Network Utilities (Systems) Ltd

Bitdefender Gravityzone - Next-Gen Endpoint Antivirus

Bitdefender GravityZone Enterprise is a cybersecurity solution for organisations, offering advanced threat protection and endpoint security for devices like servers, desktops, and mobile devices. It combines anti-malware, anti-ransomware, and Endpoint Detection and Response (EDR) capabilities to defend against various cyber threats.

Features

• Unified console for endpoint control.
• Protection against malware and ransomware.
• Advanced threat monitoring and response.
• Shields against network-based threats.
• Safeguards cloud environments.
• Protects virtual machines.
• Strict access controls and verification.
• Automates patch management and incident response.
• Monitors unusual activities for threats.
• Intelligent threat detection and prevention.

Benefits

• Guards against emerging cyber threats.
• Streamlined security operations.
• Safeguards various devices and platforms.
• Minimises potential data breaches.
• Automates routine security tasks.
• Provides insights into threats and attacks.
• Adapts to organisation's growing needs.
• Identifies and addresses threats quickly.
• Tailors security to specific needs.
• Helps meet regulatory requirements.

£3.10 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@netutils.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

657591673978166

Contact

David Bundock
02087833800
frameworks@netutils.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The wider Heimdal Security Platform, including:; GravityZone Email security; GravityZone Storage security; GravityZone Mobile security
• Cloud deployment model: Public cloud
• Service constraints: None at this time
• System requirements:
  • Windows: 7 onwards, Windows Server 2012, 2016, 2019.
  • MacOS: High Sierra (10.13.x) onwards
  • Linux:Red Hat, Ubuntu, SUSE, and CentOS.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Email and online ticketing is responded to within 4 hours Monday-Friday, no response over the weekend. Urgent matters over the weekend should be raised via the phone number provided.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: We provide 24/7/365 support on all products and services we provide. Account Managers are aligned to all accounts acting as a single liaison point. At any point throughout the support process we are able to liaise directly with the vendor to escalate resolution of the issue. All support costs are included in the monthly or annual price service fee.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Implementation and onboarding is all included as part of our fully managed service. This will include training of administrators in the use of the service. Additional end user training can be purchased but is generally unnecessary.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Upon the contract coming to an end the client will be uninstalled from the end point. Any reporting data can be provided in an exported PDF, but with no user data held within the platform out side of the log data nothing further is available to be provided.
• End-of-contract process: We would work with the customer to ensure a smooth migration away from the Birdefender product, including any assistance required with advice on removal of the clients from the endpoints.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service interface of Bitdefender GravityZone Enterprise offers a unified console for managing all security aspects across an organisation. Administrators can use this centralised platform to deploy security policies, monitor endpoints, and perform security tasks such as scanning and threat detection. The interface provides comprehensive visibility into the network, devices, and potential threats, enabling quick response and remediation. It also offers reporting and analytics to assess security performance and compliance. The user-friendly design allows for easy navigation and efficient management, catering to both on-premises and cloud-based environments.
• Accessibility standards: None or don’t know
• Description of accessibility: From an end-user perspective a client is installed on the endpoint, with minimal interaction with the user. It provides high levels of protection with minimal impact.; ; Administrators of the platform administer the solution via a web based portal accessible via username, password and MFA. This can be accessed via any Internet enabled device.
• Accessibility testing: Unknown
• API: Yes
• What users can and can't do using the API: Through the API, users can set up and manage various aspects of their security infrastructure:; ; Endpoint Management; Users can enrol, manage, and uninstall endpoints, as well as apply security policies and configurations to these devices.; ; Policies and Profiles; The API allows users to create, modify, and deploy security policies and profiles for endpoints, including settings for anti-malware, anti-ransomware, firewall, and other security features.; ; Reports and Analytics; Users can generate, retrieve, and analyse security reports and metrics to monitor the health and performance of their security environment.; ; Incidents and Alerts; The API provides access to security incidents and alerts, enabling users to track and respond to potential threats.; ; Network Attack Defence; Users can manage settings related to network security, such as port monitoring and network attack detection.; ; User and Role Management; The API allows for the creation and management of user accounts and roles with specific permissions within the security platform.; ; Cloud Integration; Users can integrate GravityZone with other cloud services and environments, extending security coverage to cloud-based assets.; ; Automation and Scripting; The API supports the automation of routine security tasks and processes, streamlining operations and improving efficiency.; ; The API offers robust and flexible options for customising and automating security management.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Buyers can customise Bitdefender GravityZone Enterprise to meet their specific security needs:; ; 1. **Security Policies**: Create and configure custom security policies for different groups of devices, setting protection levels based on device type or risk.; ; 2. **Endpoint Management**: Enrol and manage endpoints, applying specific settings and policies to individual or groups of devices.; ; 3. **Integration with Other Systems**: Integrate GravityZone with other security and management systems, such as SIEM solutions.; ; 4. **Automation**: Automate routine security tasks, like scanning and incident response, for improved efficiency.; ; 5. **Alerts and Notifications**: Customise alerts and notifications to receive updates on security incidents in real-time.; ; 6. **Role-based Access Control**: Set up different user roles with varying levels of access and permissions for platform management.; ; 7. **API Access**: Use the API to customise and automate security operations, integrating GravityZone with other systems.; ; 8. **Reports and Dashboards**: Customise reports and dashboards to focus on metrics relevant to the organisation.; ; 9. **Endpoint Profiles**: Manage endpoint profiles, specifying security settings for different types of devices.; ; 10. **Network Security**: Customise network security settings like firewall rules and intrusion detection policies.; ; These customisation options enable buyers to tailor Bitdefender GravityZone Enterprise for optimal security management across their organisation.

