GRANICUS-FIRMSTEP LIMITED

Destination and Place Marketing Digital Marketing Tools and Services

Simpleview provides solutions to destination and place marketing organisations, including a Destination Management System (DMS), Content Management System (CMS), Customer Relationship Management (CRM) and services including digital marketing, SEO, analytics and training. These solutions streamline partner and visitor engagement, boost revenue, support events and deliver vital data driven insights.

Features

• Destination Management System (DMS) providing business listing management, CRM, reporting.
• Content Management System (CMS) facilitates website editorial and media management.
• Customer Relationship Management (CRM) enabling tailored customer and stakeholder engagement.
• Web design or destination place marketing, compliant and accessible.
• Web development provided by experienced specialist destination website developers.
• Search Engine Optimisation (SEO) reports and consultancy.
• Revenue generation via membership/ packages, advertising, sponsorship, and booking/ticketing.
• Reporting and insights on campaigns, partner listings, visitors and more.
• Business extranet empowering partners to manage their own data.
• Digital marketing services including SEO and CRO

Benefits

• Centralised business listings for streamlined destination management.
• Efficient CRM for stronger customer and stakeholder relationships.
• Easy content and page layout updates with intuitive CMS tools.
• Custom web design tailored for destination marketing success.
• Expert web development ensuring robust, scalable websites.
• SEO optimisation to boost visibility and audience engagement.
• Revenue growth through memberships, advertising, and booking solutions.
• Detailed reporting for smarter, data-driven decision-making.
• Partner empowerment via secure, self-service business extranet.
• Digital marketing services driving reach, engagement, and conversions.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uksalesteam@granicus.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

651655817438560

Contact

Asim Ali
0800 048 7518
uksalesteam@granicus.com

About your service

• Service categories:

  Applications

  Content workflow and management

  • Creative

  Content services

  • Enterprise Content Management Applications

  Persuasive content management

  • Website Software
  • Digital Asset Management Applications
  • Product Content Management Applications
  • Content Marketing Applications
  • Digital Adoption Platform
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • The Simpleview solution is licenced on a SaaS module
  • Users require access to the internet
  • Users must utilise a current browser with active support

User support

• Email or online ticketing support: Yes
• Support response times: During business hours:; High Priority - 2 hrs; Medium Priority - 6 hrs; Low Priority - 24 hrs; ; Out of hours:; Systems are monitored and any high priority calls will be dealt with as a priority. Low priority calls will be dealt with during business hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is accessed from support.granicus.com
• Web chat accessibility testing: The web chat solution is tested to meet accessibility standards.
• Onsite support: No
• Support levels: Support is standard and included within the license. This includes full access to our online support desk, which can be accessed via our online portal, email, and phone and access to web chat. ; ; Our service includes access to a support team, whose role is to help customers get the best use of our service, offering ideas and sharing best practices and the experience of the user community. ; ; Support is available Monday to Friday, 0900 - 17.30. There is also 24-hour monitoring in place, and any issues are responded to as a priority. ; ; Each client is also assigned a dedicated Account Manager.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We provide a dedicated project manager to onboard new clients in addition to a dedicated account manager throughout the life of the contract. For onboarding, we typically provide project management, help to adopt our environments, workshop training, development and technical consultant services. Onboarding projects are developed for each client based on their project requirements.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Video
• End-of-contract data extraction: Users can export product, contact and visitor data from the Destination Management System. The client can chose the fields to export and the format in which the data is presented (e.g. CSV, Excel, PDF).; ; Simpleview developers can also extract imagery and content from the Content Management System (there may be a cost for this dependent on the complexity of the requirements).
• End-of-contract process: The client must notify Simpleview 90 days prior to the end of the contract. Simpleview will continue provide a full service to the client until the contract end date.; ; The client will have access to export their business listings, event listings, contacts and visitor data from the Destination Management System. There is no cost for this.; ; The client can also request an export from the Content Management System (this may be subject to an additional cost).; ; On contract expiry we will deactivate the logins and delete any data in line with GDPR regulations. There is no cost for this.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Documents are created to be assessible. Users are able to take advantage of standard browser accessibility features when viewing.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The end user interface has been designed/optimised for both desktop and mobile devices. The back office administrator interface, while not designed or tested specifically for mobile devices, allows access to features.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The platform includes a browser-based web interface, which allows users to access the service directly from a web browser.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Websites are designed to be WCAG2.2 AA-compliant. The testing phase assesses sites against accessibility criteria. Clients can also purchase the AudioEye accessibility tool, allowing users to customise their view of the website.
• API: Yes
• What users can and can't do using the API: Simepleview APIs allow 3rd parties to consume listings and events data stored in the Simpleview Destination Management System (DMS) and Simpleview CRM.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The Destination Management System, Content Management System, Digital Asset Management System and Extranet can all be configured to meet client requirements.; ; Websites are designed to reflect the client's branding and requirements.

