Impart Ltd

Bid Management as a Service (BMaaS) / Fully managed tender, grant and business case support services

Our BMaaS supports public sector organisations to win business through formal procurements and secure central government funding through grant applications. We operate across all public sectors, including local government, healthcare and emergency services, and can flex around customers’ in-house capacity/capabilities, managing the whole process or focusing on producing high-scoring/compelling responses.

Features

• Comprehensive and flexible approach to bid management
• Writing/reviewing successful tenders, grant/funding applications and business cases
• Bespoke templates to support the production of compliant/compelling responses
• Tailored project plan creation, including implementation/mobilisation plans
• Editing/review cycle, objectively analysing responses from an evaluator’s perspective
• Meeting facilitation and management (kick-offs, response interviews, peer reviews)
• Presentation development and practice, acting as a critical friend
• Best practice bid writing and selling training courses
• Extensive experience supporting public sector customers
• Exceptional win rate of 90+% (99% framework success rate)

Benefits

• Cost-effective – service utilised based on customers’ needs/requirements
• Proven processes, ensuring compliant, high-scoring and compelling responses
• Simplifies and improves response writing efficiency for subject-matter experts
• Increases win rate, minimising resource expended on unsuccessful bids
• Flexible, bespoke service to complement increasing/decreasing in-house demand/resources
• Secures existing/new contracts, improving job and financial stability
• Public sector expertise offering low-risk option with greater insight
• Improves and eases resource management and capacity planning
• Upskills in-house resources, providing long-term return on investment
• Ensures robust governance, compliance, overall management and adherence to timescales

£925 to £3,250 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@impart.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

653709086136200

Contact

Richard Tobias
03333448789
gcloud@impart.co.uk

Planning

• Planning service: Yes
• How the planning service works: Over recent years, many of our public sector customers have explored the benefits of migrating to cloud-based systems and Impart has supported them in a variety of planning phases, including business cases, investment papers, migration and in-life operational planning.; ; As part of tendering and grant applications, we often work with our customers’ Project Managers to develop and challenge implementation plans and ensure they are operationally and commercially robust and all risks have been identified/managed/mitigated. We do this for all customers, including those developing cloud-based solutions. ; ; For many public sector customers, we have helped them to develop mobilisation plans for the implementation of services, ensuring they comply with technical specifications and commissioners’ requirements. ; ; For example, we successfully developed a local authority’s multi-million pound grant application for the creation of cloud-based regional integrated care records. Through the development of an ITT specification, we supported a local council to plan the implementation of its community cloud system to create and deliver a common, shared ICT platform, serving public services in their region. We have also supported a public transportation service to successfully justify its investment and plan its migration from paper-based customer and stakeholder requirements capture and qualification to a cloud-based CRM system.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Training is one of the quickest and most cost-effective ways of improving an organisation’s business development and bid performance. We provide training in best practice consultative selling and bid writing, both of which help public sector organisations to maximise their chances of securing contracts and funding. ; ; Our in-house training courses align with our BMaaS. They are highly interactive and focus on bridging identified skills and knowledge gaps to ensure that subject matter experts, irrespective of sector, have the tools necessary to build strategic relationships and write compelling content for cloud opportunities. We have delivered training to over 1,700 delegates across every sector and consistently receive exceptional scored feedback, with delegates stating it was “Very useful and informative”, “Excellent and well worth attending” and “Of a high standard and well presented”. ; ; After delivering the initial programme, we can provide refresher courses on a quarterly, biannual or annual basis. Some organisations take our Best Practice Bid Writing training course when a new tender is released so the virtual team learn the process together, ensuring team cohesion and a unified vision. ; ; Our training courses can be tailored to an organisation’s specific requirements, no matter the sector or size.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Maintaining the highest level of quality assurance (QA) is a fundamental aspect of our fully managed tender and grant support services. Our obsessive attention to detail not only supports customers to produce high-scoring and compliant responses, but also provides QA at every stage. ; ; To provide QA throughout the production of tender/grant documents/responses, we:; ; • Run comprehensive kick-off meetings, which comprise a SWOT analysis of the organisation and the opportunity, the identification of responsibilities and accountabilities, and detailed timelines.; ; • Evaluate and provide feedback on the organisation’s draft responses at multiple review points, analysing them from an evaluator’s perspective to ensure specification requirements and evaluation criteria are addressed. ; ; • Undertake a final peer review (often including customers’ senior executives) of the response to provide assurance of its quality and that requirements have been met. ; ; • Use customer feedback to implement continuous improvements. We ensure we have met/exceeded customers’ requirements through performance measures, including our win rate, the quality scores achieved and feedback. ; ; • Undertake a lessons learnt review on project completion to further improve the quality of our tailored approach.; ; Our QA process leads to improved performance, evidenced through the increased win rate our customers achieve with our support.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: Our flexible service meets customers’ requirements and the demands of tender/grant applications, and has no constraints. ; ; We tailor our approach to each customer, providing capacity/capabilities to complement their in-house resources. Our flexible resource model and access to a pool of skilled resources means we are always able to support customer demand, all underpinned by our cost-effective BMaaS model. ; ; We have many public sector customers, including over 40 NHS Trusts and Councils. On a recent tender we helped a customer achieve 100% quality scores across multiple lots, and delivered a 15,000:1 return on investment to another.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We respond to questions within 4 working hours. ; ; Impart is committed to responding to any questions that our customers may have promptly. We are very flexible; if a client believes they may need support out of hours, Impart will provide a named on-call contact
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Support levels: Through our BMaaS model, Impart can support all aspects of the bid process. This means we are readily available to support customers, answer questions and offer guidance. We are available for calls and meetings as and when required and can work out of office hours to ensure deadlines are met without compromising on quality. ; ; Our BMaaS is charged at £925/day and our training is £3,250/day (for up to 15 attendees). All prices are exclusive of VAT and expenses.; ; We will provide every customer with a Technical Account Manager who will act as the primary point of contact and is responsible for ensuring that our quality assurance process is followed.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As an eco-conscious organisation, Impart is committed to minimising/reducing the total number of greenhouse gases it produces through its day-to-day operations and fully supports the UK Government’s Carbon Reduction Policy and their ambitions to achieve carbon net zero by 2050. ; ; Cloud services have an extremely low carbon footprint and, by adopting a cloud-first strategy, Impart has moved away from costly, inefficient legacy IT infrastructure, enabling the organisation to innovate and scale long-term. We actively promote the use of cloud-based tooling and technologies, including Microsoft Teams, to reduce travel and minimise carbon emissions, and facilitate quicker, more productive and collaborative meetings with stakeholders. As a result, environmental sustainability is integral to the delivery of our G-Cloud services, eliminating hardware, paper, printers and associated materials. ; ; Impart also works exclusively from offices owned by Bruntwood Group, a commercial property specialist who restores unloved buildings, to reduce waste and shape and deliver green city strategies. As a result, Impart fully supports the various sustainability projects underway at Bruntwood, who were the first property company in the UK to sign up to the UK Green Building Council, with a target to achieve carbon net zero by 2030. These sustainability initiatives include:; ; • Sending zero waste to landfill ; • Implementing end-to-end solutions for the supply and management of energy within multi-tenanted buildings; • Sustainable urban drainage systems; • Installing electric vehicle charging points and solar panels ; • Reducing power usage (e.g. through office lighting efficiency systems) and monitoring water usage using Automated Meter Readings ; ; We also work with our customers to help them further develop their own sustainability strategies, to achieve a net zero carbon footprint through their business processes and in the services they supply. This includes the development of formalised Carbon Reduction Plans and associated objectives and targets.

