Inventory management, RFID and ERP solution for NHS and Healthcare
Inventory management, RFID & ERP solutions for NHS and healthcare resource management.GS1 certified inventory management solution, proven in NHS,developed in Microsoft Dynamics 365 Business Central On-Premise ERP platform, accessed via VPN, N3/HCSN,UK data centre.Ingenica's highly scalable ERP inventory management solution, benefits from Microsoft and Ingenica investment and published development roadmap.
Features
- Real time inventory and asset management solution, flexible, scalable
- Inventory management information drill down business intelligence functionality
- Full inventory warehouse management, manufacturing ability & clinical mobility
- Supports NHS healthcare costing, reporting patient level and service line
- Inventory management solution developed on Microsoft ERP platform
- Inventory track and trace management meeting MHRA requirements
- Inventory management solution Cloud hosted system within the N3 HCSN
- Inventory management solution specifically designed for NHS and healthcare environment
- Ingenica's inventory management solution is a fully GS1 Approved solution
- ERP platform allows integration to existing finance and catalogue solutions
Benefits
- Proven inventory management solution with many NHS reference sites
- Microsoft ERP platform creates seamless integration with other Microsoft technologies
- Functionality rich inventory management solution with a development road map
- Cloud technology creates, secure real time environments and reporting
- Ingenica's inventory management solution fully configurable per organisation and user
- Microsoft ERP modular design, customer adds features throughout life cycle
- Inventory management solution is an open data format
- Inventory management consumption and replenishment at point of use
- POU data capture and real time inventory & asset management
- Ingenica's inventory management solution is reliable, scalable and flexible
Pricing
£79,589 an instance a year
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
6 5 6 0 3 7 7 9 5 8 8 6 7 6 8
Contact
Ingenica Solutions Limited
Sue Boylan
Telephone: 08450660100
Email: Info@ingenicasolutions.com
Service scope
- Software add-on or extension
- Yes
- What software services is the service an extension to
- Microsoft Dynamics 365 Business Central On Premise
- Cloud deployment model
- Private cloud
- Service constraints
- As detailed in Paragraph 6 of the service definition document, these relate to data centre interruption of services and include both unscheduled and emergency maintenance.
- System requirements
-
- Internet Explorer 10 or above
- Microsoft licence
- Microsoft SQL Server 2016 or higher
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Immediate ticket allocation, timescales to resolve query are dependent on the severity of the ticket. All critical queries are answered within 2 hours, non critical up to 5 days.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- A member of the support team will detail the service delivery plans available for the client, ensuring that all their key staff are aware how to log calls and what to expect from the remote support desk function. This is provided as part of Ingenica's support desk function. Incorporated in this plan, is the commercial service levels mutually agreed with the client. Ingenica provides 3 levels of support; Standard, (£440) Standard Plus (£550) and Extended (£770) costs per User licence per annum .Ingenica through their helpdesk and Client Engagement Manager keep the client informed at all times of progress to resolve their issue and the time scales applicable. Ingenica provides clients with the option to obtain a technical account manager onsite. There are no set number of days or visits per annum – These are scheduled as requested by the client or as a designated required response to a support call. Call outs are not differentiated between emergency and normal working hours and are calculated based on our ‘blended’ consultancy rate of £950 (excluding VAT) per 7 hour day inclusive of Travel and expenses. Our minimum call out charge is Half a day (3.5 hours) or £475 (excluding VAT).
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Ingenica currently use a mixture of On-site training and User documentation
- Service documentation
- Yes
- Documentation formats
-
- ODF
- Other
- Other documentation formats
- E-learning
- End-of-contract data extraction
- Data belongs to the client and they can specify how they would like that data backed up or archived for subsequent access and referral.
- End-of-contract process
- The client owns their data so at the end of a contract, this is archived or stored as stipulated. Alternatively should they be requiring to export their data to another solution, this could be quoted for as an additional cost.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- MacOS
- Windows
- Windows Phone
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- The functionality is the same for the mobile and desktop service. The view on the mobile service is changed to reflect the user is viewing the system on a small device.
