JUMPING RIVERS LTD
Shiny App Support and Maintenance
We offer a comprehensive service to keep your valuable Shiny apps running smoothly and in tip-top condition. Our service typically covers bug fixes, general application improvements and new features. We can provide support on all aspects of the application, including undertaking software upgrades and maintaining these to the latest level.
Features
- Extensive experience in Shiny Design and Development
- Trained (in your application) support team
- Full Service Posit partner with knowledge of all their products
- Experience in supporting Shiny Apps in the Public Sector
- Tailored Support Solution available on an annual subsciption
- Full scoping initially to assess the support needs
- Experience in enhancing Shiny apps to production level
- Shiny Training available
- Code reviews, bug fixing, software upgrades
- Support can be full managed service through to ad hoc
Benefits
- Augment your Shiny resources, freeing then up
- Manage the Shiny app and make sure it runs smoothly
- Makes sure that latest levels of software are used
- Fix bugs and act as support desk for reporting these
- Add new features to existing functionality
- Migrate to newer technologies such as Connect
- Access to experience Shiny Developers
Pricing
- Education pricing available
Service documents
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Framework
G-Cloud 15
Service ID
6 5 6 3 3 3 4 1 2 7 2 7 9 2 8
Contact
JUMPING RIVERS LTD
Esther Gillespie
Telephone: 07740285328
Email: sales@jumpingrivers.com
About your service
- Service categories
-
Cloud Support Services
Ongoing Support
- Product support capabilities
- Logging and management of incidents
- Reporting and proactive results analysis
- Dispatch of service technicians and/or parts
- End user training coordination
- Other
Service scope
- Service constraints
- Customisation scope may be limited based on core concepts. ● Consultant availability for ongoing support may vary. ● Extensive customisations may impact the budget and require additional consultation.
User support
- Email or online ticketing support
- Yes
- Support response times
- 24 - 48 hours
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- The maintenance service tiers are structured to support different levels of usage and complexity. The Basic tier provides 6 hours per quarter, 4 updates per year, and includes essential services such as Package Manager, Connect, SPD, Workbench, up to 3 public-facing services, maintenance via SSH, local sources, up to 10 Workbench users, Posit Basic license, and authentication via Local/SAML/LDAP. The Standard (Team) tier offers 9 hours per quarter with 4 updates per year across multiple environments (staging/production) and adds features like a staging server, PPM git-builders, 3rd party VPN and database drivers, RedHat OS support, individual management accounts for up to 100 developers, Posit Advanced license, and client-requested monitoring and security tools. The Enterprise tier provides 15 hours per quarter with 4–12 updates per year, focusing on high availability and scalability, including Kubernetes launcher, integrated logging and monitoring, client-provided laptops, custom web proxy, multiple staging environments, SMB/NFS/CIFS support, out-of-hours maintenance, managed SFTP/NFS services, Ubuntu Pro/USG, proxied authentication, integration with Spark/Databricks, zero-downtime deployments, rapid CVE responses, HIPAA/CE/CIS compliance, auto-scaling, complete Kubernetes deployment, and true audit logs, making it suitable for large teams and mission-critical operations.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business architect | £1,200.00 | £1,200.00 |
| Associate business architect | £1,400.00 | £1,400.00 |
| Business architect | £1,800.00 | £1,800.00 |
| Lead business architect | £2,000.00 | £2,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £1,200.00 | £1,200.00 |
| Senior data architect | £1,400.00 | £1,400.00 |
| Chief data architect | £1,600.00 | £1,600.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Enterprise architect | £1,200.00 | £1,200.00 |
| Senior enterprise architect | £1,400.00 | £1,400.00 |
| Lead enterprise architect | £1,800.00 | £1,800.00 |
