AKKODIS UK LIMITED

Söze - Police and Intelligence integrated AI Solution (Azure)

Police Artificial intelligence on Microsoft Azure by Söze, a digital forensic investigation platform using the latest artificial intelligence tools. Akkodis enables faster, more accurate and lower cost Investigations by Police Investigation Analysts. A fully integrated solution: supports digital analytics and forensic investigative work including police and criminal justice

Features

• Analyses multiple datasets in a single view for investigators
• Provides link and frequency analysis across all telecommunication datasets
• Automatically detect and plot events on a chronological timeline
• Reconstructs conversations chronologically from calls, TXT, MMS, CCR, RCCRs
• Provides association analysis across all data within the investigation
• Facial identification capabilities across images and video
• Provides translated results from foreign language documents
• Automated OCR and language translation across pictures and video
• Global search across all data assets types, documents, image, video
• Recognises image data, faces, weapons, money, receipts, CEM/CSAM, location

Benefits

• Single unified workspace that saves investigators time
• Reduces error rate from manual process and saves time
• Insights from a format that is impracticable to do manually
• Enables investigators to view conversations as “threads” to interpret context
• Shows relationships between people; via communications, photographs and video
• Reduces error rate from manual process and saves time
• Speed to insight and reduced workloads on scarce translator resources
• Reduces error rate from manual process and saves time
• Speed to insight and reduced workloads on scarce translator resources
• Reduces error rate from manual process and saves time

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uki-bids@akkodis.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

655889904330939

Contact

Mark Lenton-Jinks Bids & Offers Manager
01179749820
uki-bids@akkodis.com

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  • Search and knowledge discovery
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Söze is currently designed for Force cloud deployment in Microsoft Azure. Pure on prem installations are not supported; some proprietary system integrations may require bespoke development and a separate SOW. Mitigation: An API first architecture (REST/JSON) and standard export formats (CSV/JSON/XML) enable rapid integration to RMS/DEMS/data lakes. Bespoke connectors are delivered via scoped work packages. We can explore hybrid on-prem / cloud options with customers.
• System requirements:
  • Software licences
  • Antivirus technology

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Level 1 supported by the Customer 8:00am – 6:00pm Business Days; (UK GMT); Level 2 (Performed by Akkodis) 8:00am – 6:00pm Business Days; (UK GMT); Level 3 (Performed by Akkodis) 8:00am – 6:00pm Business Days; (Australian Western Standard Time - Perth, Australia); Level 4 (Performed by Akkodis) 8:00am – 6:00pm Business Days; (Australian Western Standard Time - Perth, Australia)
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Akkodis provide ongoing support for our clients in the areas of buyer hosting or software and software provided by; a third-party organisation. We provide access to 1st-3rd line support via dedicated service desks. This can be ; delivered through standard 09.00-17.30 hours or 24/7. All operators are UK based and have been vetted to ; appropriate levels relevant to client requirements.
• Web chat accessibility testing: All Akkodis software is tested for accessibility in line with our group ; equality and diversity global requirements. This includes additional ; functionality for sight/hearing impaired users for example
• Onsite support: Yes
• Support levels: We apply a strategic approach to service level development, identifying target performance levels and timescales and refining these targets against measurable service metrics to provide transparency throughout the end-to-end service experience.; Targets in areas where key metrics can be recorded will be established as Key Performance Indicators (KPIs). These KPI’s are then included in any final agreed SLA ensuring expected performance standards are driven from the outset. As well as agreeing specific delivery based KPIs we also set strategic goals and targets aligned to client procurement motivations, driving contract improvements and efficiencies throughout the project or programme lifecycle.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: • 4 Sessions of up to 6 hours max duration at no additional cost in Year 1 (chargeable thereafter); • Delivered online via interactive sessions; optional in-person workshops available on request; • Audience: End users, administrators, and supervisors
• Service documentation: Yes
• Documentation formats:
  • ODF
  • PDF
• End-of-contract data extraction: Any residual Söze managed data in the application’s resource group is securely deleted, and a deletion confirmation (including date/time, scope and the list of resources removed) is provided to the Force for governance records.
• End-of-contract process: 1. Notice & planning: The Force issues written notice to terminate the licence (see “Termination terms” below). A joint exit plan is agreed (scope, timelines, responsibilities).; 2. Freeze & access: New ingestions can be frozen (optional) while read only access remains available for export and evidential continuity.; 3. Data export: The Force exports case data, audit logs and configuration without any exit fee using built in exports (CSV/JSON/XML) or direct copy from Azure Storage to the Force’s Data Lake/Warehouse (as described in Q6).; 4. Assisted export (optional): Akkodis can provide professional services to script, validate and manifest exports (hashes, provenance, timestamps) — chargeable per agreed SoW.; 5. Deprovisioning: Once the Force confirms successful export, Akkodis decommissions the Managed Application resources in the Force’s tenant in line with the exit plan.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Documentation is provided to the client as specified in the contract

