PHASE 3 CONSULTING LIMITED
Business Continuity Service for payroll
Phase 3 UK and Payroll Business Continuity Payroll service is a documented and tested business continuity and disaster recovery procedure for payroll processing. Ensuring critical parool activities can continue in the event of system outages, staff unavailability or external incidents.
Features
- Secure, Rapid deployment of CIPP trained payroll specialists
- short-notice payroll support across most UK & Ireland payroll systems
- Documented contingency procedures aligned with your payroll policies & controls
- Guaranteed service availability within 4 working hours of activation request
- Scalable timeframes so we can support until stability
- Dedicated service managers coordinating handover and ongoing communications
- Scalable support for UK & Ireland single or multi payrolls
- Pre-agreed service levels with tested response & recovery times guarantees
- Knowledge transfer processes to capture client-specific payroll nuances accurately
- Regular readiness testing to validate under real scenarios conditions
Benefits
- Ensures payroll continuity despite staff absence, turnover, or system failures
- Protects employees from late or incorrect pay during disruptions events
- Reduces operational risk and dependency on individual payroll resources internally
- Enhances client trust through proven, reliable payroll contingency support services
- Maintains compliance with statutory deadlines and regulatory obligations consistently reliably
- rovides peace of mind for leadership during business-critical incidents situations
- Minimizes financial penalties, employee complaints, and reputational damage risks exposure
- Enables rapid recovery from payroll disruptions without long-term impacts consequences
- Supports business resilience strategies and overall operational continuity objectives goals
- Allows internal teams to focus on resolution, not payroll firefighting
Pricing
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tenders@phase3.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
6 5 2 4 7 1 1 1 7 9 6 3 2 3 9
Contact
PHASE 3 CONSULTING LIMITED
James Proctor
Telephone: +448003213032
Email: tenders@phase3.co.uk
About your service
- Service categories
-
Cloud Support Services
Ongoing Support
- Product support capabilities
- Logging and management of incidents
- Reporting and proactive results analysis
- End user training coordination
- Other
Service scope
- Service constraints
- Delivered remotely. UK and Ireland only.
User support
- Email or online ticketing support
- Yes
- Support response times
- Response within 2 hours Resolution within 2 Working Days
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Users can access our web chat service through our website - we do not allow password resets to be completed via web chat.
- Web chat accessibility testing
- N/A
- Support levels
- Our SLA is to respond to all queries within 2 hours, with a resolution within 2 days. Our Professional services are delivered on a time and materials basis with a project plan agreed at the outset.
- AI chatbot
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business architect | £1,110.00 | £1,110.00 |
| Associate business architect | £1,300.00 | £1,300.00 |
| Business architect | £1,300.00 | £1,300.00 |
| Lead business architect | £1,300.00 | £1,300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £1,300.00 | £1,300.00 |
| Senior data architect | £1,300.00 | £1,300.00 |
| Chief data architect | £1,300.00 | £1,300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Enterprise architect | £1,300.00 | £1,300.00 |
| Senior enterprise architect | £1,300.00 | £1,300.00 |
| Lead enterprise architect | £1,300.00 | £1,300.00 |
| Principal enterprise architect | £1,300.00 | £1,300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate network architect | £1,300.00 | £1,300.00 |
| Network architect | £1,300.00 | £1,300.00 |
| Lead network architect | £1,300.00 | £1,300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Security architect | £1,300.00 | £1,300.00 |
| Lead security architect | £1,300.00 | £1,300.00 |
| Principal security architect | £1,300.00 | £1,300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £1,300.00 | £1,300.00 |
| Solution architect | £1,300.00 | £1,300.00 |
| Senior solution architect | £1,300.00 | £1,300.00 |
| Lead solution architect | £1,300.00 | £1,300.00 |
| Principal solution architect | £1,300.00 | £1,300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £1,300.00 | £1,300.00 |
| Technical architect | £1,300.00 | £1,300.00 |
| Senior technical architect | £1,300.00 | £1,300.00 |
| Lead technical architect | £1,300.00 | £1,300.00 |
| Principal technical architect | £1,300.00 | £1,300.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business analyst | £1,300.00 | £1,300.00 |
| Junior business analyst | £1,300.00 | £1,300.00 |
| Business analyst | £1,300.00 | £1,300.00 |
| Senior business analyst | £1,300.00 | £1,300.00 |
| Lead business analyst | £1,300.00 | £1,300.00 |
| Head of business analysis | £1,300.00 | £1,300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,300.00 | £1,300.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Test manager | £1,300.00 | £1,300.00 |
| Head of test | £1,300.00 | £1,300.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Citation
- ISO/IEC 27001 accreditation date
- Wednesday 4 June 2025
- What the ISO/IEC 27001 doesn’t cover
- N/a
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- Citation
- ISO 9001 accreditation date
- Wednesday 28 May 2025
- What the ISO 9001 doesn’t cover
- N/a
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 33c26e71-360d-4408-8a89-eb9ea11ee8ad
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 8a0dc88a-212c-49b4-8f97-d82d1033456d
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Activities to cascade good practice on fair working conditions throughout the supply chain
- Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Volunteering opportunities for staff
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tenders@phase3.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.