OCTAVIAN IT LIMITED

Managed IT Support and Projects

Assisting organisations with the move to, initial configuration and ongoing maintenance and management of cloud solutions such as Microsoft Azure, Office 365, Amazon and the Google Cloud. Including Windows, Linux and MAC virtual infrastructures.

Features

• help choosing systems and vendors
• expert virtual windows server and infrastructure support
• system design and architecture
• ongoing maintenance and support
• security and disaster recovery services
• migration into the cloud
• project support
• Microsoft Azure and Office 365 consultancy
• UK based engineers
• 24/7 support and services

Benefits

• we reduce business risk and costs
• we reduce deployment times
• we improve the efficiency of your deployment and services
• help ensure the correct solution for your organisation
• exceptional IT expertise and guidance for your users
• vast and demonstratable in house experience in cloud services
• ability to work quickly, accurately and flexibly under pressure
• we take total ownership of the project
• tried and tested cloud deployment and management solutions

£270 to £10,000 a unit a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ben@octavian-it.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

654813678798400

Contact

Ben Solomon
01157788409
ben@octavian-it.com

Planning

• Planning service: Yes
• How the planning service works: We assist buyers in meticulously planning their cloud hosting or software service implementation through a comprehensive approach that prioritizes their unique needs and objectives. Our process begins with in-depth consultations to understand their current infrastructure, technological requirements, and business goals. Leveraging our expertise in cloud technologies, we provide strategic guidance on selecting the most suitable hosting solutions or software services tailored to their specific use cases.; ; Our team collaborates closely with buyers to develop detailed implementation roadmaps encompassing key milestones, timelines, and resource allocation. We emphasize scalability, security, and efficiency throughout the planning phase, ensuring that the proposed solution aligns seamlessly with their organizational structure and regulatory compliance requirements.; ; Moreover, we offer proactive support and continuous communication at every stage of the implementation process, addressing any challenges or adjustments promptly to ensure a smooth transition to cloud hosting or software services. By prioritizing transparency, flexibility, and client-centricity, we empower buyers to optimize their IT infrastructure effectively and unlock the full potential of cloud technologies.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: User cyber security awareness training.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We facilitate seamless migrations to the cloud or between cloud services by employing a structured and agile approach that minimizes disruption while maximizing efficiency and ROI for our buyers. We start with a thorough assessment of their existing infrastructure, applications, and data architecture to identify dependencies, compatibility issues, and potential areas for optimization.; ; Drawing upon our extensive experience and industry best practices, we develop customized migration strategies that prioritize business continuity, scalability, and security. Whether it's migrating from on-premises environments to the cloud, transitioning between cloud providers, or adopting hybrid cloud solutions, we tailor our approach to suit the unique requirements and objectives of each buyer.; ; Our team utilizes cutting-edge tools and methodologies to orchestrate the migration process, including workload discovery, data migration, application refactoring, and testing. We emphasize proactive risk management and mitigation to address any challenges or bottlenecks swiftly, ensuring minimal downtime and disruption to operations.; ; Throughout the migration journey, we provide comprehensive support and guidance, leveraging our technical expertise to optimize performance, enhance security, and streamline operations in the cloud environment. By prioritizing collaboration, transparency, and continuous improvement, we empower buyers to navigate the complexities of cloud migration with confidence and achieve their digital transformation goals effectively.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We specialize in guiding buyers through robust quality assurance (QA) and performance testing processes for their cloud-based solutions. Our tailored approach begins with defining clear quality objectives and acceptance criteria aligned with business goals. Leveraging industry-leading methodologies and tools, we execute comprehensive functional, regression, load, and stress tests.; ; We emphasize early defect detection through continuous testing and automation, ensuring efficient test coverage and accelerating time-to-market. Throughout testing, we provide detailed reporting and actionable insights to facilitate informed decision-making. Our collaborative analysis of test results enables us to identify and address performance bottlenecks effectively.; ; Beyond testing, we offer ongoing support and maintenance services to uphold the stability and performance of cloud applications. By prioritizing quality and reliability, we empower buyers to deliver cloud solutions that exceed expectations and drive business success.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Penetration testing (internal and external)
  • Vulnerability assessments
  • Consultancy
  • We provide an outsourced SOC product
  • Cyber insurance provision
  • EDR
• Certified security testers: Yes
• Security testing certifications: CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide comprehensive support for cloud hosting and software services, ensuring smooth operation and optimal performance for our buyers. Our support encompasses proactive monitoring, maintenance, and troubleshooting to address issues promptly and minimize downtime. We offer personalized assistance tailored to the unique needs of each buyer, with dedicated support teams available round-the-clock to resolve technical challenges and provide guidance on best practices.; ; Additionally, we offer regular performance reviews and optimization recommendations to help buyers leverage the full potential of their cloud infrastructure and software services. Through continuous monitoring and analysis, we identify opportunities for improvement and help buyers stay ahead of emerging trends and technologies in the rapidly evolving cloud landscape.; ; Our commitment to exceptional support extends beyond technical assistance; we prioritize clear communication, transparency, and collaboration to foster long-term partnerships built on trust and mutual success. Whether it's scaling resources, implementing new features, or ensuring regulatory compliance, we're dedicated to empowering buyers to achieve their goals and maximize the value of their cloud investments. We have dedicated support contract packages that allow us to facilitate this with industry leading SLAs. We support a large range of cloud platforms such as Microsoft Azure.

Service scope

• Service constraints: None.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: See our service brochure.; ; 30 Minute critical response time SLA; 1 hour high priority; 4 hours standard priority; 24 hours configuration change
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: See our full service brochure.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Multiple, BUT our engineering and technical labour is in house.