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Azure App Service - Söze will be deployed as a standard web application, and as such, users will simply need a compatible web browser to access the application. Specifically, the end users will need to have networking to allow them to access the Azure Application Gateway Public IP endpoint
• API documentation: No
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Currently, Söze only supports the customisation of the resource group name of where the application is installed, and the user whom is performing the install will be provided the opportunity to do so. Resources within this managed resource group do not currently allow for customisation.

Scaling

• Independence of resources: Scalability & performance: Azure elastic scaling, automatically adjust computing resources up or down based on demand, to support concurrent investigators and large media volumes; performance varies by dataset type.

Analytics

• Service usage metrics: Yes
• Metrics types: Configurable usage and workload dashboards (ingestion volume, indexing latency, storage growth).
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Assisted export (optional): Akkodis can provide professional services to script, validate and manifest exports (hashes, provenance, timestamps) — chargeable per agreed SoW.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Multi AZ (availability zone) resilience for critical services where supported.
• Approach to resilience: Backups: Scheduled backups of operational stores (e.g., Cosmos DB, configuration) with encrypted backup storage and retention aligned to Force policy.; Regional failover: Optional cross region replication and DR runbooks to recover to the UK paired region.; Our service includes advanced encryption for data in transit and at rest, multi factor authentication, and strict role-based access controls. We can implement continuous threat monitoring, vulnerability scanning, and intrusion detection to protect against cyberattacks. All solutions align with UK GDPR, MOPI, and NCSC security standards, ensuring compliance and resilience. We can also deliver regular penetration testing, patch management, and incident response planning to maintain a strong security posture across all platforms.
• Outage reporting: Audit trails: Every upload, validation warning/error and deletion is logged with user/service identity and timestamps.; Integrity: Hash manifests recorded where provided; source references retained for evidential traceability.; Recovery: Failed items are clearly reported; partial batches can be re submitted without restarting the whole job.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Cross case search & attribution: Secure cross case indexing with RBAC (Role-Based Access Control) to assist attribution of numbers, devices and identities.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Information security activities are coordinated throughout Akkodis UK organisation to ensure consistent application of the security principles and policy statements. When applicable; the full job description for the below functions are available on SharePoint, in some cases, integrated with the job description of the employee main position within the company. (e.g. IT Manager is be default the local Security multiplier to liaise with the Corporate ISO):; Head of Security; ISMS Manager; Data Protection POC (Point of Contact); Customer Security Compliance Officer; Security Multiplier; Managers; Information Asset Owners (IAOs)
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Supplier defined controls.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Supplier defined controls.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Supplier defined controls.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Security incident handling coordinated with the Force’s processes; all events logged and reportable via Security Information and Event Management (SIEM).
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Police National Network (PNN)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 2.5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Wednesday 15 January 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: AFNOR Certification
• ISO 9001 accreditation date: Saturday 14 June 2025
• What the ISO 9001 doesn’t cover: London or Stevenage sites
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 400492ee-b7e7-4168-8c35-4b0bf603e6d0
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: C273b74b-277f-4821-a22b-bbc8ad2de1b6
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uki-bids@akkodis.com. Tell them what format you need. It will help if you say what assistive technology you use.