| Principal enterprise architect | £2,000.00 | £2,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £1,400.00 | £1,400.00 |
| Solution architect | £1,400.00 | £1,400.00 |
| Senior solution architect | £1,600.00 | £1,600.00 |
| Lead solution architect | £1,800.00 | £1,800.00 |
| Principal solution architect | £2,000.00 | £2,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical architect | £1,000.00 | £1,000.00 |
| Senior technical architect | £1,200.00 | £1,200.00 |
| Lead technical architect | £1,600.00 | £1,600.00 |
| Principal technical architect | £2,000.00 | £2,000.00 |
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief data officer | £1,600.00 | £1,600.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief information security officer | £1,400.00 | £1,400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief technology officer | £1,400.00 | £1,400.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee analytics engineer | £1,000.00 | £1,000.00 |
| Analytics engineer | £1,200.00 | £1,200.00 |
| Senior analytics engineer | £1,400.00 | £1,400.00 |
| Lead analytics engineer | £1,600.00 | £1,600.00 |
| Head of analytics engineering | £2,000.00 | £2,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data analyst | £1,000.00 | £1,000.00 |
| Senior data analyst | £1,200.00 | £1,200.00 |
| Principal data analyst | £1,600.00 | £1,600.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £1,000.00 | £1,000.00 |
| Senior data engineer | £1,200.00 | £1,200.00 |
| Lead data engineer | £1,600.00 | £1,600.00 |
| Head of data engineering | £2,000.00 | £2,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate data scientist | £1,000.00 | £1,000.00 |
| Data scientist | £1,200.00 | £1,200.00 |
| Principal data scientist | £1,600.00 | £1,600.00 |
| Lead data scientist | £1,800.00 | £1,800.00 |
| Head of data science | £2,000.00 | £2,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior machine learning engineer | £1,200.00 | £1,200.00 |
| Lead machine learning engineer | £1,400.00 | £1,400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Performance analyst | £1,000.00 | £1,000.00 |
| Senior performance analyst | £1,200.00 | £1,200.00 |
| Lead performance analyst | £1,400.00 | £1,400.00 |
| Head of performance analysis | £1,600.00 | £1,600.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Application operations engineer | £1,000.00 | £1,000.00 |
| Senior application operations engineer | £1,200.00 | £1,200.00 |
| Lead application operations engineer | £1,600.00 | £1,600.00 |
| Principal application operations engineer | £2,000.00 | £2,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Configuration analyst | £1,200.00 | £1,200.00 |
| Change and release analyst | £1,600.00 | £1,600.00 |
| Change and release manager | £2,000.00 | £2,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Operations analyst | £1,000.00 | £1,000.00 |
| Senior operations analyst | £1,200.00 | £1,200.00 |
| Operational control manager | £1,600.00 | £1,600.00 |
| Head of command and control | £2,000.00 | £2,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Infrastructure engineer | £1,000.00 | £1,000.00 |
| Senior infrastructure engineer | £1,200.00 | £1,200.00 |
| Lead infrastructure engineer | £1,600.00 | £1,600.00 |
| Principal infrastructure engineer | £2,000.00 | £2,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Infrastructure operations engineer | £1,000.00 | £1,000.00 |
| Senior infrastructure operations engineer | £1,200.00 | £1,200.00 |
| Lead infrastructure operations engineer | £1,600.00 | £1,600.00 |
| Principal infrastructure operations engineer | £2,000.00 | £2,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £1,000.00 | £1,000.00 |
| Senior service desk analyst | £1,200.00 | £1,200.00 |
| Service desk manager | £1,600.00 | £1,600.00 |
| Head of service desk | £2,000.00 | £2,000.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business analyst | £1,000.00 | £1,000.00 |
| Senior business analyst | £1,200.00 | £1,200.00 |
| Lead business analyst | £1,600.00 | £1,600.00 |
| Head of business analysis | £2,000.00 | £2,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Delivery manager | £1,000.00 | £1,000.00 |
| Senior delivery manager | £1,200.00 | £1,200.00 |