  Covid-19 recovery

  Impart is an SME service provider and, is therefore, acutely aware of the negative impacts of COVID-19 on smaller businesses/the UK economy. Consequently, we are committed to supporting the UK Government’s recovery efforts, to help businesses and communities manage and recover from the impacts of COVID-19 and to create employment, and re-training and return to work opportunities. ; ; In the context of COVID-19, Impart has invested significantly in the physical/mental health and wellbeing of its workforce, investing in an Employee Assistance Programme (EAP), providing access to health and wellbeing experts, including counselling sessions. The EAP also provides financial and legal assistance, and online tools and guidance. Employees are provided with additional equipment (e.g. monitors, keyboard and mouse, etc.) for home to support hybrid working and given a £130 budget to purchase items to further improve home working conditions and comfort. ; ; In partnership with Bruntwood Group (who owns, lets and manages outstanding buildings, workspace, innovation and science facilities), Impart has sought to encourage new entrants to the market; providing free of charge learning and development opportunities to start-ups as part of Tech Wednesday, a monthly meet-up for Leeds’ and Birmingham’s technological and entrepreneurial communities. Each month, a number of tech start-ups and individuals within the regions present and demo innovative projects for feedback and discussion. We also provide free of charge “best practice bidding” training workshops every fortnight which are available for any organisation to attend.; ; To further support the local communities in which we operate, Impart works closely with its customers to help identify local/national charitable causes and initiatives that support COVID-19 recovery. We also provide work placements for students who want to explore our services as a potential career path, and offer assistance to local charities with grant applications, increasing the extent of community support available.

