Nicander Limited

Asset and Fault Management System

AFMS incorporates full asset registration, inventory check and management functionality, optimises the availability and longevity of assets and offers a streamlined working solution.
Users have the choice of interacting with the system through the web or via the phone / tablet app.

Features

• Integration with end devices and sub-systems
• Comprehensive Asset Register
• Approval Management
• Work Order Management
• Estimating works from a Bill of Quantities
• Configurable reports and dashboards
• Scheduling of tasks
• Configure inspections against asset type
• Contract separation
• Store documents, photos and videos against assets

Benefits

• Cost Control - Responsibly manage financials to maximise performance
• Contractor management - Individually monitor and manage contractor performance
• Asset Availability - Increase the service life of assets
• Transparent Operations - All activities are logged within the system
• Operational Efficiency - Ensure tasks are completed on time
• Stakeholder Engagement - Communicate with stakeholders from within the system
• Lose the laptop and use our custom built app

£57,500 an instance

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@nicander.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

652579743399795

Contact

Sam Brierley
+44 (0) 7733014995
info@nicander.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No constraints
• System requirements: Modern Browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Same business day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Nicander will provide the Customer with telephone or electronic support (ticket system or email) during our normal business hours in order to help the Customer operation of the Software. Nicander’s normal business hours are 9am to 5pm Monday to Friday (GMT time)
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Nicander will firstly arrange for a requirements workshop to understand the customer challenges which shall be translated into a configuration design. Following this we shall deploy the system as described and manage the migration of data from the existing system into the new system. ; Following deployment the customer has the option to register a number of key stakeholders onto the training courses.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data shall be extracted from the system and supplied to the customer in a computer readable format e.g. csv.
• End-of-contract process: Nicander will download the customer data into a csv format and make this available to the customer. All customer data will be deleted within 30 days of the end of the contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: A mobile application is available for android and iPhone for use by the field service engineers.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Through the Configuration Portal Admin users can customise:; • Content presentation based on permissions (view, edit, or initiate), contracts, asset types, fault information.; • Questions displayed for different asset types when performing Maintenance inspections.; • The information fields that are held against each asset type.; • Access to use Curo360 app via their mobile device.; • Reports available to different groupings of users, including Dashboard views.; • Mandatory fields.; • Email/SMS alerts.; • Contractual SLAs can be amended to correspond to each contracts requirements.; ; Through the website the user can customise:; • Editing/adding users.; • Filters per user.; ; Through the Mobile App the user can customise:; • Toggle Offline / Online mode in areas of poor quality mobile signal.; • NFC/ QR scanning to recognise assets.; • Filter/sort work based on their priorities; • Receive app alerts for high importance events.

Scaling

• Independence of resources: We continually monitor the services and have in place metrics and algorithms which will provide details of the demand on the service, these can be used to ensure there are reduced bottlenecks as the take-up of the services increase.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data can be exported via standard reports available on the system. Any non standard requests for data can be provided on request and according to the published rates.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Excel
• Data import formats:
  • CSV
  • Other
• Other data import formats: Excel

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee the system to be available >99% excluding scheduled down time.
• Approach to resilience: A high level of resilience is built into the solution to ensure the highest levels of availability.; The application is hosted on infrastructure with built in fail-over and redundancy, including backup power generators with 24 hour backup power.
• Outage reporting: Email alerts are used to inform services in advance of any planned maintenance. We aim to provide at least one week advance notice for maintenance and two weeks advance notice for system upgrades.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: The management services are protected by enterprise grade firewalls that are consistently kept up to date with regular patches.; Access to the management services is closely managed through a dedicated VPN and direct connection from the office.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Less than 1 month
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: 16/02/2011
• What the ISO/IEC 27001 doesn’t cover: Outsourced development
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We have a detailed information security policy that can be made available upon request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The ITIL best practice for change management is employed for approving security changes, involving logging change requests, conducting risk assessments, and obtaining sign-off before making any configuration adjustments. This process assesses potential security impacts and links change requests (RFCs) to the Incident Management process for tracking components throughout their lifecycle. Additionally, application development changes are monitored through a centrally managed version control system with access control.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Nicander receives automatic notification of any potential threats and vulnerabilities from our internal ICT Team. Application vulnerability scanning is undertaken, IT security specialists are used to assess any risks and critical patches are installed within 48 hours, following internal testing. Monthly released security updates are installed within 14 days of release.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our committed ICT team actively oversee security threats, employing automated and regular vulnerability scanning. External security experts conduct annual penetration testing. Should any threat be detected, it is promptly addressed.
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents are promptly reported to senior management and the security and data protection team. An incident report is then prepared and assessed by security and Information Governance (IG) specialists to evaluate the impact and ensure actions comply with best practices and GDPR. Clients are immediately notified, and measures are reviewed and applied across all relevant systems and processes to minimize future risks and prevent recurrence.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As a software provider, our asset management solutions and accompanying digital tools aim to minimise paper consumption by automating and digitising many tasks usually performed by administrative staff. ; As a UK registered company we are legally required to have established a carbon reduction plan that we review annually to track our progress to achieving net zero. Our plan can be found at https://www.nicander.co.uk/wp-content/uploads/2023/06/Carbon-Reduction-Plan.pdf.

