloud based onboarding couldn’t be easier. To get started users just need to visit www.seven67.com/gcloud/trial or drop us an email to gcloud@seven67.com and create a free account. We offer free training either by phone or online to get users comfortable with our systems, Integration support is free and can be done via phone or online to help integrate our sending / receiving options into your current software.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
CSV download
End-of-contract process
With no minimum terms or usage levels, you can contact your account manager to close your account completely if you require. Any unused credit will be refunded to pre paid customers. Post paid customers will be invoiced for any unpaid usage on closure. No costs applied to close account or extract data.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Functionality across mobile and desktop is essentially the same.
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
The portal is directly accessed via your HTTPS web browser, from here users can access a range of messaging capabilities such as outbound, inbound, network lookup (HLRs) and numbering services. Users can simply upload your contacts via .csv / .xls / .xlsx / .txt file and send their messages straight away or scheduled for a later date (credit permitting). We also offer a number of sending options including personalised message content, dynamic sender ID and a 2-way reply service. Our support team are always on hand to assist users with portal usage if necessary
Accessibility standards
None or don’t know
Description of accessibility
Users can access the web portal via a web browser, assuming the user has an active internet connection
Accessibility testing
None currently
API
Yes
What users can and can't do using the API
Users can access our suite of APIs which allow for the sending and receiving of SMS along with a wide variety of other tools such as:
o Check balance
o Schedule messages
o Check Delivery reporting
o Verify service (OTP / 2FA)
Integration offered via HTTP, XML or SMPP with full & free integration support offered by our development team to connect applications with the service.
Limitations are only those that affect SMS messaging as a whole (sender ID length, max message characters)
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Users can customise their messaging with personalised content (eg hi #NAME# here is your order numbered #NUMBER#). Users can also customise their sender ID and messaging identify (to match a brand or department, for example). How incoming messages are handled can also be customised by user (eg. forward to mobile, email, URL, auto reply)

Scaling

Independence of resources
Resources are monitored in real time to ensure the service is available to all

Analytics

Service usage metrics
Yes
Metrics types
SMS Number, Content and Delivery Reports
URL Click Tracking
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Csv download
Data export formats
  • CSV
  • Other
Other data export formats
  • Xls
  • Xlsx
  • Txt
  • Zip
  • Rar
Data import formats
  • CSV
  • Other
Other data import formats
  • Xls
  • Xlsx
  • Txt
  • Typed into browser
  • Pasted into browser

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
We aim for in excess of 99% uptime. If a user experiences an outage, SMS credit based compensation would be offered / affected credit use refunded.
Approach to resilience
Available on Request
Outage reporting
Email Alerts

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Primary users can set up sub users, each with their own set of access rules.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Security is reviewed on a regular basis. Technical controls are imposed and servers are supervised. We ensures that asset deployment, system integration, data security, and other aspects of cloud computing and security are properly planned, considered, and managed.
Information security policies and processes
ICO guidelines are followed at all times. Robust policies regarding data security and retention

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Changes tracked via process controls and documented methodology
Vulnerability management type
Undisclosed
Vulnerability management approach
We follow an in house process that allows us to test for vulnerabilities on demand, and at least once every 6 months. Patches will be deployed as quickly as possible
Protective monitoring type
Undisclosed
Protective monitoring approach
In house monitoring system that provides alerts to key operatives within the business to action immediately.
Incident management type
Undisclosed
Incident management approach
Incidents can be reported by phone, email or live chat. Incident reports provided on request. Pre defined processes operate for common events.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

n/a
Covid-19 recovery

Covid-19 recovery

n/a
Tackling economic inequality

Tackling economic inequality

n/a
Equal opportunity

Equal opportunity

n/a
Wellbeing

Wellbeing

n/a

Pricing

Price
£0.02 a unit
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Users can contact gcloud@seven67.com to register for your free G-Cloud trial account. We will assign 1000 free credits to your account for testing, enable any relevant features you require and connect you with your dedicated G-Cloud account manager.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@seven67.com. Tell them what format you need. It will help if you say what assistive technology you use.