KPMG LLP

Self-Service Analytics - Enabled by Microsoft

Our solution securely integrates data from disparate systems into a data platform, hosted on the Microsoft cloud, before translating it into understandable business terminology. This, combined with a suite of co-developed reporting dashboards and AI-based analytics allow staff to analyse data with minimal training – with full service desk support.

Features

• Microsoft cloud-hosted solution enabling flexible scaling of capability and capacity
• Access Azure technology suite, including Machine Learning and cognitive services
• Support and co-development of most impactful reports and use-cases
• Secure architecture with end-to-end encryption and privacy-by-default and design principles
• Rolling-release programme delivers new innovative services as they are released
• Flexible integration of new data sources with limited technical burden
• Multi-channel and multi-device deployment of system access and services
• Full suite of pre-prepared data and analytics products and services
• Single sign-on integration with Office365, Dynamics365 and Microsoft technology stack
• Fully supported managed service including service desk and incident/problem management

Benefits

• Intuitive, natural language Q&A to undertake analysis with minimal training
• Multi-channel system access provides insights and collaboration from anywhere
• Ability to collate and visualise a citizen single view
• Security and privacy guaranteed through role based, auditable access
• Able to scale users and processing power as required
• Data assets translated into understandable business terminology through semantic layer
• Intuitive collaboration/ communication tools included to challenge insights/ reports iteratively
• Fully supported managed service including service desk and incident management
• Automatically maintained security, software and cloud environment limit overhead costs
• Provides a strong foundation for secure, external partnership working

£360 to £2,550 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at PSopportunities@kpmg.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

652874201106818

Contact

KPMG G-Cloud Team
02073111000
PSopportunities@kpmg.co.uk

Planning

• Planning service: Yes
• How the planning service works: Our approach to planning support for our cloud solution typically covers five areas that provide a suitable foundation to ensure successful deployment, these are outlined below. ; 1) Project initiation, planning and scoping: We will work with you to fully develop the system requirements, ongoing support requirements, programme governance and approaches and tools for collaboration.; 2) Current state assessment and user engagement interviews: to fully develop business problems, user requirements and stakeholder personas. ; 3) Information Governance review: We ensure information governance issues are addressed in the planning phase, to ensure that privacy by default and design is embedded throughout the project and high cost re-work of technical solutions due to non-compliance is avoided.; 4) High and low-level technical design: We will collaboratively and iteratively develop a full specification and underlying set of detailed processes and capabilities to achieve the future state – with a no surprises in delivery approach.; 5) Use case identification and prioritisation: Identifying key use cases for high volume or high impact business problems is critical to building momentum post deployment. We plan for this by gathering requirements early and prioritising alongside future users.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: As the platform is a managed service, there is a limited amount of training required for clients to use our cloud software and hosting services. However as one of the UK’s largest public sector education providers (through Civil Service Learning and the NHS Leadership Academy) we are well placed to support you with the training you require.; We can provide face to face or virtual training and regularly work with our alliance partners to develop internal training material that we can refine to your requirements.; A common training offering is our ‘Dashboard in a Day’ course. This helps those with less analytics experience to understand the intuitive functionality of PowerBI, a key surfacing tool for our solution – however we are able to quickly develop a multitude of course syllabi to meet the needs of your workforce and transformation goals.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our solution provides the flexibility to receive data from host systems on a regular basis or replace them entirely, matched to the needs of the client. This simplifies the migration process as timelines and approach can be flexible without impacting outputs.; Our planning process outlines the core requirements and specification of the solution, and our pre-prepared, configurable platform is simple to setup in line with this.; From here we extract data from source systems or data warehouses using secure encryption techniques to ingest data into our cloud environment. We then flow this through an integration layer using tools such as Azure Data Factory to manage connections across numerous legacy systems and data models to refine the information assets. Finally, our translation layer, using a collaboratively developed data model to change the semantics of complex or unintelligible data fields into business terminology finalises migration of data into useable raw materials to glean insights.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our first line of quality assurance is in the governance of the proposed solution and the way in which changes and updates are managed. At the highest level this is carried out by our Technology and Architecture Group (TAG) composed of our combined key technology and solution leaders. This group will steer and govern the technology landscape for the project, and advise delivery teams and a Change Control Board on technology issues impacting the project including the technical implications of technology scope and change management.; ; Strong governance is supplemented by strict, comprehensive product testing. As part of our quality assurance and risk processes put in place to meet both internal and client quality and technical standards, we typically look to perform Developer Component/Unit testing, QA integration and E2E testing, load testing, User Acceptance Testing (UAT), operational acceptance testing, PROD set up including independent PEN testing.; ; Infrastructure will be PEN tested prior to production release and then on a yearly basis by an external PEN test company. All testing is thoroughly documented and available to the client organisation and is regularly reviewed as part of ongoing performance monitoring and ahead of any key updates or system changes.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: We provide numerous support functions as part of the managed service package, typically as standard – however differing tiers of SLA provision will potentially have an impact on cost. Support includes: ; Service Desk/Contact Centre: Be it via phone, email or web-chat, we tailor service desks to meet your needs balanced against cost sensitivities.; Incident Management: Serious incidents and breaches have clearly governed escalation processes and we have the expertise and capacity to address them quickly and effectively.; Problem Management: Our approach to problem management is in line with our general development approach – define the issue, design solution, iterate/ test, deploy. ; Change Management: We have a strongly governed approach to change management to ensure risks of updates are minimised but features and capabilities and cutting edge.; Service Continuity: We have extensive experience in service continuity management with our advisory clients and bring this expertise to managed services – building numerous contingencies to suit your constraints, requirements and risk appetites.; Service Level Management: Our account managers will regularly review service levels with you to assess performance and drive improvements – we will work with you to agree KPI monitoring in line with our SLA to ensure total transparency.

