INFOSYS LIMITED

Infosys M365 Tenant-to-Tenant Migration and Collaboration Modernisation-Managed Service

End-to-end managed services to plan, execute and validate Microsoft 365 tenant-to-tenant migrations and collaboration modernisation. We cover identity, Exchange, OneDrive, SharePoint, Teams, security and compliance, coexistence, cutover, and stabilisation, using automation, controls and accelerators to reduce risk, downtime and cost while elevating user experience and governance.

Features

• Automated discovery of tenants, identities, workloads, dependencies.
• Cross-tenant identity and domain cutover orchestration.
• Exchange, OneDrive, SharePoint, Teams data migration tooling.
• Coexistence for mail, calendaring, Teams, including guest access.
• Pre-migration readiness, throttling, quota, and risk assessments.
• Role-based change control, CAB, and approvals workflow.
• Real-time performance dashboards and migration progress tracking.
• Data integrity validation and post-migration verification
• Security, compliance, audit controls mapping and reporting.
• Detailed runbooks, issue triage, and communications.

Benefits

• Reduce migration risk with proven methods and automation.
• Minimise downtime through staged cutovers and coexistence.
• Accelerate timelines with re-usable accelerators and playbooks.
• Improve user experience via guided communications and support.
• Enhance governance with compliant configuration and auditing.
• Achieve predictable outcomes with metrics-driven execution.
• Optimise costs through tool rationalization and automation
• Increase security posture during and after migration.
• Ensure data fidelity with robust validation processes.
• Simplify operations with managed service ownership

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukps@infosys.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

656814962790704

Contact

Peter Gill
+44 7391393866
ukps@infosys.com

About your service

• Service categories:

  Applications

  Collaborative

  • Email
  • Enterprise community
  • Team collaboration

  Conferencing and virtual event

  • Web Conferencing Applications
  • Virtual Event Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: Planned maintenance windows communicated in advance; migrations scheduled during low-impact periods. Support limited to Microsoft 365 workloads; excludes third-party SaaS. Requires buyer to provide admin consent and DNS changes. Performance subject to Microsoft throttling policies. No guarantee for legacy unsupported versions. Service SLAs apply only to Infosys-managed tasks.
• System requirements:
  • Microsoft 365 tenant admin credentials and global admin rights
  • Stable internet connectivity with minimum 10 Mbps bandwidth
  • Access to DNS hosting for domain cutover changes
  • Modern browsers: Edge, Chrome, Firefox for admin portals
  • Windows PowerShell 5.1 or later for migration scripts
  • Azure AD Connect installed for hybrid identity scenarios
  • Sufficient OneDrive and SharePoint storage quotas
  • Disable legacy authentication protocols before migration
  • Ensure MFA policies aligned with migration timelines
  • Temporary coexistence licenses for staged migration phases

User support

• Email or online ticketing support: Yes
• Support response times: Responses within 1 hour during business days; critical issues 24x7. Weekend response within 4 hours for P1 incidents.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide L2 and L3 support
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Kickoff workshop and discovery, environment readiness checks, tool configuration, and pilot migration. Provide runbooks, RACI, and communication templates. Online training for admins; user guides for employees. Coexistence and cutover rehearsal, success criteria defined, and go-live schedule agreed
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Admins export project data, audit trails, and reports via API or portal in CSV/PDF/JSON. Migration job metadata and validation logs provided. We assist with packaging and secure transfer to buyer storage. Encryption at rest/in-transit maintained.
• End-of-contract process: Formal closure review, confirm success criteria, and handover of documentation. Disable access, revoke tokens, and archive configuration. Residual tasks listed; post-cutover warranty window ends. Additional services (optimization, decommissioning) available at extra cost.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: All docs use structured headings, alt text, accessible tables, and tagged PDFs. HTML content supports ARIA landmarks, keyboard navigation, and high-contrast. Videos include captions and transcripts. Downloads provided in open formats

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Retrieving data. Wait a few seconds and try to cut or copy again.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Role-based web portal for migration planning, scheduling, and tracking. Dashboards show throughput, errors, cutover readiness, and validation status. Admins manage waves, mappings, throttling controls, and approvals. Users access self-service status and FAQs. Integrates with ticketing for updates.
• Accessibility standards: WCAG 2.2 AAA
• Accessibility testing: Infosys has conducted interface testing to ensure compatibility with assistive technologies such as screen readers, voice recognition tools, and keyboard navigation. Our approach includes validating Microsoft 365 components (Exchange Online, SharePoint Online, Teams, OneDrive) and migration portals to support users with visual, auditory, and motor impairments. Testing is performed during migration planning and user acceptance phases to confirm compliance with WCAG 2.1 standards and ensure seamless interaction for all users post-migration.
• API: Yes
• What users can and can't do using the API: Users can set up the service through secure Microsoft 365 APIs by registering an application, granting required permissions, and configuring source/target tenants and migration scope via API calls. Changes such as adding users, modifying migration batches, or updating settings can be made through the same APIs.; ; Limitations:; API usage is subject to Microsoft 365 permission requirements, admin consent, service throttling, and tenant security policies. Some actions require Global Administrator approval and cannot be fully automated.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Configurable mapping rules for mailboxes, OneDrive, and SharePoint paths. Notification templates for users and stakeholders. Optional coexistence features (calendar sharing, guest redemption) toggled per program. Admins customise via portal; program leads via change control process.

