8x8 UK Limited

8x8 Voice for Microsoft Teams

An intuitive, Direct Routing-as-a-Service solution, based on Azure, seamlessly integrates native PSTN calling into Microsoft Teams through the 8x8 XCaaS platform. It offers access to local PSTN replacement in nearly 60 countries. 8x8 calling plans offer various unmetered outbound calling choices for up to 48 international destinations.

Features

• Azure-based Direct Routing as a Service backed by 99.999% SLA
• Enables Microsoft Teams Phone interface to access 8x8 PSTN services
• Local PSTN replacement calling available in 59 countries
• Mix and match unmetered calling plans, domestic and international
• Supports ring groups, call queues, hold, transfer and voicemail
• Barge, Monitor, and Whisper for users in supervisor roles
• Value-added alternative to 8x8 Operator Connect for Teams
• Microsoft Teams Solution Certified Solution for 8x8 Contact Centre
• Broad integration options with business apps and non-Teams devices
• Full access to 8x8 call insights, reporting and analytics

Benefits

• 100% native Microsoft Teams experience
• Accelerate adoption of Microsoft Teams as the single UCaaS interface
• Optional Phone App for users without the Team Phone licence
• Retain and integrate pre-existing non-Teams devices and end-points
• Simplify management through the deployment of a universal service
• Enable digital transformation for flexible working and agile homeworking practices
• Distributed workforces work remotely as part of a unified organisation
• Valuable insights into employee performance and customer experience
• Support your needs for business continuity, resilience and security
• Service delivered using tried and tested Microsoft infrastructure

£2.65 to £113.40 a user a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk-bid@8x8.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

656436380563684

Contact

Ian Taylor
02070966000
uk-bid@8x8.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: 8x8 Voice for Microsoft Teams is a cloud-based PBX-to-PBX integration for Microsoft Phone System. This service provides enterprise-grade telephony and global PSTN connectivity to customers who want to retain Microsoft Teams as their primary collaboration interface, combined with the call quality, geographic reach and calling plan flexibility, provided by 8x8.
• Cloud deployment model: Public cloud
• Service constraints: The 8x8 PSTN services, offered through the 8x8 XCaaS platform, are designed for scalability, reliability, security, global accessibility, and sustainability. Successful implementation, operation, and management require adherence to standard technical requirements, particularly concerning local network connectivity and compliance with local regulations on Voice over IP and carrier interconnection. The operation and availability of the Microsoft Teams user experience are contingent upon Microsoft's capabilities and service guarantees.
• System requirements:
  • Meets Microsoft-documented requirements for Teams implementation and support
  • Licenced and active Microsoft Teams interface on requred user devices
  • Meets 8x8-documented requirements for 8x8 X-Series implementation and support
  • A Microsoft Teams Phone Standard licence, or equivalent, is required
  • An 8x8 X Series user licence (X0-X8) is required

