Cegeka UK's Secure Portal for Communications Data Disclosure
Cegeka UK's Disclosure Management System (DMS); an advanced software solution designed to streamline and automate disclosure processes. Organisations can efficiently handle a range of disclosures, retrieving and aggregating data from multiple sources. DMS provides a secure centralised platform for raising, fulfilling, reviewing, and approving disclosure requests, ensuring accuracy and consistency.
Features
- Portal for internal and external stakeholders to raise disclosure requests
- Automated request fulfilment and disclosure to stakeholders
- Workflow for users to track requests through their lifecycle
- Ability to interface with SOAP and RESTful APIs
- Configurable styling of disclosed data formats
- Data Loading and Storage
- Witness statement generation
- Emergency requests: Prioritises high priority requests for law enforcement/999 operators
Benefits
- Streamlined process: Simplifies disclosure request, fulfilment, approval and response processes
- Improved accuracy: Ensures precise and consistent disclosures
- Speeds up disclosure processes and reduces human effort required
- Ensures adherence to relevant legislation such as IPA and DPA
- Document security: Safeguards sensitive information with robust security features.
- Easy distribution: Simplifies secure sharing of disclosure results with stakeholders
- Adaptable: Can be interfaced with most data retention solutions
- Cost savings: Reduces expenses associated with manual processes and errors
- Centralised repository: Stores transactional information inline with retention rules
- Emergency requests: Prioritises high priority requests for law enforcement/999 operators
Pricing
£250 to £1,200 a unit a day
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
6 5 3 3 1 5 1 1 7 0 0 9 6 1 2
Contact
CEGEKA UK LIMITED
Cegeka UK
Telephone: +44(0)1189 750877
Email: info.uk@cegeka.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
-
- Public cloud
- Hybrid cloud
- Service constraints
- There are no constraints that can be identified until understanding the buyer's requirements
- System requirements
-
- Linux environment dependant
- Requires network connectivity
- Oracle Enterprise Edition Database License (can be supplied on request)
- Java Standard Edition License (can be supplied on request)
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Designed company response times are specified as per customer requirements - as an example: During Business Hours (Mon-Fri, 0900-17:00) P1: Total Loss of Service - Dedicated number for immediate response P2: Loss of Service, affecting a group of users - Response in 24 hours P3: Loss of service, affecting a single user - Response in 24 hours Evenings, Weekends, Public Holidays P1: Total Loss of Service - Cost-Plus 24/7 Support available for immediate response Time, else, next Business Day P2, P3: next Business Day
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Microsoft Teams
- Web chat accessibility testing
- None
- Onsite support
- Yes, at extra cost
- Support levels
- Within the client environment, CTG can reinforce or staff the service desk team based on function profiles and a guaranteed staffing of a required number of seats. We can provide a team leader if requested. The client can keep the responsibility of the incident management process, if required. CTG brings a team in place at the client site and assumes the responsibility of the service desk processes. A service level agreement is put in place between CTG and the client. CTG will present the performance results of the service desk to the management of the client on a monthly basis. Bronze - Phone and email support. No hands on support/maintenance. Mon-Fri 0900-1700. Silver - Phone, email and remote access support. No hands on support/maintenance. Mon-Fri 0900-1700. Gold - Phone, email and remote access support. No hands on support/maintenance. Mon-Fri 0900-1700 for non-P1. 24/7/265 for P1.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- The service will be started with a requirements gathering workshop to understand the scope of the project. User training and user documentation is provided toward the end of the project.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- If applicable, the buyer can request their data by directly requesting it from CTG. CTG will work with the buyer to provide the data in an appropriate format.
- End-of-contract process
- The price of this service will include the necessary resources required to meet the client's requirements
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Application to install
- No
- Designed for use on mobile devices
- No
- Service interface
- Yes
- User support accessibility
- None or don’t know
- Description of service interface
- The service interface can be accessed via a Web GUI or API
- Accessibility standards
- None or don’t know
- Description of accessibility
- The service interface can be accessed via a Web GUI or API
- Accessibility testing
- None
- API
- Yes
- What users can and can't do using the API
- Users are able to obtain a service catalogue, raise a request, get the status of an existing request, download the results from an existing request and cancel a request
- API documentation
- Yes
- API documentation formats
- Open API (also known as Swagger)
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- CTG will take time to understand the clients requirements to tailor the existing off the shelf solution if required
Scaling
- Independence of resources
- Resources aren't shared and environments are segregated to ensure users aren’t affected by the demand other users are placing on the service
Analytics
- Service usage metrics
- Yes
- Metrics types
- CTG will provide manually produced reports tailored to the buyer's requirements. There is also an application dashboard which provides real time information.
- Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
- Encryption of all physical media
- Data sanitisation process
- No
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- If applicable, users can request that CTG export their data on their behalf
- Data export formats
-
- CSV
- ODF
- Other
- Other data export formats
- Any format requested by the buyer
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
- CTG guarantee 99.99% availability (under 2 hours outage per year)
- Approach to resilience
- CTG will create primary and standby environments and implement data replication across environments
- Outage reporting
- Proactive Monitoring via email and Nagios can be provided
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
- Access restrictions in management interfaces and support channels
- Whitelisting of user email addresses
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- Public key authentication (including by TLS client certificate)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- Other
- Other security governance standards
- Cyber Essentials and Cyber Essentials Plus
- Information security policies and processes
- CTG's Information Security Policies are closely aligned to ISO:27001 practices but CTG are not currently ISO:27001 compliant.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- CTG have a Change Management process to ensure all changes are managed and documented correctly. Further information can be provided on request.
- Vulnerability management type
- Undisclosed
- Vulnerability management approach
- CTG continuously review the latest security threats and will re-act quickly to high priority threats. All vulnerabilities are assessed on a case-by-case basis and CTG will work with Buyers to release patches in a speedy manner, aligned to the level of threat.
- Protective monitoring type
- Undisclosed
- Protective monitoring approach
- Further information can be provided on request
- Incident management type
- Undisclosed
- Incident management approach
- CTG have a dedicated Incident Management team who work to a robust process that has been providing reliable support to our customers for over 10 years. Buyers will be provided updates to any incidents regularly. Further information on CTG's IM Process can be supplied on request.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
- Public Services Network (PSN)
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Equal opportunity
- Wellbeing
Fighting climate change
CTG UK is committed to achieving net zero greenhouse gas emissions by 2040, and has established initiatives to achieve this goal. To achieve Net Zero, CTG UK Ltd. have adopted the following carbon reduction targets: • Maintain Scope 2 carbon emissions at 0 tCO2eq. by 2040. This is a reduction of 100% from 2021. • Encourage cultural and behavioural change to reduce electricity usage and will offset the remaining emissions through international and UK projects where possible. • Strive to keep Scope 1 emissions at 0 tCO2eq. • Offset remaining emissions through international and/or UK carbon removal schemes. COMPLETED CARBON REDUCTION INITIATIVES • Switch to green energy suppliers across UK site by 2040, achieved by 2022 • Reduce energy use through cultural and behavioural change. (i.e., how frequently the kettle is used, do all the lights need to be on, air con/heating on timer) • Install renewable alternatives if possible (i.e., solar to generate own electricity) • Calculate Upstream Distribution, Waste Disposal, Business Travel, Commuter Miles, Downstream Distribution PLANNED CARBON REDUCTION INITIATIVES Scope 1 I. Continue to not burn any fuels onsite Scope 2 I. Remain on a renewable energy tariff for energy usage at head office to keep UK Electricity emissions at 0 Tonnes CO2 eq. Scope 3 I. Not increase the current 1 day a week in office and 4 working from home II. International travel via Eurostar rather than by air to minimise emissions III. Encourage car sharing amongst employees IV. Encourage the use of public transport amongst employees V. Encourage recycling and waste reduction amongst employees Other recommendations •Calculate Scope 3 emissions of purchased goods and services to gain a better understanding of supply chain emissions •Offset emissions through verified carbon offset projects •Engage in corporate tree planting •Continue to calculate emissions annually to monitor progressEqual opportunity
CTG is committed to being a successful, caring and welcoming place for all employees. We want to create a supportive and inclusive environment where our employees can reach their full potential, without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered and the diversity of people's backgrounds and circumstances will be positively valued. Equality of opportunity, valuing diversity and compliance with the law is to the benefit of all individuals in CTG as it seeks to develop the skills and abilities of its people. While specific responsibility for eliminating discrimination and providing equality of opportunity lies with managers and supervisors, individuals at all levels have a responsibility to treat others with dignity and respect. Through this policy and procedure and the training and development of managers and staff, CTG will do all it can to promote good practice in this area to eliminate discrimination and harassment as far as is reasonably possible. CTG will also continue to work towards its dedicated goal of encouraging and promoting equality and diversity within the workforce. The policy aims to achieve equality by removing any potential discrimination in the way that our employees are treated by fellow employees or the company, including: •people with disabilities •people of different sexual orientations •transgendered and transsexual people •people of different races •people on the grounds of their sex •those of faith and of no faith •in relation to their age •in relation to their social class or medical condition •people who work part-time •those who are married or in a civil partnership •women who are pregnant, have recently given birth or are breastfeeding. Some of the above are protected characteristics under the Equality Act 2010 and discrimination is prohibited, unless there is a legal exception under the Equality Act.Wellbeing
CTG understand the positive impact that healthy and engaged employees make to the success of our organisation and that mental health will play a significant role in an employees’ state of mind. CTG appreciate that individuals can experience periods - sometimes prolonged periods - of poor mental health in the same way as with physical health. We commit to providing support for employees going through mental health problems because we recognise such employees can provide a substantial contribution to the success of this organisation. CTG have a Wellbeing plan in place for any issues brought to our attention, including; Employee action plans, Workplace adjustments, Occupational health referrals and Managing absence and return to work. This is supported by; an Employee Assistance Programme (EAP), Confidentiality practice and employee and management training.
Pricing
- Price
- £250 to £1,200 a unit a day
- Discount for educational organisations
- No
- Free trial available
- No