Network Utilities (Systems) Ltd

Bitdefender GravityZone - Security for Email

Multi-layered, cloud-based email security. GravityZone Email Security protects all email service providers and supports hybrid environments using Exchange on-premise, Microsoft365, Exchange Online, or Gmail.

Features

• Protect networks against targeted email attacks
• Combines pattern message attributes and characteristic matching with algorithmic analysis
• Almost no false positives
• Multi-Layer Scanning
• Detects all forms of malware and spam, including zero-day variants.
• Deep Analysis & Inspection
• Customise how mail flows in and out of the organisation
• Rules to deliver, quarantine, re-route, notify or reject the email.
• 100% cloud-based
• Uses multiple AV engines, including static sandboxing

Benefits

• Single dashboard for management of entire email security
• Highly competitive pricing to other similar services
• Rapidly secure and manage email security policy
• Safeguard outbound messages
• Protect users in real time
• Gain insights with advanced behavioural analysis
• Full mail flow control

£2.98 a unit a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@netutils.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

654296639313944

Contact

David Bundock
02087833800
frameworks@netutils.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Bitdefender GravityZone ; Bitdefender GravityZone is a cloud-based solution that helps businesses protect physical workstations against various cyber threats including data breaches, ransomware, phishing and more. Key features include patch management, mobile support, antivirus protection, and native device encryption.
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Change MX records to re-route inbound email through Cloud servers.
  • Configure smart hosts to re-route outbound email through Cloud servers.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Email and online ticketing is responded to within 4 hours Monday-Friday, no response over the weekend. Urgent matters over the weekend should be raised via the phone number provided.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: We provide 24/7/365 support on all products and services we provide. Account Managers are aligned to all accounts acting as a single liaison point. At any point throughout the support process we are able to liaise directly with the vendor to escalate resolution of the issue. All support costs are included in the monthly or annual price service fee.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Implementation and onboarding can be included as part of our managed service. This will include training of administrators in the use of the service. Additional end user training can be purchased but is generally unnecessary.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Log data is available for download on demand throughout - and at the end - of the contract period
• End-of-contract process: Service will cease and all logs can be downloaded

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No differences
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Our solution is 100% cloud-based and easy to deploy. Our policy engine uses multiple AV engines, including static sandboxing of file attachments, and offers a full analysis of inbound and outbound email analysis using unlimited keyword lists.; ; All policies, reports, threats, end user deployment etc. is managed through the cloud administration portal.
• Accessibility standards: None or don’t know
• Description of accessibility: Administrators can only access the platform via login and password with Multi-Factor Authentication.
• Accessibility testing: None as far as we're aware
• API: Yes
• What users can and can't do using the API: A full RESTful API is available. Full documentation can be provided on request.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Administrators can configure an extensive set or rules and policies for each individual service within the platform based on a large number of conditions, matches and actions.

Scaling

• Independence of resources: The platform leverages a scalable cloud-based architecture. This allows the system to efficiently handle varying loads without performance degradation. Additionally, the service uses load balancing and resource allocation techniques to distribute traffic evenly across servers, ensuring consistent service quality. Furthermore, proactive monitoring and optimization help maintain stability and reliability, providing uninterrupted email security for all users.

Analytics

• Service usage metrics: Yes
• Metrics types: Provides comprehensive email security metrics including threat detection for spam, phishing, and malware; email volume monitoring; quarantine reports; spam and phishing detection; delivery metrics such as emails delivered, delayed, and bounce rates; policy enforcement insights; user reports; historical data for trend analysis; and advanced analytics for understanding threat patterns and overall email security. These metrics can be accessed through the management console to customize reports and view real-time data.
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Bitdefender

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: All data is stored in public cloud with robust security and protection measures in place.
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Administrators access their data through the analytics tab of the user interface
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: Other
• Other data import formats: None

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: All services are covered by a comprehensive SLA offering 99.9% availability. A copy of the Master Services Agreement that includes the SLA can be viewed at https://www.bitdefender.com/business/support/en/71263-88542-gravityzone-cloud-uptime-sla.html
• Approach to resilience: Bitdefender use tier 1 datacentres across all its locations and resilience is embedded in every layer of the infrastructure, as well as within the database and application layers. Full information is available on request
• Outage reporting: Service Status is available within the web portal. In the event of an outage email alerts are also provided.