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The UK-based Technical Support team at 8x8 has a target response time to Critical and High priority issues within 30-minutes and to Medium and Low priority issues within one hour. Customer and technical support teams operate during core business hours, Monday to Friday from 08:00 to 18:30, for handling emails and phone calls. Customers on the 24x7x365-day support list will receive assistance beyond these hours, potentially from global support centres outside the UK, to maintain service levels.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 8x8 provides three support tiers tailored to meet the diverse needs of our customer base. Standard support caters to smaller clients, while Premium is geared towards mid-market and enterprise customers. The optional Enterprise level offers enhanced services. Premium and Enterprise packages include 24/7x365 support, live web chat interaction, and service from our Premium Team.; ; The Enterprise Support Experience program delivers superior technical assistance to 8x8's strategic customers. Our seasoned technical experts, with extensive product-specific knowledge and industry experience, lead this program. The Enterprise support package includes:; - Enterprise Support: our globally distributed team of hand-picked product support engineers dedicated to quickly managing and resolving Enterprise customer issues.; - Senior Enterprise Support Engineers: our highly trained 8x8 product support engineers that manage and resolve complex technical support issues for their assigned Enterprise customers.; - Technical Account Managers (TAMs): TAM's bring extensive UCaaS/CCaaS industry expertise to the Enterprise program. They provide strategic and tactical technical consultation to the Enterprise customers, acting as customer champions during technical crises.; ; Customers with Standard or Premium support can opt for TAM services at an additional cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Upon signing the contract, services are provisioned, an account created, and your administrator will be provided with access instructions and credentials. Our Project Services teams will collaborate with you to facilitate the adoption of our service, providing guidance and training for setup, configuration, and efficient use. They adhere to PMI methodology and PRINCE2 principles, ensuring a structured approach from contract signing to transition to our Support teams. The onboarding process, guided by the Project Services team, implements project lifecycle processes and governance throughout.; Project stages include:; ; 1. Project kick-off: Introducing the team, explaining the process, and setting deliverables and timelines.; 2. Solution design (discovery): Assessing network, collecting user profiles, call flow details, and other requirements, including number porting prep.; 3. System configuration and admin training: Configuring the system, providing admin training, and activating phones.; 4. System test and user training: Testing and providing training materials for end-users.; 5. Go-Live: Making the system operational by forwarding calls.; 6. Number porting: Transferring current numbers to our system.; 7. BCD sign-off: Officially approving the Build Capture Document.; 8. Transition to support: Ensuring smooth operations post-implementation, with ongoing support as outlined in our agreement.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data within 8x8 systems is automatically deleted within 24 hours of the contract's expiration. Customers must utilise the built-in product features or APIs to export necessary data elements before contract expiry to prevent data loss. Failure to do so renders the data irretrievable. Additional fees apply if data retrieval is requested beyond contract termination.; ; For Contact Centres:; - VCC CRM Data: Customers utilise the 8x8 Case and Contact Management API for email attachments.; - VCC Analytics: Customers access and download reports.; - Quality Management/Speech Analytics: Customers are responsible for downloading reports and related data.; - Call Recordings: Accessible via VCCs SFTP server.; ; For Back Office:; - Numbers Report: Admins generate PBX number lists.; - User Report: Admins create user reports for service setup.; - Device Report: Customers generate usage and assignment reports.; - Sites and Site Addresses: Admins access setup and physical address details.; - Call Recordings: Admins access current and archived call recordings.; - Work Groups: Admins view configurations, with detailed reports available on request.; - Auto-Attendants: Admins access lists of numbers and assignments.; - Contact Directory: Admins generate .csv format contacts reports.; - Analytics for 8x8 Work: Users with appropriate licences generate and download CDR records.
• End-of-contract process: Upon the expiration of the contract, all data within the 8x8 platform is processed for deletion and will be deleted within 60 days of contract expiry. Customers are responsible for extracting any data from 8x8 products using the provided tools and APIs prior to the contract expiring. Upon the contract expiring, any customer data remaining on the platform shall not be accessible and/or recoverable. Please refer to our exit management provision in our service description for more information.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no differences in features between 8x8 Work Desktop and 8x8 Work Mobile.
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: 8x8’s application features two primary browser-based interfaces for service and administration. The Admin Console empowers customers to manage PBX features like users, hunt groups, and auto attendants. Configuration Manager serves as the platform for administering Contact Centre elements, including call flows, agent skills, omnichannel settings, and service levels.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: 8x8 ensures compliance with legal standards and accessibility best practices through WCAG audits conducted by our internal IAAP-certified accessibility expert. We gather feedback from users with disabilities through interviews and formal usability studies, partnering with charity organisations for regular testing.; ; 8x8's Poly desktop devices are Hearing Aid Compatible (HAC), meeting FCC section 508, ADA Section 508 Recommendations: Subpart B 1194.23, and EN 301 549 standards. They feature standard accessibility elements like visual alerts, customisable backlighting, adjustable ringtones and volume, visual ringing, and tactile keys.; ; Certain features, such as Telephone Typewriter (TTY) support or the Poly® Desktop Connector application for VVX series phones, require additional configuration. Users may need optional accessories from third-party vendors for specific disabilities.; ; Recommended accessibility improvements include enhancing compatibility with screen reading technologies like JAWS, improving keyboard navigation, and implementing user interface enhancements for colour-related challenges.
• API: Yes
• What users can and can't do using the API: 8x8 provides a comprehensive suite of APIs covering various functionalities, including Real Time Statistics, Historical Reporting, Call Recording Control, Contact Centre Status (Schedules), and Chat AI (manipulation and augmentation), Chat API (full headless server-to-server capability), and SCIM Provisioning API. ; ; These APIs enable seamless integration with third-party systems, facilitating intelligent screen pops, configurable workflows, auto activity logging, and data syncing. Customisable workflows cater to individual business processes.; ; Our Contact Centre integrates seamlessly with leading CRM services like Salesforce, NetSuite, Microsoft Dynamics, and Zendesk, alongside support for other systems via Web Services or standard APIs. Our Professional Services team assists in customisation of existing integrations or creation of new ones based on project requirements. Custom integrations can encompass advanced functionalities like populating audio file links in CRM notes, custom inbound routing tables, advanced IVR features, and more.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: 8x8’s XCaaS solution is highly adaptable to meet the specific needs of each customer. For example, individual requirements for Contact Centre operations - such as routing voice, chat, email, digital bot, or voice bot contacts, defining agent skill levels, determining in-queue treatments for end customers, and configuring real-time and historical reporting - are accommodated seamlessly. ; ; Additionally, customisation extends to integration needs, whether for standard integrations or applications unique to a customer’s business. In Unified Communications (UC), customers can integrate 8x8’s capabilities into platforms such as MS Teams. Each user can have a tailored persona, ensuring their unique UC needs are addressed. For instance, users may opt for call recording or need to participate in hunt groups. Therefore, our solutions is customisable to meet the communications requirements of each customer.

