ARX PARTNERS LIMITED

Citadel

Citadel is a secure enterprise-wide compliance and risk-management service that evaluates and evidences risk mitigations, supports emergency preparedness and strengthens regulatory alignment. It enables public bodies to maintain integrated risk registers, access real-time threat information, and deliver crisis-readiness training — enhancing resilience, accountability and assurance across government operations.

Features

• Integrated risk registers for centralised visibility and ownership.
• AI-assisted assessments ensuring consistency and insight.
• Emergency modules for preparedness and response.
• Mapped Risks to Controls
• Compliance workflows supporting audits and regulatory submissions.
• Customisable frameworks aligned to government and industry standards.
• Secure role-based access for controlled multi-agency collaboration.
• Automated reporting and dashboards for live oversight.
• Incident communication and escalation tools for accountability.
• Report is automatically generated through integrated algorithms.

Benefits

• Scalable, consistent risk management across departments and programmes.
• Easy to use — enabling non-specialists to complete assessments confidently.
• Consolidates multiple risks into a single enterprise-wide view.
• Evidence-based reporting supports informed and defensible decision-making.
• Integrated risk registers prioritise, track and audit decisions transparently.
• Internal audit functions can target validation where it matters most.
• Corporate risk performance can be monitored, benchmarked and improved.
• Provides real-time situational awareness for proactive intervention.
• Delivers measurable savings in time, resource and operational cost.
• Enables flexible, blended approaches to assurance and emergency preparedness.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrew.wood@arxpartners.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

655465912198254

Contact

Andrew Wood
07818034934
andrew.wood@arxpartners.co.uk

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Project and portfolio management

