SITEIMPROVE LIMITED

Accessibility – UK Public

Enhance accessibility with Siteimprove. Our robust tools empower you to identify and address accessibility barriers, ensuring compliance with WCAG standards. Seamlessly integrate accessibility checks into your workflow, prioritize issues, and create a more inclusive online experience for all users, fostering equity and diversity in digital spaces.

Features

• Foundational package for accessibility and compliance.
• Ensures WCAG 2.1 AA and Section 508 adherence.
• Automated accessibility testing with real-time issue detection.
• Automated and on-demand PDF and document validation across multiple formats.
• Prioritize issues by severity for efficient remediation.
• Content quality: broken links and validation checks.
• Custom rules enforce organization-specific policies.
• Multi-team workflows for seamless collaboration.
• CMS integration enables pre-publish accessibility checks.
• 650+ widgets for customizable dashboards and insights.......

Benefits

• Track accessibility progress with DCI® score components.
• Monitor accessibility across multiple sites and teams.
• Ensure compliance and reduce legal accessibility risks.
• Track your progress towards regulatory compliance guidelines such as EAA.
• Design inclusive experiences for all users.
• Empower teams with collaborative accessibility tools.
• Manage accessibility at enterprise scale. Crawl every 14 days.
• G2 Leader Digital Accessibility, Digital Governance, Digital Analytics, SEO Tools.
• Recognized as a leader in accessibility in The Forrester Wave™:
• Digital Accessibility Platforms, Q4 2025.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@siteimprove.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

652371388987341

Contact

Harry Warnock
+447817831789
gcloud@siteimprove.com

About your service

• Service categories:

  Application Development and Deployment

  Software quality and life cycle

  • Automated software quality
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: The Siteimprove Platform is a fully hosted Software-as-a-Service product. Users can only access the platform via the internet. There is no software or hardware required to utilize the platform. Siteimprove users are encouraged to subscribe to our Status Page to receive notifications whenever Siteimprove creates or updates an incident. Users can choose to be notified of maintenance or downtime through email, RSS feed, or Atom Feed. Users who are not subscribed to Status Page updates will not receive notifications when Siteimprove completes maintenance or experiences downtime.
• System requirements: Buyers do not require any specific system requirements.

User support

• Email or online ticketing support: Yes
• Support response times: Full documentation about the Siteimprove product is available 24 hours per day via the Help Center to answer most customer questions. For submitted questions, First Response Time targets are provided as part of the customer's purchased Success Plan. On average, we try to maintain a one business day response time. However, during periods of high traffic responses may take longer.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: For the support process, the language is spelled out in the Success Plan documentation. The specific language for their purchased service levels should be referred to in the contract.; Regional support Monday through Friday 8am - 5pm (Central US for North America, Central European for EMEA, Australian Standard Time for APAC).; Product Inquiries: For our Essential Success plan customers it's within 3 business days. For our Expert Success plan customers it's within 2 business days.; ; Support is included in all levels of our success plans. ; ; Essential Success plan is our basic plan and comes at no additional costs; Expert Success plan comes with an additional cost: (Please see the Expert Success service listing for more information)
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Siteimprove provides a standard set of services including set-up, configuration, and education as set forth in this Implementation Plan (‘Implementation’). All meetings, correspondence, and trainings required during Implementation of the Software Services shall be in English. For more information, please view the following link : https://www.siteimprove.com/legal/implementation-plan/
• Service documentation: Yes
• Documentation formats: Other
• Other documentation formats:
  • Text articles (Help Center)
  • Inline interactive guides (in-platform)
  • Video (Learning Hub)
• End-of-contract data extraction: Before the end of the contract, a ticket would need to be submitted to the Siteimprove tech support team prior to the end of the contract and the team will provide the direct extract from the database. The customer remains the ownership of all website content and reports that are created by the tool. Automated reports can be emailed or you can download the reports from the SaaS platform. All data would have to be downloaded prior to termination, as we mark everything for deletion upon termination.
• End-of-contract process: Siteimprove stores personal data provided by the customer, and as long as the agreement between Siteimprove and customer stands, we process and retain the personal data provided by the customer. As soon as the Agreement between Siteimprove and the customer is terminated, we initiate deletion of the specific personal data provided by the customer, thus the retention period for the customer ends. However, Siteimprove will retain some information about the customer after contract termination, due to legal and financial requirements. When the agreement between Siteimprove and the customer is terminated, the following will occur: the tables in the database, containing the customer results, history and specific customizations to the Siteimprove Suite will be dropped; crawled website data (HTML) and/or any linked documents (such as PDF files) will be deleted; and elimination from backup from any scheme is initiated Due to the backup frequency and the technical setup, personal data will be fully rolled out of the backup scheme which is, at most, 90 days after initiation.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: EN 301 549
• Description of service interface: Our service interface is completely self-serve.; You have full control of your user management. We provide the administrator of the account all rights, and then you can control the level of access for the following users and how they should use the platform. Customers can create custom user roles, where customized access to different features can be detailed.; Within the service interface, dependant on your subscription, you can find our solutions.; Along side this, you can access our Online training resource - Frontier, help articles and support
• Accessibility standards: EN 301 549
• Accessibility testing: We have audited against WCAG 2.1 AA and found it lives up to those criteria, please find more information here https://www.siteimprove.com/accessibility-statement/. Please view our accessibility statement and VPAT, https://www.siteimprove.com/accessibility-statement/.
• API: Yes
• What users can and can't do using the API: The Siteimprove API gives users access to all of your site data through a RESTful API. This allows you to use any program language, using standard HTTP protocols, to integrate Siteimprove’s data into your own processes and applications.; All the information regarding API can be found on https://developer.siteimprove.com/; API keys generated in the platform are 128 bits.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: The Siteimprove platform uses a combination of auto-scaling and multi-tenancy best practices to ensure performance is not degraded by demands placed on the platform by our customers.