| Head of (Agile) delivery management | £1,200.00 | £1,200.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (QAT) | £1,000.00 | £1,000.00 |
| QAT analyst | £1,200.00 | £1,200.00 |
| Senior QAT analyst | £1,600.00 | £1,600.00 |
| Lead QAT analyst | £2,000.00 | £2,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (test engineer) | £1,000.00 | £1,000.00 |
| Test engineer | £1,200.00 | £1,200.00 |
| Senior test engineer | £1,600.00 | £1,600.00 |
| Lead test engineer | £2,000.00 | £2,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Test manager | £1,200.00 | £1,200.00 |
| Head of test | £2,000.00 | £2,000.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice DevOps engineer | £1,000.00 | £1,000.00 |
| Junior DevOps engineer | £1,200.00 | £1,200.00 |
| DevOps engineer | £1,400.00 | £1,400.00 |
| Senior DevOps engineer | £1,600.00 | £1,600.00 |
| Senior DevOps engineer - management | £1,800.00 | £1,800.00 |
| Lead DevOps engineer | £2,000.00 | £2,000.00 |
| Lead DevOps engineer - management | £2,000.00 | £2,000.00 |
| Principal DevOps engineer | £2,200.00 | £2,200.00 |
| Principal DevOps engineer - management | £2,600.00 | £2,600.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice frontend developer | £1,000.00 | £1,000.00 |
| Junior frontend developer | £1,200.00 | £1,200.00 |
| Frontend developer | £1,400.00 | £1,400.00 |
| Senior frontend developer | £1,800.00 | £1,800.00 |
| Lead frontend developer | £2,000.00 | £2,000.00 |
| Head of frontend development | £2,200.00 | £2,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice developer | £1,000.00 | £1,000.00 |
| Junior developer | £1,200.00 | £1,200.00 |
| Developer | £1,400.00 | £1,400.00 |
| Senior developer | £1,800.00 | £1,800.00 |
| Senior developer - management | £2,000.00 | £2,000.00 |
| Lead developer | £2,000.00 | £2,000.00 |
| Lead developer - management | £2,200.00 | £2,200.00 |
| Principal developer | £2,400.00 | £2,400.00 |
| Principal developer - management | £2,600.00 | £2,600.00 |
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior accessibility specialist | £1,250.00 | £1,250.00 |
| Accessibility specialist | £1,500.00 | £1,500.00 |
| Senior accessibility specialist | £1,700.00 | £1,700.00 |
| Head of accessibility | £2,000.00 | £2,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate interaction designer | £1,000.00 | £1,000.00 |
| Junior interaction designer | £1,000.00 | £1,000.00 |
| Interaction designer | £1,200.00 | £1,200.00 |
| Senior interaction designer | £1,600.00 | £1,600.00 |
| Lead interaction designer | £2,000.00 | £2,000.00 |
| Head of interaction design | £2,600.00 | £2,600.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau
- ISO/IEC 27001 accreditation date
- Monday 19 June 2023
- What the ISO/IEC 27001 doesn’t cover
-
Anything outside of the following:
The provision of consultancy on data science related infrastructure, DevOps & MLOps, AI & machine learning, and visualisation along with in person & online training courses for programming & data science to commercial clients worldwide - ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- British Assessment Bureau
- ISO 9001 accreditation date
- Monday 19 June 2023
- What the ISO 9001 doesn’t cover
-
Anything outside of the following:
The provision of consultancy on data science related infrastructure, DevOps & MLOps, AI & machine learning, and visualisation along with in person & online training courses for programming & data science to commercial clients worldwide - Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber Essentials Alternative
- None of the criteria
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- F84bcba7-7106-43dc-8202-d30c1841a109
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Activities to cascade good practice on fair working conditions throughout the supply chain
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Working conditions which promote an inclusive working environment and promote retention and progression
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of issues relating to entering the contract workforce
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@jumpingrivers.com.
Tell them what format you need. It will help if you say what assistive technology you use.