C365Cloud

C365Cloud Compliance Management System for Industrial and Utilities

C365Cloud is designed to support organisations audit, manage, and improve their level of statutory compliance and FM inspections.

The document repository can be accessed for all compliance certificates, reports, policies, procedure, CAD plans, O&M Manuals and lease documents, allowing organisations to proactively manage compliance and subsequent actions.

Features

• Real-time, RAG compliance dashboards to determine compliance status.
• Scheduled and bespoke management reports.
• Full audit trail to see who viewed/downloaded documents.
• Unique extractor tool automatically extracts actions from electronic survey reports.
• Unlimited browser-based users.
• Mobile working offers cross platform support across IOS/Android/Windows.
• Modular Design with over 100 distinct modules.
• Quickly upload and categorise thousands of historic electronic reports.
• Bespoke and unlimited forms, configurable for any survey type.
• Provides management of all third-party suppliers and internal operatives.

Benefits

• Manage by Exception with automated alerts and scheduled reporting.
• Reduce administration errors, cost & time by automating workflows.
• Make compliance management more efficient with improved auditability.
• Highlight/manage actions derived from compliance and PPM inspections.
• One system for all compliance areas.
• Drive improvement in Supply Chain SLA and KPI Performance.
• Identity staff/contractor workload – scheduled inspections and subsequent actions.
• Improve regional operatives' productivity and quality through mobile working.
• Save time by promoting a supply chain “self-service” methodology.
• ‘Legally defensible position’ - All data evidence based and auditable.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@compliance365.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

656573583589636

Contact

Dominic Bateman
01924 669940
sales@compliance365.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Data management

  Database management systems

  • Document-Oriented Database Systems

  Data integration and intelligence

  • Data Quality Software
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: C365Cloud is a modular software. This means each C365Cloud module can work as a standalone module but can be seamlessly integrated with others to provide organisations with one system for compliance management.
• Cloud deployment model: Public cloud
• Service constraints: Access to the internet and a modern internet browser.
• System requirements: Internet access 1Mbps minimum

User support

• Email or online ticketing support: Yes
• Support response times: Client specfic SLA timescales are applied
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Once the system has implemented the C365Cloud Help Desk manage in accordance with the following Key Performance Indicators;; ; Priority 1 – Core System Critical: downtime affecting all C365Cloud service users; Response time: Respond within 2 hours and recover within 4 working hours (During normal working hours) – 95%; ; Priority 2 – Incidents which result in an interruption to business performance but not causing major disruption; Response time: Respond within 8 hours and recover within 24 hours – 95%; ; Priority 3 – Bug Fix – Incident causing an individual disruption without a suitable work around and being available; Response time: 2 working days – 95%; ; Priority 4 – Minor Bug – Incident causing an individual disruption without a suitable work around being available; Response time: Next feature release
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: All clients receive direct support in on-boarding specific to their requirements.; ; We apply a “Just in Time” Training methodology to ensure maximum effectiveness in line with roles and responsibilities and relevant areas of C365Cloud. Our usual approach is train-the-trainer, which is typically the preferred approach of our clients.; ; User manual PDFs covering all functions are also issued at mobilisation and re-issued by automated email ahead of new version releases. Role Specific User Manuals and ‘how to’ guides are also available to individual Users based on their level of access and/or responsibility via their various dashboards.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Video guides
• End-of-contract data extraction: All data is provided back to the client in a pre-agreed secure format.
• End-of-contract process: The end of contract process is agreed with the client at the start of the service.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Access to the API needs to be requested, once set up has been completed C365 will provide documentation on how to access the API.; ; Our API exposes GET, POST, PATCH endpoints for many of the objects within our system.; ; The GET endpoints all offer a number of ways to filter and page the your data. Updates are made through the POST and PATCH endpoints. We also allow updating of custom data fields against all objects that define custom data, any work our customers do with these endpoints in often done in conjunction with C365.; ; We do not allows users to delete any of the core objects via the API, this will need to go through our Support Desk.; ; We also offer document management against certain objects allowing users to filter, add and retrieve a single document. We also do not allow users to delete documents via the API.; ; The API also allows users to mange certain workflows related to the Helpdesk, allowing them to create more streamlined integration between C365 and there other systems.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: C365Cloud has an outstanding level of customisation available to customers – permissions, forms, reports, dashboards, branding etc.

Scaling

• Independence of resources: Load balancing and automatic scaling of backend services are used to ensure demand is met for each client.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics supplied are based on client requirements.
• Reporting types: Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Data can be exported directly from the website in a variety of formats.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • Word
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • PDF
  • Word
  • Excel

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99% System Availability
• Approach to resilience: Availability zones allow us to provide redundancy across 3 phisically separated loacations.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Management access is limited based on client requirements using pre-defined roles based access.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We apply secure development practices including code review, dependency management, automated vulnerability scanning, and environment segregation across Development, UAT, and Production. We are also looking into incorporating SonarCloud to strengthen static code analysis and identify potential weaknesses more effectively. We have a full Information Security Management System using ISO27001 Guidelines.
• Information security policies and processes: We have a full Information Security Management System using ISO27001 Guidelines.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our processes are aligned with ISO27001 and incorporate specific policies for change and release management.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: AWS Security Hub, AWS Inspector, AWS GuardDuty is used as a central point for internal vulnerability monitoring. This is composed of several additional services allowing for monitoring of Firewall, User and System configurations. In addition, AWS GuardDuty is utilised to monitor malicious activity and unauthorized behaviour.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Protective monitoring is delivered through Amazon CloudWatch, AWS CloudTrail, AWS GuardDuty, and AWS Security Hub, with additional observability and alerting provided through Datadog.
• Incident management type: Supplier-defined controls
• Incident management approach: Our incident management approach is aligned with ISO27001. Specific incident management policies are in place with named staff responsible for managing an incident. The policy is regularly reviewed.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 1%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 1%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 0.5%
• Over £5,000,001: 0.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Simply Certification
• ISO/IEC 27001 accreditation date: Tuesday 20 August 2024
• What the ISO/IEC 27001 doesn’t cover: N/A our certification covers the whole of the service.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 5ed93fd0-b7ec-4c0d-8b01-09a4dc65266e
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@compliance365.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.