  Financial

  • Treasury and Risk Management Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Citadel operates without significant constraints. Routine maintenance, version updates and security patching are conducted within pre-agreed windows and notified to buyers. Certain optional integrations may require buyer API access, firewall whitelisting or configuration permissions. No proprietary hardware is required; access is via standard secure browser environments.
• System requirements:
  • Modern HTML5-compliant web browser required for full functionality.
  • Whitelisted network access to Citadel domain must be permitted.
  • Optional API integrations may require firewall and configuration permissions.
  • No local installation or additional software dependencies required.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Response times are defined within customer-specific SLAs to match operational needs and uptime requirements. Standard coverage is Monday–Friday, with weekend or extended-hours support available where contracted.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Arx provides configurable support models designed to reflect the operational needs, risk profile and uptime requirements of the client. Support levels range from standard business-hours assistance through to enhanced, extended-hours services and fully managed 24/7/365 incident response coverage. Each level could include access to technical helpdesk resources, ticketing, remote diagnostics and escalation pathways. Higher tiers can incorporate proactive monitoring, accelerated response targets, priority incident handling and on-call readiness for emergencies or live operational environments.; ; Costs are based on the selected service level, scope of need, and organisational size. Standard support is included within the service licence, while extended hours, 24/7 coverage, accelerated SLAs or bespoke resilience packages are costed separately through service uplift or tailored support agreements. This enables buyers to select an appropriate level of service without paying for capacity they do not require.; ; We can provide access to a dedicated Technical Account Manager or Support Engineer. These roles can support onboarding, configuration, change requests, integration work, troubleshooting and ongoing optimisation. For strategic implementations or mission-critical use, enhanced governance options are available, including programme management oversight, quarterly reviews and resilience planning workshops. All support models costed according to need, and can be scaled or adapted as client requirements evolve.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The system is intuitive by design, meaning most users require little or no formal training to begin completing assessments or viewing risk information. The interface guides users through each step, supported by in-platform help text, tooltips and contextual prompts.; ; However, for administrators, risk owners and governance leads, we provide structured onboarding to support configuration and best-practice use. This includes online training sessions, video tutorials, quick-start guides and role-specific documentation covering areas such as building assessments, managing risk registers, configuring workflows and interpreting assurance outputs.; ; We also offer live virtual sessions, where required, to support super-users or implementation teams responsible for customisation, integration or policy alignment. For larger deployments, onsite or remote workshops and train-the-trainer programmes can be delivered to embed capability within the organisation.; ; In addition, our help resources — including knowledge base articles, explainer videos and support guidance — are available on demand. This blended approach ensures everyday users can start immediately, while administrative and governance roles receive the depth of support needed to configure, manage and optimise the service.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: At contract end, users can extract their data in several secure formats. All data, including assessments, risk records, reports and audit trails, can be exported and downloaded to a customer-designated secure location. Standard exports are available in structured formats such as CSV, PDF or other agreed file types, enabling onward use, archiving or migration.; ; Users can also generate and print reports directly from the system, including evidence logs and risk registers. Where required, bulk data extraction or migration support can be provided, ensuring full transfer of records in a validated format. We work with customers to agree extraction method, schedule and verification steps to maintain data integrity and security throughout the process.
• End-of-contract process: At the end of the contract, access to the platform is withdrawn and the service is decommissioned in line with agreed timelines and security procedures. Customers retain rights to extract their data prior to termination. Standard data export in CSV or similar structured format is included within the contract price, enabling the customer to archive or migrate their information.; ; Once extraction is complete and acknowledged, data is securely disposed of in accordance with contractual, regulatory and retention requirements.; ; Additional services — such as assisted migration, bespoke data formatting, transfer into third-party systems, extended access periods, or consultancy support — can be provided on request but fall outside the standard contract and may incur additional cost.; ; No ongoing platform capability or software rights transfer to the customer at contract end; the buyer retains only their data. This ensures a clean transition and clear separation of responsibilities while maintaining the integrity and confidentiality of customer information.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no differences between mobile and desktop versions — all features, displays and capabilities remain consistent, with layouts responsively adapted for mobile use.
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: Our service aligns to EN 301 549 requirements through WCAG 2.2 AA-based design, accessible documentation, keyboard navigation, assistive technology compatibility and alternative support channels for users needing help.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Citadel’s interface design aligns to WCAG accessibility principles and is reviewed for compatibility with assistive technologies such as screen readers, keyboard navigation and magnification. User feedback from accessibility reviews informs UI adjustments, and further formal testing is available when required by customer environments.
• API: Yes
• What users can and can't do using the API: Citadel operates on a fully API-driven architecture, enabling integration and automation for authorised users. Through the API, systems can securely create, update, retrieve and exchange assessment records, risk data, audit trails, tasks, user actions, reporting outputs and performance metrics. This allows buyers to integrate Citadel into existing workflows, surface risk information in other toolsets, automate compliance activities and fuse external threat or sensor data directly into the platform.; ; Authorised API users can synchronise risk registers, trigger workflows, populate dashboards, submit assessments, ingest incident data, and retrieve outcomes for analysis or onward reporting. This enables seamless data flow across organisational systems, interoperability with third-party services and the ability to embed Citadel functionality inside other platforms.; ; However, the API is governed by strict access controls. Users cannot alter the core platform logic, modify configuration rules, bypass validation, override permissions or access datasets outside their authorisation scope. The API cannot modify proprietary security functions, change architectural components or disable audit logging. All calls are authenticated, rate-limited and recorded for assurance.; ; This ensures Citadel delivers strong flexibility for integration and automation, without compromising governance, security or platform integrity.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customers can tailor the service to reflect organisational structure, risk frameworks, terminology, governance models, reporting requirements and operational processes. Customisable elements include assessment questions, scoring models, risk matrices, workflows, user roles, access permissions, reporting templates, dashboards, email notifications and integration endpoints. Branding, language, guidance text and emergency-training scenarios can also be adapted to suit departmental or sector-specific needs.; ; Customisation can be carried out in several ways. Administrative users can configure standard elements directly through the platform interface, such as setting risk criteria, creating question sets, assigning roles or adjusting workflow logic. More advanced changes — such as bespoke integrations, custom reporting, data modelling, process automation or interface modifications — are delivered by our implementation team through a change request or funded development package, depending on scope and complexity.; ; Who can customise depends on the level of change. Authorised administrative users can manage configuration within delegated permissions. System owners or governance leads can shape compliance frameworks, scoring and risk models. Platform developers and our technical resources implement deeper or more structural changes, ensuring security, testing and regulatory alignment.; ; Customisation effort varies in cost depending on complexity, development need and governance approvals.

Scaling

• Independence of resources: Citadel is architected to ensure users are not impacted by the activity or demand of others. Resources are logically and securely segregated at tenant level, with workload isolation preventing performance or data interference between organisations. Autoscaling, load balancing and resource throttling ensure consistent performance even under peak demand. Role-based access control and database segmentation prevent cross-tenant visibility or contention. Monitoring and capacity planning allow additional resources to be provisioned proactively. This model ensures that each customer’s usage, growth or processing load does not degrade availability, responsiveness or security for other users operating on the platform.

