EXTRA TECHNOLOGY LIMITED

ABBYY Vantage

We resell ABBYY's Intelligent Document Processing tool, ABBYY Vantage. It is able to read unstructured data and feed it into Robotic Process Automation tools for further processing.

• Integrates seamlessly with Robotic Process Automation tools
• Processes any form of digital unstructured data
• Learns with and without supervision

Features

Can read any form of data stream, including handwriting.
Choice of multiple OCR engines to extract unstructured data.
Support for single and multiple page documents.
OCR support for 190 languages.
Role-Based Access Control for new learning instances.
Integrates seamlessly with Automation Anywhere's RPA tool.
Microsoft Azure SQL database service Platform as a Service (PaaS)
Counter for number of pages uploaded

Benefits

Latest computer vision technology cuts down setup time by 90%
Machine learning continuously drives down validation costs
Built-in RPA integration automates processing from invoice to payment
4x faster to setup than intelligent OCR
Accelerated ROI
Rapid time to Value: 70% end-to-end automation within 4 weeks
Continuous Learning: Learns from human in the loop feedback

£5,000 a licence a year

Education pricing available
Free trial available

Service documents

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.donoghue-parker@extratechnology.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

Contact

EXTRA TECHNOLOGY LIMITED Paul Donoghue-Parker
Telephone: 07739340099
Email: paul.donoghue-parker@extratechnology.com

Service scope

Software add-on or extension: No
Cloud deployment model: Public cloud

Private cloud
Service constraints: There is a 99.5 commitment to uptime, planned maintenance is normally out of business hours and notification is provided in advance.
System requirements: If the Cloud version is used, there no requirements.

TBC - for Private Cloud

User support

Email or online ticketing support: Email or online ticketing
Support response times: Depends on level of support package that comes with the licence.
User can manage status and priority of support tickets: No
Phone support: Yes
Phone support availability: 24 hours, 7 days a week
Web chat support: Web chat
Web chat support availability: 24 hours, 7 days a week
Web chat support accessibility standard: None or don’t know
How the web chat support is accessible: ABBYY Technical Support Network. Customer will have access to: (i) the ABBYY Knowledgebase, (ii) the ABBYY technical community forum, (iii) a Web Form to submit a Support Request, (iv) e-mail and/or chat access to submit a Support Request (if eligible) and (v) the Supported Product documentation and other resources.
Web chat accessibility testing: N/A
Onsite support: Yes, at extra cost
Support levels: See terms - https://www.abbyy.com/sm-terms/

Both inclusive and paid support models available.
For paid model, costs vary based on licensing and support level required.
Support available to third parties: Yes

Onboarding and offboarding

Getting started: Ensuring a smooth start in terms of product installation and customer relationship is crucial. Our team will ensure the product is successfully installed and working correctly. We have extensive technical knowledge and are known as industry experts. We also have our own support team that provide product and bot development support.
Service documentation: Yes
Documentation formats: HTML

PDF
End-of-contract data extraction: Uploaded Data retention and deletion. Uploaded Data used for transaction purposes will be automatically scheduled for deletion fourteen (14) calendar days after it has been uploaded to ABBYY Vantage Cloud. By default, Uploaded Data used for the Skill training as described in the section 3.1 above will be retained within the Skill during the subscription period of that Skill and will be deleted six (6) months after expiration of subscription of that Skill. If You wish to delete Uploaded Data before the automatic deletion periods as set in this section 3.2, You may do so by using the methods described in relevant Skills documentation.
End-of-contract process: At the end of the contract the license will expire and the product will cease to work. Renewal's are arranged in advance of the contract end date to ensure a smooth continuation of services. If you choose not to renew, when using the Cloud service, the tenant stops working. If Private then it would cease to work after the licence expiration date.
Uploaded Data. Upon termination of this Agreement and if not otherwise stated in the relevant Order, ABBYY will have no obligation to maintain or forward any Uploaded Data and ABBYY may delete Uploaded Data from the Service at its sole discretion. Notwithstanding the foregoing, You authorize ABBYY to retain Uploaded Data on the Service following the expiration or termination of this Agreement for as long as necessary for ABBYY to perform its obligations under this Agreement, subject to any obligations under Applicable Law including data protection laws to retain Uploaded Data for a longer or shorter period.
Cloud terms of service - https://www.abbyy.com/legal/cloud-terms-of-service/