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: The user will authenticate by Email address - It is highly recommend that MFA is enabled on the account. This is supported and mandated through the management interface.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International
• ISO/IEC 27001 accreditation date: 08/04/2013
• What the ISO/IEC 27001 doesn’t cover: All areas of information security are covered in the ISO27001, the Information Security Manual can be provided for review if necessary.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All policies are in line with ISO27001; Access control policy; Network access control policy; Anti-piracy policy; Backup policy; Data protection policy; Data security - storage; Data security - disposal; Data security - use of personal data; Data security - it security; Data breach notification policy; E-mail & internet acceptable usage policy; Laptop policy – security; Network systems monitoring policy; Password policy; Remote access and mobile computing policy; Usb memory sticks usage policy; Virus protection policy; ; Policies are formally reviewed at least twice a year with monthly information security management meetings held to review their ongoing suitability and staff adherence to. We record any non-conformances centrally in a register and address directly with staff.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The organisation defines and maintains configuration and change management of the customers estate. Changes to systems are communicated to all stakeholders with any impactful changes requiring authority from the customer administrator. All changes are undertaken to ITIL standards with both the directly impacted resource and the wider estate tracked both during and post implementation. The change management process accommodates urgent changes, standard changes, and routinely occurring preapproved changes. The specific change process is made available via the service agreement.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate a full 24/7/365 security operations centre which collects, aggregates, and normalises log data from hundreds of sources for AI enabled analysis using an analytics platform, SIEM, threat intelligence, and individuals. Our service identifies threat-like behaviour in your ours and our customers systems such as impossible logins, multi-factor bypass, coordinated attacks, and rogue agents. The service identifies unpatched and vulnerable services not identified by the 7 day patch and update cycle undertaken within the routine maintenance policy. We also operate a patch and asset management solution that automate patch identification and delivery.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We operate a full 24/7/365 security operations centre which collects, aggregates, and normalises log data from hundreds of sources for AI enabled analysis using an analytics platform, SIEM, threat intelligence, and individuals. Our service identifies threat-like behaviour in your ours and our customers systems such as impossible logins, multi-factor bypass, coordinated attacks, and rogue agents. When an escalated incident requires remediation, our SOC experts are available to provide remediation assistance and advice identifying the threat and removing the risk. Our internal SLA is a maximum 30 minute response time for critical alerts.
• Incident management type: Supplier-defined controls
• Incident management approach: All company systems and client services are monitored for availability (and degradation e.g. high CPU or disk space usage). There is also a remote SOC/ SIEM service used for internal monitoring. These are in operation 24/7/365 underpinned by the 24 hour support desk, manned by experienced, accredited technical staff with access to vendor escalation if necessary. Any incidents are logged in our call management system and become part of our incident management process. Based on our priority/ response time/ escalation matrix and ensures that the correct resource is allocated to speedy technical resolution and timely, regular communication with all stakeholders.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Wellbeing

  Fighting climate change

  Using Bitdefender GravityZone for email may not directly combat climate change. However, it can contribute indirectly by providing advanced security and management for email systems that may help organisations reduce their overall environmental impact in a few ways:; ; Reducing Energy Consumption: GravityZone's efficient cloud-based infrastructure can help organizations manage their email security without relying on extensive on-premises hardware, which can consume significant energy.; Optimising Network Resources: By filtering out spam and other unwanted emails, GravityZone can reduce the amount of data transmitted across networks. This reduction in network traffic can lead to lower energy consumption and emissions.; Supporting Remote Work: Advanced email security helps enable remote work by providing secure access to company email systems from anywhere. This can reduce the need for employees to commute to the office, thereby lowering carbon emissions.; Promoting Efficient Operations: Enhanced security can prevent disruptions caused by email-based threats like phishing and malware attacks. Keeping systems running smoothly can help organizations maintain efficient operations and avoid unnecessary resource use.; Overall, while email security solutions like Bitdefender GravityZone are not a direct method of combating climate change, they can support broader organisational efforts to reduce energy consumption and carbon emissions.

  Wellbeing

  Bitdefender GravityZone for Email contributes to well-being by providing secure, efficient email management that reduces stress from cyber threats, enabling smoother work operations.

Pricing

• Price: £2.98 a unit a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free trial includes access to all features and functionality for a period of 30 days
• Link to free trial: Free trial provided after tenant has been set up as each tenant is unique

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@netutils.com. Tell them what format you need. It will help if you say what assistive technology you use.