Service scope

• Service constraints: No constraints

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Ongoing support is provided for all elements of Microsoft Dynamics 365, Power Platform, Microsoft 365 and Azure. Helpdesk support is provided as an additional service. This ranges from a full managed service, proactive support service or a reactive / break-fix service. See ‘user support’ below for more information.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Support options range from a Full Managed Service (a customised service including incidents and minor enhancements, Evergreen services, data support and additional scope where required), Proactive Support (based on an agreed number of incidents categorised by priority and severity, dedicated team members, 3rd party management and change request delivery) and Break Fix / Reactive Support (based on a pool of hours across services, UK Service Delivery Management and an agreed response SLA). Pricing is tailored to the needs of each customer. Standard service levels are as follows: Priority 1 – Critical - A critical part of the application is not available, many users are affected by the failure and cannot work. Response - More than 90% within 30 minutes. Priority 2 – High - The application is experiencing some issues and some users are affected by the failure. Response - more than 90% within 2 hrs. Priority 3 - The application is functioning but some areas are experiencing issues. Response more than 90% within one day. Priority 4 - There are errors in the application not causing issues or downtime. Response more than 90% within one day.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 12/05/2022
• What the ISO/IEC 27001 doesn’t cover: Any services falling outside the following scope: The protection of information in relation to the provision of professional services by KPMG LLP and its subsidiaries operating from the UK
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We’ve committed to Net Zero 2030, backed by our environment strategy, aligned to the 1.5-degree pathway, and approved by the Science Based Targets Initiative. And introduced an internal carbon price. A self-imposed tax that’s applied to our energy use and business travel. Bringing the cost of our carbon emissions back to us to fund decarbonisation projects. Initiatives have inspired our staff and gained us a top 2% Carbon Disclosure Project (CDP) A Rating, Platinum EcoVadis medal and Environmental Management (ISO 14001) and Energy Management (ISO 50001) certification. ; During contract delivery we will: ; ; ‒ Encourage our suppliers to report their carbon data to CDP, helping us to measure and encourage progress and remain on their Supplier Engagement Leader board. Reducing pollution through our supply chain.; ; ‒ Facilitate a ‘fighting climate change’ 90-minute session and create a team charter to agree:; ; o Traveling SMART | Minimising travel for those involved in the contract and measuring and monitoring all contract related business travel and carbon emissions using our proprietary KPMG carbon tracker tool.; ; o Living sustainably at home | Managing home office equipment efficiently and avoiding printing.; ; o Adopting a ‘digital first’ approach | Using collaborative technologies for data storage/ sharing to maximise effectiveness and reduce email volume.; ; Reducing travel, power consumption, and paper usage to minimise emissions and support sustainable behaviours.; ; ‒ Host a 60-minute sustainability impact modeller tool demonstration. Helping reduce your carbon footprint of cloud deployments using bespoke tooling to optimise implementation. ; ; ‒ Monitor, measure, and report commitments using the Social Value Portal. An evidence-based, data-driven tool, underpinned by the National Themes, Outcomes and Measures framework. It’s endorsed by the Local Government Association and compatible with all major ESG frameworks. Bringing rigour to commitments tracking and allowing you to flex and value the impact and hold us accountable.

