AJAR TEC LIMITED

IPCCTV as a Service

Choosing Ajar XProtect as your foundation provides a solution developed by innovative surveillance experts working to solve your challenges.
Our Open Video Management Platform, with thousands of native integrations with 3rd party applications, provides scalable, comprehensive video management tools for small up to enterprise level.

Features

• Case management
• Multi camera search
• Smart client, web client and mobile client
• ANPR, video analytics, screen recorder features as add-ons
• SDK & Open API integration with third party solutions
• External identity provider support OIDC
• Video wall smart wall client
• Multi site centralisation
• Continual software development

Benefits

• Open platform, ONVIF compliance integrates with 1000s of supported devices
• Scalable
• Cyber secure
• Cloud managed
• Integration platform for the development of integrated security solutions
• Regular software updates and enhancements via Care Package
• Online dashboard for real-time system status, management & reporting
• Single point of support

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tara.mclaughlin@ajartechnology.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

657518022353176

Contact

Sales Department
0800 6122680
tara.mclaughlin@ajartechnology.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: XProtect in the cloud can be utilised by manufactured onsite hardware or by deployment on 3rd party onsite hardware. As an open platform, it has no constraints to support or integration with other systems and services.
• System requirements:
  • Reliable wired internet connection for cloud video access
  • Compatible IP cameras approved or supported
  • Supported web browser
  • Adequate network bandwidth to support video streaming & uploads
  • Power sources for cameras, recorders & networking equipment
  • Paid subscription plan and software care support

User support

• Email or online ticketing support: Yes
• Support response times: We provide wraparound support and maintenance contracts which complement the services. As part of the subscription, system health and monitoring is provided through the platform.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Due to the nature of the solution, formal support levels are defined by client operational requirements and in collaboration with the client. Baseline costs are generally calculated in accordance with the following metrics:; ; Number and location of CCTV devices and operational sites; Period of cover - normal working hours, weekends, bank holidays, 24/7/365; Required SLA - 4 hours to 72 hours to be defined as remote and/or on site according to client requirements.; ; Dedicated technical account managers and/or cloud support engineers can be provided at additional cost in accordance with the baseline cost cost considerations defined above.; ; Additional cost options also relate to required coverage of any client owned CCTV hardware, whether or not that hardware is in warranty and whether a spares holding is required.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onsite and online training and customised client user guides.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Video surveillance data is primarily stored on on-premise devices that remain the property of the user after a contract ends, and retrieval of stored footage is possible from the on-premise device without an on-going cloud subscription. Cloud Stored data can be exported at anytime to users assigned the appropriate permissions.
• End-of-contract process: At the end of a services contract, the user is notified of the contract expiration or non‑renewal based on agreed terms. The user should download or archive any required video footage, reports, or data before the contract end date, as access to cloud services and stored video will be disabled after expiration. User accounts are deactivated. Any remaining hardware remains the customer’s responsibility, and data retention or deletion is handled in accordance with Milestone’s data retention and privacy policies.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Accessibility tools for web sites and PDF documents (such as audio narration tools) can be used in conjunction with Milestone XProtect documentation.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Administrative functions and features tend to be only accessible via browser based interface. Whilst operational functions and features (viewing live and recorded video, exporting video, viewing video events) can be conducted in either interface.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The API allows users to build custom applications, automate workflows and connect third party devices or systems directly to the XProtect Video Management Software. ; The underlying SOAP based protocols rely on the Windows Communication Framework, which can make it difficult to implement native non-windows integrations.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Milestone XProtect ensures that core surveillance services (recording and live viewing) are not impacted by high user demand through a combination of distributed architecture, hardware acceleration, and dedicated failover mechanisms. ; Decoupled components; Distributed Architecture; Dedicated mobile servers; Load balancing

Analytics

• Service usage metrics: Yes
• Metrics types: The XProtect dashboard provides real time view and metrics for service usage, capacity and availability. Further detailed reports can be created and downloaded.
• Reporting types:
  • API access
  • Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: The professional services and ongoing support of the solution