Using the service

Web browser interface: Yes
Supported browsers: Microsoft Edge

Firefox

Chrome

Safari

Opera
Application to install: Yes
Compatible operating systems: Linux or Unix
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: Yes, but only for uploading documents. All other interactions need to be done through a Desktop or laptop.
Service interface: Yes
User support accessibility: None or don’t know
Description of service interface: Web browser interface, endpoint specific and individual to each client/user. Used to create skills and processes to then use via API.
Accessibility standards: None or don’t know
Description of accessibility: Users (admin/skill creation level) can create cognitive services as 'skills' to process documents and extract content. Review operators can only review documents that are being processed through the platform as tasks, to confirm extraction results.
Accessibility testing: N/A
API: Yes
What users can and can't do using the API: • The REST API in the Vantage platform allows systems to connect to the service & submit document images for processing, upload meta data to ‘Data Catalogs’ to be used as part of validation lookups during processing time & return captured data in a JSON format. All requests require authenticating through OAuth 2.0. The endpoints available allow access to the catalogs & records available contained within them, the API allows deletion and re-indexing of records as well as listing records from specific catalogs. Transactions can be created with documents added to each transaction for processing as well as additional meta data values submitted to the transaction as ‘registration parameters’. The number of files per transaction is limited to 1000 & a maximum size of 2GB. The status of a transaction can be retrieved, if a transaction is at the manual review stage a URL link to review the document is passed back. No report data can be access through the API, neither can the control of operator’s permissions, this is controlled from the administration screen. During processing a custom activity in the workflow allows 3rd party REST services to be invoked for document processing.
API documentation: Yes
API documentation formats: Open API (also known as Swagger)

HTML
API sandbox or test environment: Yes
Customisation available: Yes
Description of customisation: • Users can customize the service to create new ‘skills’ to process document types. These skills include, classification, Fast Machine Learning, Natural language Processing (Segmentation; Deep Learning & Named Entity Recognition), as well as structural extraction rules. The developed skills can be brought together in process skills which combine all document skills developed to create a flow for how a document will be processed through the platform. The process skill can be customized through the skill designer interface, placing classification and extraction skills in the order required. The process skill can be modified to include decision points to direct documents to different flows/skills, as well as being able to extend the platform through a custom activity, a JavaScript based activity. This is where Vantage can connect to an external REST source to bring back and enrich captured data or validate it automatically before the documents are potentially brought up for review by a human (if required). Business rules within document skills can be modified for data automatic data validation. The skills can be designed by the Administrator/Skill designer, a skill user can only use existing skills to process documents. All customisations are done through the skill & advanced designer interfaces.

Scaling

Independence of resources: ABBYY Vantage has the ability to scale up/down horizontally to accommodate varying throughput at different times. The server-less architecture scales up and down automatically depending on the workload.

Also included is the ability to support a high volume of users and cope with large increases/decreases in the event of any customer acquisitions/dispersals. Since auto-scaling is enabled, the solution would be able to support within consideration of the licensing that is agreed.

As ABBYY operates on a server-less architecture, there is the ability to scale down/up with no limitations around technology.

Analytics

Service usage metrics: Yes
Metrics types: O The Skill Monitor allows users to get information about skill performance, the number of processed documents, and the quality of each skill at runtime. It also indicates system availability and the number of processing errors.
Users can also view transactions for each individual skill. The transactions list displayed in Skill Monitor can only be filtered by skill, time period, errors, and transaction state. It is also possible to view a list of events for a specific transaction and export that list to a CSV file.
Reporting types: Real-time dashboards

Resellers

Supplier type: Reseller providing extra features and support
Organisation whose services are being resold: ABBYY

Staff security

Staff security clearance: Conforms to BS7858:2019
Government security clearance: Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: European Economic Area (EEA)
User control over data storage and processing locations: No
Datacentre security standards: Managed by a third party
Penetration testing frequency: At least once a year
Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest: Other
Other data at rest protection approach: Vantage relies on Microsoft Azure AD storage encryption and database encryption.
Data in Microsoft Azure storage is encrypted using AES 256. Please see the following link for details:

https://docs.microsoft.com/en-us/azure/storage/common/storage-service-encryption
Data sanitisation process: Yes
Data sanitisation type: Deleted data can’t be directly accessed
Equipment disposal approach: In-house destruction process

Data importing and exporting

Data export approach: Captured data is exported in a JSON format for cognitive skills. If the customer wishes to convert a file to a searchable format, then the available formats are JSON, searchable PDF, TXT, DOCX, XLSX.
Data export formats: Other
Other data export formats: JSON

TXT

XLSX

PDF

DOCX
Data import formats: Other
Other data import formats: PDF

GIF

JBIG2

JPEG

JPEG 2000

PNG

TIFF

BMP

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)
Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability: 99.5% uptime. Link to the Cloud SLA:

https://www.abbyy.com/legal/cloud-sla/
Approach to resilience: O ABBYY shares responsibility for security with Microsoft as our cloud hosting infrastructure providers. In order to guarantee continuity of our clients’ business processes, ABBYY ensures fast disaster recovery. We employ Microsoft Azure region redundancy, achieved by a server duplication on another instance in a backup region. For this purpose, databases are replicated in real time. Microsoft Azure executes encrypted backups every 10 minutes for SQL and every 24 hours for storage. ABBYY does not provide an offsite backup.
Outage reporting: There is a public dashboard. See link:

https://status.abbyy.com/#

There are also email alerts that can be signed up for.