Scaling

• Independence of resources: Multi‑tenant architecture with logical isolation, dedicated project queues, and rate‑limited workers. Per‑tenant throttles prevent noisy‑neighbor effects. Jobs are sharded by wave and workload

Analytics

• Service usage metrics: Yes
• Metrics types: Dashboards for migration throughput, data volume, success/failure counts, retry rates, error categories, queue times, user readiness, and cutover completion. SLA compliance, ticket MTTR, and validation pass rates reported. Per‑wave and per‑workload metrics available.
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Export through portal or API as CSV, JSON, or PDF; scheduled reports for telemetry; ad-hoc exports on request. Secure delivery via buyer’s storage or encrypted transfer
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • JSON
  • XLSX
  • XML
  • TXT
  • ZIP (encrypted)
  • YAML
  • PDF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Strict firewall rules, least‑privilege access, and bastion‑host mediated administration

Availability and resilience

• Guaranteed availability: Managed migration windows with service availability of 99.9% for the portal during business hours. If availability falls below target, service credits applied per contract. Critical cutover periods receive enhanced monitoring and failover procedures to preserve continuity.
• Approach to resilience: Redundant components across availability zones, stateless workers with auto‑scaling, and queue‑based orchestration. Data captured in durable storage with periodic checkpoints. Disaster recovery runbooks include RTO/RPO targets, backup verification, and failover rehearsals.
• Outage reporting: Public status page for planned/unplanned incidents, email alerts to stakeholders, and an API for status/telemetry. Incident timelines and root‑cause summaries published post‑recovery.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Restricted using role-based access control and least-privilege principles. Authentication is enforced through strong identity controls such as MFA, and access is limited to authorized personnel only. All access is logged and reviewed regularly to ensure security and compliance.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Less than 1 month

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Infosys CyberSecurity is an amalgamation of the CyberSecurity strategy that supports our CyberSecurity framework and a strong cyber governance program driven through the Information Security Council. The strategy is designed to minimise CyberSecurity risks and align to our business goals.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We track all service components throughout their lifecycle using documented and version-controlled configurations. Changes are reviewed for operational and security impact, approved before implementation, and logged to ensure traceability and security compliance.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We follow a proactive vulnerability management process that includes regular risk assessments and security reviews to identify potential threats to our services. Vulnerabilities are prioritized based on risk and impact, and patches are applied promptly in line with severity and vendor guidance. Threat intelligence is obtained from trusted sources including Microsoft security advisories, vendor notifications, and industry best-practice feeds to ensure timely response to emerging threats.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Continuous logging and monitoring to identify potential compromises through alerts, anomaly detection, and review of security events. When a potential compromise is identified, we follow an incident response process that includes investigation, containment, remediation, and reporting. Incidents are triaged immediately, with response actions initiated promptly based on severity.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Pre‑defined runbooks for common events (service degradation, auth failures). Users report via portal or email; we provide ticket references and post‑incident reports with root cause, impact, and corrective actions.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A limited-time free trial includes basic Microsoft 365 tenant-to-tenant migration assessment and planning support. It excludes actual migration execution, premium features, and post-migration support. The trial is available for 14 days to help customers evaluate migration readiness and approach before committing to full service.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0.2%
• Between £500,001 and £1,000,000: 0.5%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 1.5%
• Over £5,000,001: 2%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas Certification Holding SAS - UK Branch
• ISO/IEC 27001 accreditation date: Wednesday 17 December 2003
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Bureau Veritas Certification Holding SAS - UK Branch
• ISO 9001 accreditation date: Tuesday 10 November 1998
• What the ISO 9001 doesn’t cover: The scope is "The provision of software services including project management, consultancy, analysis, design, build, test, user documentation, installation, training, maintenance, customisation, Migration, Re-engineering, Product Development, Package Implementation, Systems Integration, Validation, Cloud and Infrastructure Management Services, Digital Integration Services, Enterprise Mobility.; The supply of software for Banking, Financial, Capital Markets, Energy, Utilities, Insurance, Cards and Payments, Healthcare, Life Sciences, Retail, Consumer Packaged Goods, Logistics, Manufacturing, Communications, Media, Entertainment, Embedded Systems, Internet, Middleware MIS Applications.; The provision of software based engineering services"; anything outside this scope is not covered
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Da4614e5-ad88-4d7c-921d-8e59b5d9b4a4
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications:
  • SSAE 18/ISAE 3402 SOC 1 Type II
  • CMMI 2.0
  • ISO 22301:2019
  • ISO 42001:2023

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukps@infosys.com. Tell them what format you need. It will help if you say what assistive technology you use.