NAK Consulting Services Ltd

Microsoft Azure Managed Service - Onboard

Fully Managed Service (up to OS level) for Azure Virtual Machines, Azure Virtual Networks and Azure Firewalls

Features

• Management of Azure Resources
• FinOps Review
• Operating System Patching
• Backup Management
• Microsoft Azure SQL Database Administration

Benefits

• Minimal input from your IT team to manage Azure resources
• FinOps actively tracks and reduces your Azure consumption charges
• OS patched up to date, saving your IT team OOH

£100 to £200 a virtual machine a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.howes@nak.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

653725827157079

Contact

Richard Howes
08450 230 286
richard.howes@nak.co.uk

Planning

• Planning service: Yes
• How the planning service works: NAK will perform an ITIL aligned Service Transition process as part of the onboarding.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: NAK will perform an ITIL aligned Service Transition process as part of the onboarding.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: NAK offer support services for Microsoft Azure. The Onboard service provides support for Azure environments including virtual machine support, backup and patching services. Further details available in the Service Description document.

Service scope

• Service constraints: Operating System Patching, Backup Management and Microsoft/Azure SQL Database Administration are optional extras.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: P1 (Critical Business Impact) – 15 minutes P2 (Moderate Business Impact) – 1 hour P3 (Minimum Business Impact) – 24 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Relay of Azure Support Requests to Microsoft - Response SLA: P1 (Critical Business Impact) – 15 minutes P2 (Moderate Business Impact) – 1 hour P3 (Minimum Business Impact) – 24 hours Relay of Quota Increase Requests to Microsoft - Response SLA: 8 hours Creation of Azure Reservations and Azure Savings Plans: - Response SLA of two business days - Resolution SLA of two business days (once buyer has provided all required information)

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft Azure

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QAS International
• ISO/IEC 27001 accreditation date: 27/01/2024
• What the ISO/IEC 27001 doesn’t cover: NAK's lab environment
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  Buyers who procure Microsoft Azure Managed Services support the economic growth of NAK Consulting Services as an SME, resulting in the creation of new jobs and distribution of new skills.

Pricing

• Price: £100 to £200 a virtual machine a month
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.howes@nak.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.