- Service interface
- No
- User support accessibility
- None or don’t know
- API
- Yes
- What users can and can't do using the API
- Users are able to consume and configure API’s based on the ODATA web protocol that is designed for querying tabular data. OData uses URIs for resource identification and commits to an HTTP-based, uniform interface for interacting with resources. All API’s make use of the same authentication methods and permissions configuration used by the Cloud solution.
- API documentation
- Yes
- API documentation formats
- Other
- API sandbox or test environment
- No
- Customisation available
- Yes
- Description of customisation
- The core software application is deployed as a Role Tailored client and as such can be deployed with different functionality and features switched on appropriate to the user and utilised as the customer’s requirements develop and mature. There is also a range of data capture devices which support differing Inventory Management (IM) processes to meet different requirements at the clinical point of use, from Theatres, Wards, and service departments such as pathology and medical engineering.
Scaling
- Independence of resources
- Each customer has an isolated (individual) service / install instance that cannot be accessed by other customers.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Service metrics related to the system support function are provided monthly and on request
- Reporting types
-
- Regular reports
- Reports on request
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Microsoft
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Data can be exported in various formats, advice on which can be agreed to get the best result.
- Data export formats
-
- CSV
- ODF
- Data import formats
-
- CSV
- ODF
Data-in-transit protection
- Data protection between buyer and supplier networks
- IPsec or TLS VPN gateway
- Data protection within supplier network
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- Ingenica Solutions do not anticipate that our solution will have any downtime apart from when updates are required to be loaded into the Ingenica solution. To update the Ingenica solution, the user is required to log out of the Ingenica solution to enable the update to be installed and for the Ingenica solution to be updated. The update process usually takes 10 minutes but some large updates may take longer. Required updates will be agreed in advance with the client to ensure that they have the least possible impact on the clients activities and use of the Ingenica Solution. Ingenica usually agree with a client a suitable time outside of normal working hours to do such updates, therefore not affecting use of the system in normal working hours. An SLA of a maximum 99.98% uptime is guaranteed. Refunds would be via service credits as agreed in an SLA.
- Approach to resilience
- Available on request
- Outage reporting
- Email alerts. Our 'data storage' service providers uses NIMSOFT, a configurable monitoring tool.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Public key authentication (including by TLS client certificate)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
- Access restrictions in management interfaces and support channels
- System access is restricted by user login and likewise support calls are Add to transcribed to our SYSAID support desk system. Ingenica restrict access to this system to application consultants and support desk staff for reporting however users can be nominated to directly load support calls onto this system with their own restricted logins.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- David Derrick
- ISO/IEC 27001 accreditation date
- 27/11/2020
- What the ISO/IEC 27001 doesn’t cover
- Unknown
- ISO 28000:2007 certification
- No
- CSA STAR certification
- Yes
- CSA STAR accreditation date
- 27 November 2020
- CSA STAR certification level
- Level 1: CSA STAR Self-Assessment
- What the CSA STAR doesn’t cover
- In line with ISO27001 accreditation
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
-
- Ingenica quality manual compliant with ISO 27001 in principle
- Data Centre holds ISO 27001 and is subject to audit
- Our Data centre meets CSA Star Level 1 SA Criteria
- Our Data Centre provider is PCI compliant
- Clients can evaluate our cloud solution and supplier audit
- Current clients have evaluated our solution and supplier audit
- Ingenica aim to gain ISO 27001 accreditation during 2017
- Ingenica hold ISO 9001
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- Other
- Other security governance standards
- Ingenica compliant with ISO27001:2013 seek LRQA accreditation 2017. Data centre (performance security implications) holds ISO27001:2013, Ingenica has security audit's/agreement with them covering all compliance. Ingenica's Cloud provider is Microsoft’s Tier 1 CSP, meeting CSA Star Level 1 SA criteria. Data centre PCI compliant. Ingenica cloud/supplier audit evaluated by existing customer.