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Authorised users can export data from the platform through the web or mobile application. Recorded video can be searched by time, camera, or events, then clipped and exported in standard video formats with optional watermarking or authentication. Snapshots, reports, and audit logs can also be downloaded where enabled. Exports are saved locally to the user’s device, ensuring customers can retain evidence and records before contract expiration or as needed for investigations and compliance.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • MP4 (video data)
  • Excel formatted spreadsheets
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Primary data stored on-premise. Cloud stored data hosted in Tier 3 datacentre with associated up-time and availability compliant with Tier 3 standards.
• Approach to resilience: Cloud based infrastructure operates within a high availability architecture with all services and infrastructure operating with redundant backup systems. Further information available upon request.
• Outage reporting: User accessible dashboard reports on all outages, errors and bugs with expected remediation timelines noted.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: All users and user groups have a defined set of permissions, some of which cover all management and support functions. A nominated admin user can assign these permissions to user groups and individual users as desired to ensure only authorised users have access to these functions.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Secure by design security is integrated into the earliest stages of development, focussing on the principle of least privilege, input validation and secure coding practices. ; Vulnerability management policy - breaches are addressed and mitigated within a 48 hour period; CCVE Numbering Authority - adhering to industry standards for managing vulnerabilities; Patch and update management; Third party risk management
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The Change and Release Management process ensures that prior approval is obtained and a robust and resilient process of risk management is followed for all proposed changes and that authority from the client is explicit. ; ; Change Management Responsibilities include:; ; • Raising and recording changes; • Assessing the impact, cost, benefit and risk of proposed changes; • Developing business justification and obtaining approval; • Managing and coordinating change implementation; • Monitoring and reporting on the implementation; • Reviewing and closing Requests for Change (RFCs); • Publishing the Forward Schedule of Changes
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability Reporting & Triage: Milestone encourages responsible disclosure. Reported vulnerabilities are triaged within 15 business days, with a 2-day confirmation window for non-anonymous submissions.; Targeted Patching SLA (Service Level Agreement):; Security testing is built into the development process, including:; Static & Dynamic Analysis: Automated tools to find vulnerabilities early.; Manual Security Testing: Human-led testing to simulate attacker perspectives on high-risk modules (authentication, APIs, etc.).; Penetration Testing: Performed on every XProtect VMS version release.; Third-Party Component Security: Milestone performs security assessments on third-party libraries and dependencies, monitors them for vulnerabilities.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: System Monitor Component: A dedicated feature within XProtect Corporate and Expert VMS that offers a visual, color-coded, real-time overview of the entire system's health.; Predictive Storage Monitoring: The system monitors camera recording rates and remaining storage space to predict and warn of potential storage failures before they happen.; Threshold Management: Administrators can define custom thresholds for "warning" and "critical" states for different system components, enabling differentiated monitoring of critical infrastructure.; The dashboard allows for instant location of problems, enabling rapid root-cause analysis of failed components.; Milestone supports proactive monitoring across third-party devices, providing a unified view of complex environments.
• Incident management type: Supplier-defined controls
• Incident management approach: The objective of Incident Management is to restore the service to normal operation, as quickly as possible with minimum disruption to the business following an unplanned and resolvable occurrence.; ; Our objective is that Incident Management is able to be performed at first contact or via remote access support in the majority of cases. The services within the scope of Incident Management will be :-; ; • Incident recording; • Incident classification ; • Incidents resolution; • Investigation, diagnosis and resolution; • Escalation to 2nd line if necessary; • Incident ownership, monitoring, tracking and communication; • Incident closure
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30-60 day proof of concept/trials on client site linked to existing or temporary cameras for data driven ROI reporting

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0.25%
• Between £250,000 and £500,000: 0.5%
• Between £500,001 and £1,000,000: 0.75%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 1.25%
• Over £5,000,001: 1.75%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau, Amtivo Group
• ISO 9001 accreditation date: Friday 4 July 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Cac9f52f-41c0-46ee-9652-6c061c28619b
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Dd014285-80b0-4357-a62d-5151769a7358
• Other security certifications: Yes
• Any other security certifications: NSI Gold

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tara.mclaughlin@ajartechnology.com. Tell them what format you need. It will help if you say what assistive technology you use.