Ultima Business Solutions Ltd

Ultima Mimecast Pervasive Defence Plan (Zone 1+2+3)

Mimecast helps companies protect their employees, intellectual property, customer data, and brand reputations by providing comprehensive, cloud-based security and compliance solutions that mitigate risk and reduce the cost and complexity of creating a cyber-resilient organization

Features

  • Anti Virus & Anti Spam.
  • URL Protection, Attachment Protection, and Impersonation Protection from TTP Suite.
  • Internal Email Protect with Threat Remediation.
  • Stationary (branding, signatures and disclaimers).
  • Data Leak Prevention Tools.
  • Comprehensive awareness training with integrated phishing simulation and custom content.
  • Aggregate DMARC reports for faster analysis and DMARC policy enforcement.
  • Protect employees and 3rd-parties from phishing scams using domains.
  • Identify and protect against attacks where websites are cloned.
  • Block and take down malicious domains impersonating your organisation.

Benefits

  • Detection and protection against advanced URLs, attachment, impersonation threats.
  • Consistent stationary aligned to your business and organisation.
  • Data Loss Prevention to secure information across all email channels.
  • Protects inbound, outbound and internal email.
  • Live action video training reduce the risk of human error.
  • Easily accessible employee & company risk scoring.
  • Stop cybercriminals impersonating email to dupe their contacts.
  • Provide full visibility into all email senders using your domains.
  • Block brand attacks before launch and stop live attacks.
  • Quickly remediate live brand attacks.

Pricing

£19.20 to £64.00 a user a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorbids@ultima.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

6 5 3 2 4 4 5 6 1 4 3 7 7 6 1

Contact

Ultima Business Solutions Ltd Ultima Bid Office
Telephone: +44333 0158210
Email: publicsectorbids@ultima.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Any application enabled compatible with SMTP routing.
Cloud deployment model
Private cloud
Service constraints
Comprehensive Defence Plan supports inbound and outbound mail flow along with internal mail flow. In addition Awareness Training is included, as well as Brand Exploit Protect and DMARC Analyser.
System requirements
A corporate, SMTP-based email system.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
This would be dependent on the Support Package chosen. Further details can be found within the "Mimecast Support Packages" documents attached
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
This would be dependent on the Support Package chosen. Further details can be found within the "Service Brief Customer Success Offerings" and the "Mimecast Service Levels and Support Description" documents attached
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Mimecast provides four implementation options; Core Connect (internet based wizard & Email support), Managed Connect (Wizard & Implementation assistance contactable by phone and email), Managed Implementation (Dedicated implementation engineer proactively driving your implementation), Advanced Implementatation (Proactive dedicated implementation engineer, advanced support, project documentation, optional Mimecast project manager).
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Mimecast provides the ability to export Activity Logs for the lifetime the product was active. These logs come in CSV format. The Mimecast Account Assessment report also contains reporting, and is available for up to 2 years on a rolling basis.
End-of-contract process
All customer data is deleted from the Mimecast Cloud service.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
Single Web Based Administration console allowing access to all required controls and settings.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
We have accessibility features that fit the WCAG descriptions for:

• Captions 1.2.2.G87.
• Audio Control 1.4.2.G170.
• Navigable Focus Order 2.4.3.H4.
• Headings & Labels 2.4.6.G130 & G131.
• Readable Language of Page 3.1.1.PDF16.
• Consistent Navigation 3.2.3.G61.
• Error Identification 3.3.1.PDF5 & SCR18.
• Help 3.3.5.G71.
API
Yes
What users can and can't do using the API
Update policies, users, block lists, integrate with 3rd party systems such as SIEM and SOAR. With Awareness Training the API allows user management.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Branding, various policies, settings, notifications, email signatures and disclaimers, authentication requirements options.

Scaling

Independence of resources
Mimecast’s cloud platform is capable of scaling horizontally as far as necessary. Today it handles more than one billion connections for service each day and delivers millions of "clean" messages. The system is scaled, with approximately 20% of capacity allowing for surge scenarios and simultaneous server outages. Mimecast can easily scale overall capacity by adding additional storage and processing resources to the relevant resource pools as required.

Analytics

Service usage metrics
Yes
Metrics types
Emails processed, rejected emails, and communication flows; for outbound, inbound and internal, as well as email bandwidth and rejected traffic; sent, rejected, and the data volumes being transmitted;
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Mimecast

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Mimecast provides exgestion/extraction services along with the ability for administrators to export content directly from the Administration Console in pdf, csv or xls and Emails and attachments can be exported from the Archive in Zipped EML or PST formats.
Data export formats
CSV
Data import formats
Other
Other data import formats
No other formats

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Please see details at https://www.mimecast.com/globalassets/documents/termsandconditions/sla_and_support_terms.pdf

Email Delivery Credit Fee
<100% but >=99% 10%
<99% but >=98% 20%
<98% but >=97% 30%
<97% but >=96% 40%
<96% 50% and Customer may terminate the Agreement and receive a pro-rata refund of any unused pre-paid fees.
Approach to resilience
This information is available on request.

