GCI NETWORK SOLUTIONS LIMITED

Microsoft Operator Connect by Nasstar

Leverage your existing Microsoft Teams deployment to make and receive PSTN calls via Nasstar’s fully managed, hosted SBC infrastructure. Using the Microsoft-approved iPilot Portal, you can quickly and easily provision numbers, manage users, and maintain full control of your voice services—all within a secure, compliant environment.

Features

• Microsoft Teams Integration For PSTN calling
• Security & Resilience
• Emergency Address Compliance
• Automated Provisioning via iPilot Portal
• Easy to manage from the client interface
• Built in business continuity
• Expert guidance on network performance
• Automated Provisioning via iPilot Portal

Benefits

• Leverage full Teams functionality
• Rapid Deployment
• Reduced Operational Overhead
• Enhanced User Experience- simple intuitive management through iPilot
• Scalability & Flexibility
• Compliance & Reliability
• One button redirect of inbound calls if Teams goes down
• Service reports and analytics
• predictable costs
• Monitoring and patching

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@nasstar.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

651291650134101

Contact

Andrew Hasnip
03450030000
tenders@nasstar.com

About your service

• Service categories:

  Applications

  Collaborative

  • Team collaboration
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The Ipilot platfrom is available in many languages but Nasstar support is availble in English language only.
• System requirements:
  • Internet connection
  • Web browser
  • Desktop PC or MAC

User support

• Email or online ticketing support: Yes
• Support response times: Email or online ticketing support; ; Yes; ; Support response times; ; Response times are: -Priority 1 is 30 minutes (24/7) -Priority 2 is 1 hour (24/7) -Priority 3 is 3 hours (business hours only) -Priority 4 is end of next business day (business hours only)
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes
• Support levels: Support Coverage ; Normal business Hours - Nasstar’s Core Support Hours for support/managed service coverage is Monday to Friday: 09:00 – 17:30 ; Extended support - 24 hours x 7 days - for P1 and P2 ticket; The Nasstar Service Desk will work remotely with the Customer to investigate and resolve tickets. Where Nasstar is unable to do so remotely, it may arrange for an engineer to attend the Customer Site at additional Customer cost. ; ; Response SLA’s; representation- the service levels for incident response:; • Priority 1 (P1) Initial response within 15minutes; • Priority 2 (P2) Initial response within 2hours; • Priority 3 (P3) Initial response within 24hours; • Priority 4 (P4) Initial response within 48hours; • Priority 5 (P5) Initial response within 48hours; ; Priorities; ; 1 Any critical failure of the Supported Solution affecting an entire site/business.; ; 2 A major failure of the Supported Solution. ; Where there has been a partial loss of Rainbow Hub s; 3 A failure within the Supported Solution. ; Where there has been a partial loss of Rainbow Hub services which has created an impact for multiple users. ; 4 A minor error within the Supported Solution ; 5 Calls requesting advice and information, or other Service Requests.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Nasstar offers a free proof of concept (PoC) for new customers adopting Operator Connect through Gcloud 15. This PoC provides a fully functional system with complete administrative access, including:; ; 20 User accounts ; Hunt groups ; Genuine DDIs for call flow testing ; Customers can make outgoing calls to UK GEO and standard mobiles at no cost. This approach ensures comprehensive testing and validation of the solution before moving to production.; . All configuration and work completed during the PoC transitions directly into production, eliminating duplication of effort.; The PoC runs for a standard 30 days, or as agreed with the customer .; All deployments include:; ; PowerPoint and PDF training collateral ; Optional onsite or remote training for administrators, end‑users, and application‑specific needs; ensures the system meets requirements before launch. The PoC uses complimentary licenses from Nasstar and upon approval, is swiftly converted into the production system via a license update. All PoC work transitions directly to the live environment, eliminating redundant effort. There is no specific timescale for the PoC and zero cost. PowerPoint and PDF training collateral is provided, onsite or remote application training can be provided.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: End of Contract Support; At the end of the contract, Nasstar can provide a full list of all user DDIs and will work closely with the customer to complete number porting to alternate suppliers, ensuring a seamless and coordinated transition
• End-of-contract process: At the end of the initial contract term, Nasstar may offer renewal options under mutually agreed commercial terms and durations. Where a new agreement is reached, the Operator Connect service will continue until the next agreed end date. If no renewal is agreed, the service will continue on a rolling basis. The Operator Connect service will only be ceased where termination is requested by the customer.; Operator Connect Service Components; The Nasstar Microsoft Operator Connect service provides each enabled Teams user with:; ; Microsoft Teams Phone connectivity via Operator Connect; PSTN calling services delivered through the Nasstar voice network; Allocation of a Direct Dial In (DDI) number; An optional inclusive allowance of UK National outbound call minutes; Ongoing service and operational support; Service updates and enhancements in line with Microsoft Operator Connect standards
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Pre‑Onboarding Requirements; Before onboarding a customer to Operator Connect, the following prerequisites must be in place:; ; Licensing & Tenant Setup; ; Customer must have an active Microsoft 365 tenant with E3 + Phone System add‑on or E5 licences.; Emergency addresses must already be configured in the customer tenant (required during numbering and provisioning).; The Microsoft Tenant ID must be collected as part of the onboarding data capture.; ; Offboarding Process; To initiate the offboarding process:; ; Send an email request to Nasstar Cease at nasstar.cease@nasstar.com.; Nasstar will manage and coordinate all necessary steps and timings to ensure a smooth transition, preventing any loss of service during the process.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: IPilot Portal - DDI high level management; Microsoft teams Admin Centre
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: There is an ongoing commitment to test the interface with users of assistive technologies (such as screen readers and keyboard navigation).
• API: Yes
• What users can and can't do using the API: Nuwave provides API access to Nasstar as the platform owner. Nasstar may use the APIs directly and may also enable access for its business customers on a B2B basis, where appropriate. API access is not publicly available and requires an API key issued by Nuwave, together with an administrator account created within the Nasstar platform.; Authorised Nasstar users and approved business customers can use the API to configure and manage business telephony services. This includes routing telephone numbers into supported collaboration platforms such as Microsoft Teams, Customers can integrate the API into their own systems and perform configuration and routing changes in line with the permissions assigned to their customer‑level or reseller‑level administrative role.; Customers cannot access the API without Nuwave and Nasstar approval, use it anonymously, or exceed enforced rate limits. The API cannot be used by consumers or end users and does not support consumer services. Customers cannot access other customers’ data, modify platform infrastructure, or perform actions outside their authorised role.; All API activity is logged and audited for security and compliance purposes.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Service can be white labelled and configured. the customer will be able to configure colour schemes and branding and what functionality their users have access to. Other features are available on the Ipilot Marketplace