  Covid-19 recovery

  Nicander takes pride in ensuring "business continuity" for critical systems on behalf of our customer base throughout the COVID-19 pandemic and its recovery phase. Nicander employees transitioned to working from home following the movement restrictions introduced in 2019. The company continues to innovate, developing new services and job opportunities that serve both these organisations and the local communities. ; ; With the shift towards home-based work, Nicander's solutions have ensured an efficient remote working environment throughout the COVID-19 era and beyond. This shift has led to increased job opportunities within communities distant from the headquarters. As a technology company in a rapidly growing sector, our cloud-based, location-agnostic solutions are opening up a wider array of recruitment possibilities. Nicander promotes inclusion and diversity within the virtual and physical workplace.

  Tackling economic inequality

  Nicander places remote working at its core, benefiting not only our operations but also our clients. Before the pandemic, we were already facilitating work-from-home arrangements for our staff and significantly expanded these capabilities when COVID-19 reached its peak. Our secure communications services are fundamental in enabling remote work. By offering advanced, inclusive communications technologies and tools that enhance collaboration, we've driven efficiencies and cost savings for our clients, allowing individuals to stay in their local communities and circulate money that would have otherwise been spent in urban centres. Nicander is deeply committed to the principles of Smarter Working Programmes, aiming to address economic inequality, foster a sustainable future, and support the levelling-up agenda.; ; Our levelling-up strategy benefits not only Nicander’s employees, many of whom work from home for a portion of the week, but also our nationwide enterprise customers. ; ; As an SME in the North East of England, we try and recruit from the local area where possible. We have close ties with the University of Teesside where we regularly take industrial placement students for work experience and often recruit these as full time staff once they have graduated.

  Equal opportunity

  Like numerous organisations, Nicander is committed to cultivating a diverse and inclusive community. This commitment involves adopting a comprehensive approach that promotes equality and nurtures an organisational culture, workforce, and physical setting that are equitable, non-discriminatory, and accessible to all.; ; Remote work offers Nicander, the chance to assemble a workforce that is diverse in geography, background, and across all levels and departments. It especially opens doors for women, including single mothers, by offering flexibility and opportunities in sectors traditionally dominated by men, such as the rapidly expanding tech industry.; ; Nicander adheres to legal requirements for equal employment opportunities and non-discrimination. However, our efforts extend beyond compliance; we strive to build a workforce that celebrates diversity and mutual respect. Our policies cover recruitment, selection, promotion, and training, providing guidance on legislation and best practices to minimize the risk of discrimination in decision-making.

  Wellbeing

  In response to the COVID pandemic's shift to home-working, Nicander has prioritised the home working conditions and mental health of our employees. Like many organizations, this has included the creation of virtual social events to maintain team spirit and morale outside the traditional office environment.; ; Since the pandemic we have continued to manage the home-working schemes such that we can provide the flexibility required b our employees but also create a cohesive team structure. We now operate a rota where teams are required to be in the office 2 days a week. ; ; Nicander provides a comprehensive wellbeing program, facilitated by renowned experts, accessible to all staff members. This external program grants 24/7 access to general practitioners, an advice and counselling line (which includes legal and financial guidance), and a free eye care.

Pricing

• Price: £57,500 an instance
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@nicander.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.