KENT MSP LTD

Kaseya 365 Datto RMM Managed Endpoint

Kaseya 365 Datto RMM Managed Endpoint delivers centralized monitoring, automated maintenance, security management, and remediation for devices. It streamlines IT operations with real‑time visibility, patching, alerting, and remote support to keep endpoints secure, compliant, and performing reliably across distributed environments.

Features

• Automated device monitoring with real‑time alerts and performance insights
• Patch management engine for OS and third‑party software updates
• Security and compliance controls including antivirus, policies, and remediation workflows
• Remote access and scripting tools for rapid troubleshooting and automation

Benefits

• Reduces manual workload through automation and proactive maintenance
• Improves security posture with consistent patching and policy enforcement
• Minimizes downtime through fast detection and remote remediation
• Scales easily to support growing or distributed endpoint environments

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james.howe@kentmsp.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

654369850601608

Contact

James Howe
01233 553010
james.howe@kentmsp.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
  • Education
  • Adult Social Care
  • Children's Social Care
  • Other
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: This service operates as a cloud‑hosted platform with centrally managed updates, meaning version changes and monthly releases may require operational awareness. It depends on a lightweight device agent, with limited functionality on hardware that only supports SNMP. Automatic maintenance windows, including firmware upgrades and nightly network optimizations, may affect availability depending on configuration.
• System requirements:
  • Supported operating systems on protected machines
  • Sufficient local resources (RAM/CPU/Storage) for the Kaseya Datto RMM agent
  • Stable internet connectivity
  • Firewall rules allowing outbound connection to Kaseya
  • Adjusted antivirus configuration

User support

• Email or online ticketing support: Yes
• Support response times: We provide a Service Desk Monday - Friday, 8am - 5pm. Ticket response is within 4 hours on average. First time fix within 1 hour.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard Support (Included as default); Availability:; Business hours: Monday–Friday, 09:00–17:00 UK time; Channels: Email, ticketing via Autotask, and telephone; Response Times:; P1 – Critical outage: Response within 1 hour; P2 – Major service impact: Response within 4 hours; P3 – Minor issue / general request: Response within 1 business day; ; Service Coverage:; Incident resolution; Service requests; Backup monitoring (if applicable); Account and usage assistance; Platform guidance and workflow support; ; Cost:; Included at no additional charge with all subscriptions.; ; Enhanced Support (Premium SLA); Designed for customers requiring faster SLAs and extended hours.; Availability:; Extended hours: Monday–Sunday, 08:00–20:00 UK time; Channels: Email, ticketing, telephone, and optional Microsoft Teams messaging; Response Times:; P1: Response within 30 minutes; P2: Response within 1 hour; P3: Response within 4 hours; ; Additional Features:; Proactive monitoring; Monthly service review; Priority queueing; Optional security and configuration tuning support (if applicable); ; Cost:; £250 per month per customer organisation; (Can be tailored for multi‑site or high‑volume customers.)
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users are supported from the outset through a combination of online resources, documentation, and implementation assistance. Datto RMM provides extensive online training, including video tutorials covering fundamentals, components, policies, monitors, security management, and reporting. The platform includes structured onboarding guidance, setup walkthroughs, and “Getting Started” resources within the product’s help centre.; Datto offers implementation support to help reduce deployment effort and guide new users through setup, configuration, and best‑practice adoption. Users can also access a large library of documentation, including setup guides, best‑practice content, troubleshooting resources, and detailed technical articles through the Datto Knowledge Base.; Additional support includes on‑demand webinars, expert‑led sessions, and technical resources to help users build confidence and accelerate adoption. Direct‑to‑tech support is available for personalised assistance throughout onboarding and beyond.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can extract their data before the contract ends using built‑in reporting and export functions. Datto RMM provides a wide range of report and data export tools, allowing users to download device, monitoring, audit, and configuration data in CSV or PDF formats. Reports and exports can be generated from the Reports interface and downloaded directly from the platform.; Users are encouraged to generate and securely store required exports before contract termination, as post‑termination support or access may be limited.
• End-of-contract process: Included in the contract price:; We disable the customer tenant to stop services and prevent further login. During an agreed off-boarding window we support the buyer to recover or export data using Kaseya Datto RMM reporting functions (including web recovery where applicable). If requested (or contractually required), we then delete the tenant. Deleting a tenant is irreversible and results in deletion of users, unregistration of machines, stopping services, and deletion of service-related data.; ; Additional costs:; If a tenant is disabled for data preservation beyond contract end, billing may continue while data is retained.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: EN 301 549
• Description of service interface: The service provides a cloud‑based web interface for managing endpoints, accessible through any modern browser. Users can configure sites, devices, policies, monitoring, patching, and automation from centralized dashboards. The interface displays version updates, release notes, guided walkthroughs, and learning resources to streamline onboarding. Device interaction occurs through a lightweight agent that reports status and enables remote actions.
• Accessibility standards: EN 301 549
• Accessibility testing: The interface has been tested with major assistive technologies, including:; JAWS 2022 (screen reader); Dragon NaturallySpeaking 15 (speech-to-text and voice control); ZoomText 2022 (magnification and visual assistance)
• API: No
• Customisation available: Yes
• Description of customisation: Users can customise the service extensively through the Datto RMM cloud interface. Customisable elements include policies such as monitoring, patch management, software management, Windows Update, maintenance, and endpoint security, all of which can be tailored in scope, targets, and behaviour. Automation can also be customised using jobs and components, including installers, scripts, and monitoring tools, with additional options available through the ComStore. Users may create custom scripts in supported scripting languages and leverage agent variables and user‑defined fields to personalise operations further.; Customisation is performed through browser‑based dashboards where users create or edit policies, configure automation workflows, deploy components, and design custom monitoring rules. Filters and groups can also be defined to target specific device sets for tailored automation or monitoring.

