MSC Digital Limited

Cloud End User Device Management Service

MSC Digital has designed and delivered some of the most innovative cloud technology solutions in Whitehall. Our Cloud End User Device Management Service provides design and delivery of cloud-hosted unified endpoint management (UEM), mobile device management (MDM) and enterprise mobility management (EMM) solutions.

Features

• DV and SC cleared Government and Public Sector experts
• Design and migration of cloud-based UEM, MDM, EMM solutions
• Workspace ONE , Microsoft Intune and Jamf solutions
• Microsoft AutoPilot and Microsoft Managed Desktop solutions
• Kiosk device and “trip kit” solutions
• Bring Your Own Device (BYOD) solutions

Benefits

• Remote device management from a single cloud dashboard
• Simplified “zero touch” device deployment
• Automated updates and patching
• Multi-OS device protection (iOS/Mac OS/Windows/Android/Chrome)
• Enhanced security policies for end user devices
• Secure remote locking and wipe of end user devices
• Alignment to HMG DDaT Playbook and NCSC Security guidance
• Best practice implementation of the HMG Technology Code of Practice
• Knowledge transfer and training for your staff during delivery

£450.00 to £2,000.00 a person a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at busdev@mscdigital.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

652091669341441

Contact

David Turner
01603 555 581
busdev@mscdigital.co.uk

Planning

• Planning service: Yes
• How the planning service works: As a leading specialist in government technology transformation, we can assist with every stage of your planning for legacy technology replacement, cloud migration or adoption of cloud services. Utilising our expert knowledge of government technology best practice we assist with shaping and developing your strategy, business case and technology roadmap, while performing cloud readiness and maturity assessments of your existing environment and capability assessment of your in-house staff. We then work with you to design the new architecture, provide advice on evaluation and selection of cloud platforms (including AWS, Azure and GCP) and services, and develop a detailed project and technical migration plan for your legacy technology, applications and data. All work is aligned to the government Technology Code of Practice, Digital, Data and Technology (DDaT) Playbook and NCSC (National Cyber Security Centre) guidance. We can also assist with operational and commercial exit plans from your incumbent service providers and with Target Operating Model design and planning for the capability development of your in-house staff to familiarise them with running, managing and supporting the new environment and services.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: MSC Digital takes a “train the trainer” approach throughout the projects we undertake. This differs in approach to standard training courses, as your staff are mentored and coached in both the technologies and architectures we are delivering and in how to pass this knowledge on to their colleagues.We work closely with our clients’ technical staff throughout our engagements, helping them to “learn by doing” and transferring essential skills and knowledge to your in-house team.; We can also source and arrange formal training for our clients and their staff via relationships we have in place with several vendors (including AWS, Microsoft and Google) and training providers.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We have played lead migration roles in several large government cloud technology transformations and offer a full service from strategy to planning to delivery. Whether you need short-term assistance to bridge a gap in your migration or transformation capability or a full multi-functional programme team deployed to design and deliver major transformation, we will apply our wealth of government experience to guide you through your migration of hosting and digital platforms, Identity & Access Management (IdAM), Unified End-Point Management (UEM), Office productivity tools (Microsoft 365 and Google G Suite), network and VoIP telephony and unified comms, legacy workplace and line of business applications. We also have substantial experience with End-User Device migrations at scale (12,000+ users) and large-scale data migrations.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: MSC Digital will work with you to ensure all business, technical and performance requirements are clearly understood and develop appropriate approaches to confirm that requirements have been met to required quality standards. We have extensive experience working with government SIRO, CISO and Information Assurance experts. We review any proposed new cloud-based services against the NCSC Cloud Security Principles.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We can provide remote or onsite support (including a high-quality Tech Bar/Tech Hub function, focused on service-driven user interaction and rapid resolution) for all leading cloud technologies and services, from initial triage through to 4th line support problem management and fault resolution. We will also manage your third-party suppliers on your behalf in accordance with their agreed SLAs. 1st and 2nd line onsite Early Life Support (“floorwalkers”) can be provided during migration and deployment activities, including outside regular business hours.

Service scope

• Service constraints: None identified

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 4 hours during business hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We provide dedicated 3rd line support from our project team, led by a Lead Consultant who is accountable for the delivery of our service. This support is provided throughout the duration of our service provision and is typically available during working hours (Monday to Friday). High quality Early Life Support (“floorwalkers”), 1st and 2nd line deskside support and Tech Bar/Tech Hub support - focused on service-driven user interaction and rapid resolution - can be provided during migration and deployment activities, including outside regular working hours. A client specific support dashboard is provided during these activities, along with continual feedback and knowledge transfer to your BAU Service Desk and Live Service support function. Enhanced and extended support can be provided by arrangement.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  The core business of MSC Digital is to transform legacy technology environments (data centres, physical servers and network equipment etc) – which are historically high consumers of energy - to highly energy efficient cloud (virtual) services. As a specialist cloud technology organisation, MSC Digital has no reliance on data centres, physical on-premise hardware, or proprietary data and voice networks. Our technology suite and supporting infrastructure have no geographic dependencies. We have no physical office – all our staff and consultants work remotely from their homes – and we discourage travel in order to minimise our carbon footprint. With the proliferation of digital conferencing options, there are very few situations where it would be unreasonable to attend meetings remotely. Additionally, MSC Digital is committed to assist all our government clients to meet their target social value outcomes as part of every one of our engagements.
• Covid-19 recovery:

  Covid-19 recovery

  MSC Digital is actively working on a number of initiatives to provide location-agnostic technology solutions for the public sector to accommodate a remote-first or hybrid workforce to aid with COVID-19 recovery across the UK. We are committed to continue to deliver vital products and services to help government and public sector organisations to deliver essential services for citizens in very testing circumstances. We have no “single point of failure” within our team, and in the event that a key member of the team should fall ill or be unable to work as a result of the COVID-19 pandemic, we have other equally skilled and experienced specialists who can fulfil the role and responsibilities at short or no notice. MSC Digital has no dependency on physical office space and our activities are not geographically dependent. Our work can continue unaffected from any internet-connected location.
• Tackling economic inequality:

  Tackling economic inequality

  As an SME ourselves, MSC Digital always aims to ensure that new businesses, entrepreneurs, start-ups, small and medium-sized enterprises, community, and social enterprises and mutuals have the opportunity to work with and for us on our government and public sector contracts. In engagements where we act as the primary supplier, we are committed to support and include these types of organisations as part of the supply chain delivering the contract. We currently support several such organisations in our existing contracts.
• Equal opportunity:

  Equal opportunity

  MSC Digital is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or dismiss, are based on merit, competence, performance, and business need. We do not discriminate based on race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or any other status protected under law. We ensure organisations within our supply chain can demonstrate they are also equal opportunity employers.
• Wellbeing:

  Wellbeing

  Supporting the wellbeing of our employees and affiliates is critical to providing our clients with the services they need and expect. We acted during the COVID-19 pandemic to protect the physical wellbeing and financial security of our staff so that they were able to care for their health while also supporting our clients. Our staff all work remotely from their own homes and the commitments we have made to support and care for them - including daily team “stand-ups” via video and regular team health check sessions (also conducted via video) ensure that we are ready and equipped to continue to fully support their physical, mental and emotional wellbeing.

Pricing

• Price: £450.00 to £2,000.00 a person a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at busdev@mscdigital.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.