Scaling

• Independence of resources: The clients operate independently of the cloud infrastructure so no amount of load placed on the service or service interruption would directly impact the end user experience. That being said we operate a series of robust SLAs, guaranteeing quite response times to identified issues (30 minutes), along with access to a 24/7/365 support desk.

Analytics

• Service usage metrics: Yes
• Metrics types: Bitdefender GravityZone provides various service metrics for effective security management:; ; Threat Detection: Metrics on detected threats by type, source, and severity.; Endpoint Status: Health and compliance of endpoints and vulnerability detection.; Incident Response: Number, type, and resolution time of security incidents.; Patch Management: Deployment and success of patches and compliance.; Network Security: Attacks detected and blocked, firewall and intrusion detection.; User Activity: Insights into user behaviour and access patterns.; Performance: Resource usage of the security solution.; Compliance: Adherence to security policies and regulatory requirements.; Licensing: Licence usage and expiration tracking.; Reports and Analytics: Customisable reports and dashboards for key insights.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Bitdefender

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: All data is stored in public cloud with robust security and protection measures in place.
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Not applicable
• Data export formats: Other
• Other data export formats: Not applicable
• Data import formats: Other
• Other data import formats: Not applicable

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee 99.99% availability of the end user client. This operates independently of the cloud infrastructure so is immune of any service impacting outages or issues. This is predicated on the client being deployed on the endpoint with all required services running.; ; Access to the administration portal is via any web enabled device. The client portal is delivered with a 95% availability guarantee. This is achieved via a distributed design utilising the public cloud infrastructure.
• Approach to resilience: Access to the administration portal is via any web enabled device. The client portal is delivered with a 95% availability guarantee. This is achieved via a distributed design utilising the public cloud infrastructure. Further information around the architecture of the solution is available on request.
• Outage reporting: Any outages are reported either via an API or email alert. Email alerts will be sent to nominated administrators within the customer.

