Barrier Networks

Forescout - EyeSight / EyeControl / EyeInspect

The cloud based VMs provide: visibility, assessment, remediation and network control of any IP/MAC address connected cyber assests.

Features

• IT/IoT/IoMT/OT asset visibility and classification
• Security Compliance
• Network segmentation
• Network access control
• Security orchestration
• Workflow automation

Benefits

• Attack surface: 100% visibility
• Risk score: Prioritise investigation effort
• 90-day risk timeline: Perform security forensics
• Threat detection: discover high fidelity true threat
• AI assist: Generative AI to increase investigation efficiency

£11,040.00 a licence a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@barriernetworks.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

658051716240271

Contact

Iain Slater
0141 356 0101
info@barriernetworks.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: There are over 60 pre built integrations with common network, security and automation products. The flexible API allows for integration with any platform that uses a web based API or SQL database.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: N/a
• System requirements:
  • Maximum disk latency of 5ms
  • I/O Read 200MB/s or higher
  • I/O Write 200MB/s or higher.
  • Minimum 2.0 Ghz CPU
  • No CPU over-commitment on virtual hosts

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 1 hour (severity 1)
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Forescout offers two levels of technical support, Basic and Advanced support as described in the Maintenance and Support policy. https://www.forescout.com/resources/support-services-maintenance-and-support-policy/
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Professional services, online training, user documentation
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Export the logs over syslogs
• End-of-contract process: Customer will be asked to renew or will loose access at the end of contract date.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 AAA
• Description of service interface: SaaS based solution
• Accessibility standards: WCAG 2.1 AAA
• Accessibility testing: N/a
• API: Yes
• What users can and can't do using the API: Fore EyeSight: Control of the service is not possible through the API however data about endpoints can be fed into and retrieved from the platform. Access to the API requires the purchase of the eyeExtend license. ; For EyeInspect: We provide a full REST API to access asset inventory, alerts, vulnerabilities, links, changes, system status and more.; The API is documented here; https://docs.forescout.com/bundle/eyeinspect-5-2-0-api-guide/resource/eyeinspect-5-2-0-api-guide.pdf
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Dedicated VM for the customer

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Forescout

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: "CSV" button in the inteface or via syslog or via API
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: N/a

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.99% monthly availability. if not achieve Forescout will provide service credit depending on the monthly availability percentage. Details: https://docs.forescout.com/bundle/forescout-service-level-agreements/page/forescout-cloud-services-service-level-agreement-v1-1.html
• Approach to resilience: Available on request
• Outage reporting: Customers are notified via email

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Role based access control
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: NIST 800-171, SOC2, ISO 27001, CSA

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: N/a
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: "We use Threat Modeling, Software Code review, vulnerability scanning, Third Party PenTests and HackerOne bug bounty to validate our Software. ; Vulnerabilities are ranked by severity (CVSS 3.1) and tracked through remediation.; We investigate our security tickets to identify the types of issues (CWEs) to inform our Development Security Training practice, Threat Modeling and Program Increment planning. "
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Forescout has a Business Continuity Plan, Incident Response Plan, Disaster Recovery plans, policies, and procedures which are tested annually and attested for within our SOC2 Type 2.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: N/a

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  • To create an environment in which individual differences and the contributions of all our staff are recognised and valued.; • Every employee is entitled to a working environment that promotes dignity and respect to all. No form of intimidation, bullying or harassment will be tolerated.; • Training, development and progression opportunities are available to all staff.; • To promote equality in the workplace which we believe is good management practice and makes sound business sense.; • We will review all our employment practices and procedures to ensure fairness.; • Breaches of our Equality Policy will be regarded as misconduct and could lead to disciplinary proceedings.; • This policy is fully supported by Senior Management.; • The policy will be monitored and reviewed regularly.

  Wellbeing

  • We promote an open, supportive company culture where employees look out for one another and feel comfortable discussing any difficulties. Mental health is valued equally to physical health.; • Employees have access to confidential counselling, therapy, and other mental health resources through our employee assistance program.; • We encourage taking time off when needed for mental health days in addition to sick days. Employees are trusted to manage their time off responsibly.; • Training is provided to managers on recognizing signs of burnout, ; work overload, and other mental health concerns. Managers work to ; proactively address issues and reduce employee stress.; • Employee workloads and schedules are designed to be reasonable ; and sustainable. ; • Wellness initiatives like meditation breaks, stress management ; workshops, mindfulness programs, and social events are offered ; throughout the year.

Pricing

• Price: £11,040.00 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@barriernetworks.com. Tell them what format you need. It will help if you say what assistive technology you use.