  Covid-19 recovery

  The pandemic accelerated changes in the way we work, forcing us to adapt to ensure rapid recovery. Office space has been transformed for innovation, collaboration, and convening between our colleagues, clients, networks, and local communities. ; ; Contract specific commitments: ; ; ‒ Leverage market-leading devices and hybrid working plans to allow teams to be outstanding in delivery empowered by agile working. Offering greater flexibility and choice during the working week, bringing together physical and virtual worlds.; ; ‒ Welcome those who have not been able to join the workforce previously to play an active role e.g., those who couldn’t spend much time away from home due to caring commitments, those with great distances to travel to an office, or those with a disability which precludes travel. Creating a more diverse workforce.; ; ‒ Host a 60-minute future of work session to share our latest thinking. Including, helping you to consider how innovative technologies can support some of the hardest aspects of change to achieve and sustain high performance and nurture creativity.; ; ‒ Monitor, measure, and report commitments using the Social Value Portal. An evidence-based, data-driven tool, underpinned by the National Themes, Outcomes and Measures framework. It’s endorsed by the Local Government Association and compatible with all major ESG frameworks. Bringing rigour to commitments tracking and allowing you to flex and value the impact and hold us accountable.

  Tackling economic inequality

  Like you, we are committed to shaping an environment to narrow disparities, level the playing field, and create better growth opportunities for diverse businesses. During the delivery of the contract, we’ll tackle economic inequality through the following commitments: ; ; ‒ Adhere to inclusive recruitment and progression practices that follow the five foundational principles in the Good Work Plan (satisfaction, fair pay, participation and progression, wellbeing, and voice and autonomy). Increasing self-worth and motivation and improving retention and productivity.; ; ‒ Provide access to KPMG’s Introduction to Python Coding 10-week course to your staff and suppliers. Successful participants will receive a Credly digital certificate. Strengthening logic and problem-solving skills and equipping future generations with the desired skills to make them a relevant asset.; ; ‒ Extend the reach of our technology and engineering apprenticeships by partnering with local authorities and charities. Generating additional paths to employment for people from lower socio-economic backgrounds and bolstering future skills in the UK. Practical work experience is gained while working towards professional qualifications/ accreditations and earning a salary. ; ; ‒ Create business opportunities for a range of local suppliers such as entrepreneurs and start-ups. By encouraging our 1,800 active suppliers to use local sourcing in their supply chain. For example, for our national catering contract we expect the supplier to source produce locally, supporting local producers and reducing food miles. Our sustainable procurement policy is supporting SMEs and VCSEs via various initiatives e.g. the prompt payment code. ; ; ‒ Monitor, measure, and report commitments using the Social Value Portal. An evidence-based, data-driven tool, underpinned by the National Themes, Outcomes and Measures framework. It’s endorsed by the Local Government Association and compatible with all major ESG frameworks. Bringing rigour to commitments tracking and allowing you to flex and value the impact and hold us accountable.

