Coaley Peak Ltd

Non-Google (Yandex, Baidu, Naver, 360, Sogou, Bing, Yahoo, DuckDuckGo etc) SEO Support

Non-Google SEO can bring additional technical complexities during migration or optimisation of a website, especially for non-English language markets.

Service provides support on technical, content and external asset optimisation specific to noted search engines where required. Service is conducted on an hourly basis.

Features

• International Factors of SEO
• International & Multilingual Technical SEO
• Webmaster tool setup and configuration on non-Google search engines

Benefits

• Improve technical factors of international/multilingual SEO
• Enhance the search engine visual/functional appearance
• Minimise impact of technical SEO issues on non-Google search engines
• Enhance visibility of assets in non-Google search engines

£175 to £399 a unit an hour

• Education pricing available

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector.enquiries@coaleypeak.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

658718007330599

Contact

Stephen Grindley
01242323325
publicsector.enquiries@coaleypeak.co.uk

Planning

• Planning service: Yes
• How the planning service works: Service provides support in consultancy format regarding planning technical, content and external asset optimisation specific to noted search engines where required.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: A range of QA and auditing methodologies relating to non-Google search engines and international markets are utilised during the testing process. The aim is to identify search engine indexation issues caused by either the website, cloud hosting or connectivity with the search engine.; ; Where non-English language deliverables are completed, Coaley Peak assigns a local-level proofreader as a further QA layer.; ; All work delivered relating to Non-Google (Yandex, Baidu, Naver, 360, Sogou, Bing, Yahoo, DuckDuckGo etc) SEO Support is QA checked by a minimum of one manager and is subject to random checks as per Coaley Peak’s ISO 9001 quality control processes.; ; Coaley Peak conducts a range of manual and semi-automated checks of Non-Google (Yandex, Baidu, Naver, 360, Bing, Yahoo, DuckDuckGo etc) SEO Support Services delivered.; ; During delivery and after final delivery, we provide a quality feedback form to the client in order to assess the client-perceived quality and reliability of the delivery. QA check logs are available to the client for viewing upon request.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: With some markets search engines, application for and maintenance of search engine webmaster tools (of which are used for indexation checks, general search engine QA, submitting assets and other purposes) accounts may face complexities, especially for government owned websites. This will be discussed and detailed prior to any work commencing.; ; Additional verification of website ownership may be required in specific search engines.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Live chat meets WCAG 2.1 AAA (live chat software supplier declared).
• Support levels: Support replies service level agreement (SLA) covers a reply within 24 hours, 365 days a year. Bank holidays and weekends are within the terms of the 24 hour reply SLA.; ; Methods of support available:; ; Electronic ticketing system (for which priority can be set per task); Email; Phone; Live chat; Post (reply to be given within 24 hours of receipt); ; The electronic ticketing system and live chat methods of support meet WCAG 2.1 AAA accessibility standards to accommodate a range of sensory or physical difficulties.; ; General account management and project management is chargeable at account manager rates (£47.30 +VAT/hour) only.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: UKAS
• ISO/IEC 27001 accreditation date: 05/07/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery

  Fighting climate change

  This service enhances sustainability by reducing emissions through efficient, cloud-based solutions, where possible, aligning with climate change combat initiatives.

  Covid-19 recovery

  Supporting COVID-19 recovery, our services facilitate distributed work when possible, ensuring business continuity and resilience during health crises.

Pricing

• Price: £175 to £399 a unit an hour
• Discount for educational organisations: Yes

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector.enquiries@coaleypeak.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.