Scaling

• Independence of resources: 8x8's cloud-based communication services offer unparalleled scalability, anticipating resource needs for deployment and growth. Our technology scales horizontally, unconstrained by limited resources, and leverages ML and AI algorithms to forecast bandwidth, carrier access, and hardware requirements. Systems automatically adjust resources based on load, with rigorous review by our architecture team to ensure reliability, availability, and security. Dedicated quality assurance teams conduct thorough testing against replica production platforms to uphold 8x8 standards, including load testing. This approach ensures seamless scalability and robust performance, guaranteeing our ability to support both existing and new customers effectively.

Analytics

• Service usage metrics: Yes
• Metrics types: At 8x8, we equip our end users with comprehensive metrics spanning all solution facets. From network call quality to AI-driven content analytics, insights cover voice calls, chat, email, live web, chat, and AI bot technology. Our customisable report templates empower users to highlight relevant KPIs in preferred formats, tailoring reports to their specific needs. This flexibility ensures visibility onto critical metrics, facilitating informed decision-making and optimisation. Whether monitoring call quality or analysing AI interactions, our solution enables effective data utilisation for enhanced performance.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: 8x8's Analytics applications enable users to export data in CSV, XLS, or PDF formats directly from our native interfaces. Additionally, 8x8 offers APIs that allow querying databases to retrieve reporting data.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLS
  • PDF
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • Some data can be exported into PDF format.
  • Reporting APIs for exporting data to third-party reporting applications (PowerBI).