In brief, the platform is completely resilient with data replicated across diverse physical locations ensuring no single points of failure.
Outage reporting
Public Dashboard / Website announcements

Emails

Other communications including phone and text notification available as required.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Users may interact with an authentication form requiring username and password input and optionally a second factor. Integrated Windows Authentication requires no interaction by the end user. Public key authentication usually requires no interaction by end users. SAML can vary based on a customer's own deployment as this is a third party product brokering the authentication but usually SAML products primarily authenticate using username and password prompt.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Certification Europe
ISO/IEC 27001 accreditation date
15/12/22
What the ISO/IEC 27001 doesn’t cover
ISO covers the email security, continuity and archiving cloud services for the protection of personally identifiable information in the cloud and ISO 27001 is globally recognised as the best framework to demonstrate audited and continual improvement and on-going security management.

The ISO covers the platform in operation and support mechanisms.
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
25/3/2022
CSA STAR certification level
Level 2: CSA STAR Attestation
What the CSA STAR doesn’t cover
The full certification details can be found here: https://cloudsecurityalliance.org/star/registry/mimecast/
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • SOC 2 Type I and Type II
  • ISO27018
  • ISO22301

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Mimecast is certified to ISO 22301:2012 and ISO 27018:2014 and follows strict policies and procedures to maintain the highest levels of information security.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Stringent change control procures are in place to maintain operational and service level agreements. All changes are fully documented including roll back procedures.

Updates to the service follow a regular schedule and the impact is communicated to relevant parts of the business and customers. Changes to systems that could impact or compromise existing security and control procedures are subject to review by the Mimecast Information Security Team prior to acceptance.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Mimecast reviews vendor security bulletins and utilise the corporate SIEM system to log and identify any possible issues.

The severity of vulnerabilities are assessed on impact vs likelihood and risks are adjusted accordingly for manual analysis and system events. Critical vulnerabilities can be deployed globally throughout the Mimecast infrastructure within minutes.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
The entire platform is monitored 24 x 7 and system and network logs are entered into a centralised system. The monitoring platform provides mealtime information as well as automated alerting.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Mimecast has a formal Incident reporting process activated by monitoring and staff awareness.

User are able to log calls to activate an incident process.

Mimecast use a fully collaborative ticketing system allowing for the production of accurate incidents reports.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

Specific targets will be agreed with each customer at contract commencement, such as dedicated hours to a cause, green consultancy, or activities in the local area. However, at a broader level Ultima will deliver wider benefits. Our services are carried out remotely, wherever possible, reducing carbon emissions. Public transport will be encouraged for any mandatory travel. This ensures that customers working with us will have low supply chain carbon emissions. The services provided will also enable our customers to reduce their carbon emissions. For example, reduction of hardware and datacentre reliance through hosting and management. Resources used will be maximised through replicated use, reducing overall impact on the environment. Additionally, for every new member of staff hired, Ultima will plant one tree to offset their carbon footprint. Therefore, through working with Ultima, customers are reducing carbon emissions through a greener supply chain, and through reduction of their own infrastructure.
Covid-19 recovery

Covid-19 recovery

Specific targets will be agreed with each customer at contract commencement, such as dedicated hours to CV/interview training, work placement targets, or retraining. However, at a broader level Ultima will deliver wider benefits. Working with Ultima will enable cloud services, and therefore, flexibility to effective and reliable remote working for customers. Therefore, those most vulnerable will have better access to IT services and allow efficient social distancing. Furthermore, Ultima is committed to the mental health of those working with us. Support will be offered to anyone working on each customer contract.
Tackling economic inequality

Tackling economic inequality

Specific targets will be agreed with each customer at contract commencement, such as percentage of SME supply chain, work placement targets, or apprenticeships. However, at a broader level Ultima will deliver wider benefits. By working with Ultima, customers will be spending with an organisation with the flexibility to work directly with SMEs, and can offer this as a choice. Ultima work with SMEs as part of the supply chain. Therefore, customers are supporting SMEs through working with Ultima.
Equal opportunity

Equal opportunity

Specific targets will be agreed with each customer at contract commencement, such as targeted training, work placement targets, or apprenticeships. However, at a broader level Ultima will deliver wider benefits. Ultima are committed to ending modern slavery. This is demonstrated through the actions outlined in the modern slavery statement. Therefore, by working with Ultima, customers are actively reducing risks associated to modern slavery via their supply chain.

Pricing

Price
£19.20 to £64.00 a user a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Mimecast provides a Proof Of Concept Account where a wide range of features can be tested.
Link to free trial
Details are available on request at: https://www.mimecast.com/company/contact/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorbids@ultima.com. Tell them what format you need. It will help if you say what assistive technology you use.