Scaling

• Independence of resources: Simpleview uses a fully scalable public‑cloud hosting environment designed to support destinations of all sizes. Our in‑house Infrastructure team manages an architecture that automatically load balances and effortlessly absorbs significant fluctuations in traffic demand. With more than 20 years’ experience hosting tourism and event websites, we understand the peaks created by major campaigns and high‑profile events, and our platform is engineered to maintain performance and reliability throughout.

Analytics

• Service usage metrics: Yes
• Metrics types: Every website is integrated with Google Analytics 4 which gives clients access to real-time reporting on their website.; ; Simpleview also offers Reporting and Insights on business listings (views, emailed, map viewed etc.), bookings and ticketing, consumers, brochures ordered.; ; Working with over 150 UK destinations means that we can provide benchmarking reports allowing destinations to evaluate their performance against similar destinations.; ; We offer an additional SEO service providing monthly reports and advice to improve the performance of the site.; ; Simpleview is also able to provide insights into visitor behaviour using mobile location data.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Data at rest is protected behind multiple state-of-the-art firewalls and intrusion detection systems. No database server is publicly accessible. Sensitive user information is stored using AES encryption (at rest).
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: The Destination Management System has an export tool that allows users to select the fields that they wish to export and the format in which to export the records (e.g. CSV, Excel, PDF).; ; There are not any restrictions on the volume or frequency of exports.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Availability is 99.9%. Please see our licence agreement for further information.
• Approach to resilience: Simpleview has several measures in place to ensure that our solution is resilient including:; ; - data centres located in ‘disaster-free zones.’; - layers of redundancy including identical content, meaning that if one centre is unavailable, the others will continue working seamlessly.; - firewalls assist in intrusion detection; - automated software scans; - training staff and clients on best practices to keep their websites and computers safe; - notification on all content flagged by Google as potential malware; - external monitoring of our internal servers by a third party, so if any unexpected logins or configuration changes are made, we are informed.; ; Additional (detailed) information is available on request.
• Outage reporting: Availability is 99.9%. Please see our licence agreement for further information.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access is restricted by user permissions and role-based access controls.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Granicus has many security policies and processes that support both ISO 27001:2013, the NCC Cloud Security Principles and FedRAMP (based on NIST 800-53r4), covering everything from physical security to system communications to vendor security. Processes are created for each NIST 800-53 control family and are documented on an internal wiki site.; ; All employees are required to sign an Acceptable Use Policy that spells out the requirements. Failure to follow the security policies/processes can result in disciplinary action from Human Resources, up to and including termination.; ; Please contact us for specific details.
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We follow an agile scrum methodology on a monthly release lifecycle.; ; The process/tools include:; 1. Jira – definition of use cases, developments required and an impact assessment.; 2. MS Teams for efficient communication across the project team ensuring that whole team is aware of developments, potential impacts and timescales.; 3. GitHub is used as a code review system and source control.; ; Developments that pass internal QA are deployed to the stage environment for acceptance testing by the client before being made live.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Infrastructure is scanned on a monthly basis. A ticket is created for each identified vulnerability for tracking throughout the lifecycle, and an internal remediation timeline is set depending on the severity. Teams meet weekly to review the vulnerabilities and identify timelines and ensure that issues aren't missed.; ; In addition to scanning, Granicus subscribes to the UK National Cyber Security Centre, US-CERT and individual vendor security mailing lists so we are notified when important vulnerabilities are identified. Tickets are created for each of these as well and follow the same process as scans.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Granicus utilises both network and host-based intrusion detection systems that send logs to a centralised location for proper correlation.; ; If a compromise is suspected, the incident response team is mobilised to investigate and confirm/deny the actual breach. If a breach is confirmed, the customer support team reaches out to all impacted customers. A root cause analysis (RCA) is then provided after the remediation.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Incident management is performed in accordance with Granicus’s ISO27001-accredited incident management process, which identifies the flow from incident detection to remediation, including many high-level processes.; ; Customers can report incidents to support. This kicks off the process, which includes automatically generating a ticket and beginning the triage process.; ; Internally, a detected incident is reported to customer support so that the team can communicate with any impacted customers.; ; For impactful incidents, after it is remediated, a root cause analysis (RCA) is completed.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 1%
• Between £1,000,001 and £2,500,000: 2%
• Between £2,500,001 and £5,000,000: 3%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: A-LIGN
• ISO/IEC 27001 accreditation date: Wednesday 19 March 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uksalesteam@granicus.com. Tell them what format you need. It will help if you say what assistive technology you use.