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We strive to maintain our services available to customers 24x7 and offer a Service Level Agreement (SLA) covering system availability and call quality. 8x8 ensures a consistent and reliable end-user experience through a highly available architecture supported by a platform-wide uptime SLA of 99.999%. All service availability calculations and determinations are based on 8x8's records and data. We make commercially reasonable efforts to respond to Unplanned Service Interruptions reported through any of 8x8's Customer Support channels, 24x7. To qualify for Service Credits, customers must notify 8x8 within 30-days from the time they become eligible. Failure to comply with this requirement forfeits the customer's right to receive a Service Credit. Service Credits will be issued on the 8x8 invoice for the period following the customer's request, except in the customer's final month of the Term, in which case the Service Credit refund will be mailed to the customer.
• Approach to resilience: A dedicated Architecture team conducts thorough reviews of all significant changes to service definitions and products before their release, as part of 8x8's New Product Introduction (NPI) process. This review involves scrutinising design and implementation to identify potential service risks. System components undergo systematic evaluation and risk assessment using the "Failure Mode and Effects Analysis" methodology. Risks are scored based on factors such as methods of failure detection, automation of failover, failover duration, severity of failure impact, and likelihood of occurrence. If a component or system poses an unacceptable risk, the proposed solution is rejected, and engineers are tasked with refining the solution or providing mitigations. Mitigations may include implementing faster detection methods, adding redundancy, reducing recovery times, or making lower-level software changes to enhance resilience against failure modes.
• Outage reporting: The 8x8 Network Operations Centre (NOC) provides management alerts for any customer-impacting outages or security breaches. These alerts are sent via dedicated messaging channels to responsible individuals globally and include an audio conference bridge for immediate collaboration. The support organisation is also included in the notification group and follows a dissemination process to inform customers using a web-based Support Portal.; ; In cases where multiple customers are affected, a Master ticket is generated, and all customer portals are automatically updated with relevant information from the Master ticket. Updates to the Master ticket are made as events occur, with multiple changes consolidated into single updates when necessary. Each update message specifies when the next update will be issued, if there are no changes in the interim.

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: 8x8 maintains stringent access controls by assigning unique user IDs with robust passwords, adhering to the latest NIST guidelines. Multi-Factor Authentication (MFA) is mandatory for all access, leveraging a well-known Single Sign-On (SSO) provider. Access by 8x8 employees is meticulously logged, including IP addresses, and is under constant monitoring by both IT and Security Information Event Management teams.
• Access restriction testing frequency: At least once a year
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: 30/10/2015
• What the ISO/IEC 27001 doesn’t cover: The ISO 27001 certification does not extend to include the software or platform.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 07/05/2018
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: 8x8 has completed a CSA CAIQ self assessment, covering all aspects of our service. However, 8x8 does not have an official certification.
• PCI certification: Yes
• Who accredited the PCI DSS certification: A-Lign
• PCI DSS accreditation date: 2018
• What the PCI DSS doesn’t cover: Our customers' PCI environment is covered by 8x8's Attestation of Compliance (AOC), which includes the products we offer for PCI solutions along with our XCaaS series.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • FISMA/NIST
  • SOC2
  • HIPAA
  • PCI-DSS SAQ D
  • ISO9001
  • ISO14001
  • UK CPNI

