The Virtual Forge

Mobility Analytics and Electric Vehicle Suitability - CleanCar

CleanCar takes the guesswork out of switching to electric vehicles. We use a smartphone app to record around 14 days of driving to prove the benefits of switching to an electric vehicle. The system is perfect for businesses, employees or local authority residents.

Features

• Electric Vehicles
• Electric Vehicle Charging
• Charging Infrastructure
• Sustainable Transport
• Data Analytics
• GPS User Profiling
• Smartphone App
• Independent Total Cost of Ownership Analysis
• Residents Application

Benefits

• Increase Uptake of Electric Vehicles
• Charge Point Infrastructure Planning
• Residents Smartphone Application
• Electric Vehicle Planning
• GPS Data Analytics
• Consumer Offering

£7 a user

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at connect@thevirtualforge.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

653849267257875

Contact

The Virtual Forge
+44 (0) 207 078 8855
connect@thevirtualforge.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: AWS, GPS, Telematics Systems, Traffic Data, MAAS
• Cloud deployment model: Public cloud
• Service constraints: Service designed around client requirements, uptime is guaranteed at 99% allowing time for maintenance or unplanned outages. Support is limited to P1 critical issues out of hours only. In hours support 9am to 5pm Monday to Friday
• System requirements:
  • Latest version of Chrome
  • Latest version of IE
  • Latest version of Safari
  • Latest version of Firefox
  • IOS or Android for the App

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support response times P1 - Critical - 2 hours P2 - High - 4 hours P3 - Medium - 8 hours P4 - Low - 24 hours UK hours 8am - 9pm. Out of hours support for P1 only.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Priority levels set out below. Clients can opt to have support out of hours for premium level, however this is for P1 only. Priority 1 / Urgent Service down; unusable by all parties, Priority 2 / High Major problem; system is functioning but severely affecting all parties. Priority 2 problems may be fixed with a workaround. If a workaround is provided, the priority level may be downgraded to Priority 3. Priority 3 / Medium Minor problem; system is functioning and workaround is available. One or some parties affected, Priority 3 parties may be resolved with a fix or workaround. Priority 4 / Low Minor problem; system functioning or only issue affecting one party. General questions or queries relating to the service or new products.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Online documentation and email support. Any issues are raised via our Helpdesk
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: A report is downloadable by users when they finish using the system, this can also be sent via email.
• End-of-contract process: The user will return their GPS device and receive a report of usage.

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: Yes
• What users can and can't do using the API: We provide an API that allows us to analyse external telemetry data
• API documentation: No
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: The system can be tailored with branding, also a stand-alone version can be set up to ring-fence data from other users. We can do all the customisation in house

Scaling

• Independence of resources: Each user has an independent device which has no effect on other users. The AWS portal hosting is scalable to meet the requirements of large traffic demand. Auto-scaling in place for further instances if pre-agreed thresholds are exceeded.

Analytics

• Service usage metrics: Yes
• Metrics types: Users can view journeys that are logged by the GPS device on their personal portal.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data is viewable on the CleanCar portal. A PDF can be exported at any point, and they are manually sent a fully usage report at the end of their trial period.
• Data export formats: Other
• Other data export formats:
  • PDF
  • Power BI
  • Power Point
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Use infrastructure assuring 99.9% uptime
• Approach to resilience: We make extensive use of AWS's native resiliency and redundancy capabilities through leveraging multiple Availability Zones through load balancers for servers and (where possible) distributed databases or read replicas. This is further supported by 'warm' backup regions in case of a disaster recovery scenario. Details of Amazon SLA's can be found here; https://aws.amazon.com/compute/sla/
• Outage reporting: Public dashboard Email alerts Text messages

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Username and password. Resets only available directly to user via their email.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 21/12/2021
• What the ISO/IEC 27001 doesn’t cover: -
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Company Information Security Policy must be signed by all employees, and is updated regularly. CTO – The company’s Chief Technology Officer is responsible for corporate-wide IS system planning, implementation, and execution. Information Security Manager – The IS Manager is responsible for the company-wide datacenter and network infrastructures. DevOps Engineers – The DevOps Engineers are responsible for all enterprise business systems. Internal Users -- All members of the the company User Community are required to familiarise themselves with the policies outlined in the The Company Employee and Contractor IS Policies document.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Changes are managed via the change control process to ensure projects remain within approved constraints. Change proposals are agreed with the client, completed by the individual who identifies the need for a change, then submitted to us. The project team then assesses the impact of the change. The request is submitted to the change control board with the project team's findings to be reviewed. If the change is approved, all project documentation must be updated and the change must be communicated to all stakeholders. Some changes may also require re-alignment of the project costs, schedule, or scope.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Threats are monitored using an IDS provided by AWS along with the standard protection offered by AWS. Patches are routinely applied with urgent hotfixes applied the same day as a threat is identified. Threat information is monitored from AWS and industry leading security boards and alert feeds.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: This is managed by AWS on our behalf.
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents are managed via a ticketing system. Information and FAQs are available via the ticketing system to help with common issues. Canned responses are prepared for common issues. Users report incidents via email or through ticket portal. Responses are given according to pre-defined SLAs. RCAs are available for critical issues. Ticket reports are available at client request.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fighting climate change The Virtual Forge are committed to ● Complying and keeping up to date with environmental legislation ● Preventing pollution ● Continually working to reduce our environmental impacts – minimising waste produced, minimising our energy use, training staff and encouraging greener transport options Specific areas where we are working to reduce our environmental footprint: ● Working with our staff and building users to make all of the building’s operations as environmentally friendly as we can, heating and lighting our premises efficiently ● Investigating how much waste we generate, using segregation to enable higher rates of recycling ● Looking at how people travel to and from our site: encouraging public transport and cycling ● Looking at what we buy – sourcing goods with low environmental impact and working with local suppliers wherever possible

  Equal opportunity

  Equal opportunity The Virtual Forge Limited is committed to achieving a working environment which provides equality of opportunity and freedom from unlawful discrimination on the grounds of race, sex, pregnancy and maternity, marital or civil partnership status, gender reassignment, disability, religion or beliefs, age or sexual orientation.

  Wellbeing

  Health and wellbeing initiatives run throughout the year encouraging the wider VF family & friends to get involved.

Pricing

• Price: £7 a user
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We can provide a free trial of the system, with all features apart from the full backend reporting. The free trial gives a perfect understanding of what the system does and if it is fit for purpose.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at connect@thevirtualforge.com. Tell them what format you need. It will help if you say what assistive technology you use.