Identity and authentication

User authentication needed: Yes
User authentication: 2-factor authentication

Identity federation with existing provider (for example Google Apps)

Username or password

Other
Other user authentication: Vantage requires all requests to the Vantage REST API to be authenticated. Vantage uses OAuth 2.0 for this authentication. Authorization Code Flow and Resource Owner Password Credentials Flow are supported.
Access restrictions in management interfaces and support channels: O Vantage supports role based access control (RBAC) and has several roles that may be provided to tenant users by tenant administrators (Customer administrators). The following roles are available: tenant administrator (which has all permission within a tenant), skill designer (has create, read, update, and delete permissions for all skills within a tenant, and can process documents with tenant skills), skill user (can process documents with tenant skills).
Access restriction testing frequency: At least once a year
Management access authentication: 2-factor authentication

Public key authentication (including by TLS client certificate)

Audit information for users

Access to user activity audit information: Users contact the support team to get audit information
How long user audit data is stored for: Less than 1 month
Access to supplier activity audit information: Users contact the support team to get audit information
How long supplier audit data is stored for: Between 6 months and 12 months
How long system logs are stored for: At least 12 months

Standards and certifications

ISO/IEC 27001 certification: No
ISO 28000:2007 certification: No
CSA STAR certification: Yes
CSA STAR accreditation date: 20/07/2012
CSA STAR certification level: Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover: TBC
PCI certification: No
Cyber essentials: Yes
Cyber essentials plus: Yes
Other security certifications: Yes
Any other security certifications: SOC 2 type 1

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: No
Security governance approach: ABBYY are currently working towards the ISO/IEC 27001 certification standard.
Information security policies and processes: There are internal policies that ABBYY adhere to and the ISO/IEC 27001 certification is being worked towards. A copy of this policy can be provided on request.

Operational security

Configuration and change management standard: Supplier-defined controls
Configuration and change management approach: ABBYY maintains change control procedures that address security requirements of information systems, testing, acceptance of testing, and security around the use of test data. Software and configuration changes are managed and tracked using standard ticketing systems. ABBYY follow Agile methodology for delivery, can responding swiftly and effectively to any change that the business demands. A change request works its way from various sources to the product backlog from where the team can pick them up as a part of iterations. Agile allows changes to happen on a regular basis. Stakeholders informed at regular show and tell. course correction if required.
Vulnerability management type: Supplier-defined controls
Vulnerability management approach: There is a vulnerability management process that ABBYY adhere to which can be shared on request.
Protective monitoring type: Supplier-defined controls
Protective monitoring approach: • Our monitoring process is done in conjunction with Microsoft, they provide the hosting and monitor the security of the platform. ABBYY DevOps have access to the Service Status Monitor dashboard, which shows the current status of the service. Any issues raised through this monitoring are investigated and remediated based on the existing SLA. The ABBYY Status Page keeps our customers informed and provides real-time insights into Vantage Cloud status. It alerts our customers whenever a planned maintenance, critical service disruption or outage occurs. The real-time notifications and updates are sent to the subscribers until the issue is resolved.
Incident management type: Supplier-defined controls
Incident management approach: • Incident response procedures are defined in the ABBYY Information Security Incident Response Plan. We have a set of playbooks to react to specific types of incidents. Incident response teams work every day on potential incidents according to this plan and playbooks. These are constantly improved after lessons learned, annually or in case of significant changes in the environment. Notifications to clients will be via general media, through our company web-site and email. The Security Incident Response Team responds to alerts during the workday, but in the case of a high-risk event, response will be immediate and at any time.

Secure development

Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks: No

Pricing

Price: £5,000 a licence a year
Discount for educational organisations: Yes
Free trial available: Yes
Description of free trial: Vantage trial volume is 2000 total pages for the core skills license, and 1000 pages for each of the trained skills which includes the Invoice, Purchase Order, and Receipt Skills. Trial period is 60 days. For Free.

Service documents

Request an accessible format

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ABBYY Vantage

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents