GETECH LIMITED

Google Workspace for Enterprise (includes not for profit)

Google Workspace Enterprise delivers Gmail, Drive, Meet, and Docs with advanced security. Features include Zero Trust access, DLP, S/MIME encryption, and Gemini AI. Getech enables secure hybrid work and compliance, eliminating legacy infrastructure costs. The scalable, efficient solution for modern collaboration and data protection.

Features

• S/MIME encryption for secure, verified, and compliant email.
• Advanced Data Loss Prevention (DLP) for Gmail and Drive.
• Context-Aware Access controls based on user, device, and location.
• Unified Enterprise Endpoint Management for mobile and desktop fleets.
• Cloud Identity Premium for secure Single Sign-On (SSO).
• Automated AI data classification for sensitive Drive files.
• Vault for legal hold, data retention, and eDiscovery.
• Data Regions to control geographic storage of covered data.
• Large-scale in-domain live streaming for corporate communications.
• Integrated Gemini AI for content generation and data analysis.

Benefits

• Enhances real-time collaboration across distributed enterprise teams.
• Minimises data breach risks with Zero Trust security controls.
• Ensures compliance with granular data sovereignty and retention rules.
• Prevents sensitive data leaks without hindering user productivity.
• Reduces IT overhead with a single, cloud-native admin console.
• Scales storage capacity instantly to meet business demands.
• Accelerates legal discovery with comprehensive archiving and search.
• Enables secure hybrid work on personal and corporate devices.
• Increases workforce efficiency through embedded AI-powered assistance.
• Lowers costs by eliminating expensive legacy on-premise infrastructure.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@getech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

652755118002784

Contact

Richard Maclean
01473240470
bidteam@getech.co.uk

About your service

• Service categories:

  Applications

  Collaborative

  • Email
  • Enterprise community
  • Team collaboration

  Conferencing and virtual event

  • Web Conferencing Applications
  • Virtual Event Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: This is a full Domain license. All staff need to be licensed.
• System requirements: Requires Google Admin Console

User support

• Email or online ticketing support: Yes
• Support response times: Standard P1 -4 Hours ; P2 - 8 Hours ; P3 - 24 Hours; P4 - 24 Hours ; Enhanced and Premium support available upon request at additional cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Google perform Voluntary Product Accessibility Testing for web chat; the latest results are available from this URL: https://services.google.com/fh/files/misc/google_chat_web_vpat.pdf; The following services are supported by the interface: text to speech, and speech to text, magnifying tool, high contrast colour schemes are all available options.; Additionally, the current Voluntary Product Accessibility Testing confirms the following features to 2.2 A or AA level testing.; Character Key Short cuts – 2.2 A; Pointer Gestures – 2.2 A; Pointer Cancellation – 2.2 A; Label in Name – 2.2 A; Motion Actuation – 2.2 A; Orientation – 2.2 AA; Identify Input Purpose – 2.2 AA; Reflow – 2.2 AA; Non-text Contrast – 2.2 AA; Text Spacing – 2.2 AA; Content on Hover or Focus – 2.2 AA; Status Messages – 2.2 AA
• Onsite support: Yes, at extra cost
• Support levels: The levels of support are Standard, Enhanced and Premium. The Standard support level is included with the license purchase, and Enhanced and; Premium Support are priced based on number of users and period of coverage required. These are Getech provided services, provided by our expert Google certified technical teams.; ; We can provide an additional Google proprietary service also known as the Technical Account Advisor Service (TAAS) at additional cost. ; TAAS includes: (a) guided support on-boarding, (b) guidance on best practices for case handling, (c) management of; technical support escalations, (d) reviews of operational and case metrics and (e) recommendations for training and optimisation of; the Services.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Getech Services include Guided Setup and guided setup resources.; Additional onboarding and training can also be provided at an additional cost
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Upon contract expiration, your organisations data remains secure and accessible. Enterprise functions as an upgrade to the standard Google Workspace. Consequently, if the paid subscription is not renewed, your domain automatically reverts to the free starter edition.; ; Key Implications:; ; Data Retention: Core user data—including Gmail and Drive files—remains intact and is not deleted.; ; Continuity: Users retain their existing login credentials; only premium features (such as advanced Meet capacity and Security Center tools) are deactivated.; ; Portability: The service is not tied to a single vendor. At the contract's end, the license can be transferred to a different authorised reseller without downtime or migration.; ; Should you choose to leave the platform entirely, administrators retain full data ownership and can utilise the Data Export tool to extract all organisational data in standard formats before cancellation.
• End-of-contract process: At the conclusion of the subscription term, the organisation has three flexible pathways, ensuring no vendor lock-in:; ; Renew: Continue the service for another subscription to maintain full access to all premium features and storage.; ; Downgrade: If the contract is not renewed, the service enters a suspension state. No data is deleted; however, users will lose access to all features, including email services. Data can be exported for 180 days after suspension.; ; Transfer: The subscription can be moved to a different authorised reseller at any time. This process is administrative only and causes zero downtime or service interruption for end-users.; ; Pricing Inclusions & Exclusions; Included in the License Price:; ; Enterprise: Access to all advanced security, analytics, and teaching tools (e.g., Originality Reports, Practice Sets).; ; Gemini AI features, including AI research Assistant (NoteBookLM), AI Assistant for Gmail, Docs, Meet, and more, ; ; Enhanced Storage: An additional 5TB of pooled storage added to the domain. Additional storage can be purchased.; ; Standard Support: Access to Google’s support team for technical issues.; ; Additional Costs (Not Included):; ; Chrome Enterprise Upgrades: Management licenses for Chromebook hardware are sold separately.; ; Professional Services: In-depth training, migration services, or third-party backup solutions provided by the reseller.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The interface for mobile devices has been optimised for a mobile experience.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The Google Admin console is utilised to administer all services.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Google Workspace applications, including Gmail, Drive, Meet, Calendar, Chat, Docs, Sheets, Slides, Keep, Sites, Forms, Tasks, and the Admin Console are covered under Googles Voluntary Product Accessibility Testing; the latest results are available from this URL: https://belonging.google/accessibility-conformance-reports/
• API: Yes
• What users can and can't do using the API: API usage in Google Workspace for Enterprise primarily focuses on automation, deep integration, and advanced analytics.; ; 1. Administration & Security Automation Administrators can use the Admin SDK to script complex workflows, such as bulk-managing user licenses or automating organizational unit moves. Uniquely, Enterprise opens up advanced security endpoints, allowing your team to build custom tools that query Investigation Tool data to detect specific threats (like phishing patterns) and trigger auto-remediation actions (such as instantly suspending a compromised account) without human intervention.; ; 2. Data Analytics (BigQuery) While not a standard "API request," Enterprise enables a direct data pipeline to BigQuery. You can export massive datasets of usage and audit logs to run custom SQL queries. This allows for granular reporting on attendance, security trends, and tool adoption that is impossible with standard Admin Console reports.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Administrators customise the Google Workspace experience primarily through Organizational Units (OUs). By separating users (e.g., "Marketing" vs. "Finance") and devices into different OUs, you can apply distinct policies to each group rather than a "one-size-fits-all" approach.; ; User Policies: You can turn specific services (like YouTube or Google Chat) on or off for specific users. You can also enforce granular settings, such as preventing users from emailing outside the domain or restricting Google Drive sharing permissions.; ; Device Policies: For Chromebooks, admins can configure settings like "Kiosk mode", force re-enrollment to prevent theft, or pre-install specific apps and extensions. For mobile devices, you can enforce screen locks, encrypt data, and remotely wipe corporate data from personal devices (BYOD) without deleting personal photos.; ; For more complex needs, Configuration Groups allow you to apply settings to specific users across different OUs (e.g., allowing a specific "Marketing" project group to access YouTube even if the "Finance" OU blocks it).

Scaling

• Independence of resources: Google, one of the worlds largest Cloud platform providers, have suitable resource active to support any scale of requirement from customers without any impact to other customers or users using Workspace.

Analytics

• Service usage metrics: Yes
• Metrics types: Getech provides comprehensive visibility into your environment through regular product usage reviews. Leveraging Enterprise capabilities, we utilise reporting APIs to generate a custom visual dashboard and a review deck. These reports highlight granular Workspace usage trends across the entire domain—tracking adoption in Meet and Drive. We utilise these metrics during our scheduled reviews to benchmark performance, validate ROI, and identify specific training needs to maximise platform adoption.
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Google

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Other data at rest approaches. Google have their own Security Systems and Teams in place to manage Physical access to their Datacentres.
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Data Export Capabilities; Google Workspace ensures full data portability with dedicated tools for both users and administrators:; ; For Users: Individuals can use Google Takeout to download their data (including emails, Drive files, and calendars) in standard, open formats. Additionally, Google Workspace Tool for Data Migration allows users to migrate to other platforms.; ; For Administrators: The Data Export tool in the Admin Console enables super admins to securely export all organisational data to Google Cloud Storage, ensuring the organisation retains full ownership and control.
• Data export formats: Other
• Other data export formats:
  • Email (Gmail) - MBOX - Universal format
  • Drive Files - Microsoft Office (.docx, .xlsx, .pptx), PDF, OpenDocument
  • Calendar - iCalendar (.ics)
  • Contacts - vCard (.vcf) or CSV
  • Chat/Keep - JSON or HTML
  • Photos - Original Quality (JPG, PNG, MP4)
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Google Workspace Covered Services to Customer (as applicable, the "Agreement"), the Monthly Uptime Percentage will be at least 99.9% in any; calendar month (the "Google Workspace SLA").
• Approach to resilience: Available on request.
• Outage reporting: A public dashboard is available from Google.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Management Interfaces (Admin Console): Access can be strictly controlled via Context-Aware Access policies, which can restrict administrator login based on IP address, geographic location, and device health (e.g., encrypted company devices only). Additionally, Google enforces mandatory 2-Step Verification (MFA) and role-based privileges to ensure only authorised personnel can make changes.; ; Support Channels: Direct access to Google support is restricted to designated "Support Administrators." Identity is verified via a dynamic Support PIN generated within the Admin Console, which expires every 60 minutes to prevent unauthorised use.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Google Enterprise operates under a security-first model that goes beyond standard enterprise compliance to specifically safeguard users.; ; 1. Compliance & Certifications Our platform is verified by independent third-party auditors against the most rigorous global standards, including:; ; ISO/IEC 27001: Information Security Management.; ; ISO/IEC 27017: Cloud Security Controls.; ; ISO/IEC 27018: Protection of Personally Identifiable Information (PII) in public clouds—critical for student privacy.; ; SOC 2 & SOC 3: Service Organisation Controls for security, availability, and confidentiality.; ; GDPR: Fully compliant via our Data Processing Amendment and Model Contract Clauses.; ; 2. Operational Security; ; Encryption: All data is encrypted by default, both in transit (using TLS) and at rest on our servers.; ; Threat Defense: As an Enterprise user, you benefit from the Security Center, which uses AI to block 99.9% of spam/malware and allows IT teams to instantly remediate threats (e.g., deleting phishing emails) across the domain.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Google Workspace operates under a rigorous Secure Software Development Lifecycle (SDLC).; ; Component Tracking: All service components are tracked from inception to deprecation. Code changes must pass Binary Authorisation—a cryptographic check ensuring only reviewed, tested, and authorised code can run in production.; ; Security Assessment: Every change undergoes a mandatory Security Design Review and internal audit before launch.; ; Customer Control: Administrators manage the local impact of these changes using Release Tracks (Rapid or Scheduled) and assess their specific domain security posture via the Security Center dashboard.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Google employs a rigorous, automated vulnerability management lifecycle to secure the Workspace platform.; ; Threat Assessment: We utilise automated scanners (e.g., Security Health Analytics) alongside manual "Red Team" penetration testing to continuously identify risks across our infrastructure.; ; Patch Deployment: As a cloud-native SaaS solution, security patches are deployed centrally and automatically without user intervention. Critical vulnerabilities are often remediated within hours of discovery, with routine updates released continuously.; ; Threat Intelligence: Our intelligence is sourced from Google Project Zero (our elite zero-day research team), Mandiant frontline intelligence, and a global bug bounty program.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Continuous Monitoring, Identify, Risk Asses, Remediation, Verification, Reporting and Communication
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Continuous Monitoring, Identify, Risk Asses, Remediation, Verification, Reporting and Communication.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A trial for 14 days is available for Google Workspace for Enterprise

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 4%
• Between £1,000,001 and £2,500,000: 6%
• Between £2,500,001 and £5,000,000: 8%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA Ltd
• ISO 9001 accreditation date: Friday 18 August 2023
• What the ISO 9001 doesn’t cover: Getech's ISO 9001 covers all aspects of our business.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Securitymetrics
• PCI DSS accreditation date: Saturday 27 December 2025
• What the PCI DSS doesn’t cover: All elements of Getech's payment processing that involve cardholder data, i.e. credit, debit, or other, are covered by this certification. Standard invoice and payment (on account) process's not using cardholder data are not directly covered by process's under this certification, but are protected by Getech's other company wide security and audit process's.
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 171d1c94-afa5-43a2-bab2-872b1a5939cf
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 40b64042-5c06-4b30-93e5-f585fe810fd1
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@getech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.