Circle Interactive

Drupal Support

Circle Interactive are acknowledged experts in Drupal. We enable organizations to deploy cloud based Drupal systems through expert consultancy, and support, providing high-quality, secure systems that meet your specific requirements. We offer feature development, secure hosting / maintenance, security testing and data migration services.

Features

• Flexible content management system
• Highly configurable, customisable fields, entities and workflow automation
• Content management, service delivery, operations
• Granular security / access control
• Online event management, registration and tracking
• Data Analysis with real time reporting and powerful dashboards
• Easily connect and migrate data from various systems

Benefits

• Fully managed service with expert consultancy and support
• Highly configurable for structures that meet your data reporting requirements
• Track and report on service delivery more efficiently
• Automate tasks to free up staff time
• Gain insights into operations with clear reporting
• Integrate with Open Data sources for improved decision making
• Integrate with other systems through powerful API

£720 to £1,050 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@circle-interactive.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

654307441896980

Contact

David Moreton
01179096967
enquiries@circle-interactive.co.uk

Planning

• Planning service: Yes
• How the planning service works: We provide a planning service that covers service design, data migration configuration and training. We'll provide support to users and have a library of resources, guides and documentation available. In cases where the configuration takes the system beyond normal usage, we'll provide bespoke documentation and remote training will be recorded for those who cannot attend a session or new starters in future.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • CiviCRM
  • Drupal

Training

• Training service provided: Yes
• How the training service works: We provide training to help our clients get the most out of the services we deliver. This includes resources on our client portal, documentation of your instance and trainer led sessions to help your team feel confident to use all the features they need to. We'll record these sessions and make them available to you so that new members can get up to speed quickly
• Training is tied to specific services: Yes
• Services the training service works with:
  • CiviCRM
  • Drupal

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We provide an onboarding service that covers service design, data migration configuration and training. We'll provide support to users and have a library of resources, guides and documentation available. In cases where the configuration takes the system beyond normal usage, we'll provide bespoke documentation and remote training will be recorded for those who cannot attend a session or new starters in future.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • CiviCRM
  • Drupal

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We'll work with you to define your desired outcomes and produce test scenarios around these. We can then help you run these tests to ensure that the service performs to your requirements and through simulating load we can ensure that the service will perform with acceptable limits at expected loads.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Your users will have access to our Jira Service Management support desk where we'll deal with any problems you have and help you use the system effectively.

Service scope

• Service constraints: Onsite support is only available by special arrangement and at additional cost. ; Phone /video call support is only available during normal UK office hours.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: No cover at weekends unless by prior arrangement
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We provide 3 levels of support: Level 1 (critical) - response within 2 workign hours and resolution within 8 working hours Level 2 (serious) - response within 2 working hours and resolution within 16 working hours Level 3 (non-disruptive) - response within 8 working hours and resolution within 24 working hours There is no difference in cost and all support is provided through Jira ticketed support desk and assigned to the most appropriate person. In the case of less urgent requests and requests for training or changes, these will be picked up by your account manager and discussed in more depth there.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: UKAS
• ISO/IEC 27001 accreditation date: 12/04/2018
• What the ISO/IEC 27001 doesn’t cover: Nothing - our entire operation is covered
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Circle is committed to fighting Climate Change and strives to contribute to a sustainable future. We try to minimise our carbon footprint at every opportunity. We recognise that our operations have an effect on the local, regional and global environment and that we have a responsibility to minimise this. We do this by flexibly working in a virtual business structure, centred around Bristol Council’s Create Centre which has an Energy Service Team and has recently saved 35 tonnes of CO2 per annum. We try to avoid excess travel and encourage lift sharing and choosing the most environmental way of travelling. We chose low energy appliances where possible. We choose Data Centres that have a commitment to cleaner, sustainable cloud computing and aim to have efficient UX experience in our designs which leads to less carbon footprint per page visited. We aim to: use recycled stationary minimising its impact on the earth. We try to avoid printing wherever possible but any waste paper is shredded and recycled. Our food waste and other waste is recycled by Bristol Council. We re-use products that we need to buy for marketing. We donate unwanted items for re-use by others and try to buy used furniture that is high quality. We follow our Equipment Disposal and Reuse policy and where possible we repair. Full details of our Environmental Policy are available on request.

  Covid-19 recovery

  Critical work is being done by our clients that we support to aid in the recovery of communities from the impact Covid19. This includes helping build systems that support operations. We continue to support remote and hybrid working to ensure employee safety and wellbeing. We maintain good Hygiene standards. Our work environment and shared spaces including kitchens are cleaned daily.

  Tackling economic inequality

  We have an Anti-Modern Slavery Policy in place. We aim to source products from suppliers that adhere to fair labour practices and environmental standards and we are proud to be a Living Wage Employer. We write and contribute code back to the Open Source community and we are a Gold Partner and Contributor to CiviCRM. This enables other Third Sector and Public Sector organisations to gain from the work we have done, building stronger CRM and CMS systems for everyone. We contribute to Code Sprints and our developers contribute back to the community solving wider technical problems in the public forums and write up solutions that we share back. We join and host Civi Meet Ups that encourage sharing of good practice with other agencies and third sector organisations. We re-use code to make systems more affordable. We work on Innovative products that help tackle inequality by making expensive licenced data visualisation products available to the Third Sector that are servicing communities enabling them to target resources and identify need. We support many organisations that deliver services that have an impact on Social Value including CVS’s. We deliver training Webinars offering resources that are free. Developing Talent We develop new talent and work with Students from Universities to train and grow them in a work environment. This creates employment in a sector that has shortages, software developers. Accessibility We ensure that our outputs have been built and tested for accessibility. Our office is accessible to all.

  Equal opportunity

  We are an equal opportunities employer and are committed to promoting equality, diversity and inclusion in all aspects of the business. The Company fully recognises the benefits of a diverse workforce and is committed to the elimination of all forms of treatment that amount to unlawful or unfair discrimination and/or harassment and arises from the ‘protected characteristics’ (as defined by the Equality Act 2010) of individuals who are employees or workers. We follow our Equal Opportuinities Policy, we collect information on the composition of our workforce. We work with UWE to actively encourage equal opportunity in the workforce, including increasing recruitment of women developers. We ensure learning takes place for all staff offering one day a month of learning time.

  Wellbeing

  We offer opportunities for ongoing professional development and skills training to support career growth and job satisfaction.. We offer flexible working arrangements to all our staff and the choice to work from home. We have staff happiness as one of our objectives. All our staff have the opportunity to benefit from two days volunteering at a Charity or orgainsation who is doing good of their choice. We have worked with Mind to deliver Mental Health Wellbeing, as well as Psychologist led sessions on difficult conversations and empathy. We value being together and spending time with each other in person and remotely. We have our own radio station, chat channels and we enjoy days together as a whole team every month to help us stay connected. We have one to one wellbeing catch ups regularly. We value the wider communities that we are part of, we offer open door sessions to support Third Sector organisations and other users of CiviCRM in our CiviMeet Ups.

Pricing

• Price: £720 to £1,050 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@circle-interactive.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.