  Tackling economic inequality

  As a Leeds-based consultancy firm, Impart recognises and understands the importance of tackling economic inequality and levelling up the UK. To support this, we strive to create employment opportunities and encourage economic growth and prosperity in deprived areas and industries with known skills shortages. ; ; Through our own activities and by influencing the actions of others, Impart helps new, small organisations in the UK to grow by providing bid and grant application support, consultancy and training services to SMBs and SMEs across multiple sectors. We help them adopt a more strategic, proactive and structured approach to their business development and commercial activity. We also provide procurement support to public sector organisations, helping them create an environment that is receptive to tenders that offer innovation and disruptive technologies; for example, producing outcome-based specifications that enable alternative approaches to be offered, and inviting innovative approaches to be proposed and developed. To further drive innovation and the greater use of disruptive technologies, including green technologies, we regularly engage with tech start-ups and individuals as part of Bruntwood Group’s Tech Wednesday; a monthly meet-up for Leeds’ and Birmingham’s technological and entrepreneurial community.; ; To support relevant sector-related skills growth, Impart aims to recruit its workforce from the local areas where we operate. Our inclusive and accessible recruitment practices provide equality of opportunity for disadvantaged and/or disabled people into employment. Where possible, we will also provide support to staff for educational attainment relevant to their role and future aspirations, including training schemes addressing skills gaps and resulting in recognised qualifications.; ; We’re currently in the process of developing a new community outreach programme that will seek to provide a range of institutions (e.g. schools and universities) with employment support, for example careers talks, curriculum support, literacy support, and volunteering, developing the skills of/increasing opportunities for the current/future workforce.

  Equal opportunity

  Impart is committed to breaking down barriers, eliminating discrimination and ensuring equal opportunities and access for all, regardless of their protected characteristics, including disabled people. Our Equality, Diversity and Inclusion Policy seeks to embed these values in our business practices across all areas of employment; including recruitment, training, career development and promotion. ; ; Our inclusive and accessible recruitment practices provide equality of opportunity for disabled people into employment. For example, by publishing job advertisements that avoid language which might deter people with disabilities from applying, we will help secure more jobs for disabled people in the workforce. We will also provide reasonable adjustments and additional support for employees with physical, sensory and hidden disabilities, such as purchasing specialist equipment including supportive chairs and standing desks. ; ; To continually identify and tackle inequality in employment, skills and pay, we monitor our workforce to ensure that it proportionately reflects the diversity of the communities in which we operate, at every level. For example, in 2022 approximately 43% of Impart’s workforce was female and is now 60% in Q1 2024, and we undertake regular equal pay audits. We also have measures to support in-work progression and staff to move into higher paid work by developing new skills relevant to their role and future aspirations (in 2022 we created a Team Leader role and in 2024 introduced Associate Director and General Manager roles). Every employee has an individual Personal Development Plan tailored to their career development aspirations and we report against agreed metrics on a monthly basis. ; ; Impart works with its supply chain partners (both upstream and downstream) to mitigate and manage modern slavery risks through policy, governance and procurement practices. Our own pre-employment checks include appropriate due diligence activities to identify, assess, monitor and mitigate the risks of modern slavery in the delivery of services.

  Wellbeing

  At Impart, health and wellbeing are more than just enablers of employee engagement and organisational performance. We recognise that promoting awareness of/supporting health and wellbeing in the workplace and wider community can make a real difference to employees’ lives, the economy and society. We are therefore fully committed to embedding health and wellbeing in the organisation’s culture and service delivery. ; ; We invest heavily in employees’ physical and mental health and wellbeing, which is supported by our new corporate wellbeing strategy and its main aims; to provide tailored holistic support to meet individual needs and preferences. Our strategy is continually informed by staff feedback, with 100% of Impart’s employees taking part in the organisation’s bi-annual wellbeing survey, which allows us to measure ongoing staff engagement and adapt to any changes in results. This has been enhanced by the introduction of a company-wide Employee Assistance Programme, Staff Handbook, and a new benefit in which employees can buy/sell and accrue holidays (based on service length).; ; Impart works exclusively from offices owned by Bruntwood Group, a commercial property specialist who aims to enhance productivity and wellbeing for the building’s working community as well as foster a welcoming, collaborative environment. They host wellbeing focused events including community walks, yoga classes, lunch and learns, Sketch Club and financial planning surgeries. ; ; To further raise awareness and influence our staff, customers, and communities, we work with other organisations to co-design/create new wellbeing strategies, identifying potential partnering/collaborating and volunteering opportunities. For example, we worked with a leading manufacturer and distributer to develop a new wellbeing initiative whereby they would help fund, develop and implement culturally competent COVID-19 education and prevention campaigns with local BAME and faith communities. By engaging with different parts of the community, to inform decisions, strategy and projects, we aim to build strong and integrated relationships.

Pricing

• Price: £925 to £3,250 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@impart.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.