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: FISMA/NIST, SOC2, HIPAA, ISO9001, ISO14001, UK CPNI, Cyber Essentials, PCI-DSS SAQ D.
• Information security policies and processes: 8x8 adhered to a comprehensive set of policies, standards, and procedures that are in line with the NIST framework. The Chief Information Security Officer (CISO) and their team are responsible for establishing security policies and standards. The Product group, led by Chief Product Officer (CPO), is tasked with executing these policies, developing associated processes, and implementing necessary systems. This group oversees product, project, engineering, operations, and quality assurance teams.; ; On an annual basis, 8x8’s security team conducts a formal review of all security policies. Reviewers include members of the security team, subject matter experts, and executive staff from 8x8. The purpose of these reviews is to assess the accuracy and relevance of each security policy and to align on any necessary updates.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: 8x8 implements a comprehensive Change Management process that evaluates the risk associated with proposed changes, plans for potential rollbacks, and communicates change schedules to both the service desk and customers to ensure smooth execution. All changes with potential risks undergo thorough review and approval by the relevant manager before implementation is considered.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: The Vulnerability Management program at 8x8 is owned by the CISO and operated by a dedicated security team. Upon identifying vulnerabilities through internal channels, the 8x8 bounty program, or responsible disclosure, tickets are generated and prioritised according to their criticality. While the specific tools employed by third parties are undisclosed, internally, the team uses both Dynamic Application Security Testing (DAST) and Static Application Security Testing (SAST) tools for vulnerability assessment.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: 8x8 employs robust monitoring systems, used by the Security Information and Event Management (SIEM), Network Operations Centre (NOC), and engineering teams. This monitoring spans basic signals to low-level devices to detailed performance metrics and anonymised usage patterns from application logs. Intrusion Detection Systems (IDS) are deployed to detect any unusual activities indicating security issues.; ; Additionally, all logs and events are integrated into redundant service performance monitoring systems, ensuring the network’s health is continuously tracked. Any breaches triggering threshold breaches prompt NOC alerts. Customers affected by confirmed breaches are promptly notified, maintaining transparency and swift response protocols.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: The 8x8 Security Information and Event Management (SIEM) team collaborates closely with our Network Operations Centre (NOC) to issue management alerts in the event of service-affecting incidents or security breaches. These alerts are transmitted through dedicated messaging channels to designated individuals worldwide and incorporate an audio conference bridge for immediate communication. Additionally, our support organisation employs a structured dissemination process for customer reporting, leveraging a web-based Support Portal for efficient and transparent communication.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  The Senior Management and Board of 8x8 UK Ltd recognise the environmental impact of our operations. Our commitment is to safeguard and enhance the environment through effective practices and industry best standards, integrating environmental consideration into business decisions and prioritising greener alternatives.; ; We aim for Net Zero greenhouse gas emissions by 2050, starting with calculating our baseline carbon footprint for fiscal year 2020. Our emissions calculations cover all Kyoto Protocol Greenhouse Gas groups, following Greenhouse Gas Protocol and UK Government standards.; ; As a cloud-based Software-as-a-Service (SaaS) provider, we acknowledge data centre emissions in our Scope 3 calculations and are proud to power all UK data centres with 100% renewable energy.; ; To preserve the environment, we monitor, measure, and actively reduce our impact, offering products that reduce physical travel and energy consumption. We've implemented an ISO 14001-accredited Environmental Management System (EMS) to enhance oversight and performance.; ; We engage employees and stakeholders to identify emission reduction avenues, with initiatives including "Green Teams," sustainable procurement, and promoting sustainable travel. Our Environmental Policy, carbon calculations, and reduction plan are publicly available on our Investor Relations website. Requests for access are welcome.

  Covid-19 recovery

  The global pandemic has underscored the feasibility and advantages of remote working on a global scale. Our products equip individuals with the technology necessary to work remotely, opening up new employment opportunities for those who may encounter challenges in accessing traditional onsite job markets. ; ; Communication technologies play a crucial role in facilitating the flexibility of remote or hybrid work environments, particularly for individuals such as parents, caregivers, and those with physical limitations. 8x8 takes pride in leading the way in this domain; through our platform, our customers can embrace the agile workplace, accommodating both in-office and remote work setups, thus enabling businesses to tap into a broader pool of talent.; ; In the wake of the pandemic, there has been a notable 57% surge in virtual job interviews. To deliver Social Value to our customers, we offer remote “into employment training” initiatives, including mock job interviews and CV guidance, aimed at removing potential digital barriers to entering the workforce.