  Equal opportunity

  We aim to attract the best talent in the market, from all backgrounds at every stage of their career and empower them to reach their full potential. Our initiatives include establishing 16 diversity networks to support individuals and voluntarily publishing diversity pay gaps and action plans to close gaps. Improving progression for our historically underrepresented groups* and placing us in the Top 5 in the Social Mobility Employer Index since 2017.; * Bridge Group – KPMG progression gap analysis. ; ; During the delivery of the contract, the following commitments will go further to level the playing field: ; ; ‒ Take a risk-based approach to policies, training, governance, and approvals to ensure human rights due diligence. Although our industry is not considered high-risk, risk can arise in our operations and supply-chain. Supporting your zero-tolerance approach to modern slavery. ; ; ‒ Invite your employees to join our Cross Company Allyship Programme. Matching mentees from ethnic minority groups with mentors from across KPMG and our client base. Creating diversity of thought, experience, providing career guidance, and building professional network and confidence. ; ; ‒ Provide employability support to people who have served with the armed forces. We’re signatories to the Armed Forces Covenant and holders of the Gold Defence Employers Recognition award. Providing successful career opportunities for those embarking on ‘civvy street.’ ; ; ‒ Ensure the contract workforce are physical/ digital accessibility trained, recognising that not all disabilities are visible. Building an awareness of the policies and standards that enhance accessibility and productivity.; ; ‒ Monitor, measure, and report commitments using the Social Value Portal. An evidence-based, data-driven tool, underpinned by the National Themes, Outcomes and Measures framework. It’s endorsed by the Local Government Association and compatible with all major ESG frameworks. Bringing rigour to commitments tracking and allowing you to flex and value the impact and hold us accountable.

  Wellbeing

  Our wellbeing strategy has been shaped by listening to our people and working with specialists. Focusing on the areas where we can have the biggest positive impact. During contract delivery, we will support wellbeing with the following commitments: ; ; ‒ Provide the contact workforce with a rich, innovative suite of specialist information, advice, services, and treatment – supplemented with focused initiatives. Shaped by listening to our people and working with specialists. Using clinical, organisational, and positive psychology to empower individuals by providing the right care, at the right time. And allowing them to be at their best. ; ; ‒ Facilitate a 90-minute wellbeing workshop for the contract workforce, using our bespoke Wellbeing EDGE tool to create a wellbeing charter. Identifying team member “non negotiables,” creating an inclusive environment, and agreeing our collective approach to maximise team wellbeing. ; ; ‒ Facilitate monthly constructive health and wellbeing check-ins using Wellbeing EDGE and a wellbeing survey to measure the success of our approach and identify additional support required. Understanding how the team can be effectively supported through emerging challenges. Ensuring the workforce witnesses our commitment to continuous improvement, including feedback being incorporated and acted on. Thus, empowering them to continue to speak up.; ; ‒ Appoint a dedicated accredited Wellbeing Ambassador, with a passion for wellbeing, to challenge mental health stigma and begin empathetic conversations with team members. Building, embedding, and maintaining a sustainable wellbeing approach and giving visible support to those struggling mentally or physically. ; ; ‒ Monitor, measure, and report commitments using the Social Value Portal. An evidence-based, data-driven tool, underpinned by the National Themes, Outcomes and Measures framework. It’s endorsed by the Local Government Association and compatible with all major ESG frameworks. Bringing rigour to commitments tracking and allowing you to flex and value the impact and hold us accountable.

Pricing

• Price: £360 to £2,550 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at PSopportunities@kpmg.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.