Synapri
Salesforce Consultancy Services
Our Salesforce Solution offers a cloud-based CRM service centre, including several critical functions: Administrators to configure and maintain Salesforce, developers to build customised solutions. Architects to provide strategic guidance, and project managers oversee implementation. Business analysts to gather requirements, support specialists to assist, and QA analysts to ensure system integrity.
Features
- Customer Relationship Management (CRM)
- Customer service and support
- Business intelligence
- Workflow
- Reporting and dashboards
- Document management
- Content management system (CMS)
- eCommerce and shopping cart
- Payment gateway
- Sales performance management
Benefits
- Expertise in Salesforce implementation
- Efficiency in deployment
- Customisation to meet specific needs
- Analytics to engage more customers
- AI-powered customer personalisation
- Seamless integration with other systems
- Fosters community participation
- Training and ongoing support
- Improves customer relationships
Pricing
£450 to £1,750 a unit
- Education pricing available
Service documents
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Framework
G-Cloud 14
Service ID
6 5 6 1 0 2 3 3 8 1 3 4 8 8 3
Contact
Synapri
Lawrence Talmage
Telephone: 02039880109
Email: lawrence.talmage@synapri.com
Planning
- Planning service
- Yes
- How the planning service works
-
Helping you plan your implementation of Salesforce cloud hosting services involves several key steps:
- Assess your needs and infrastructure.
- Select appropriate Salesforce plan.
- Design a tailored solution.
- Migrate data with accuracy.
- Provide user training.
- Customize and integrate.
- Ensure security and compliance.
- Test thoroughly before deployment.
- Offer ongoing support and maintenance.
By guiding you through each of these steps, we can effectively plan and implement Salesforce cloud hosting to achieve your business objectives. - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- Salesforce
Training
- Training service provided
- Yes
- How the training service works
-
We provide comprehensive training for Salesforce cloud software and hosting services through its Trailhead platform. Trailhead offers a wide range of guided learning paths, modules, and interactive tutorials designed to help users learn how to leverage Salesforce's cloud offerings effectively.
These training resources cover various aspects of Salesforce products, including Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, and more. Users can access Trailhead for free and learn at their own pace, earning badges and certifications to demonstrate their expertise.
In addition to Trailhead, we also offer instructor-led training programs, workshops, and webinars for users who prefer more structured learning experiences. These training options cater to users of all skill levels, from beginners to advanced administrators and developers.
Overall, our training offerings empower users to maximize the value of Salesforce services by equipping them with the knowledge and skills needed to succeed in their roles. - Training is tied to specific services
- Yes
- Services the training service works with
- Salesforce
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
To assist you in migrating to the Salesforce cloud or between cloud services, we implement the follow these steps:
- Assess current system and goals.
- Prepare and organize data.
- Choose migration approach.
- Test migration with subset of data.
- Execute migration with close monitoring.
- Validate data and functionality post-migration.
- Provide user training and support.
- Optimise system and gather feedback.
- Document process and transfer knowledge.
These steps provide a concise roadmap for helping you migrate to the Salesforce cloud or between cloud services smoothly and effectively. - Setup or migration service is for specific cloud services
- Yes
- List of supported services
- Salesforce
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
To assist you in conducting quality assurance and performance testing for Salesforce, we provide you these steps:
- Understand requirements and objectives.
- Define test scenarios for functional and performance testing.
- Setup dedicated testing environment mirroring production.
- Execute functional tests to validate system behaviour.
- Conduct performance tests to assess scalability and responsiveness.
- Monitor system metrics during performance testing.
- Optimise configurations based on test results.
- Document test outcomes and provide recommendations.
- Iterate on testing and optimisation as needed.
By following these steps, we ensure that the quality and performance of your Salesforce implementation, leading to a more reliable and efficient system for your business operations.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
-
- GBEST
- CHECK
- CREST
- Cyber Scheme
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
Providing ongoing support for Salesforce involves several key practices to ensure the platform continues to meet the needs of users and the organisation. Here's how we do it:
Clear Communication Channels: Establish easy ways for users to report issues and ask questions.
Knowledge Base Resources: Maintain a comprehensive knowledge base for self-service troubleshooting.
Training and Education: Provide ongoing training to keep users informed and empowered.
Proactive Monitoring: Monitor system performance and security to address issues before they escalate.
Regular Updates: Stay current with Salesforce releases and communicate changes to users.
Responsive Support: Offer timely assistance through multiple support channels.
Feedback Collection: Gather user feedback to prioritize improvements and enhancements.
Performance Optimisation: Continuously optimise system performance and scalability.
