enchoice UK
ECM Managed Services
Industry-leading Enterprise Content Management (ECM) and Enterprise Report Management (ERM) systems supported, remotely administered and monitored, either on-premise or cloud-hosted, on your behalf by enChoice ECM platform engineers
Features
- Application Support
- Proactive monitoring
- Business continuity services
- Managed cloud, hybrid and on-premise services
- Complete platform monitoring
- Cloud and hybrid migration services
- Security and application updates and patch management
- Infrastructure and service desk support
- Dedicated technical resources
- Prioritised SLA response levels
Benefits
- Allow resources to focus on success-critical strategic initiatives
- Lower costs and improve efficiency
- Gain access to expert talent and skills
- Transform your ECM/ERM system to the cloud
- Mitigate the risks of new technologies
- Proven tools and methodology
- Swift issue identification/resolution before they impact your business
- Deployment architecture competency throughout delivery and ongoing support
- ITIL aligned service desk
- Multiple support options
Pricing
£750 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at dlittler@enchoice.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
6 5 8 6 8 9 7 8 4 6 3 6 0 6 6
Contact
enchoice UK
David Littler
Telephone: 07540667300
Email: dlittler@enchoice.com
Planning
- Planning service
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- EnChoice provides a full range of migration services to migrate content within an organisation held in ERM and ECM systems to a target system in the Cloud. Our services and approach encompass the initial migration discovery, detailed migration analysis and design, migration planning, migration control strategies, on-going migration execution and monitoring, performance tuning and reconciliation.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
Managed Services provides a Single Point of Contact (SPOC) for all issues, with service delivery by experienced, certified, and highly skilled systems engineers. For over 30 years enChoice’s dedicated systems engineers have supported, remotely administered, and monitored industry- leading enterprise content management and business automation systems to a customer base with over 800 sites worldwide. Our experience enables us to rapidly identify and resolve issues before they become problems that impact your business.
Managed Service Features; 24x7x365 1-hour response, single point of contact for everything, primary and secondary support engineer, technically qualified staff, high customer satisfaction rating, patch Management, support ticket management, resolution times tracked & managed to contracted targets, improved solution availability, provides agile response to evolving business needs,
enables internal resources to focus on new applications and solutions, mitigates risk of resource loss
Service scope
- Service constraints
- No
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
We provide support for services within our portfolio. The scope of support services is agreed to match client needs, and can include:
24 x 7 service desk support for users,
ticket tracking and resolution,
continuous delivery of fixes and enhancements,
continuous improvement services to address further needs,
Technical Account Managers with quarterly business reviews.
Initial response times depend upon request severity.
Severity 1: Less than one hour,
Severity 2: Less than two hours,
Severity 3: Less than four hours,
Severity 4: Less than four hours - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 A
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support
- No
- Support levels
-
We provide support for services within our portfolio. The scope of support services is agreed to match client needs, and can include:
24 x 7 service desk support for users,
ticket tracking and resolution,
continuous delivery of fixes and enhancements,
continuous improvement services to address further needs,
Technical Account Managers with quarterly business reviews.
Initial response times depend upon request severity.
Severity 1: Less than one hour,
Severity 2: Less than two hours,
Severity 3: Less than four hours,
Severity 4: Less than four hours
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- ISOQSL
- ISO/IEC 27001 accreditation date
- 22/01/2024
- What the ISO/IEC 27001 doesn’t cover
- None
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Wellbeing
Fighting climate change
enChoice is committed to operating the business in the most efficient and sustainable way possible. We aim to power our operations with 100% renewable energy by 2030. We plan to achieve this through collaborating with Sci-tech Daresbury, our landlord, who are solely focused on this purpose. To monitor all utility and energy usage in the most efficient way, we have installed various smart technology. Heat pumps and solar panels have been installed. The solar panels provide enough power for 40 local houses. In the race to reduce emissions, consumption, and environmental impacts we have focused on three key topics; our internal operations, the services we provide and the supply chain we work within. A key part of the enChoice operating model is the technology we use to deliver our services. By using Microsoft Azure as our cloud service provider, we are able to take advantage of Microsoft Azure’s sustainability credentials. By moving our customers to the Microsoft cloud, we take advantage of Greener cloud computing and energy efficiency. Microsoft has been carbon neutral since 2012 and a 2018 study found that using Azure can be up to 93% more energy efficient and up to 98% more carbon efficient than on-premises solutions by incorporating innovations in the delivery of greener cloud computing.Tackling economic inequality
enChoice are committed to economic equality in the workforce. Our Social Value charter focuses on growing the business to increase the variety of roles and investing in skills to promote economic equality. We ensure equal access to opportunities, quality learning and skills development through online learning facilities, monthly 1-to-1’s and annual open reviews where all staff are encouraged to discuss additional learning/development of skills. We will use vocational training, apprenticeships, and internships to provide valuable skills and experiences to participants and contribute to building a more diverse, inclusive, and equitable workplace within enChoice. We work with local schools, businesses and colleges to promote working in a SME business to offer hands on experience, skill development and opportunities for graduates, students entering the workplace. We are investing in our supply chain to improve diversity, engaging local suppliers, small businesses and encouraging new startups. Our policies and practices foster a culture of equality, where all employees, regardless of their background, have equal opportunities for advancement. This includes addressing unconditional biases in hiring, promotion, and compensation, and creating a supportive environment where employees feel valued and empowered. All managers are fully trained in unconscious bias by a third party subject matter expert and employees are invited to quarterly hands on sessions. The sessions involve internal and external unconscious bias panels who discuss what unconscious bias is, how to avoid and provide case studies. We have implemented progressive renumeration policies that do not discriminate. Workers at the lower end of the income spectrum can experience improved financial stability and upward mobility with clear opportunities for career progression. EnChoice pays above minimum wage, irrespective of gender. We offer flexible hybrid work policies, tailored to individual needs. Health and tech schemes are available for all employees.Wellbeing
enChoice is committed to providing the support, benefits, and opportunities its employees need to be successful. enChoice offers employees access to benefits to support physical and mental well-being, including access to private healthcare and 24-hour mental health and stress counselling support. We use third-party medical experts (i.e. BUPA, Aviva, etc.) to provide medical service and support. This support includes medical insurance, access to doctors online, mental health experts and 24/7 helplines. This support, provided by a 3rd party health expert, is available for our staff and their spouses.
Pricing
- Price
- £750 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at dlittler@enchoice.com.
Tell them what format you need. It will help if you say what assistive technology you use.