Analytics

• Service usage metrics: Yes
• Metrics types: Yes, Siteimprove Analytics provides comprehensive service usage metrics including number of visits, countries of origin, device types, page views, traffic sources, visitor behavior, content usage data (most/least popular pages, page load time, navigation depth), bounce rates, conversion rates, organic and direct traffic, clicks, unique visitors, user journeys, funnels, behavior maps, and event tracking.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export their data from Siteimprove through CSV downloads from tables and dashboards throughout the platform, via the Siteimprove API for programmatic access to business intelligence tools, through the Sites Overview export feature for site and user lists, and by requesting all customer data in industry-standard formats like .doc, .xls, .pdf, logs, and flat files.
• Data export formats:
  • CSV
  • Other
• Other data export formats: .doc, .xls, .pdf, logs, and flat files.
• Data import formats:
  • CSV
  • Other
• Other data import formats: Excel formats for bulk keyword uploads in SEO Advanced

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Siteimprove does not provide guarantee of restoration timelines in contracts. Please see the Siteimprove Incident Response Policy and Criticality Matrix. https://help.siteimprove.com/support/solutions/articles/80000724291-siteimprove-incident-response-policy-and-criticality-matrix
• Approach to resilience: Siteimprove has replication of data and services across multiple locations to provide a resilient solution.
• Outage reporting: Service status is recorded on status.siteimprove.com.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Customers do not have access to this. This is restricted to employees only, and restricted by "just in time" and "least privileged" principles.
• Access restriction testing frequency: Less than once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Siteimprove has developed its information security policy framework to meet the control requirements for ISO27001 and to reflect existing and emerging risks associated with its use of information and systems.; Siteimprove’s Information Security Department has defined an information security framework to support the implementation and embedding of information security throughout Siteimprove’s business units.; The framework adopts a why – what – how approach:; • policy sets the intent and rationale for security within Siteimprove, defining why it is necessary;; • standards define what controls and security measures need to be implemented to meet Siteimprove’s risk appetite;; • procedures define how the standards are to be implemented.; A series of standards define information security principles and baseline information security controls in alignment with Siteimprove’s information risk appetite. These controls support the implementation of Siteimprove’s security policy. The standards are owned and approved by Siteimprove’s Director of Security and fall into two categories: technology independent and technology specific.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes are reviewed, approved and key teams notified in accordance with ITIL best practice before a change is made.; Siteimprove schedules and communicates changes and new features through a release management function that ensures changes are communicated to customers in a timely manner. This is done in-tool and using help center articles. For bigger improvements our Customer Success Executives communicate changes proactively.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Siteimprove has processes for vulnerability identification and remediation. Roles and responsibilities have been defined and assigned to persons involved in the vulnerability management process.; ; Vulnerability scans and penetration testing are performed on a regular basis to identify vulnerabilities in systems handling restricted or controlled information and systems accessible from external networks.; ; Vulnerabilities are analysed, risk assessed and prioritised by security personnel using a defined vulnerability scoring method and remediated within defined timescales. Timescales are determined by the vulnerability score. Remediation of critical vulnerabilities affecting business critical systems will be applied within 24 hours of the vendor approved patch being available.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Siteimprove implements a “defence in depth” approach to its design and deployment of technical security measures. This includes the use of SIEM system for protective monitoring. Siteimprove also uses a variety of tools such as logging tools, vulnerability monitoring and endpoint detection & response (EDR) tools. Mobile Device Management (MDM) and infrastructure tools are used to apply security patches. Siteimprove uses a SOAR platform, to triage and investigate alerts generated by our EDR, XDR, SIEM, vulnerability management and threat intelligence systems. The Security Operations team reviews these cases and respond to the alert as required.
• Incident management type: Supplier-defined controls
• Incident management approach: Siteimprove holds and maintains a Security Incident Response Plan based on guidelines from NIST (800-61). Security incidents are classified and handled with a priority based on the impact to the business and associated assets.; Incidents should be reported to security@siteimprove.com; Siteimprove will collaborate on the investigation of the incident with the customer, and is committed to providing full transparency in a manner that is technically reasonable and relevant to the current risk to the customer data and customer end user.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Wednesday 3 July 2024
• What the ISO/IEC 27001 doesn’t cover: Scope: “The customer interface and the underlying cloud-hosted infrastructure and databases storing datathat support the delivery of Siteimprove's core Software as a Service to customers in all geographicallocations.”
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: Yes
• CSA STAR accreditation date: Wednesday 7 February 2018
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: None
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@siteimprove.com. Tell them what format you need. It will help if you say what assistive technology you use.