ADVANIA UK LIMITED

Employee research and M365 requirements gathering

Advania offers a range of user research services and artefacts to provide deep qualitative and quantitative insights into your staff needs, motivations, behaviours, and technology use scenarios in the workplace. User research and pain point trends analysis allow us to provide targeted recommendations for technology design/deployment, training, and adoption activities.

Features

• Broad range of user research and analysis tools and techniques
• User interviews and tailored surveys
• Pain point graphs and trends analysis
• User stories, use cases, journey mapping and before/after storyboards
• Stakeholders analysis /employee profiles (personas) to ensure technology meets needs
• High-Value Activities (HVAs) analysis
• Recommendations for aligning technology with different organisational roles / personas
• Technology/ platforms referenced in context of people’s work

Benefits

• Use end-user context to promote the benefits of MS365 technologies
• The business gain understanding of MS365 capabilities
• Targeted recommendations on how ways of working can be optimised
• Gain detailed insight and analysis of users' behaviours and needs
• Receive actionable recommendations to improve user experience
• Provide user-centric inputs to your digital strategy and digital transformation
• Support technology business cases with justification for the user experience
• Understand organisational High-Value Activities
• Guide subsequent information architecture and solution design
• Ensure new technology targets users and roles, boosting productivity/adoption

£550 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@advania.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

653397084036517

Contact

Will Tuson
+44 203 835 7332
bids@advania.co.uk

Planning

• Planning service: Yes
• How the planning service works: We will work with you to understand the detailed requirements for each application and will match these to the capabilities of appropriate cloud environments, and plan the migration in detail, taking care to manage all dependencies and constraints.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We will work with you to define the training, either off-the-shelf or bespoke, that is required to ensure that your users get the maximum value out of the application
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We have experience of migrating systems and data and have developed a variety of approaches to ensuring the integrity of data and the quality of the system, measured against the user needs and acceptable performance metrics
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We have experience of migrating systems and data and have developed a variety of approaches to ensuring the integrity of data and the quality of the system, measured against the user needs and acceptable performance metrics

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security audit services
  • Other
• Other security services:
  • Enterprise Mobility + Security consulting
  • Microsoft Cloud Security consulting

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Depends on the priority of the ticket. Initial responses are tied into our response SLAs, however response times for general questions are not targeted. Response times at weekends will depend on whether weekend support is taken up.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Our 24/7 service desk puts an experienced team of highly-qualified engineers at your disposal. We have an enviable reputation for providing the kind of support your employees really want. Our service is a true round-the-clock, enterprise-grade managed support service to ensure that the requisite expertise is on hand day or night to act swiftly should the unexpected happen. Response times are based on severity - Critical (10 minutes), Standard (45 minutes), Low (90 minutes). This is subject to having a support contract in place. These response times apply to outside of normal business hours (including weekends) subject to a 24/7 support agreement being in place. You will also have an assigned technical account manager who will work with you on current and ongoing requirements. We provide 3 service offerings: Dedicated help desk (starting at £20 per user, per month), Shared service desk starting at £20 per user, per month) and Out of Hours service (starting at £2 per user, per month).

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification Limited
• ISO/IEC 27001 accreditation date: 11/01/2024
• What the ISO/IEC 27001 doesn’t cover: Nothing
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO9001

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Fighting climate change; We recognise that digitalisation has an important role to play in the transition to a climate-smart society, while IT companies such as Advania have a responsibility to help minimise the negative climate impact that the use of IT entails.; ; We focus on taking responsibility for our own operations as well as influencing Buyers on all call-off contracts under the framework to make more sustainable choices, for example moving away from the linear IT Hardware model of produce, use and dispose to a more circular approach including responsible reuse-and-recycle procedures at the end of the hardware lifecycle.; ; Carbon Emissions: We are committed to continuous reduction of our carbon footprint. Our Environmental Policy includes provisions around minimising our emissions by a smart approach to travel and printing, lowering the use of electricity, water, heating, and promoting climate change and sustainability charity/community work. We are aiming to reduce this by 5% over the next year and are committed to achieving Net Zero emissions by 2050.; ; Hybrid Working: We have implemented 80% working from home policy for all employees. Where needed/agreed with the Buyers, Advania resources will be working onsite.; ; Travel: We encourage staff to use technology wherever possible. Where travel to the client site is required, we will require all staff to consider alternative transport options and optimise car sharing.; ; Reducing IT waste: Our Equipment Recycling Policy ensures hardware devices like laptops and desktops are managed throughout their lifecycle. When devices are replaced, they are either transferred to our recycling centre or donated to local charities post data sanitisation.; ; Sustainability Training: Our proactive approach towards environmental stewardship incorporates training on sustainable practices at all operational levels. We actively raise staff awareness through online training on environmental impacts and sustainability benefits.

Pricing

• Price: £550 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@advania.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.