  Tackling economic inequality

  8x8 is committed to enhancing communications for individuals and businesses while equally prioritising our contributions to the broader community. Our Corporate Giving and Social Value strategy revolves around addressing the digital divide and harnessing the collective expertise of our workforce to offer hands-on support and volunteer efforts.; ; The accessibility and utilisation of information and communication technologies play a pivotal role in an individual’s ability to engage and benefit from today’s expanding information society. This accessibility is crucial for workforce development, education, healthcare, and civic participation, ultimately promoting equality, social cohesion, and accessibility, all of which are fundamental drivers of long-term prosperity.; ; We boast a demonstrable track record of serving the communities of our customers, including direct financial support, donations of resources such as laptops, webinars designed to enhance digital skills for older individuals, and outreach programs in schools. Additionally, we regularly host young people in our offices to inspire the next generation of technical talent. Our remote volunteer opportunities encompass the provision of expert business advice, webinars, and upskilling initiatives focussed on employment.; ; In alignment with our commitment to digital inclusion, 8x8 has forged partnerships with two prominent digital inclusion organisations, namely Get.With.The.PROGRAM and Digitall. Through these partnerships, we deliver Social Value directly into communities, particularly schools, by providing resources, teacher training, and educational programs aimed at inspiring young people in digital creation. To ensure maximum impact and reach, we leverage data on Free School Meals to target schools serving socio-economically disadvantaged youth.; ; Our community engagements provide value to our customers and foster a stronger sense of connection among our employees, enriching the fabric of the 8x8 culture. Through our volunteer matching app, accessible to all employees, we encourage active participation in community initiatives, fostering team building and skill development while making a meaningful difference in our communities.

  Equal opportunity

  We advocate equal opportunity employment with robust policies, codes, guidelines, and training programs for diversity and inclusion. The Team8s Diversity Council, a global employee-driven group, leads our initiatives, supported by the Diversity Steering Committee. Comprising senior leaders reporting to the CEO, the Committee provides strategic guidance. We provide regular updates on Diversity and Inclusion (D&I) projects and metrics to our Board, adhering to regional legislation. As a testament to our commitment, 8x8 is a proud signatory of the Tech Talent Charter, empowering organisations to advance diversity and inclusion.; ; Our Diversity Council collaborates with business functions, engaging in initiatives to enhance workforce diversity and inclusion. These efforts include improving data collection methods, integrating diversity into our Social Impact strategy, and advocating for Employee Resource Groups.; ; Learning and development are prioritised for employee growth and advancement, enhancing engagement, reducing attrition, and addressing social mobility and inequality. Our options include mandatory training in areas such as cybersecurity, policy adherence, and anti-harassment.; ; Our mentorship program facilitates knowledge transfer from seasoned professionals, while external networking opportunities enrich professional development. We recognise apprenticeships as a viable path for individuals seeking alternative education. By employing apprentices and offering work experience, we make career prospects more accessible, especially for those facing financial constraints.

  Wellbeing

  Whilst we may not be able to offer specific well-being programs directly related to the delivery of our contracts, we prioritise ensuring that our employees have access to a comprehensive range of activities, programs, and benefits aimed at supporting their overall well-being and fostering a thriving work environment.; ; Here are some examples of the benefits and well-being programs available to all our employees:; ● Vitality Health, which provides health and well-being tools along with health insurance coverage; ● Bupa dental cover, offered as a standard benefit; ● 1-2-1 Ergonomic Assessments to ensure that all employees have the necessary equipment to work safely and healthily from their virtual home offices; ● Financial planning sessions provided by Lloyds & Co, offering support and guidance on financial well-being; ● Well-being talks and resources accessible via our Volunteer Matching App, provided by OnHand; ● SupportLinc Employee Assistance Program, offering confidential face-to-face or virtual counselling sessions, as well as life coaching, expert resources, and referrals for legal, financial, and family assistance; ● Cleo for Families, a resource offering personalised support and resources to families at every stage of the parenting journey; ● Two mandated company-wide rest days in addition to our annual leave allocation.; ; Through these initiatives, we aim to ensure that our workforce has access to the tools and support they need to feel empowered, supported, and able to thrive both personally and professionally.

Pricing

• Price: £2.65 to £113.40 a user a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 8x8 is able to undertake to provide a structured and controlled formal Proof of Concept (PoC). This would be on a trial basis which would require further scope, measurement criteria and consideration of potential cost implications to be agreed.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk-bid@8x8.com. Tell them what format you need. It will help if you say what assistive technology you use.