Scaling

• Independence of resources: All services are deployed in an N+1 redundant configuration to ensure no single point of failure and sufficient computing capacity to enable traffic to be load balanced to the remaining servers in case of instance failures. All application requests are evenly distributed among internal and external load balancers. Databases and user-generated data all are multiple time replicated and backed up, region-wise, to ensure no possible loss. Nasstar solution design has been tested with Nuwave and approved as an Operator connect provider.

Analytics

• Service usage metrics: Yes
• Metrics types: Customers access must be enabled at the customer level. Once enabled, customers can view analytics directly in their dashboard.; Stats/Monitoring: Provides CDRs (Call Detail Records) and Concurrent Call Utilisation reporting via the iPilot dashboard. This is activated by selecting the Stats/Monitoring module during provisioning.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: All data is stored using AES256 encryption at the volume level and secure key management as per our ISO 27001/27018 policies.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: The following data is available for export to CSV by both users and administrators:; • Comprehensive analytics; • Business directory data; • Complete user list
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Response Time SLA’s; The section below represent the service level objectives for incident response:; • Priority 1 (P1) Initial response within 15minutes; • Priority 2 (P2) Initial response within 2hours; Maufacturer Refund:; 50% of the Subscription Fees of the affected User Accounts charged by ALE for the last Month, if during the 3 Months period the compounded regional SLI was less than 99.9%; ; 100% of the Subscription Fees of the affected User Accounts charged by ALE for the last Month, if during the 3 Months period the compounded regional SLI was less than 99.5%; ; • Priority 3 (P3) Initial response within 24hours; • Priority 4 (P4) Initial response within 48hours; • Priority 5 (P5) Initial response within 48hours; Initial response will include the assignment of an engineer with an email and/or ticket to the customer informing them that we are aware of the issue and have started our investigations.
• Approach to resilience: Nasstar achieved Microsoft Operator Connect Partner status by meeting strict criteria around:; ; Network resilience; SIP platform robustness; Operational readiness; This included collaboration with accelerator partner Nuwave to ensure compliance with Microsoft’s onboarding standards. ; ; Core Resilience Architecture; ; Carrier-grade solution: Operator Connect delivers PSTN connectivity directly into Microsoft Teams at its core, managed end-to-end by Nasstar as a Microsoft Managed Solution Provider.; Simplified management: Unlike Direct Routing, Operator Connect removes reliance on SBC configuration and PowerShell scripting, reducing complexity and risk.; High availability: Nuwave’s CPaaS platform underpins the service, with:; ; Aggregated PSTN/SIP trunks; E911 support; SBC-as-a-Service; Peering interconnects into Microsoft Azure for resilient connectivity to Teams
• Outage reporting: Outage Reporting Requirements; ; Immediate Notification to Microsoft: For any high severity incidents (Sev1 or Sev2), Nasstar must inform Microsoft within 15 minutes of discovery.; Incident Management Obligations:; ; Keep Sev1 and Sev2 incidents labelled correctly and remain engaged until severity is jointly reduced with Microsoft.; Communicate with Microsoft in English.; Create and update incidents using Azure DevOps (ADO) as per engagement and response SLAs.; Synchronise information between Nasstar’s internal incident systems and ADO.; Work Sev1 and Sev2 incidents 24/7/365 until resolution or as agreed with Microsoft.; Provide an Escalation Matrix and contact list (including upper management, NOC, and SMEs).; Join Microsoft’s incident bridge when required.; Deliver preliminary RCA within 24 hours of mitigation and full RCA within 5 business days. [RE: Operat...r Connect. | Outlook]; ; Incident Priority & Response SLAs; ; Defined in the Managed Operator Connect Service Description:; ; Incident Priority Definitions and Response Objectives are documented under Service Standards.; Includes escalation paths and governance options for service delivery and technical account management.