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SVGC Limited

Integrated Logistic Support Service

The Integrated Logistic Support (ILS) service offers a coherent approach to system development management aimed at optimising
Through Life Costs (TLC) of systems. It addresses all system support elements to influence the solution design and determine the system through life support requirements at the earliest stages of the procurement programme.

Features

  • Availability, Reliability and Maintainability assessments and trials
  • Failure Modes, Effects and Criticality Analysis (FMECA) assessments
  • Supply Support Studies and Assessments
  • Logistic Support Analysis (LSA)
  • Through Life Cost (TLC) assessment
  • Manpower resource assessment, Training Needs Analysis and Training
  • Technical Publications for support
  • Solution Safety & Security
  • Long-term support understanding for complex technology systems

Benefits

  • Assessment of the total cost of a solution including support
  • Ensures support requirements are addressed from the programme outset
  • Ensures technical documentation is developed for system service support
  • Analysis of system design features unnecessarily impacting support cost
  • Consideration of new technologies for alternate support solutions
  • Optimised solution design which incorporates design for support
  • Supportability Assessment to determine whether service support has been achieved
  • Identify optimum operational capability at the lowest possible Through-Life cost
  • Long-term support understanding for complex technology systems
  • Increasing operational efficiency and lowering maintenance costs

Pricing

£817 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at commercial@svgc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 5 7 6 8 3 9 3 6 2 8 1 7 8 1

Contact

SVGC Limited Ms Julia Campbell
Telephone: 01747820900
Email: commercial@svgc.co.uk

Planning

Planning service
No

Training

Training service provided
Yes
How the training service works
A Training Needs Analysis (TNA) approach is used to determine practical cost effective training solutions. TNA follows a logical progression from understanding of the system requirement, to evaluating training needs and options and delivery of the training solution. Scoping Studies clearly define the boundaries of the TNA, Operational Task Analysis identifies the jobs and tasks affected by the new or changed in-service system, whilst Training Gap Analysis establishes the gap between the new operational objectives and existing performance standards. Training Needs established, our ILS service consultants will assess the most appropriate training delivery with clear goals to impart the necessary Knowledge, Skills and Experience, based upon a philosophy of Explanation, Demonstration, Imitation and Practise. Training may include formal Knowledge Transfer coursework against a structured curriculum, informal Coaching clinics following a crawl, walk, run, sprint approach or hands-on practical workshops. Training courses may include use-case scenario driven exercises with an Exercise Control (EXCON) team managing the scenario delivery with real-time injects from SME trainers in operational (LOCON) and strategic (HICON) teams; typical in teaching the use of real-time operational information systems for instance in Command & Control solutions. Where appropriate, the delivery of a IT synthetic training solution may be determined.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
The purpose of the ILS service is to test the quality of the solution requirements and design to assure that the Buyer solution service support performance is fit for purpose, when in-service. Our ILS service team consultants will work with the Buyer and related stakeholders to ensure the Availability, Reliability and Maintainability of the solution is addressed in requirements, design, implementation and through testing. FMECA analysis is used to determine what the business functions of the solution are, how they might fail, and should any of these functions fail, whether the effects of these failures may be business critical, to mitigate the risk. In testing the service support, service test and trials, based upon scenario driven support use-cases, will assure the service solution requirements are met. Training requirements are established and Training Needs Analysis will determine what training gaps need to be filled, whilst the security aspects of the solution will be qualified through a System Security Management Plan identifying security threats and measures. A Safety Assessment will ensure the safety needs of the systems are being addressed in accordance with the mandatory and business safety standards in force.

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
Availability of ILS Analysts and Training consultants; where demand is in place and sufficient resources are unavailable from permanent staffs, SVGC may seek resources from approved Associate staffs in the first instance, otherwise from approved resource pools within the SVGC eco-system.

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
Integrated Logistic Support and Through-Life Management services are supplied on the basis of a defined requirement and scope for supply, either across a fixed term project delivery agreement or on a T&M delivery basis.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Alcumus ISOQAR
ISO/IEC 27001 accreditation date
11/07/2023
What the ISO/IEC 27001 doesn’t cover
Services outside of data-centric and digital support to Programme Leadership and support for major programmes and projects using P3M and digital data processes.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

Equal opportunity

Equal opportunity

SVGC believs in the value of diversity at our company and that the individual contributions of all SVGC staffs deliver our success, committed as we are to providing Business Analysis services as a supplier to Buyers, free from discrimination.

Pricing

Price
£817 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at commercial@svgc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.