- Information security policies and processes
- Ingenica's security polices and processes are contained in both Ingenica's Quality and security manual and the employee handbook. Our policies comply in principal with ISO 27001 a standard to which we are looking to be accredited during 2017. All staff are required to attend a briefing session that outlines their role and responsibilities with regards to IT security as outlined in the employee handbook. All employees are required to sign documentation confirming that they have read and understand their obligations with regard to security. Any infractions of the policy are reported by the IT manager who informs HR. Subsequent action is then agreed with the manager of the employee in line with the Ingenica disciplinary policy which may include gross misconduct, leading to dismissal.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Ingenica's Cloud solution is based on industry standard technologies and changes to the solution are tracked whilst configurational changes are carried out by Ingenica's cloud provider. Changes to the Cloud software are only made following a documented change request process carried out with the client, whereby all aspects of the change are assessed and their security impacts are considered and discussed with the client ahead of any change.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Annual It health checks and monthly vulnerability testing is completed to evaluate any potential technical vulnerabilities. Two different vulnerability scanners are used, results are compared, exploits are run against IP's. Vulnerabilities found against both types of testing are added to our risk assessment for risk treatment (corrective action). Vulnerability tests are managed by our networks and security team and audited by our compliance team. Updates are received from Ingenica's software provider and hosting provider. Updates are deployed during normal working hours unless specifically agreed otherwise with the customer.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Ingenica's data centre will utilise Nimsoft and Solarwinds for system monitoring providing continuous updated information on IT infrastructures, providing key metrics and generating alerts based upon criteria agreed in Ingenica's SLA with them. Incidences are ranked as critical high, medium and low and there are initial progress and target resolution times given. Further information is included in Ingenica's Service Definition document at paragraph 7b.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Yes Ingenica have a pre-defines process for common events. Incidences are reported and logged with our help desk. Instructions for using Ingenica's support service are provided as part of the mandatory training and this covers how feedback and reports are returned to the user.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
-
- NHS Network (N3)
- Health and Social Care Network (HSCN)
Social Value
- Fighting climate change
-
Fighting climate change
Ingenica plays an active role in implementing strategies to support the Governments goal to achieve the UK being NET ZERO by 2050.
Our aim is to not only reduce our own impact on the environment to combat climate change but also help directly support our customers to improve their impact.
Our focus is on improving and strengthening our responsible business practices whilst maintaining transparency and integrity. We are continually reviewing our procedures to ensure our initiatives are sustainable in the provision of best environmental practice.
Steps we have taken so far……
Remote working – Positive impact on our Carbon footprint by reducing our team travel time by introducing a seamless transition to remote working where possible.
Cloud – Cloud Hosting means fewer machines and hardware required, resulting in both reduced energy consumption and reduced waste (product disposal) which lowers the customers costs and impact on the environment. Internally we have gone paperless with all documentation safely & securely stored in the Cloud.
Hardware & Disposal - Ingenica actively pursues enhanced sustainability though our positive engagement with our major suppliers to support our customers. For example: Fully rechargeable handhelds, buy-back scheme of mobile computing devices, sale or rental of refurbished devices and a recycling service for devices no longer in use.
Deliveries - Through better stock & data management, our Customers are able to minimise deliveries & purchase orders supporting an approach that is optimised for minimal carbon output and environmental impact of road traffic.
Waste – Pre-empting or recording the reason for wastage and supporting new procedures to enable our Customers to create a dramatic reduction in future wastage. In house we manage and segregate between all types of waste. Our long-term goal is to have zero waste going into landfill. - Tackling economic inequality
-
Tackling economic inequality
We as a business we offer fair and equal pay to all our employees, actively encourage development within our teams and offer training and development opportunity to aid succession planning. We keep a close eye on the labour market and react to changes in a positive way. We monitor our suppliers and service providers ensuring their supply chain meet our set requirements and do not hinder economic progress. - Equal opportunity
-
Equal opportunity
We are an equal opportunities employer and do not tolerate any discrimination and provide opportunities for all without discrimination. As set out in our statement of policy. - Wellbeing
-
Wellbeing
We here at Ingenica take the health & wellbeing of our employees as a priority within the business, as our employees are our business. We have made provided support and adjustment during recent times in light of covid and continue to monitor during the current climate, in terms of workload, mental health support, financial wellbeing and general health. We provide 24/7 assistance to our employees via an on-line portal, so in the event that a personal matter needs urgent attention, our employees can seek support privately if they prefer not to contact one of their managers out of hours.
Pricing
- Price
- £79,589 an instance a year
- Discount for educational organisations
- No
- Free trial available
- No