Compliance and Security: Ensure compliance and security measures are up to date.
Vendor Collaboration: Work closely with Salesforce support teams and escalate issues when necessary.
By implementing these practices, we can provide effective ongoing support for Salesforce cloud hosting services, ensuring a positive user experience and maximising the value of the platform for your organization.
Service scope
- Service constraints
-
Salesforce offers a powerful suite of cloud-based services, however, like most cloud-based CRMs, there are some considerations that you should be aware of:
Cost: Salesforce can be expensive, especially for complex needs.
Customisation Limits: Highly complex customization may be challenging.
Integration Complexity: Integrating with existing systems can be complex.
Performance and Scalability: Monitor performance and plan for scalability.
User Adoption: Invest in training and change management for successful adoption.
Regulatory Compliance: Ensure compliance with relevant regulations.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Generally, Salesforce aims to provide timely responses to customer inquiries and support tickets. For critical or high-priority issues, Salesforce typically strives to respond within a few hours or less. However, for less urgent inquiries or non-critical issues, the response time may be longer, ranging from a few hours to a couple of business days.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AAA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Salesforce offer several support levels:
Basic Support: Included with subscriptions, offering online resources and email support for critical issues.
Standard Support: Paid plan with phone support during business hours and faster response times.
Premier Support: Higher-tier plan with a dedicated technical account manager (TAM) or cloud support engineer (CSE), faster response times, and proactive services.
Signature Support: Highest-tier plan with personalized support, onsite assistance, and strategic advisory services.
Pricing varies based on the level of support and organization's needs. Technical account managers (TAMs) or cloud support engineers (CSEs) are typically included in premier and signature support plans.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Environmental Sustainability: Our G Cloud services prioritise environmental sustainability by promoting energy efficiency, reducing carbon footprint, and supporting green IT practices. We utilise cloud technologies to optimize resource utilisation, minimise waste, and facilitate remote collaboration to reduce travel-related emissions. Carbon Offsetting: We collaborate with carbon offsetting initiatives and invest in renewable energy projects to offset carbon emissions generated by our cloud infrastructure. By supporting carbon-neutral practices, we contribute to mitigating climate change and promoting environmental stewardship.Covid-19 recovery
Resilient Remote Work Solutions: Our G Cloud services offer resilient remote work solutions to support organizations and individuals during the COVID-19 pandemic. We enable secure access to cloud resources, virtual collaboration tools, and scalable infrastructure to facilitate remote work arrangements and maintain business continuity. Data Security and Privacy: We prioritise data security and privacy in our cloud services to protect sensitive information and support regulatory compliance. By maintaining high standards of security and confidentiality, we help organisations navigate the challenges of remote work and digital transformation in the post-pandemic recovery phase.Tackling economic inequality
Affordable Access to Technology: Our G Cloud services aim to provide affordable access to technology and digital resources for underserved communities and organisations. We offer cost-effective cloud solutions, flexible pricing models, and support programs to bridge the digital divide and promote digital inclusion. Skills Development and Training: We invest in skills development programs, training initiatives, and capacity-building activities to empower individuals from marginalised or disadvantaged backgrounds. By offering opportunities for upskilling and reskilling in cloud technologies, we contribute to reducing economic inequality and promoting equal access to high-demand digital skills.Equal opportunity
Diverse Workforce and Supplier Diversity: We champion diversity and equal opportunity by fostering a diverse workforce, supporting diversity and inclusion initiatives, and promoting supplier diversity in our procurement processes. We prioritise partnerships with diverse suppliers, minority-owned businesses, and women-led enterprises to create a more inclusive ecosystem. Equitable Service Delivery: Our G Cloud services ensure equitable access to technology solutions and support for clients of all sizes, industries, and backgrounds. We tailor our services to meet the unique needs and requirements of diverse stakeholders, promoting equal opportunity and accessibility in the digital landscape.Wellbeing
Work-Life Balance: Our G-Cloud services promote work-life balance by enabling flexible work arrangements, remote collaboration, and digital wellness initiatives. We support employee well-being through virtual engagement tools, mental health resources, and wellness programs designed to enhance productivity and overall well-being. Health and Safety: We prioritise health and safety considerations in our service provision, ensuring data security, compliance with privacy regulations, and adherence to best practices in cloud governance. By safeguarding the well-being of our clients and stakeholders, we create a secure and trusted environment for conducting business in the digital realm.
Pricing
- Price
- £450 to £1,750 a unit
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at lawrence.talmage@synapri.com.
Tell them what format you need. It will help if you say what assistive technology you use.