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FITFILE GROUP LIMITED

Structured and Unstructured Healthcare Data Annotation and Standardisation

Data annotation of structured and unstructured healthcare data to common standards/formats such as SNOMED/ICD and standardisation under a Common Data Model (CDM).

Features

  • Near-time data annotation (after configuration)
  • Structured and unstructured healthcare data annotation
  • Schema agnostic service
  • Agnostic as to data source
  • Infrastructure agnostic service

Benefits

  • Benefit from near-time data annotation using NLP or other approaches
  • Achieve unstructured data annotation (from free text etc.)
  • Work with healthcare data annotation specialists
  • Utilise several out-of-the-box, pre-configured, disease-specific trained models

Pricing

£0 a unit a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at philip.russmeyer@fitfile.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 5 8 0 9 4 5 1 3 7 0 9 4 4 5

Contact

FITFILE GROUP LIMITED Philip Russmeyer
Telephone: 07771010007
Email: philip.russmeyer@fitfile.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
1) Data Access
2) Automated Data De-Identification for Pseudonymisation or Anonymisation
3) Data Processing - Linkage of Identifiable and De-Identified Data (Pseudonymised or Anonymised)
4) Data Analytics and Visualisation
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
Software requires a Linux operating system on any cloud or VMWare.
System requirements
Virtual or physical space to deploy a software appliance

User support

Email or online ticketing support
Email or online ticketing
Support response times
Email-based support. Different support options and SLAs are available depending on customer requirements.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support levels are variable and costed based on customer requirements. Technical account managers and engineers for all relevant service levels are available.
Support available to third parties
No

Onboarding and offboarding

Getting started
Training and documentation is provided as required.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Secure transfer to the user or certified destruction where applicable.
End-of-contract process
-Software ceases to function.
-Software is deleted.
-Data is destroyed or transferred to the customer.
*Additional cost applicable based on data volumes (only for transfer).

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Yes
Compatible operating systems
  • Linux or Unix
  • Windows
Designed for use on mobile devices
No
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
REST API services to customers, available - OpenAPI. There are 3 endpoints provided.
1)GET - general info
2)POST - processes the required documents and returns the output
3)POST - processes the required list of documents and returns the output (BULK)
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Users must work with FITFILE to customise the service, train the models etc.

Scaling

Independence of resources
Independent software instances are deployed for each installation.

Analytics

Service usage metrics
Yes
Metrics types
Usage counts.
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Secure download.
Data export formats
Other
Other data export formats
  • JSON
  • API
Data import formats
Other
Other data import formats
  • Direct connection
  • Appropriate APIs

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
SLAs defined based on user requirements, service credits for SLA breaches.
Approach to resilience
We operate out of Microsoft UK datacentres. Resilience information is available on request.
Outage reporting
Slack incident channel and email alerts to support staff.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
-Strictly controlled user list.
-Higher access credentials only by CEO and CTO approval and specified process on how to obtain, including sign-offs.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
Data Security and Protection Toolkit

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
DSPT
Information security policies and processes
-DSPT requirements.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
FITFILE's configuration and change management policies and procedures are available upon request.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
-Pen tests, continuous monitoring, external specialist services.
-Patches applied as soon as they become available (change control process followed).
-Multiple threat information sources (e.g. NCSC).
-Software library security checks at every stage of software build.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Third party tools are used to monitor our platform and applications. Once a compromise is noticed, the incident management process is actioned. There are clearly defined response and timelines for different types of incidents.
Incident management type
Supplier-defined controls
Incident management approach
-Policy and pre-defined process used for incident management, defining ways to report depending on the type of incident.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Social Value

Social Value

Social Value

Wellbeing

Wellbeing

Being able to annotate data and in particular unstructured data provides a capability lacking in today’s healthcare environment. Medical and clinical information provided in free text (among other formats) cannot be meaningfully read by a machine and the information contained within structures like letters, is usually not available in an easy and usable way. This service is able to read such data using NLP or other approaches, annotate it appropriately and turn it into machine readable and coded information. The result is that users of this information such as clinicians have access to important information about their patients and are able to e.g. utilise all additional information towards treatment or disease prevention. Researchers and planners can better classify their research cohorts and be more precise when e.g. designing study protocols or care pathways, so research output and healthcare decisions can be more targeted and effective.

Pricing

Price
£0 a unit a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at philip.russmeyer@fitfile.com. Tell them what format you need. It will help if you say what assistive technology you use.