Barrier Networks

Barrier Networks Advanced Endpoint Compliance (OPSWAT MetaDefender IT-OT Access)

Leveraging the latest ZTA technologies, OPSWAT’s MetaDefender IT- OT Access Platform is a unified platform cloud solution for providing deep endpoint compliance, advanced endpoint protection, identity authorization, and secure access without hindering workflows. MetaDefender IT- OT Access is available on cloud or on-premises.

Features

• Endpoint infection detection with 30+ anti-malware engines
• Comprehensive anti-malware compliance verification
• Detection and fingerprinting of over 5000 third-party applications
• Disk encryption status check using OPSWAT patented technology
• User authentication and screen lock check
• Detect vulnerabilities on the endpoint
• Seamless SAML Support
• Lightweight Deployment Option

Benefits

• Regulatory Compliance
• Reduced Support Overhead
• Central Visibility

£40.99 a user a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@barriernetworks.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

658150572902372

Contact

Iain Slater
0141 356 0101
info@barriernetworks.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Secure Email Gateways, Secure Web Gateways, Web Application Firewalls, SSO and MFA solutions.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Supported Client Operating Systems - Windows 7+, Windows Server 2003+, macOS 10.8+, iOS 7.0+, Android 4.1+, Ubuntu 14+/CentOS 7+, open source Internet of Things (IoT).
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 48 working hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Onsite support
• Support levels: OPSWAT Portal: Create and manage tickets with OPSWAT Support, download products and version updates, and view your license information; ; OPSWAT Knowledge Center: View product user guides, KB articles, release notes, and featured articles; ; Standard Support: 0800-1700 1 - 3 BUsiness Days SLA PORTAL ACCESS ONLY; ; Gold Support: Support Account Manager, Quarterly Reports, 0700-1900, Portal Access, Telephone SUpport Mon-Fri, SLA 2 Hours - 2 Business Days; ; Premium Support: Weekly Reports, Monthly Conference Call Reviews, Support Account Manager, Quarterly Reports, 24/7, Portal Access, Telephone Support, SLA 1 Hour - 1 Business Day
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Barrier Networks onboards customers by gathering all key information required to bring the service live. All system information and supporting documentation is developed and distributed to the customer as part of the onboarding process. Detailed design documentation is derived from this initial documentation. The detailed design is agreed and signed off by both parties prior to implementation. A full copy of the system documentation is provided following user acceptance testing.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data is provided upon request by Barrier Networks once the contract has ceased.
• End-of-contract process: All Software functionality is provided for the duration of the contract with Barrier Networks. Once the contract has ceased, the organisation will be off-boarded, information securely deleted from the Barrier Networks database, and tenant is removed at no extra cost. Bespoke off-boarding requirements can be purchased via "Barrier Networks Cyber Security Consultancy Services".

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The OPSWAT Portal provides:; Product releases and documentation; Support and ticketing system; Channel partner resources; Security applications certification program
• Accessibility standards: None or don’t know
• Description of accessibility: Available on request
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: MetaAccess API. MetaAccess offers APIs to add endpoint security and cloud access control to your existing security solution, saving developer time and allowing you to focus on your core business. Our cloud platform is used to enforce device security and compliance for enterprise networks as well as SaaS applications. https://www.opswat.com/developers/metaaccess-api
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Customisation is available for; - GUI ; - Policy; - Deployment

Scaling

• Independence of resources: Service is either deployed in customer / private cloud or single tenant public cloud.

Analytics

• Service usage metrics: Yes
• Metrics types: Users; Transactions; Files scanned; Files allowed/sanitised/blocked
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: OPSWAT

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: The method of exporting data is agreed during implementation.
• Data export formats: Other
• Other data export formats: Agreed at the time of implementation
• Data import formats: Other
• Other data import formats: Agreed at the point of implementation

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.50%
• Approach to resilience: Autoscaling, details available on request
• Outage reporting: Email & trust.opswat.com

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Management interfaces are governed by role based access control. Support access is via registered accounts
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman
• ISO/IEC 27001 accreditation date: Sept 2020
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: SOC 2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: All employees of Barrier Networks must abide by the Barrier Networks Information Security Policy and Acceptable Use Policy. Barrier Networks follow the processesCyber Essentials as well as key processes and procedures from ISO27001.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes and configuration management follow ITIL V3 best practice.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: All external facing services are subject to monthly vulnerability scans. Patching takes place monthly with emergency patching taking place within 1 week of the vulnerability detection. In extreme circumstances and to protect the security of the organisation and customer, Barrier Networks will patch on the same day.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our SOC provides Intrusion Detection Vulnerability Assessment and security alerting for malicious activity. IDS and Network Monitoring component provides real-time detection of security incidents. If an intrusion/breach is detected, a security alert is issued which generates an automatic ticket within the SOC Helpdesk software. These tickets are classified based on the Priority. Our incident response process is designed in alignment with NIST Special Publication 800-61 Revision 2 and is a service that is available to customers
• Incident management type: Supplier-defined controls
• Incident management approach: Incident Response Service for managing security incident and is based on NIST Special Publication 800-61 Revision 2 . Incidents are logged with a unique case reference number and tracked from triage through to resolution via our service desk platform. We have pre-approved processes / changes for certain tasks, however day to day operation is bespoke per customer and may change depending on the organisation’s needs. Users can report incidents via email, web or telephone. Reports are provided via email upon request. Major incident reports are provided within 48 hours of the incident resolution. Updates available upon request.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  OPSWAT continues its drive to run a sustainable business. Our policy of ensuring our global offices meet the highest level of environmental credentials is key to our sustainability commitments. e.g. SkyCenter ONE, our new US global HQ is Tampa's first LEED Platimum-certified building - the highest ranking offered by the US Green Building Council.

  Covid-19 recovery

  OPSWAT remained fully operational across all nine of our global locations. Our business continuity plans were activated and our systems and personnel operated as planned. We are working with our employees to help ensure they remain both productive and safe at all times. Our teams are fully equipped with remote access capabilities can seamlessly work across all geographic regions where we have employees.

  Tackling economic inequality

  Opswat believes one of the best tools to tackle inequality around the world is education. OPSWAT Academy continues to lead in cybersecurity education after surpassing 50,000 certified professionals, issuing more than 70,000 certifications, and expanding the course offerings with nine associate and seven professional training programs. We offer both on site and on line training to ensure optimal availability around the world.

  Equal opportunity

  OPSWAT believe that our diversity is our strength and we respect the unique knowledge of every team member. OPSWAT recognised as one the best companies to work for in Asia by HR Asia Magazine.

  Wellbeing

  Opswat implements programs and initiatives to safeguard our employees against work-related illnesses and accidents, and improve the wellness of staff, both physically and mentally. Our global offices offer green and clean environments to work with wellbeing areas and locality to health and fitness facilities. Our competitive compensation packages include health cover and guidance provisions.

Pricing

• Price: £40.99 a user a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Available on request

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@barriernetworks.com. Tell them what format you need. It will help if you say what assistive technology you use.