Analytics

• Service usage metrics: Yes
• Metrics types: Citadel provides a range of service metrics through integrated dashboards and reporting views. These include assessment progress, risk levels, control effectiveness, user activity, incident volumes and audit outcomes, enabling organisations to track performance and improvement over time. Trend analysis, heatmaps and status indicators help leaders understand exposure, assurance coverage and emerging issues. Usage metrics, uptime indicators and workflow statistics can also be provided where required. Customer satisfaction is monitored through feedback channels, review sessions and optional surveys, allowing insight into user experience and service value. These metrics support governance, oversight and continuous improvement across participating departments.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users export their data by generating reports directly within the platform. These reports can be downloaded in common formats, such as PDF or CSV, for storage, analysis or onward use. Bulk data extraction or bespoke export formats outside the standard reporting functions can be provided as an additional service if required.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Citadel offers a guaranteed availability SLA aligned to customer requirements. Our standard availability commitment is 99.9% uptime, excluding planned maintenance windows, which are scheduled and communicated in advance. Higher availability tiers, including 99.95% and 99.99%, can be contracted for mission-critical environments.; ; Availability is monitored through platform telemetry, automated alerts and capacity management to ensure service continuity. Should availability fall below the agreed SLA, service credits are applied based on the level of impact. Credits typically scale according to the severity and duration of non-availability and are offset against future invoicing.; ; Additional resilience measures such as high-availability hosting, disaster recovery, geo-redundancy or extended monitoring can be procured as enhanced uptime options.; ; This approach provides transparent performance guarantees, clear accountability and compensation mechanisms should availability commitments not be met, ensuring customers receive reliable service continuity aligned to their operational needs.
• Approach to resilience: Avaiable on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to all management interfaces is restricted to authorised administrators using a secure username and password login reinforced with two-factor authentication. All access is encrypted over SSL/TLS, and administrative accounts are fully separated from standard user accounts. Management functions are not publicly accessible without authentication, and access can be further restricted using IP allow-listing so only approved networks may reach them. All administrative and support activities are logged and monitored to ensure full auditability and to prevent unauthorised access.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Citadel operates under formal information security policies aligned to recognised standards and industry good practice. Core policies include access control, data protection, incident management, secure development, asset management, vulnerability management, change control, backup and disaster recovery. These are complemented by privacy, acceptable use and supplier assurance policies.; ; Governance is overseen at senior level, with responsibility assigned to the Managing Partner and delegated to technical leads for operational enforcement. Policies are reviewed annually, or sooner if regulatory requirements change, and are communicated during onboarding and through ongoing awareness activities.; ; Compliance is ensured through layered controls including role-based access permissions, logging, audit trails, testing, monitoring and separation of duties. Incident reporting routes, escalation procedures and breach handling processes are documented and exercised as needed. Supplier security and cloud platform controls supplement internal measures and are assured through contractual obligations and independent audit frameworks.; ; This governance structure ensures that information security policies are not only defined but actively monitored, enforced and embedded within everyday operational practice.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Citadel applies structured configuration and change management practices. Service components, settings and software versions are recorded and tracked through documentation and version control, providing traceability across their lifecycle. Change requests follow a defined workflow covering review, approval, testing, implementation and monitoring. Security impact is assessed during design and review, considering access, data protection and risk exposure. Updates are deployed through staged environments to ensure validation before release. Higher-risk changes may be scheduled or subject to additional oversight. All changes are logged for audit purposes. This approach ensures controlled evolution of the platform without compromising service integrity or security.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Citadel follows a structured vulnerability management process. Potential threats are assessed through review of security advisories, supplier notifications, code updates, incident reports and platform performance monitoring. We track intelligence from trusted sources including NCSC alerts, CVE databases, vendor bulletins, cloud provider notifications and industry security forums. Vulnerabilities are triaged based on severity, exposure and potential impact. Critical issues are addressed as quickly as possible through accelerated patching, while lower-risk items follow scheduled release cycles. Fixes are validated in staging environments before deployment. This approach ensures threats are identified, prioritised and remediated efficiently to maintain service security and resilience.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Citadel applies layered protective monitoring. Potential compromises are identified through service performance monitoring, exception reporting, audit logs, customer notifications and infrastructure alerts from our cloud hosting provider. Indicators such as unexpected behaviour, failed access attempts, configuration anomalies or data irregularities trigger investigation. Suspected incidents are escalated through our documented response process, which includes assessment, containment, resolution and customer communication. Response times vary by severity, with high-priority issues actioned as quickly as possible, typically immediately on notification, and lower-risk events handled through scheduled review cycles. All incidents are recorded, reviewed and used to inform improvements in controls, configuration and resilience.
• Incident management type: Supplier-defined controls
• Incident management approach: We operate a formal incident management process with predefined procedures for events such as access issues, outages, and performance problems. Users report incidents via email or phone, and our team logs each case into our internal ticketing system for tracking and prioritisation. Incidents are acknowledged, investigated, and monitored through to resolution. For significant or security-related incidents, we provide a written incident report detailing the timeline, root cause, impact, and corrective or preventive actions. This ensures consistent handling, clear communication, and continuous improvement across our services.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A 30-day free trial is available with full access to core functionality, including assessments, user management and reporting. Standard security features are included. The trial excludes custom branding, integrations, data migration and premium support.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 9687c8d7-9d3d-4b81-a6ad-2dc5ed686e38
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Eb136b3f-e494-4f8c-a474-77fb38d349bb
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrew.wood@arxpartners.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.