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: IPilot Provisioning Portal; ; Access to the iPilot portal is restricted to designated customer administrators and Nasstar support teams.; Authentication is enforced via secure credentials and MFA (Multi-Factor Authentication).; Role-based permissions ensure that only authorised users can perform provisioning tasks such as ordering numbers or pushing them into Teams.; upport Channel Restrictions; ; Service Account Management & Governance; ; Nasstar provides Service Delivery Management and Technical Account Management options, ensuring that only approved contacts can raise service requests or access sensitive configuration details.; Escalation paths and contact lists are maintained for incident handling, with strict adherence to incident priority definitions and SLAs.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Nasstar Operator Connect platform complies with rigorous, industry‑standard information security practices, including:; ; Security‑by‑design development; ISO‑27001 / SOC aligned infrastructure; OWASP‑based controls; GDPR / CCPA compliance; ANSSI CSPN certification; Strong physical, operational, and encryption controls; Continuous monitoring and high‑availability architecture; Shared responsibility for customer access and privacy controls
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Nasstar operates a fully documented, ISO aligned Change Management Process that ensures all changes are risk assessed, peer reviewed, authorised, tested, traceable and auditable. The process requires documented implementation, testing and rollback steps, and mandates that customer impacting changes receive the appropriate customer approvals. Change governance is enforced by a Change Advisory Board (CAB), defined roles and responsibilities, and a centralised management system for full traceability. The process aligns with ISO27001 Annex A controls, including A.8 (Change Management), A.12 (Operations Security) and A.5 (Governance).
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: External test by two parties 16 times a year.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We use automatic infrastructure testing. When we identify a compromise we first assess the impact. We have a 24/7 on call team managing the plaform that will react to any incident in the best timely manner and inform customer/authorities when it applies
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We have a process and policy upon incident management. Customers can get automatically notificed about incident by registering to email. We can provide detailled RCA upon request.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A Free licence, features an agreed expiry date for proof of concept or other limited-time offers tailored to the customer's needs. Carrier costs carry a fair usage policy with Nasstar.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance UK Limited
• ISO/IEC 27001 accreditation date: Wednesday 20 October 2021
• What the ISO/IEC 27001 doesn’t cover: Nasstar's ISO/IEC 27001 certification does not define any specific exclusions. Scope is defined within the certification in terms of functional areas, geographies, etc.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: United Registrar of Systems (URS)
• ISO 9001 accreditation date: Wednesday 20 October 2021
• What the ISO 9001 doesn’t cover: Nasstar's ISO/9001 certification does not define any specific exclusions. Scope is defined within the certification in terms of functional areas, geographies, etc.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Bd3d2094-d1ed-4b6f-994c-9afc7f47a236
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 46217802-bf0f-43e6-86e0-f63889175c01
• Other security certifications: Yes
• Any other security certifications:
  • NHS Digital - Data Security and Protection Toolkit 2024-2025
  • PSN connectivity service compliance certificate

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@nasstar.com. Tell them what format you need. It will help if you say what assistive technology you use.