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  In our G-Cloud service provision, we actively combat climate change by prioritizing eco-friendly practices. We invest our time in creating and sourcing solutions and partners that provide energy-efficient infrastructure, utilize renewable energy sources, and optimize resource usage to minimize carbon emissions. By promoting green data centers and sustainable technologies, we reduce our environmental footprint while empowering clients to do the same. Additionally, we advocate for carbon offsetting initiatives and collaborate with partners to drive awareness and action on climate issues. Through these efforts, we contribute to a more sustainable future, aligning our business practices with environmental stewardship and global climate goals.

  Tackling economic inequality

  Affordable Access: We prioritize affordability and accessibility in our service offerings, ensuring that organizations of all sizes and budgets can leverage the benefits of cloud technology. By offering flexible pricing models, discounts for non-profit organizations, and free tiers for educational institutions and startups, we aim to democratize access to advanced IT infrastructure and tools.; ; Skills Development: We support initiatives aimed at enhancing digital literacy and technical skills, particularly among underserved communities and marginalized groups. Through partnerships with educational institutions, vocational training programs, and community organizations, we provide resources, training materials, and mentorship opportunities to empower individuals with the skills needed to succeed in the digital economy.; ; Supplier Diversity: We promote supplier diversity within our ecosystem, actively seeking out and partnering with minority-owned, women-owned, and small businesses. By providing opportunities for diverse suppliers to participate in our supply chain and contracting processes, we contribute to economic empowerment and inclusion, driving positive social and economic outcomes for underrepresented communities.; ; Job Creation: We strive to create job opportunities and stimulate economic growth by investing in local communities and supporting small businesses. Through initiatives such as job fairs, apprenticeship programs, and workforce development partnerships, we help create pathways to employment and entrepreneurship, particularly in regions facing economic challenges or disparities.; ; Community Engagement: We engage with local communities to understand their unique needs and challenges, collaborating on initiatives that promote economic resilience and prosperity. By supporting community-led projects, economic development initiatives, and social impact organizations, we contribute to building stronger, more equitable societies where everyone has the opportunity to thrive.; ; Through these initiatives, we are committed to leveraging our G-Cloud service provision as a force for positive change, driving inclusive economic growth and reducing disparities to build a more equitable and sustainable future for all.

  Equal opportunity

  We are steadfast in our commitment to promoting equal opportunity for all individuals, regardless of background, identity, or circumstance:; ; Fair Hiring Practices: We maintain fair and transparent hiring practices that prioritize merit and qualifications, ensuring equal consideration for all candidates. We actively seek diversity in our workforce and strive to eliminate biases in recruitment and selection processes.; ; Diversity and Inclusion Initiatives: We foster a culture of diversity and inclusion within our organization through targeted initiatives and programs. This includes diversity training, employee resource groups, mentorship opportunities, and policies that promote a supportive and inclusive work environment for individuals from all walks of life.; ; Equal Pay and Benefits: We uphold principles of equal pay for equal work and ensure that our compensation and benefits packages are equitable across all levels of the organization. We regularly review and benchmark our practices to identify and address any disparities, striving to create a level playing field for all employees.; ; Career Development and Advancement: We provide equal opportunities for career development, growth, and advancement for all employees. This includes access to training and professional development programs, mentorship, and leadership opportunities based on merit and performance, rather than factors such as gender, race, or background.; ; Supplier Diversity and Equity: We promote supplier diversity and equity in our procurement processes, actively seeking out and supporting businesses owned by minorities, women, veterans, and other underrepresented groups. By diversifying our supplier base, we contribute to economic empowerment and create opportunities for historically marginalized entrepreneurs.; ; Community Engagement and Outreach: We engage with diverse communities to understand their unique needs and challenges, and we actively support initiatives that promote equal opportunity and social justice. This includes partnerships with nonprofits, educational institutions, and community organizations to address systemic barriers and create pathways to success for all.

  Wellbeing

  Ensuring the wellbeing of our employees, clients, and communities is a cornerstone of our G-Cloud service provision. Here's how we prioritize wellbeing:; ; Employee Support: We offer comprehensive support systems, including employee assistance programs, mental health resources, and flexible work arrangements. Our goal is to foster a healthy work-life balance, promote mental and physical wellbeing, and provide avenues for professional growth and development.; ; Client-Centric Approach: We prioritize understanding and addressing the unique needs and challenges of our clients, working collaboratively to develop solutions that promote their wellbeing. This may include implementing user-friendly interfaces, robust security measures, and responsive customer support services to enhance their overall experience and satisfaction.; ; Community Engagement: We actively engage with and support the wellbeing of the communities in which we operate. This includes volunteering initiatives, charitable contributions, and partnerships with local organizations to address social issues, promote education, and improve quality of life for all residents.; ; Ethical Practices: We uphold ethical business practices and adhere to strict standards of integrity, transparency, and accountability. By conducting ourselves with honesty and fairness in all our interactions, we build trust with stakeholders and contribute to a culture of mutual respect and wellbeing.; ; Environmental Responsibility: We recognize the interconnectedness of environmental health and human wellbeing. Therefore, we strive to minimize our environmental impact through sustainable practices, such as energy efficiency, waste reduction, and eco-friendly policies, to preserve natural resources and promote a healthier planet for future generations.; ; By integrating these principles into our G-Cloud service provision, we aim to create positive outcomes that support the holistic wellbeing of individuals, organizations, and society as a whole.

Pricing

• Price: £270 to £10,000 a unit a month
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ben@octavian-it.com. Tell them what format you need. It will help if you say what assistive technology you use.