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: The user will authenticate by Email address - It is highly recommend that MFA is enabled on the account. This is supported and mandated through the management interface.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International
• ISO/IEC 27001 accreditation date: 08/04/2013
• What the ISO/IEC 27001 doesn’t cover: All areas of information security are covered in the ISO27001, the Information Security Manual can be provided for review if necessary.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All policies are in line with ISO27001; Access control policy; Network access control policy; Anti-piracy policy; Backup policy; Data protection policy; Data security - storage; Data security - disposal; Data security - use of personal data; Data security - it security; Data breach notification policy; E-mail & internet acceptable usage policy; Laptop policy – security; Network systems monitoring policy; Password policy; Remote access and mobile computing policy; Usb memory sticks usage policy; Virus protection policy; ; Policies are formally reviewed at least twice a year with monthly information security management meetings held to review their ongoing suitability and staff adherence to. We record any non-conformances centrally in a register and address directly with staff.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The organisation defines and maintains configuration and change management of the customers estate. Changes to systems are communicated to all stakeholders with any impactful changes requiring authority from the customer administrator. All changes are undertaken to ITIL standards with both the directly impacted resource and the wider estate tracked both during and post implementation. The change management process accommodates urgent changes, standard changes, and routinely occurring preapproved changes. The specific change process is made available via the service agreement.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate a full 24/7/365 security operations centre which collects, aggregates, and normalises log data from hundreds of sources for AI enabled analysis using an analytics platform, SIEM, threat intelligence, and individuals. Our service identifies threat-like behaviour in your ours and our customers systems such as impossible logins, multi-factor bypass, coordinated attacks, and rogue agents. The service identifies unpatched and vulnerable services not identified by the 7 day patch and update cycle undertaken within the routine maintenance policy. We also operate a patch and asset management solution that automate patch identification and delivery.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We operate a full 24/7/365 security operations centre which collects, aggregates, and normalises log data from hundreds of sources for AI enabled analysis using an analytics platform, SIEM, threat intelligence, and individuals. Our service identifies threat-like behaviour in your ours and our customers systems such as impossible logins, multi-factor bypass, coordinated attacks, and rogue agents. When an escalated incident requires remediation, our SOC experts are available to provide remediation assistance and advice identifying the threat and removing the risk. Our internal SLA is a maximum 30 minute response time for critical alerts.
• Incident management type: Supplier-defined controls
• Incident management approach: All company systems and client services are monitored for availability (and degradation e.g. high CPU or disk space usage). There is also a remote SOC/ SIEM service used for internal monitoring. These are in operation 24/7/365 underpinned by the 24 hour support desk, manned by experienced, accredited technical staff with access to vendor escalation if necessary. Any incidents are logged in our call management system and become part of our incident management process. Based on our priority/ response time/ escalation matrix and ensures that the correct resource is allocated to speedy technical resolution and timely, regular communication with all stakeholders.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  While Bitdefender GravityZone Enterprise is primarily a cybersecurity solution and not directly focused on combating climate change, it can contribute indirectly to sustainability and energy efficiency through various means:; ; Resource Optimisation: By providing comprehensive security for devices and networks, Bitdefender helps organisations maintain efficient IT infrastructure, which can lead to reduced energy consumption and a smaller carbon footprint.; ; Remote Management: The platform allows for remote management and monitoring of endpoints, reducing the need for physical travel and on-site maintenance, which in turn can lower emissions.; ; Virtualisation Support: GravityZone supports virtualisation, enabling organisations to consolidate hardware resources and reduce the number of physical servers, leading to energy savings.; ; Cloud Integration: The solution integrates with cloud services, which can be more energy-efficient than traditional on-premises data centres due to their optimised operations and use of renewable energy sources.; ; Automation: By automating security tasks such as patch management and threat detection, GravityZone helps streamline IT operations, potentially reducing energy usage and the environmental impact of manual processes.; ; Sustainable Practices: Bitdefender, as a company, may engage in sustainable practices, such as using energy-efficient data centres and promoting green initiatives, contributing to overall efforts to combat climate change.; ; Compliance with Green Standards: Bitdefender's security features help organisations maintain compliance with industry standards, including those related to energy efficiency and sustainability.; ; In summary, while Bitdefender GravityZone Enterprise's primary purpose is cybersecurity, its features and capabilities can indirectly support environmental sustainability by optimising IT infrastructure, promoting remote and efficient management, and enabling the adoption of energy-efficient practices.

Pricing

• Price: £3.10 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A free trial is available on request. These are typically provided over a 14 day period and allow the administrator to deploy the client to a small number of devices while having access to the reporting and configuration portal.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@netutils.com. Tell them what format you need. It will help if you say what assistive technology you use.