Deeper Than Blue Ltd

Artificial Intelligence Solutions Design and Delivery

We create and implement advanced AI solutions that are primarily aimed at enhancing customer experiences, empowering service delivery professionals, and optimising operational workflows. Our methodology is to generate tangible benefits swiftly while reducing operational risks. We harness state-of-the-art foundation models from leading providers, including IBM, Google, Meta, and Amazon.

Features

• Operational Process Analysis–adding value with Generative AI
• Selection and optimisation of Foundation/Large Language Models(LLM)
• Fine Tuning LLM for consistent, high-performance appropriate voice responses
• Optimizing LLM performance through Retrieval-Augmented Generation (RAG) configuration
• Prompt Engineering to optimise LLM response
• AI-driven assistants offer natural language support for customers and experts
• Governance models assure and audit operational capabilities effectively
• Integration of AI services into existing enterprise applications
• Streamlining local content integration processes for LLM efficiency
• AI-driven responses integrated with real-time data for dynamic interactions

Benefits

• Delivers an enhanced experience for customers and experts
• Provides a human-like interaction
• Understands and adapts to a customers language and dialect
• Offers comprehensive, proactive assistance, seamlessly transitioning to live agents
• Multichannel Accessibility
• Cost-effective, transparent pricing, maximizing commercial value
• Seamlessly integrates with support channels and enterprise applications
• Multichannel accessibility for versatile engagement
• Agile Service Expansion
• Swiftly resolves and prioritises customer issues

£400 to £1,600 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tgv@deeperthanblue.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

655050196860687

Contact

Tony Gallardo-Vega
01143992820
tgv@deeperthanblue.co.uk

Planning

• Planning service: Yes
• How the planning service works: Deeper than Blue offers comprehensive planning services spanning the entire lifecycle of a project, from initial concept to service retirement. Our team of experts specialises in a variety of key areas including policy development, feasibility analysis, and strategic planning. We excel in identifying user needs, crafting clear visions, defining outcomes, and establishing objectives. Additionally, we are skilled in creating detailed roadmaps for project implementation.; ; Our proficiency extends to Discovery and Alpha projects, where we leverage our vast experience to effectively scale project delivery. Throughout the planning phase and beyond, clients benefit from personalized support from our dedicated account and delivery leads. These professionals are backed by a team of specialists in program management, product development, and architecture.; ; Our practitioners are seasoned experts in the public sector, fully committed to adhering to standards such as the Technology Code of Practice, Service Standard, and Service Manual. We pride ourselves on our transparent approach at every stage of a project, ensuring client success and satisfaction.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Our team of expert consultants will craft a tailored training program designed to meet the unique needs of your business, security protocols, and end-user expectations. This personalised approach ensures that you gain comprehensive proficiency with the platform, empowering you to assume full ownership. Training sessions can be conducted individually or in groups, utilising presentations as a primary delivery method. Additionally, training options are available as part of a support retainer package. We provide documentation in formats that align with your business preferences, typically encompassing presentations, written materials, and instructional videos.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We conduct a thorough analysis of your existing software and data, whether they reside on-premises or in external third-party systems. Subsequently, we develop an automated migration process to seamlessly transition both the application and data to the Cloud. Our approach focuses on minimising application downtime by meticulously planning the migration and synchronising data across multiple environments. Even for transactional applications, we employ database replication techniques to ensure a smooth migration experience for end users.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We maintain dedicated in-house resources to uphold application quality and assess performance through a variety of tools and procedures. Quality assurance (QA) is integrated at every stage of development, with quality gates implemented throughout. Our approach includes leveraging various services to continually evaluate application performance over its lifecycle. We establish acceptance criteria, meticulously document test scripts, and manage the testing process from start to finish. To ensure ongoing stability, we automate regression testing for future updates. Additionally, we conduct regular Disaster Recovery exercises on a monthly or quarterly basis to validate the efficiency of backup and restore procedures. Our comprehensive QA services encompass a range of activities: - Conducting accessibility audits to WCAG 2.1 standards - Performing peer reviews for each deployment - Executing manual exploratory and cross-browser testing - Conducting functional testing based on user story acceptance criteria - Implementing automated regression testing with tools like Ghost Inspector - Conducting Google Lighthouse audits for performance, SEO, and best practices compliance - Conducting load and scale testing - Monitoring server performance - Performing security audits and penetration tests - Performance testing using JMeter and Grafana

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Deeper than Blue delivers dynamic and adaptable operational support, designed to meet the unique needs of your organisation. Our support services are customised through detailed consultations with clients to establish monitoring thresholds for platform performance, allowing us to respond effectively to your specific requirements.; ; Our approach to support can be reactive or proactive, depending on your needs. For those requiring immediate attention to platform issues, we offer the option of dedicated resources for continual platform oversight.; ; Our service management support encompasses a variety of tasks including the onboarding of new data sources, allocation of user roles, and comprehensive operational assistance. We boast deep technical knowledge across numerous AI platforms from leading vendors such as IBM, Microsoft, Meta, Google, and Amazon, and are proficient in integrating additional tools and connecting these platforms with your enterprise systems.; ; Furthermore, we alleviate the stress associated with vendor escalations in cases of poor performance or significant outages. Our team provides rapid, expert technical assistance to address your inquiries and resolve issues promptly and efficiently.

Service scope

• Service constraints: The organisation (client) should cover any licence fees for proprietary services that are requested as part of the service. If open source software is being used, this will not be required.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We have different support tiers (at different prices). At the top level is 24/7 support down to working hours support Within this structure there are differing levels of severity - the top level being a response within 60 minutes
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: The support levels are subject to individual business requirements but our standard template is as follows;- Level 1 - Business Critical - Production System Down - Response within 1 hour Level 2 - Urgent - Production System Error but available - Response within 4 hours Level 3 - Normal - Non-critical production/non-production system issue - Response within 16 hours Level 4 - General Enquiry/Query - response within 24 hours

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: IBM, Microsoft, Google

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We assist organisations in minimising their carbon footprint through cloud migration. Depending on the current location of your systems, transitioning to the cloud can result in reducing up to 80% of carbon emissions. This commitment to sustainability is a key reason for our partnership with our cloud service provider.

  Equal opportunity

  We uphold a strict policy against discrimination based on protected characteristics listed within the Equality Act 2010. Furthermore, we are dedicated to fostering internal talent, providing opportunities for our diverse workforce to continuously grow and advance within the organisation.

  Wellbeing

  Deeper Than Blue is committed to providing a healthy working environment and improving the quality of working lives for all staff. We actively promote wellbeing throughout the business and strive to ensure all our employees have a positive work life balance. Proactively checking stress/performance levels for every member of staff, intervening and supporting individuals as necessary. We reinforce a culture of trust, professionalism and mutual respect. We have established a network of Mental Health First-Aiders throughout the business, achieving a MHFA:staff ratio of 1:10.

Pricing

• Price: £400 to £1,600 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tgv@deeperthanblue.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.