Scaling

• Independence of resources: Datto RMM is delivered as a cloud‑managed platform with no customer‑hosted infrastructure, ensuring resources scale independently of individual user demand. The service is architected for high availability and performance, with Datto advertising 99.99% availability, reducing the risk that one customer’s usage affects another. Centralized cloud orchestration manages updates, workloads, and resource allocation, preventing contention and ensuring consistent service levels for all users.

Analytics

• Service usage metrics: Yes
• Metrics types: 1. Usage Metrics; Usage reports provide detailed consumption metrics including:; Current deployment of Datto RMM agents, security, and protection services; Usage distribution across child tenants; Period summaries showing start/end usage and differences; Day‑by‑day usage showing daily agents changes; These can be exported in CSV or HTML formats.; ; 2. Software Patching Metrics; Software Patching monitoring provides:; Success/failure rates; Job duration times; “In progress” job reporting; ; 3. Software & Job Metrics; Metrics include:; Job utilisation trends
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Kaseya

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users export their data by downloading it from the Kaseya Datto RMM console. They can use the Web Console to download reports directly. Entire archives of installed and deployed software can also be downloaded or deleted during off‑boarding.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: All original native file formats
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: All original native file formats

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Kaseya Datto RMM operates on a highly available, globally distributed cloud platform with 99.9% uptime. We recognise this SLA and reflect it in our offering. If they SLA drops below 99.9%, we would credit a proportion of the percentage to further billing.
• Approach to resilience: Kaseya Datto RMM is architected to ensure continuity, withstand disruption, and maintain service delivery even during outages or cyberattacks. Its resilience comes from a combination of multi‑tenant cloud infrastructure, integrated disaster recovery, immutable backups, and automated failover capabilities.; Further information is available on request.
• Outage reporting: Kaseya reports outages through a Partner‑only Data Center Status dashboard and email notifications for maintenance and service advisories. There is no publicly accessible outage dashboard and no official outage‑specific API. Operational alerts are also available within the Kaseya Datto RMM console for tenant‑level issues.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: We restrict access through role‑based permissions, least‑privilege user roles, and mandatory two‑factor authentication for administrators. User accounts can be limited, disabled, or assigned read‑only or operational roles via the Management Portal. Access to management interfaces can also be restricted at the tenant level, and SSO integration provides centralised identity control. MFA setup, role assignment, and brute‑force protection further secure support channels and administrative access.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We ensure policies are followed via mandatory technical controls, training, periodic audits/reviews, evidence capture, exception management with risk acceptance and expiry, and KPI/KRI reporting to leadership.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We maintain documented security policies covering risk, access control, asset/data management, vulnerability/patching, logging/monitoring, incident response, continuity, supplier security, and change management. Governance is led by an executive sponsor and an Information Security Lead who maintains the risk register and reports KPIs/KRIs. Policy adherence is enforced via technical controls (MFA, RBAC, logging), training, periodic reviews (access and patch compliance), and exception management with time-bound risk acceptance.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We run a risk-based vulnerability management process aligned to UK NCSC guidance: maintain an asset inventory, scan regularly, triage and prioritise findings, ensure senior ownership of exceptions, and verify remediation. We prioritise vulnerabilities with evidence of active exploitation using CISA’s Known Exploited Vulnerabilities (KEV) catalogue, alongside CVE/NVD severity and vendor advisories. We apply an “update by default” approach and patch as soon as possible, with target timelines of 24–72 hours.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use layered protective monitoring with automated alerts and analyst triage. We monitor security‑relevant events (logins/admin actions, configuration changes, endpoint/backup alerts) and use runbooks to spot indicators of compromise such as anomalous access, repeated failures, suspicious privilege changes, or tampering patterns. When a potential compromise is detected, we validate and scope it, preserve evidence, and contain risk (e.g., disable accounts, revoke tokens/keys, isolate affected endpoints) before eradication and recovery from known‑good backups. Response targets: P1 15–60 mins, P2 ≤4 hours, P3 ≤1 business day, P4 2–5 business days.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We follow a documented incident management process with predefined runbooks for common events such as service disruption, access issues, failed backups, or suspected compromise. Users can report incidents through our support portal, email, or by phone, where each case is logged and triaged by severity. For any confirmed incident, we provide an incident report outlining impact, timeline, actions taken, and remediation steps. Post‑incident reviews ensure improvements are implemented.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: The full service is available for trial for up to 30 days at no cost.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 15%
• Between £250,000 and £500,000: 15%
• Between £500,001 and £1,000,000: 15%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 61f6b954-1b6a-49a6-8ca5-737b7330ea01
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james.howe@kentmsp.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.